We placed an internet installation order with NineStar Connect Fiber 10 days in advance of our…read morescheduled appointment. Today, July 30 at 8:00 AM, we waited for the technician as planned -- but no one showed up, and no one called. We contacted customer support, only to be told that no one could locate the technician assigned to our installation. Eventually, we were informed that the earliest possible reschedule would be August 4. This is unacceptable. The entire experience has been deeply frustrating -- not only is it incredibly difficult to schedule an appointment in the first place, but even when one is finally set, the company completely fails to show up or communicate. We rearranged our entire day, delayed work commitments, and waited over three hours for absolutely nothing. It's disappointing, disrespectful, and shows a complete lack of professionalism. We now regret not going with a more reliable provider like AT&T or Comcast from the start. NineStar's service has left a very bad impression, and I will be posting this experience on all major review platforms. Very dissatisfied

First I would like to start off by saying 1) I was able to speak with someone on phone when I…read morecalled 2) they spoke to me in a very respectable manner 3) they helped me with ALL my questions and issues in one phone call 4) I got a new phone along with better Internet service in less than 5 days. I feel special

Xfinity has the worst customer service I have ever seen. They are programmed for one thing only and…read moreit's not for customer satisfaction. If there is any other TV cable services in your area use it do not use Xfinity.

So we have had issues with our home phone ( landline ) for about a year. I really didn't care about…read morefixing it since most of the calls we get are sales, scams, political or charity all wanting money. It wasn't until it started effecting the WiFi that I cared. I finally called and talked to a guy named Dan. I could tell Dan was sorta a computer geek. He was talking to me about ports, overlapping signals etc... He actually seemed knowable and trustworthy. We have been getting mailers about AT&T doing "Free" upgrades to fiber optics. So decided to up grade which is supposed to get us a better router, multiple signals and faster uploads. Appointment set for a few days after the call between noon and 4 to get it all set up. Supposed to take up to 4 hours. Two days later: Got the call from the tech about 1:05pm he was on his way. About an hour after the tech showed up I got another visitor. A young man who said he was my consultant. So he came in and we set up the Smart Home Manager app. Then he wanted to talk to me about our cellphones. I told him the companies we were with and that we were happy with them. He mentioned free phones and a $$gift card. I said nope wont be changing cell phone carriers. I didn't tell him but I don't believe in giving one company all my business. If that one company has issues then you are screwed. And my WiFi in my car is AT&T and it constantly drops my signal. Right at 4 hours later the tech was done and everything seems to be working. With new technology I didn't have to reset passwords on every item that was connected. That was great. He left behind the old battery backup for the broadband phone. He had to come back in and take photos of the new outlet and I asked him about it. He said it was costing the company too much to dispose of them so they just leave them behind. Im hoping I can at least take the battery someplace to be recycled. So far so good. Time will tell if this was a mistake.

Terrible. I called to cancel my service and the representative (Ashley) tried at least 5 different…read moretimes to sell me other services or alternate services. I was like um, I'm calling to cancel my internet because it's so bad where I live. They don't offer Fiber where I am located (Sobro area). I explained it's been spotty ever since I got it. Finally, I was told I'd have an email with further instruction on equipment return (modem and power cord) within 24 hours. I'm not certain that I'll receive it, but we shall see. If not, I'll be calling AT&T back.

Chuck is wonderful to work with. His knowledge of computing is astounding. He built my new computer…read moreand it is great. Fast and custom built to my video and photographic needs. If you need computing help, you need to call Chuck. You won't be disappointed.

I hired him to set up my new computer. He did a great job on that and took the time to explain…read moreeverything. He even helped me understand a specific program that I was concerned about. He went out of his way to download a program and in doing so he saved me some money. Courteous and friendly throughout and a would hire him again without hesitation.

This store has costed me so much time and money with no response for the mistakes and fraud they…read moredid when I went in to just upgrade my phone they put me on another plan which I finally received a credit after calling the store for three months and talking to Chasity in the store it was suppose to be handled the next day and Brennon who kept hanging up on my wife and BRENNON He was so unprofessional along with the other staff members at this store! The district manager Chasity she was not helpful at all after finding out a fraudulent phone number they also added to my account she did nothing and I tried to call Chasity the district manager and even left my phone number 4 times at the Fishers location and she never responded and didn't take care of anything. I was actually calling the Fishers store to try and get a hold of her (Chasity) because the Greenfield store was rude and kept hanging up on me or not answering the phone for my wife when she was only trying to get this issue resolved. This has been a nightmare and I can't believe the unprofessional people including district manager at this Greenfield store. I would never recommend this store. I now have a case number for a fraudulent phone number that was created on my account and I'm getting a credit for $703.35 plus its under investigation. I would never ever recommend dealing with Brennon or Greg. The time and aggregation that this has costed not to mention over $1300 fraud. All I came in for was a new phone and all this happened! Not fair to do to a good customer.

Brennon is amazing every time we come! The overall staff is great everyone is so helpfulread more