Mundo is a really great guy. Great customer service, knowledgeable, and doesn't hide anything from…read moreyou. Honest man. Thank you for helping me upgrade my iPhone 12 to an iPhone 15 Pro while you were also helping a customer and getting on the phone with Best Buy customer service for that customer. Insane customer service from Mundo! Thank you man.

My family of four who have been AT&T customers for the past three years with no problems went into…read morethe Andover Kansas store on April 13, 2023 for our upgrade of our phones. The salesman's name was who helped us this day was named Jay. We were told that there would be no fees associated with our upgrades, and that our bill would stay the same other than the installment fees associated with paying for the new phones. He also talked us into 2 pairs of Apple AirPods as they were running a special for $6 a pair per month for a year added to our bill so total $12 a month added to the bill for one year. I asked for a total of what to expect on our next bill and he said it would be about $40 higher with the new equipment installments which came out to be about right around $220 a month. We received our first bill and the total was $656.53. I immediately called the Andover store to speak to Jay and was told that he no longer work there because he had been lying to multiple customers, stolen money from the store, and had stolen a phone before being fired. I was also the 4th customer just that DAY who had called in about what Jay had done to them. I have spent a total of over 7 hours on the phone with AT&T to get this sorted out. Jay lied about every single thing he told us. We were charged for every fee possible, he added 3 lines to our plan (for a total of 7), and the AirPods were not on special and were actually being added to our bill for a total of $41.67 a month instead of $12. This isn't just bad customer service. This borderlines on criminal. This salesman wasn't just a liar but a thief who also has access to my and my family's personal information. I know we weren't the only people effected and the manager made that clear. I want to hear from anyone else who recently dealt with Jay Grayson at the Andover Kansas store.

The service was unprofessional, and an employee named Doug deceived customers by switching me from…read morea standard service to a premium package so I could pay more. When I came to cancel the service, he was unwelcoming and tried to dismiss me. I have a low opinion of AT&T's service and support and address 11661 E Kellogg Dr Ste 101 Wichita, KS 67207 United States

I had an incredibly frustrating and dishonest experience with AT&T. Their employees called me four…read moretimes a day for over two weeks, constantly pushing me to switch to their wireless phone plan. Eventually, I spoke with a representative who emailed me a quote for 5 lines at $86/month. Based on that quote, I agreed and ported in all my lines. Once everything was set up, I was shocked to see that my actual bill was $246/month--nearly three times the quoted amount. I called multiple times trying to get this resolved, but AT&T refused to honor the $86 quote I had in writing. I immediately ported out as soon as I saw the $246 bill. Then I called to request a refund. An employee told me to wait 30 days until the next billing cycle and assured me that a note would be placed on my account so I could get a refund at that time. So I waited 30 days--even though all my lines were canceled, I still received a bill. When I called back after the 30 days, as instructed, they flat-out refused to refund me. AT&T used misleading sales tactics to get me to switch, failed to honor their written quote, and then strung me along for over a month only to deny a refund they had initially promised. I would never recommend this company to anyone. If you're thinking of switching, beware.

This is the first T-mobile location I've been to that helped me right away…read more They greeted me as soon a I entered, listened to what I wanted to do and they helped me and I was on my way. Every customer that came in they would greet even if they were with customers. Which goes along way. There's nothing like entering an establishment and not even being acknowledged and then you sit around wondering if they even saw you. I forgot the man's name who helped me. If I remember I'll come out his name in here. He was so kind and helpful. He clearly knew how to do his job efficiently. This will definitely be my location to come in if I ever need anything again.

I would give no stars if I could. Do not do any business at East Kellogg and Rock Road. Management…read moreis all about making money and misleading customers. I would suggest checking your bills to make sure what they told you is accurate. If not do not bother with them because they have no customer service. They will just tell you that there is nothing they can do. But if you want some free trackers they are more than willing to give those to you for free but fail to mention that there's a service fee. Oh wait, that was supposedly on the receipt they never gave us. My bad!!!

I may or may not sell my iPhone each year to buy the newest one. I've used Blazing Electronics…read moresince at least October of 2017. Actually it may have been 10 years or more by now. I couldn't recommend a company more than them. They have always been awesome and fair when I lock in a quote to sell my phone. They inspect it and the may counter offer at a lower price, if it doesn't match description that you listed it as, but I wouldn't expect them to do things any different. I know that I wouldn't want to buy a refurbished phone that wasn't checked for water damage or broken components. My check is mailed and in my hands within a week after inspection or accepting the counter offer. I can't think of anyone else who I would trust more than these guys. Thank You for all the years of Great Customer Service!

Fast, friendly and affordable battery replacement for my son's iPhone. Will definitely return in…read morethe future.

I'm writing this way loo late. Should have been done 3 years ago, however, the problem is ongoing…read more My wife and I and our daughter used sprint before T mobile bought them. Since that point we were charged random amounts on bills and got little help from customer service because they couldn't communicate between the two merging companies. We canceled our account (or thought we did) shortly after the merger. Much to our surprise, they kept sending bills, still random amounts. We tried several times by phone and at their stores to get this corrected to no avail. We even paid a few extra months thinking maybe that was for early termination. At some point, we gave up and now just have constant debt collectors after us, and since the account was in my wife's name, she has a mark on her credit, which is otherwise excellent. DO NOT USE THIS COMPANY. Bad customer service, poor billing practices, and to top it off, the coverage areas aren't even as good as Cricket.

Update: i called back and spoke to serveral different people including 3 supervisors. Still no…read moreresolution, guess i have to give at&t or Verizon a change..i heard their coverage is better anyways Omg everyone that i have spoken with have been extremely rude.. i pay my bill every month, but when there was a problem with my bill they were extremely rude!!! Ive talked to several different people and they wont do anything. Tammy a SUPPOSEDLY supervisor hung up on me because she wouldn't let me talk. They talk over u, and kept saying we are number one in customer service. I was supposed to have gotten 5 different call backs and i had to contact them EVERY time. If u want rude service, go elsewhere. Ive been dealing with the SAME issue for a month now and NO ONE can give a resolution.

Recently had hooked up my old computer from college to find it bricked. I contacted Ribbit…read morecomputers and they were able to diagnose and fix the issue and have my computer running new with no problems! Highly recommend due to their professionalism and how fast they fixed the problem and got back to me.

Went to see about having an old laptop's jack port replaced. Was quoted $230 for the repair (or…read morejust buy one from them). The guy just didn't wanna do it. GFY

All I can say is that I used to dread going into the store due to the wait and service, but after…read moremeeting Shanice, I would much rather go in and have her take care of any of my mobile needs. I have gone in 3 times-all were a pleasant and I even learned something I did not know the time before-talk about a valued employee. She explains everything, extremely friendly and has your best interest at heart. This store is lucky, due to her customer service, this store gets a 5 star.

Made an appointment online for noon. Checked in online just to never hear a word until I walked up…read moreto the door to learn they had just closed without notice and without reason! What's the point of making an appointment if they aren't going to honor it.

Took in an I phone and had a battery replaced. Worked for three days. After getting home noticed…read moreback side of the phone had what looked like extra glue on the out side back and didn't think much of it, figured it would ware off. But the next day I noticed that the back glass of the phone was coming off. Went back to the store and after they looked at the phone was told that the battery was overcharged causing battery to swell. I didn't understand this because we didn't change a thing. Same charger and same charging line we always use. They wanted to charge me for another battery. Said we over charged the phone. Would not admit it could have been a defective battery. I did check the brick for voltage, right at 5 volts. Don't trust this place. Will not go back.

I wanted to pick Up and pay for an iPad I had a new screen…read moreput on. I waited while there were two customers ahead of me. Three techs came out from the back.... Not one of them would wait on me. I was told to wait till it was my turn. A women came in with a phone.. a clerk came out from the back to help her immediately. I was still waiting for 30 minutes.. I just had to leave the store. They can keep my repaired item, This store has no idea how to properly wait on customers . And take care of customers who are waiting patently. A customer should not have to wait to pick up an item and pay an invoice. And a walk in should not be taken over a customer seated for 3o minutes.

HE IS A TERRIBLE PERSON…read more I typically always buy my phone gear from here, which is why I was comfortable buying my new iPhone 14 pro Max screen protector. first time, I had to take it back bc the labels on the packaging could be seen after the geese from my face met the screen. he excanged it for a new one. same thing happened. this time, I simply called to see if a refund was a option before I drove clear across town. after speaking e him, he says "you want a refund on a 10-15$ screen protector!?" I replied "I would like a refund for a purchase that was not, and is still not satisfactory" he then suggested I buy a new one. I did, w Amazon. not only did he attempt to belittle me as a consumer, he is selling faulty products. YOU HAVE BEEN WARNED.

Absolutely awful customer service. Extremely rude, did not repair phone correctly and would not…read morerepair after it failed only 3 days later. Stay awau