After having the worst experience at the other location in town, walking into this store was like a…read morereligious experience! Seriously Lee is INCREDIBLE. Helpful, kind, funny and efficient. We needed a new sim and a hotspot activated, it seems simple but we had been going back and forth for 3 days with online customer service. We were literally on the verge of tears. But Lee assured us he could help us, and within 20 minutes we were walking out happy as clams. Lee is everything a Verizon customer service rep should be. I would be proud if he worked for me!

I went in to get assistance on putting liquid glass on my phone as I had just replaced my screen. I…read morehad the best service from Ma'Kaiya. She cleaned my phone thoroughly and then applied the liquid glass and also applied a new cover over my camera lens as well. Before I left I had mentioned my insurance change I had on my account and told her that I am pretty sure when I called customer service they had my insurance coverages mixed up on my devices and I had to give them the number several times to verify. But I also could not understand the customer service person I had spoke to so I finally ended my call with them and said that I will need to look on my app to make sure the right ones were applied. She voluntarily offered to look my account up and found the error that customer service made and then made the correction herself and then also made a few recommendations to help me save money on my bill each month. One month prior to this visit, she helped set up a phone transfer to my account and was extremely thorough and very knowledgeable on everything I asked of her. She knew more about Verizon than what any customer service rep knew that I had spoken to. She also helped me save about $40.00 a month by telling me about the Verizon internet service for $25.00 a month. They gave me a box to try free for 30 days and the service has been great so far and it was easy set up. But when I had called customer service for this they told me it was not available to me. All in all, this woman needs to be a Supervisor over training ALL Verizon Customer Service Employees!!! Nough said! lol

If I could give 0 stars I would…read more We walked in looking for help with a Verizon product and was told to call the help line. We walked into the store to get actual help not to call the Verizon helpline. It's impossible for them to give less of a F*** Is part of their business model to be completely unhelpful customers who spend thousands each year with Verizon?! I've worked customer service all my life.... Service is literally in the job description.

Completely tore up my garden burying fiber lines for neighbors. Dug up or buried my entire…read morestrawberry bed, mint plants. Rhubarb and pumpkin plants! Piles of dirt, I mean feet of dirt on top of my river rock So angry, I would never use this company if they were the only Internet company available!!!

I absolutely love this service! The technicians have been exceptional compared to Spectrum and the…read morecustomer service is local. I work from home and have for several years, and the increase in quality and consistency of the service with Metronet is amazing. I have had them for 2 years now and I had one small outage and then it was right back up. Thank you Metronet for coming to Piqua where I was able to continue my service from Union with you.

Terrible. Although intentions might have been good, the two workers there were clearly unequipped…read moreto do basic jobs that take most Verizon stores minutes to do. I waited for half an hour before I got helped at all, and they took someone who walked in after me before me. Like what? One guy was taking home calls on the store line, the other guy was messing around on some woman's phone for over an hour trying to fix her function problems. You aren't an apple store, that's clearly not your job or your expertise, so direct her there. It took 2 hours for him to switch a chip in my phone and do five minutes of contact conversion. Livid.