Spectrum is not a good place to do business with. My father went to nursing home and I returned his…read moreboxes on May 22 and the next statement started in 2 days. When I returned the boxes I was told there would be no more charges. The they send a huge bill for $243. And they don't care so think before you do business with this ruthless people friendly business

Again, could not reach a live person about internet/WiFi service being out!! Yet, the recorded…read moremessage says there is no outage!! Their service is NOT getting better!! Absolutely positively the worst product and service!! I've NEVER EVER had such bad service!! It's nearly impossible to speak to a human and when you do, they may be less than professional. Where did this company come from? I miss my Xfinity! They do not provide service here in my neighborhood and since AT&T refused to let my Mom out of her contract even after she died- I had to complain and complain "up the chain of command" to finally get it canceled! Ugh!!

They repaired my phone screen and the camera came back with dust behind the glass so my front…read morecamera is ruined. Asked to fix the issue and they offered the service for $180

I had to come to the Apple Store because my fell out of my hand and ended up having green light on…read morethe screen. Thank goodness I had apple care, so I had to go to the Apple Store but before going I had made an appointment. I only had to wait about 5-10min from when I walked into the store and told them who I was and what I was needing until the person came to check out my phone. They had noticed that didn't have the part to fix my phone that day but said the item would possibly be a week or so before it came in. The employee was great at explaining everything to me. It ended up being two days later the part was in and I was able to get my phone fixed. I didn't have to pay anything due to having Apple care. It took them about 2 hours to fix my phone so I left the store and came back. They had my phone ready and the screen looked like it never was messed up when I picked it up. I was happy about the wonderful customer service and also how organized the store was. I had bought wall cube because I noticed my phone had been charging slow which the guy explained to me what the issue was and recommended for me to buy a cube in order to assist with that issue. Since buying the cube my phone has been charging like a champion!

What is the point of making appts when you can't get anything done? Only response was basically you…read moreshouldn't have taken an appt @ 6:40 if you wanted something done today. Then why have late appts? So now make another appt to drop it off and a third to pick it up. Ridiculous. Not very customer-forward. They care less about the people in for service or here for pick up than they do for people who are buying new phones.

They don't have the correct hours online and they need to update it so then customers don't get…read moreupset at the company

Helpful and friendly staff. We purchased a Samsung G-7 Active and otterbox. The prices are too high…read morethough and it would be more hospitable to offer discounts on such large purchases. We enjoyed our experience but think they could do better with hospitality.

My phone completely crashed and neither I nor any other Verizon store was able to help me. It was…read morerecommended that I go to the Verizon Company Store in Hamilton Town Center. The first person that offered to try to help me was Maurice Monroe. He patiently worked for quite some time, telling me he was going to have to "think outside the box". And he did exactly that. By the time he had gotten my phone "back", he was using 3 separate phone, and an IPad to talk to each other as well as talking to my phone! He was wonderful in is greeting to me as well as his approach to solve my phone's problem. I would highly recommend Kudos be extended to him by his supervisor/manager/boss. He is an excellent representation of your Store and Verizon in general! Thank you. Marilyn Sherwood 0

Cody at Tcc was awesome! He was a TREMENDOUS help with getting us set up on new IPhones. We live in…read moreColorado and just happened to go in to have tcc look at my husbands phone that was experiencing trouble. We were both due for phones. He applied no pressure whatsoever! Such a first class place! Awesome service! So glad we purchased there!!! Highly recommend!!!

Terrible. Although intentions might have been good, the two workers there were clearly unequipped…read moreto do basic jobs that take most Verizon stores minutes to do. I waited for half an hour before I got helped at all, and they took someone who walked in after me before me. Like what? One guy was taking home calls on the store line, the other guy was messing around on some woman's phone for over an hour trying to fix her function problems. You aren't an apple store, that's clearly not your job or your expertise, so direct her there. It took 2 hours for him to switch a chip in my phone and do five minutes of contact conversion. Livid.

This is the second time I have gone to Techy when my phone was not behaving appropriately. They…read morelooked at it right away, diagnosed it, fixed it, told me what to do next if I continue to have issues. I'm out of the store in 10 minutes! If you, like me, are pulling your hair out over problems with your phone, these guys will diagnose and give you advice on what to do next.Thanks so much.

I dropped in here to get a battery changed in my iPhone after another shop let me down. I walked…read morein. The tech was friendly and helpful. He was thorough and told me the cost before I committed to the service. He got the work done in 35 minutes. The work performed solved my problem. The price was a tad more expensive than other places. I appreciate that they were open, without appointment, on a Sunday afternoon. My only real complaint is that there is no place to wait inside this large store. It seems they don't want you hanging around to wait on the service to be completed.

If I could give 0 stars I would…read more We walked in looking for help with a Verizon product and was told to call the help line. We walked into the store to get actual help not to call the Verizon helpline. It's impossible for them to give less of a F*** Is part of their business model to be completely unhelpful customers who spend thousands each year with Verizon?! I've worked customer service all my life.... Service is literally in the job description.