We are thrilled to death with Broadway Broadband. It is so fast. It went out today (Sunday.)…read moreSomeone actually called (off the clock) and said something showed we weren't "working." They told me to go ahead and call the after-hours number. I did. They called back within a couple of hours and I was hooked back up by evening. Thanks to Gavin and Broadway Broadband.

The service through Broadway Broadband is not very reliable lately. I have been without service…read moresince the wee hours of the morning on Saturday June 14th. That is just over 5 days and counting. They are still not able to tell me when my service will be restored. The reason they give me has changed again this morning. Due to the location of my home I can't just go out and find another provider. I'm so frustrated!

After having the worst experience at the other location in town, walking into this store was like a…read morereligious experience! Seriously Lee is INCREDIBLE. Helpful, kind, funny and efficient. We needed a new sim and a hotspot activated, it seems simple but we had been going back and forth for 3 days with online customer service. We were literally on the verge of tears. But Lee assured us he could help us, and within 20 minutes we were walking out happy as clams. Lee is everything a Verizon customer service rep should be. I would be proud if he worked for me!

I went in to get assistance on putting liquid glass on my phone as I had just replaced my screen. I…read morehad the best service from Ma'Kaiya. She cleaned my phone thoroughly and then applied the liquid glass and also applied a new cover over my camera lens as well. Before I left I had mentioned my insurance change I had on my account and told her that I am pretty sure when I called customer service they had my insurance coverages mixed up on my devices and I had to give them the number several times to verify. But I also could not understand the customer service person I had spoke to so I finally ended my call with them and said that I will need to look on my app to make sure the right ones were applied. She voluntarily offered to look my account up and found the error that customer service made and then made the correction herself and then also made a few recommendations to help me save money on my bill each month. One month prior to this visit, she helped set up a phone transfer to my account and was extremely thorough and very knowledgeable on everything I asked of her. She knew more about Verizon than what any customer service rep knew that I had spoken to. She also helped me save about $40.00 a month by telling me about the Verizon internet service for $25.00 a month. They gave me a box to try free for 30 days and the service has been great so far and it was easy set up. But when I had called customer service for this they told me it was not available to me. All in all, this woman needs to be a Supervisor over training ALL Verizon Customer Service Employees!!! Nough said! lol

My internet service "started" on 10/20, it is now 11 days later and I am still not connected -…read moreHappy Halloween! After countless useless chats with their awful AI chatbot "Giga" (which does not even allow you to type half the time), and fruitless conversations with customer support in another continent, I have been told I will be connected to internet in 72 hours - but frankly, I am not holding my breath. My advice - do not agree to their services unless they send a technician to your house to install the internet. If you choose the self install option and something goes wrong, it will be nearly impossible to get a real, local human on phone that can come to your location to troubleshoot. Once you go from potential customer to paying customer, their treatment of you changes. EDIT: Per the response of the comment from Frontier, I reached out to their Facebook account and was able to get connected to a real human, who created a ticket for a technician to come out to my house on 11/05 and fixed the issue. So far no internet problems. I wish I didn't have to reach out through social media in order to get effective help, but I am happy with the internet speed I have. EDIT2: They wanted to charge me to 150 dollars for hooking up the service they are charging me for, so I had to connect to customer support who waived the fee (screenshot attached). I strongly recommend never going with self install unless you are 100 percent sure it will work.

We have been trying to lower our expenses due to our age, and we realize that frontier was…read morerelatively expensive. We have been trying to cancel our service so that we can go to a lower price service. This has been taking more than a month or longer. They will not give us a disconnect service trying instead to get us to go to something cheaper from them. We want to leave frontier their service stinks and their coverage is horrible.

Spectrum is not a good place to do business with. My father went to nursing home and I returned his…read moreboxes on May 22 and the next statement started in 2 days. When I returned the boxes I was told there would be no more charges. The they send a huge bill for $243. And they don't care so think before you do business with this ruthless people friendly business

Again, could not reach a live person about internet/WiFi service being out!! Yet, the recorded…read moremessage says there is no outage!! Their service is NOT getting better!! Absolutely positively the worst product and service!! I've NEVER EVER had such bad service!! It's nearly impossible to speak to a human and when you do, they may be less than professional. Where did this company come from? I miss my Xfinity! They do not provide service here in my neighborhood and since AT&T refused to let my Mom out of her contract even after she died- I had to complain and complain "up the chain of command" to finally get it canceled! Ugh!!