The staff at Cricket were very helping in assisting my dear friend with autism figure out the best…read moreplan for him. They were honest, thorough, and went above and beyond to make sure that he was taken care of as a human being. Absolutely exceptional consideration and service.

Brady helped get my new I phone! He was very nice and helpful! Come see him at the Cape Cricket…read morestore!

sts always has the smoothest and most efficient repairs whenever i've visited. the customer…read moreservice is great and the prices are always very fair! highly recommend going, probably the best electronic repair in the area.

I took my iPad to STS Repair not too hopeful it could be repaired. It was totally dead after an…read moreover seas flight. ...but! They were able to fix it! wow! Saved me a ton of money compared to investing in a new one. Thank you STS!!

This is the ONLY place to go when you need a device repaired, they are fair, honest and very…read morereasonably priced. Highly recommend

Device problems? We'll go ahead and push the, "Easy Button"! Mike's iFix delivers the service you…read morecan only dream of! Friendly. Fast. Reasonably priced! Phones iPads they are the best. They go above and beyond to get you up and rolling again! I cannot compliment enough their incredible knowledge, service, and caring attitudes!

I had a problem with my locked phone and they investigated free of charge and found a reason that I…read morehad no idea it can exist - namely large eBay resellers selling phones locked to T-Mobile which cannot be unlocked no matter what because they carry outstanding unpaid loan taken out by the original owner.

Took my laptop there. I knew it needed a new charging port, and it was overheating. Charged me…read more$284 to change a charging port and clean it. Still overheats. Very disappointed. Do not recommend.

I dislike leaving negative reviews out of fear of sounding like a "Karen," but... yikes. The only…read morereason I'm leaving two stars and not one is that they did thankfully have a pretty quick response time to me, even without an appointment. I recently transferred to a competitor service, primarily due to Verizon's lack of customer service. When I went into Verizon Carbondale and requested a print-out of my final bill, the employee/salesperson said that they weren't able to do that in the store, and that I had to contact the customer service phone line. I sat in my car to do that, and then customer service said to request my bill in-store. I explained to customer service that I was directed to call them by the employee in-store. I try a second time, explaining to the employee that customer service sent me. Once more, I'm told by the same employee/salesperson that there's nothing Verizon can do from the store, even though their help line, which is ABOVE the employees, said that it's perfectly within their store's policy. It wasn't until I went in a THIRD time, with the customer service rep on the phone, that it took three employees to help me access the system to get my final bill, 15 minutes before they were supposed to close. That was when I was told that I had to wait for the physical copy to be mailed, and that it would take a few weeks. At this point, I've been in and out of the store and off and on the phone with customer service for almost two hours, when everyone's time could have been saved if they simply followed through on my what-I-thought-was-a-reasonable request the first time. I also had an issue a year prior where I asked the employee a specific question that applied to the address written on my phone bill multiple times, and each time she confirmed that it was correct. She ended up missing the mark completely, sending my bill to a former address that is hours away, which ended up being a MAJOR inconvenience in my situation. I didn't think much of it, assuming it was something out of the employee's control and had more to do with corporate, but I would have preferred her to just be honest with me, even over something seemingly minor. Overall, the employees/salespeople acted like I was an inconvenience for them and sort of gave me an attitude while being completely unhelpful. Glad that I switched to another service provider after all of this, and I'm hoping I won't have to deal with Carbondale Verizon ever again.

Visited the Verizon store in Carbondale, Illinois on March 21, 2026 at approximately 4:15 pm to…read morereturn a modem/router. They advertise in-store returns, but the employee working at that time refused to properly look up my account or issue a receipt. Instead of a quick, standard return, I got excuses and zero effort to resolve it. No accountability, no attempt to help--just a flat "we can't." If management wants to know who dropped the ball, check who was working the floor at that exact time. This wasn't a system issue--it was an effort issue. If Verizon is going to promote in-store returns, staff needs to actually process them. Otherwise, you're just wasting customers' time and risking billing disputes. Drove 30 minutes to Marion, Illinois, and that store has employees that actually bothered to look up the customer data and do the in-store return. Imagine that. Don't do business at the Carbondale store. They suck.

Ricardo is the only one that seems to know how to fix anything. and it only takes him a couple…read moreminutes he is wonderful!! He is a keeper for sure!

Had a great experience, Mortimer was very helpful in fielding all of our questions and getting our…read morefamily all set up with upgrades and new devices. He even stayed late after close to ensure we got everything transferred over to our new devices. Would highly recommend this location!

Is there a "0"? honestly, in this digital age Spectrum is laughable! Not only does their pricing…read morekeep increasing, their service is abominable! When you speak with a rep better plan on spending at least an hour as their systems load like the dinosaurs of the 80s. If you're lucky enough to speak with a US based rep you get the privilege is explaining your issue at least 3 times - each one telling you that you are in the right place for support... NOT! After that, they will try to sell you not once but at least 3 times to upgrade rather than execute the request for which you called. One must be careful to confirm what your payment will be after they finally input your request - and be prepared to hear them ask you what your hesitation is in accepting the deal that will increase your payment!

These people are Crooks & Cheats!!! Beware they do things and Don't let you know!! When I first…read moresigned up with them they entered me in auto pay!! That is something I would NEVER do per the advice from my attorney years ago!! The young Snot nose people in there are Rude and Do Not know how to do business! I will NEVER Join them again and this is Not the first BAD Experience with Spectrum!! The first time was in Michigan I had to make their 2 Henchman leave my property with a Shotgun!! Word of advice Don't do Business with them!!