Spectrum is not a good place to do business with. My father went to nursing home and I returned his…read moreboxes on May 22 and the next statement started in 2 days. When I returned the boxes I was told there would be no more charges. The they send a huge bill for $243. And they don't care so think before you do business with this ruthless people friendly business

Again, could not reach a live person about internet/WiFi service being out!! Yet, the recorded…read moremessage says there is no outage!! Their service is NOT getting better!! Absolutely positively the worst product and service!! I've NEVER EVER had such bad service!! It's nearly impossible to speak to a human and when you do, they may be less than professional. Where did this company come from? I miss my Xfinity! They do not provide service here in my neighborhood and since AT&T refused to let my Mom out of her contract even after she died- I had to complain and complain "up the chain of command" to finally get it canceled! Ugh!!

After having the worst experience at the other location in town, walking into this store was like a…read morereligious experience! Seriously Lee is INCREDIBLE. Helpful, kind, funny and efficient. We needed a new sim and a hotspot activated, it seems simple but we had been going back and forth for 3 days with online customer service. We were literally on the verge of tears. But Lee assured us he could help us, and within 20 minutes we were walking out happy as clams. Lee is everything a Verizon customer service rep should be. I would be proud if he worked for me!

I went in to get assistance on putting liquid glass on my phone as I had just replaced my screen. I…read morehad the best service from Ma'Kaiya. She cleaned my phone thoroughly and then applied the liquid glass and also applied a new cover over my camera lens as well. Before I left I had mentioned my insurance change I had on my account and told her that I am pretty sure when I called customer service they had my insurance coverages mixed up on my devices and I had to give them the number several times to verify. But I also could not understand the customer service person I had spoke to so I finally ended my call with them and said that I will need to look on my app to make sure the right ones were applied. She voluntarily offered to look my account up and found the error that customer service made and then made the correction herself and then also made a few recommendations to help me save money on my bill each month. One month prior to this visit, she helped set up a phone transfer to my account and was extremely thorough and very knowledgeable on everything I asked of her. She knew more about Verizon than what any customer service rep knew that I had spoken to. She also helped me save about $40.00 a month by telling me about the Verizon internet service for $25.00 a month. They gave me a box to try free for 30 days and the service has been great so far and it was easy set up. But when I had called customer service for this they told me it was not available to me. All in all, this woman needs to be a Supervisor over training ALL Verizon Customer Service Employees!!! Nough said! lol

We are thrilled to death with Broadway Broadband. It is so fast. It went out today (Sunday.)…read moreSomeone actually called (off the clock) and said something showed we weren't "working." They told me to go ahead and call the after-hours number. I did. They called back within a couple of hours and I was hooked back up by evening. Thanks to Gavin and Broadway Broadband.

The service through Broadway Broadband is not very reliable lately. I have been without service…read moresince the wee hours of the morning on Saturday June 14th. That is just over 5 days and counting. They are still not able to tell me when my service will be restored. The reason they give me has changed again this morning. Due to the location of my home I can't just go out and find another provider. I'm so frustrated!

Completely tore up my garden burying fiber lines for neighbors. Dug up or buried my entire…read morestrawberry bed, mint plants. Rhubarb and pumpkin plants! Piles of dirt, I mean feet of dirt on top of my river rock So angry, I would never use this company if they were the only Internet company available!!!

I absolutely love this service! The technicians have been exceptional compared to Spectrum and the…read morecustomer service is local. I work from home and have for several years, and the increase in quality and consistency of the service with Metronet is amazing. I have had them for 2 years now and I had one small outage and then it was right back up. Thank you Metronet for coming to Piqua where I was able to continue my service from Union with you.

Made an appointment online to change our plan, remove items and buy a new screen protector. When I…read moreshowed for the appt I was told I had to call a "800" loyalty number to do everything I wanted. Why hadn't they read my needs for the appt before I arrived and saved me time and money. Snotty uncaring staff. Do not waste your time with this storefront. !! Waste of my time. And yours...

Terrible customer service. Told me I couldn't get a phone that day but went down the road to other…read moreVerizon and got one. Terrible customer service!

If I could give negative stars, I would. I'm a 21-year-old college student and first-time…read morehomeowner, and unfortunately Mercury Broadband was the only internet option in my area. From the very beginning, the entire process was shady and exhausting. They originally quoted me nearly $200 for installation plus a $70 monthly plan. When I refused, suddenly the installation fee was waived and they "discovered" a $55 plan. That bait-and-switch alone should have been my warning. I scheduled installation for July 3, 2025. On that day, their team not only harassed me with twelve separate phone calls despite already texting with me (I am hard of hearing and had made that clear), but they also damaged my property. They drilled straight through my brand-new $500 headboard without ever mentioning it, leaving me to discover the hole later when I rearranged my furniture. They saw exactly what they had done, walked into my bedroom, and never said a word. Completely unacceptable. After installation, they told me someone would call to set up autopay over the holiday weekend. That call never came. Instead, on July 7th, 2025, I received an emailed invoice with a $60 late fee already attached. I provided them with proof of the texts from their own installer promising that call, and still they refused to remove the charge. I refused to pay for their error. By July 15th, after receiving my fourth inflated invoice totaling $115, I requested a disconnection and uninstall. Instead of closing my account, they sent me another bill -- this time for $1,200 for "equipment" I tried scheduling for them to come pick up. At that point I involved my family's attorney, who helped me send a final dispute, which is attached in the photos below. It wasn't until August 13th that Mercury finally responded and sent a corrected invoice. This company lies, damages property, ignores legal protections, and invents charges out of thin air. They are scammers, and I would strongly warn anyone considering them to stay far away. Thankfully there are now 3 other fiber optic providers in my region, and I will be switching within the next few days...

They are expensive and always have times that it pauses. Then if you are late, you have to pay that…read moremonth, then an extra month, and a late fee. Then the whole time they had the wrong lot number down for our account. That made disconnecting, frustrating. First day they said they would be out, didn't show. Second day, I had to call twice to finally figure out what was going on. They went to the wrong lot. They need to fix their communication among the different departments

The service is constantly out, and we generally are not given any information whatsoever as to when…read morethe Internet will be back. There's been 3 major outages in the last 2 months alone! Not sure what's going on, but I hope you can figure it out.

I would leave zero stars if I could. This business has the absolute worst customer service I have…read moreever encountered. We have been out of internet for 4 days. After running a diagnostic test they determined our antenna is bad. We have repeatedly call and left messages with no one ever calling us back. And on the off chance that the call is answered the receptionist always says "oh I'm sorry I forgot to call you back and I'll be in touch once I hear from the owner or a technician." It never happens. They have not reached out even 1 time to fix this issue. It is now the weekend, we will be without internet for 6 days. This is complete BS and I have never had this experience with any internet service we have used. I am about to file a complaint with the BBB, because I can bet on everything that they will 100% still charge us the full amount for this month. They should have sent out a technician the first day we had issues. I think I've been pretty patient the first 3 days but I am beyond angry now, this is completely unacceptable.

Terrible. Although intentions might have been good, the two workers there were clearly unequipped…read moreto do basic jobs that take most Verizon stores minutes to do. I waited for half an hour before I got helped at all, and they took someone who walked in after me before me. Like what? One guy was taking home calls on the store line, the other guy was messing around on some woman's phone for over an hour trying to fix her function problems. You aren't an apple store, that's clearly not your job or your expertise, so direct her there. It took 2 hours for him to switch a chip in my phone and do five minutes of contact conversion. Livid.