Update: we worked with Hayden in the store as well as Donny and Hoang. Everything was…read moreresolved...and Emily and Yvonne from AT&T corporate restored our trust and faith in AT&T. Yvonne found ways for saving us a bunch of money each month for which we are greatful. Good Job Hayden, Donny, Hoang, Emily and Yvonne. we were in the store on August 1st and the representative Debbi T. sold us the wrong IPhone 16 Pro. It was the wrong GB that was discovered after the purchase was made. because it was her mistake, she returned the device and charged us a $55 restocking fee. she was mad because she told a customer he needed a new phone because he didn't know the voicemail password. We told him to call ATT Support and they would reset the password for him. this is where it went down hill. she acted like the return was processed but would not give us a receipt. she called the police because we would not leave without it and told the police we were drunk and tried to get into the back room with her. today we find out the phone was not returned from AT&T customer support and needed to get a receipt from the store. tonight the male rep couldn't give us a receipt and his manager told us there was nothing she could do, even though he had the phone in the store and could see Debbi did not process the return correctly. the manager told us to come back tomorrow when Hayden would be there but would not give us a time he would be there. we are now out 1,167.72 for a phone we don't have. what horrible service!

Stopped in today to take care of a billing issue. Jennifer was the only employee working there…read more She waited on four customer simultaneously and provided attentive professional service to each of us. Sure appreciated what she did for us! I wish all stores had an employee like her!! Thanks Jennifer!!

Great service here from Reed. He helped us with my new iPhone 13 setup since I couldn't figure it…read moreout. Now I will have even better photos for my Yelp reviews!

Had a wonderful experience at this lication. The store manager Alexi made my experience enjoyable…read more She listened to my needs and worked with me to accommodate them.

I have come here twice, once in June and once today. The first time they were having a "meeting"…read moreand didn't have a time they would be finished. This time their sign says they are open until 6pm but their door is locked and lights off. I'm just not sure this store is ever worth coming to.

I have nothing but fantastic things to say about this location…read more Both Mero the manager and his associate were amazing. I came in with an issue with my phone but they helped download pictures to my laptop as well as set up an easy Goggle account so that I can access them. I give them 6 out of 5 stars! I will be back!

Had the worst customer service experience ever in this store! I arrived 10 minutes to 6: p.m.; they…read moreclose at 7:00 p.m.. There was just one agent there dealing with a couple. She warmly greeted me, "Take a seat and I'll be right with you!" 25 minutes later the agent had not said "Boo!" to me. She made no effort to multi-task even though there was lots of idle time in their transaction. I finally stood up and asked, "Should I keep waiting, or will this [I pointed to the 3 of them] take all night?" The agent responded,"This will take all night! Come back tomorrow at 10:00." No apology for wasting my time! No apology for ignoring me for almost 1/2 hour. NOTHING! Not even in tone! Pathetic!

Needed a new phone and was with Boost mobile and decided to switch to Metro since oldest son and…read morewife have service with them and like it. Went into the store last Friday and Dhalle was super helpful and got my new phone up and running even though had issues from old phone transfering stuff, but she got it all figured out. Also had questions after I got home and called the store and the gentlemen was very helpful. Would recommend them!

From the owner: Top phone brands all here for you at Metro when you switch. All on the T-Mobile Network. 2020 JD…read morePower Care Award. 24/7 Customer Service. No Overages. No Contracts. Customizable Plans. No Hidden Fees. Brands: Apple, Samsung, LG, Motorola, Alcatel. We stock certified charging accessories, premium cases and screen protection as well as premium bluetooth speakers and headphones without the high retail prices! Brands: CellHelmet, Ghostek, Nimbus9, Zizo, Shockbox, Tech21, Spigen, Incipio, BosBos, Haviit and more!

After buying a new phone in May and haggling with the manager for a better trade-in, I was promised…read morea credit. The credit didn't show up the following month so a phone call was made to the store. The manager explained he had forgotten to apply said credit but would do so the next month. July came around, no credit. I went directly to the store and after a discussion with the manager, a credit was put into place for August. At my request, verification of his intent was provided to me. Sometimes a face-to-face is necessary to avoid further miscommunication. I was satisfied to see the credit applied on August 1. What started out great, then became rocky, turned out to be satisfactory experience.

Staff was very helpful in signing me up for 5G internet. Set the whole thing up for me in the…read moreoffice. Just plugged it in and added the password to my electronics and that was it.

Did the ol' bait and switch on my internet. Promised me a Nintendo Switch and a 250 dollar visa…read moregift card. After waiting and waiting, they said it would be a link sent to our verizon account. After waiting and waiting the link never showed up and it was apparently too late once we checked back at the store again!! Next Midco special Im gone!