Everything about my experience was great today with getting my screen repaired. It was badly broken…read moreand it needed a lot of help to be fixed right. Great experience

I dropped of my done in mid January for repair. I was charged $65 when they say on their website…read morefree evaluation and we can go from there. After 3 weeks the tech (owner ) is out of the country and would not be back until the 1st of February and I wanted to get a refund and the woman who was in charge told me she could not do anything. I have been in contact every week and the tech (the owner is still not in). I DON'T KNOW HOW THEY ARE STILL IN BUSINESS. I have been waiting since January 23rd and he still is not in. SO FRUSTRATED. They did refund me my money. Still no tech as of 2/8/26. WOW. if I could give them a minus star I would. The woman in charge didn't have a clue what was going on. Go somewhere else, they won't help you. The owner now posts a reply to my review with more excuses as why his service is very poor. He can blow smoke as much as he wants but the fact still remains, his customer service is negative one star. I don't know why he has been in business to this day.

This place is fabulous. I only went in to have the screen replaced (i'm hard on my iPad, I break…read morescreen protectors every other month) on my iPad, and the owner explained in detail why the glass one broke. She recommended a different solution, which is a screen protector that's made from plastic, not glass. I'll do it next time! She went the extra distance.

My walk in iPhone port problem was professionally and promptly diagnosed and fixed. Easy parking…read moreand near I-40/San Mateo exit.

The manager definitely made the experience excellent! I went in per the advice of customer service…read morefor my needs. The first young gentleman was rather standoffish and la led customer service. I don't know if it was because he was busy or unsure how to help but once he was getting stuck, thankfully his manager was in heat shot and she came in and made everything right which made the fella improve his attitude. Very nice location and store with a wide variety of phones and accessories! There is a large television to highlight what AT&T has to offer in addition to a nice distraction for the children. This is one of the newer locations and conveniently placed at the SW corner of Montgomery and Eubank.

Caleb & Mgr Ray both helps my husband and I today. They went over and above looking for ways to cut…read moreour cost. We really appreciate their dedication to quality customer service. We live an hour and 1/2 away in Mountainair where the reception can be scratchy with other carriers but not AT&T. I have been pleased with my nearly 2 years and needed to redo my contract. Nice to get a military discount now. Always pays to see the dealership rather than a store that sells several carriers. If you need assistance, these guys by far are the kindest and most thorough at researching your needed plan! Thank you gentlemen well done

Took my Note 8 in to have a new screen protector put on. My bad - I thought this place was the same…read moreas the place in Cottonwood Mall (CPR) and I was on the east side of town. The Fix slapped on a $26.96 CHEAP THICK plastic cover that was ridiculous to try and use so it cracked in a week due to how hard I was pushing to use my phone! Took it back right away, of course I was told there are no refunds. DON'T MAKE MY MISTAKE, see the guys at Cottonwood Mall - $8 and it's a nice thin protective film that allows me to actually use my phone! My last one from them lasted 2 years so I'm set for awhile. Boo on the The Fix, never again, anything from them!

I have to give nothing but positive feedback from the Fix and hope you'll check it out for your…read moremobile needs. When my screen broke, I contacted multiple vendors. Some never called back and others were closed. An appointment at the Apple store was over a week away. When I called the Fix they were able to accommodate me the same day and gave me a competitive quote over the phone. When I arrived, service was friendly and quick. They had my phone fixed in under 30 minutes. I also purchased a case and screen protection. A few days later my screen stopped responding. I went back and was immediately offered a replacement. Again, it took less than 30 minutes and they were able to fix it quickly and of course at no charge. Please take a moment to check out this locally owned business for your needs! They have every phone accessory you could ask from and those fidget spinners and cubes.

Terrible service. Tried to return a phone- was told by the manager to come back the next day as the…read moresystem couldn't do returns until 24 hours had passed. Came back and waited for almost an hour for the manager to arrive because the employees didn't know how to do a return. Manager arrives to tell the employee (couldn't be bothered to talk to me face to face) that they can't do the return in store and I have to call customer service to get a box to mail it back. Why didn't she just tell me this on the first day? Just to get rid of me? Seriously do not go to this store. Completely awful.

They have been super helpful in purchasing new up to date devices and helping me move info from one…read moreto another. They know their products and help choose the best for me.

Great service!! I know it depends who you work with, but we worked with a woman with blonde hair…read more(never got her name unfortunately) and she was awesome. She was patient with us when we came in with no idea what we wanted, and a complicated situation. We left with a great deal and all our problems dealt with!

Service guy was so quick to shuffle me through my problem, he would NOT listen to what I needed…read more He ended up having me talk with tech support for 2 hours trying to fix what he messed up. So frustrating!

I purchased y first iPhone through T-Mobile. That was a huge mistake. Apple makes the device, and…read morehas retail stores to purchase from. My first Mac was an M2 MacBook Pro 15". I walked in, specced the system, and bought it. The gentleman that was helping me was thrown off, and not the best example of my experience with this by-appointment preferred store. But then, I was a walk-in, and don't really talk to people. He helped, I left with my computer. A few days later, I bought through Apple Store, set an appointment, and bought my Apple Watch 8. I still use it, I'm still happy with it. I'm also still happy with the physical Apple Store. They helped me with the watch, new bands, and integrating all of my devices. When it came down the pipe that Apple would be blocking access to blood oxygen on new devices, I got ash ultra . Again, I love the product. I got it at Best Buy, though. Because they were the only guaranteed O2 functioning watch carrying retailer. 2 years later, the watch called 911 when I was in a serious motorcycle accident. The watch died. The face and crystal shattered. I landed kinda on my watch, kinda on my helmet, mostly on the armor... The O2 ban was in strong effect, which could have been the end for me. With a terminal lung disease, that watch is my "should I put my oxygen on " lifeline. I explained my situation to the person who helped me. They empathized (without apologizing... seriously, if you know someone that's dying, don't apologize unless you are the reason!) She explained the situation to me, I understood: probably no functioning O2, for the foreseeable future. Watch got back early. Their no fix policy on broken watch faces had me a little sad. I charged it on the ride home, put it on, and absently checked my O2. This store, and Apple, went the extra mile to find a visible replacement, a pre ban manufactured ultra 2. My oxygen was at 94. THAT. The extra for a customer whose life would have been severely affected, and whose lifetime income generation CANNOT exceed 9,000, because of simple known life expectancy. That is the above and beyond that landed 5 solid stars, a lifetime brand loyal customer, and a recommendation from a person who spent 25 years in the infotech, infosec, and cybersecurity sectors.

This store could do much better with a queue so customers who come in the door aren't helped ahead…read moreof customers who have been waiting. Two people came in after me and were immediately helped while I stood around waiting for someone to notice I had been standing there. They did not notice so I decided to leave and opted to speak to a manager. I had to wait 10 mins to get someone's attention to even make that request. As soon as I mentioned I wanted to speak with a manager, there were 3 people very available to help. During this time, they had all been standing around in a cluster talking. I spoke with a manager. I had to ask her name (Tamara) since she didn't offer it. She listened to my concerns and was understanding, but not apologetic and didn't ask if she could help me or if she could get someone to help me. She explained their open help concept and said she would work on training, then allowed me to walk out the door to give my business to a competitor.

Excellent service , products and prices. This is my number one place for repair and they have…read morehelped me twice with repairing phones at a great price. They also have a great selection of used phones. I got a great phone from them and they set it up perfectly. This business is the best!

I was in DIRE need of a cell phone for my grandmother and she is a woman of QUALITY. In other words…read morevery picky. I was greeted and helped as soon as I walked through the door and only spend 15 minutes! Any device you purchase from here is dependable and the service here is through the roof! I recommend a thousand times.