I dislike leaving negative reviews out of fear of sounding like a "Karen," but... yikes. The only reason I'm leaving two stars and not one is that they did thankfully have a pretty quick response time to me, even without an appointment. I recently transferred to a competitor service, primarily due to Verizon's lack of customer service. When I went into Verizon Carbondale and requested a print-out of my final bill, the employee/salesperson said that they weren't able to do that in the store, and that I had to contact the customer service phone line. I sat in my car to do that, and then customer service said to request my bill in-store. I explained to customer service that I was directed to call them by the employee in-store. I try a second time, explaining to the employee that customer service sent me. Once more, I'm told by the same employee/salesperson that there's nothing Verizon can do from the store, even though their help line, which is ABOVE the employees, said that it's perfectly within their store's policy. It wasn't until I went in a THIRD time, with the customer service rep on the phone, that it took three employees to help me access the system to get my final bill, 15 minutes before they were supposed to close. That was when I was told that I had to wait for the physical copy to be mailed, and that it would take a few weeks. At this point, I've been in and out of the store and off and on the phone with customer service for almost two hours, when everyone's time could have been saved if they simply followed through on my what-I-thought-was-a-reasonable request the first time. I also had an issue a year prior where I asked the employee a specific question that applied to the address written on my phone bill multiple times, and each time she confirmed that it was correct. She ended up missing the mark completely, sending my bill to a former address that is hours away, which ended up being a MAJOR inconvenience in my situation. I didn't think much of it, assuming it was something out of the employee's control and had more to do with corporate, but I would have preferred her to just be honest with me, even over something seemingly minor. Overall, the employees/salespeople acted like I was an inconvenience for them and sort of gave me an attitude while being completely unhelpful. Glad that I switched to another service provider after all of this, and I'm hoping I won't have to deal with Carbondale Verizon ever again. read more

Visited the Verizon store in Carbondale, Illinois on March 21, 2026 at approximately 4:15 pm to return a modem/router. They advertise in-store returns, but the employee working at that time refused to properly look up my account or issue a receipt. Instead of a quick, standard return, I got excuses and zero effort to resolve it. No accountability, no attempt to help--just a flat "we can't." If management wants to know who dropped the ball, check who was working the floor at that exact time. This wasn't a system issue--it was an effort issue. If Verizon is going to promote in-store returns, staff needs to actually process them. Otherwise, you're just wasting customers' time and risking billing disputes. Drove 30 minutes to Marion, Illinois, and that store has employees that actually bothered to look up the customer data and do the in-store return. Imagine that. Don't do business at the Carbondale store. They suck. read more

Verizon - Mobile Phones Near Me - Carbondale, Illinois

Received great customer service at this Verizon store. Wasn't overly crowded and didn't have to wait long.

The staff are extremely unhelpful. They will tell you there is nothing they can do for you and get upset if you question them. Go to the Marion store or go next door to ATT. read more

I am using a friend's phone to write this review because I am unable to use my phone. I was in the Carbondale store recently and was approached by a very unprofessional customer service representative. I was already beyond frustrated with everything I had been through with my issues with my phone. When I tried to explain she smuggling replied your question doesn't even make sense! Nothing that has happened with my cyber identity theft, (that started with Straight Talk.)No empathy, and the lack of humanity doesn't makes any sense to me. This has been going on sense . Two Different phones , two different phone providers. I am emotionally and physically done!!! Gladly take my money even though someone else seems to be using my phone and all my information. Money I can't afford to hand out. read more

showed up for apt--had to wait a half hour. was quoted 55$ over phone for internet and landline. This was in line with verizons media ad. but they don't just ring up your purchase. They have a sales force there. By the time i was done with the salesman the price for the exact same thing was 106$. I didn't ad any thing. he didnt talk me into anything extra. Still just home phone and internet. This was a classic bait and switch. I just walked out. These people are awful. don't go! If I could rate them a Zero I would. Watch out!! read more

did not like their customer service they were rude, and they followed us around as if we did not belong there very disrespectful

Stopped in with a phone that turned inoperable. Had to "sign in" with a kid and a touch pad. Spent half an hour waiting, dawdling, thumbing my sack, for a tech to help us. When they called my name, I explained the problem. He took out tools and stripped it down, case, covers, battery, everything. He says "it looks like it got wet." I said it's a good thing I pay monthly for insurance huh? They he tried to sell me a new phone to "upgrade". when I told him I just want this thing fixed or replaced, nothing more...he walked away and called another customer leaving me with a pile of parts on his counter...then got pissed when I wouldn't move so he could try to upsell another customer. I drove from Carbondale to DuQuoin Verizon store and they warrantied it out and I had a new phone in the mail in 2 days. If I were talking to a potential customer of this place, I would suggest driving miles away to a different store, or just go T-mobile. Anything but these people. They just want to sell sell sell. Service be damned. read more

These guys are awesome. I came by just before close when my phone stopped accepting calls today. The man who assisted me (Jordan?) was a great help and immediately found out what I needed to fix the phone. In-and-out in like 15 minutes with a bew Sim card and the phone is workings great. read more

This store is in a great location. The floor plan is well laid out and the staff are awesome. Granted you might wait a little bit but I feel like that is only because the staff wants to be sure that each costumer is taken care of before they leave. read more

Poor customer service and not knowledgeable. Brought in an unlocked phone that is verified compatible with the network and they could not and would not activate a sim for it. They claimed I needed to buy a Verizon phone. Total BS. I did the research and I found this to be a common practice of Verizon and also found the procedure to activate a sim on another phone and transfer it to the new unlocked phone. They were aware of that procedure and still refused to do it claiming there were no phones available in the entire store they could perform the action on. Once again, totally unhelpful and also non caring. Don't do business with this company. Lots of other providers with better rates and much better service. read more

Visited this store the other day to enquire about a new deal on a new device. Store is well laid out like other modern Verizon stores. Visited on a Saturday afternoon when it was surprisingly not busy whatsoever. There were maybe 5 customers in total. But I still had to wait 10 minutes to meet with a customer representative. I asked about a new offer which had been advertised on cellphone websites and was available through the Verizon website. This representative denied the deal. So I walked out and picked up the device at a nearby store for the deal price. I usually have decent experiences in Verizon stores in other parts of the country so I'm putting this down to one incompetent and inefficient employee. Pity. Should be better. read more