Our young dog was very ill and, despite many tests, his vet was unable to discover the cause. We finally brought him to VERG for emergency care. He was, unfortunately, diagnosed with a brain tumor and we had to have him put to sleep. Every staff member who worked with us, from the front desk, to the aides, to the doctors, were kind, professional and compassionate. They gave us thoughtful medical advice, allowed us to make choices about his treatment, were clear & direct about the costs, were kind to our dog, and gave us time to say goodbye. We were grateful to live so close to VERG and to have had the care we did at the end of our dog's life. read more

I cannot say enough good things about this place. They made a very difficult experience as relatively painless as they possibly could. read more

No compassion, our dog came out of a normal ultrasound with all these additional health issues because they sedated him and didn't give him his meds for days. Every doctor that we spoke to was different and did not have time to fully understand the situation. Luckily our vet is on top of it and was able to connect three pieces of the puzzle VERG was unable to. They recommended a prescription food for him, but took four days to approve it in the system. Also a pretty normal visit cost $3k? They are way too busy and are overwhelmed. Would not go back after years of using them since they were on Warren Street. read more

Only worth going in case of a serious emergency in the middle of the night. Otherwise not worth going as you will wait for at least an hour and a half unless your pet is dying. Not worth it at all and regret coming. read more

Came in about 2 weeks ago,unfortunately when my Rocko was in his last moments of what is suspected to be liver failure. He actually died in my arms by the time I reached the door but they rushed into action as I got in. Although he did not make it, I felt confident due to the diligence of the staff. And after he passed away, they were very comforting in my moments of grief. Allowing me the time I needed before getting down to the paper work for his cremation. They always presented him to me as a sleeping child not a dead dog. I found that to be very very comforting and assuring that he was finally at peace. I had a few I rushed moments with my boy. Cremation: I chose to get him cremated and VERG was beyond the best with the process. I never felt forced to do so, they were helpful with the paperwork. Shout out to Evercare Crematory as well for the clay paw print and lovely urn. When I went to pick him up from the vet, I had also my moments with him again and I was allowed that. Thank you. Thank you so much for trying to save my dog, giving me the comfort I needed when his life sadly ended and taking care of everything. I am forever grateful. Truly appreciate all staff. God bless. read more

VERG Brooklyn - Emergency Pet Hospital Near Me - Brooklyn, New York

I took my cat Winston to VERG after I noticed he was breathing more rapidly than usual with weird stomach movements. He's been dealing with an on-and-off mysterious GI issue for the past few months, but this was new. I wish I could remember everyone's name who helped me out, but we dropped him off around 11pm and (due to COVID we couldn't go in with him) got phone updates every step of the way until a treatment plan was decided. He stayed overnight, then overnight again the following day, and now he's home! Not only was the initial issue treated (turns out he was having stomach motility issues that caused fluid to build up in there...made it tough for room to breathe) they really did everything they could to try to determine his broader issues. I guess it's fairly common for cats to present with symptoms that are either IBD or small cell lymphoma, with no real way outside of biopsy to tell for sure. Anyway, we got nice, frequent updates throughout his stay there, everyone was SO nice and extremely informative (I never thought I'd know this much about cat organs), really above and beyond. They sent me home with a detailed, explicit treatment plan as well as a writeup of everything they did and how he responded, on top of general information about his possible condition. I'm blessed to not really know the "standard procedure" of an emergency visit like this, but I really felt like this was the best experience I could possibly have for my situation, and I'm grateful to everyone on the team here for keeping Winston comfortable and happy. read more

(My letter to my vet.) I am angry, sad, and heartbroken after my experience with your referral partner VERG. The other day one of my kits from a litter of three passed away. Then a few days after I found another laying on the floor gasping for air. I contacted your office and your emergency line forwarded me to your referral partner. I was close to them and walked her in. She was placed on oxygen and given fluids. I authorized and estimate, and she was given an x-ray which showed no signs of pneumonia. She was discharged and when she was brought to me, I was concerned as she still looked weak. I was assured I could take her home. The doctor prescribed some medications and told me I could use motility drugs I had at home. I was told to call her when I got home and tell her the concentration so she could give me dosage instructions. I called her promptly when I got home. She could not get to the phone and did not call me back. Shortly after she started gasping for air again. I called the office and the person who answered told me to try and feed her. I called again and the doctor would not get on the phone to speak to me or allow me to bring her back. I watched her take her last breath in my hands. Throughout the visit the doctor referred to my baby rabbit as a "pocket pet." She didn't seem too motivated to help her stay alive. She needed to be on oxygen until she could regain her strength. This doctor should not be a vet if she doesn't believe small animal lives are worthy as other animals. Some of us love our animals whether they are a mouse or a horse. All animals deserve veterinary care. I didn't want her to suffer that is why I elected to bring her for emergency care. I would have had them euthanize her if I knew she would suffer and die in my hands. The least they could have done is give her oxygen until she could be transferred to your office. read more

VERG Brooklyn - Emergency Pet Hospital Near Me - Brooklyn, New York

Horrible place full of nasty heartless people. I brought my cat with diarrhea and a tiny hernia. He was bright, alert with normal vital signs! The emergency doctor told me that I can leave the cat at the hospital for a night, but I don't have to. I decided to leave him there thinking that IVs will help him to recover after diarrhea. This was the biggest mistake of my life! After 2 days at their hospital (the next day another doctor recommended to keep the cat for an extra day. This was already weird. After 2 days, dr DiFazio sent my cat home with diarrhea ( as they gave him again an antibiotic, which previously caused him diarrhea!) and a hernia the size of an egg, after a rectal exam they performed. She lied me over the phone that my cat was in a great shape and ready to go home( as you don't even see the doctors, they only CALL you). So I brought my little angel home, he was in horrible pain. He didn't eat, he barely walked! He looked nothing like 2 days ago when I brought him to this place! I called the dr, sent her pictures of him. She recommended me to EUTHANIZE him! Can you believe this?! The day I brought him there another doctor said that he was totally fine and can be treated home, and after 2 days after THEIR TREATMENT cat has no chance for life! But the most horrible person there is the manager Michelle! Before reading their report as I was shocked and devastated I agreed on 50% refund, but when I read the report I realized that they KILLED my cat and they charged me for this! So I contacted her again and asked for the full refund. She was super nasty and said that they refunded me 50% OUT OF COURTESY! These places would never give you a penny out of courtesy. She knew what they did. And she even tried to make me feel guilty that I euthanized my cat! After their doctor recommended me to do this! Even when I came for the procedure the next morning I asked the other doctor if this was right and she confirmed! By the way, they even charged me for euthanasia! Stay away from this cruel money factory. Save your pets lives.. read more

VERG Brooklyn - My poor cat after 2 days at VERG! - Emergency Pet Hospital Near Me - Brooklyn, New York

We took our 7 year old 6 pound dog here this past Sunday night after he swallowed an entire pork riblet. After the x-ray, the vet, Dr. Kaufman, gave us three options: put him under general anesthesia and use a scope to fish it out of his stomach, sleep on it and talk to our vet the next day, or wait and see what happens. When I asked if it was possible for the bone to dissolve on its own, she hesitated before saying that yes, in theory, they did learn this in vet school but the process would take weeks, and in the meantime, it was possible that it could block his intestines, cause an infection and potentially cause sepsis etc. etc. I think these emergency vet techs are experts at subtly stoking fear and pushing for an extreme response to a relatively benign issue. Scoping the bone out would cost upwards of $1500, and the risks sounded pretty scary, especially for such a tiny dog. So we decided to sleep on it and take him to his vet the next day, where they did another x-ray and they couldn't even find the bone on the x-ray. It had already dissolved in his stomach! Because duh, dogs have evolved to digest bones. So why is this veterinarian telling me that it's maybe possible but would take weeks? Thank god we listened to our instincts and not this quack who would have put our little guy at so much more risk by putting him under general anesthesia and putting a tube down his throat. Meanwhile, in the waiting room, a distressed cat owner who had been there for 5 hours just for her cat to have a tiny, quick procedure done was very maturely expressing her disappointment and displeasure and NO ONE on the staff would acknowledge her, or even look her in the eye. It was painful to watch. The worst customer service you could possibly imagine. People with sick pets are incredibly vulnerable and often distressed, and you would think that the staff here would be trained to provide the bare minimum of compassion. Nope! So VERG techs and vets if you're reading this: dogs can digest bones. They do it all the time. No need for a scope or surgery. Oh, and I won't be coming back. read more

VERG Brooklyn displays compassion for your pets... as long as they know you'll be a repeat customer. When my dog's health began rapidly deteriorating, I could no longer get a straight answer from either the cardiologist or any of the skeleton holiday staff over Labor Day weekend. She spent a night in the ER, just one week after we were told that she was doing much better and that her heart disease was better under control. She was discharged in worse condition than she was admitted, we were told she had much improved, and then she died in my mother's arms just hours after we brought her home. I brought her back to VERG for cremation services wrapped in her favorite blanket and requested that she be cremated with it. My family ultimately decided they wanted to be present for a private cremation, so we contacted VERG to retrieve her body. Her blanket was gone, and she had been unceremoniously shoved into a box with her nose crushed. Tell me, where was the compassion for my pet then? Her cardiologist, Justin Carlson, had been very communicative up until this past weekend. My dog had been under his care since June when she first began showing symptoms of heart disease. After her first visit, I asked him to tell me if we were prolonging her suffering at any point, if her quality of life was going to be lessened as a result of treatment. He said we were ways away from that. I asked him again this past weekend, prior to her being admitted to the ER, and received no response. We were charged a "consultation fee" for him when she was in the ER, however staff reported he was OOO for the holiday weekend. When I emailed him to let him know that she had passed, I expected at least a phone call or email to express condolences. But clearly the compassion ends when there's no future visits (or money) coming down the pipeline. read more

VERG Brooklyn - My sweet Lucy July 7th, 2020 - Emergency Pet Hospital Near Me - Brooklyn, New York

Extremely satisfied with this vet office. They went above & beyond for my dog and I. They were extremely helpful, compassionate and reassuring. I was relieved to see my dog walk out all happy :)) read more

was there on 12/16/24. i was the for my chihuahuas swollen anal gland. got there at 5;30pm . they triaged her right vaway and said the doc would be with me shortly, and to wait in the waiting room. 2 hours and a half later i was sent to an exam room, where i waited 45 mins with the door closed for someone to examine her and tell me the next step. doc came and said what the deal was and the procedure necessary. she said one hour or two to come back..came back in an hour, and waited 4 and a half hours til 1:45 AM!!!! then i started bitchin and complaining and finally my dog appeared... there seems to be a disconnect between the front desk(who was very nice and was constantly being bombarded by clients about where their dog was, etc...)and the docs upstairs?they lied to me about the time and where my dog was along in the process...they need mor vets....terrible experience!!! read more

Worst experience ever at a Vet. After 6 hours of waiting to see a doctor, had to catch the doctor in the lobby to beg her to look at my dog and she said give me another few hours; at which point we left at 1:30am in the morning. The only 24x7 thing about this place is how long you have to sit there before someone notices you. Save your pets and take them to a capable clinic. Better business bureau is my next stop about the business practices of this place. read more

My cat has a nosebleed and was referred to VERG by our local vet. I initially opt for appointment with Dr. Nicole Shaw because I read so many good reviews about her on yelp. I was offered an appointment and later received a call saying they have an earlier appointment but with different vet. I was hesitated at first and but given the urgency in nature, I agreed and scheduled a consultation with Dr. Kendall Wilson. Dr. Wilson with Internal Medicine department is awesome. She is patient and thorough. She explained clearly about the procedure, cause and treatment which I really appreciate especially for someone with no medical background, she makes things so easy to understand. My local vet suggested a CT scan and rhinoscopy to further diagnose the cause of the nosebleed. Consultation fee is $180, CT scan/rhinoscopy is around $2600 and additional culture test is another $200. They are pricey but worth it because pets are not just pets but family members. They are also implementing a safety protocol due to COVID-19. Owners are required to wait outside after you dropped off your pet. I met with two technicians and both of them are friendly and passionate. Again, words can't express my thankfulness to Dr. Wilson and VERG team. read more

I had a really great experience here. I made the mistake of going to Bond Vet first which was probably the worst vet experience I've ever had. Everyone at VERG was super nice, empathetic, and helpful. It was also very easy to get a refill of pain medication for my dog so that she wouldn't run out before her surgery out of state. Ironically I ended up spending less money at VERG where I got actual answers to what was wrong with my dog versus at Bond Vet where the only thing I got was an emotional pummeling. If you need to get your dog to a vet asap and can't get an appointment, just bring them here instead of wasting time with places like Bond Vet. read more

DO NOT bring your pets here. Please. DO NOT bring them here. To VERG, it is all about the money. Don't let a couple of okay reviews fool you. They misdiagnosed my cat and then they lied about it. They diagnosed him with diabetes, gave him fluids and kept him for 5 days at a cost of $10,000. When I got him home he was still not well and his condition only worsened. I got him to eat and administered insulin per their instructions. Still continued to deteriorate. I brought him to a neighborhood vet who diagnosed him with kidney disease. Her only advise was to bring him back to the hospital. Perhaps that was VERG's plan all along, so that they could charge me another $10,000. I examined the medical records I got from VERG and discovered that my cat should not have been released from the hospital, and that he was not being properly treated for his condition(s). His blood sugar was never brought under control, yet he was diagnosed with diabetes and released. The records also revealed kidney disease, which they failed to diagnose. I confronted the VERG representatives as to why my cat was not treated for kidney disease and why his blood sugar was not brought under control. Crickets. I pointed out that the discharge summary made no mention of kidney disease at all. They lied and said that it was in the records that they discussed it with me. However, they refused to show me those records. Then why wasn't it in the discharge summary? I have the records and there is nothing there. Because they never discussed any kidney issue(s) with me. They are liars. If this were a hospital for people it probably would be shut down. It is inconceivable to me that they (I won't mention the doctors names) could have read the medical records and not properly diagnosed my cat. I guess diabetes is the fastest and easiest diagnosis, get him out and bring in the next animal. They'll drain your bank account while they lie in your face. Most importantly, don't let your beloved pet suffer at their incompetent hands. read more

My dog had knee surgery (a TPLO procedure) in September 2021. She had the same injury on her other knee a couple of years ago, performed elsewhere, so we mostly knew what to expect from the procedure. However, we were told to drop our dog off early in the morning and that we'd receive updates later in the day and would hear then when we could go pick her up. So it was that around 8am I handed off my dog and about $5,000 and was told I'd receive a phone call later. When it was the afternoon and we hadn't heard anything, we called for an update because we wanted to make sure we'd be able to leave work to get her ASAP when she was ready. We made sure not to be pushy but the people who answered the phone were super unhelpful. We explained that we understood we may not be able to speak to the surgeon directly, but we just wanted to have an idea when we needed to go get our dog. This didn't matter. They rudely turned us away and told us that we'd have to wait to hear back and that they couldn't tell us when that would be, and that we shouldn't call again. We got a call late in the afternoon to tell us that our dog would be staying overnight and that someone should have told us at drop off. NO ONE EVER TOLD US THIS! And they never told us when we called for updates. We spent all day worrying about our dog and whether we'd be able to pick her up - FOR NOTHING. We breathed a sigh of relief that nothing had gone wrong and prepared to be ready to pick her up tomorrow. When we picked her up, it seemed the procedure had gone well. And to their credit, she seems to be healing well so far. But to add insult to injury, they decided to charge us for an extra partial day of hospitalization because "you dropped her off at 8am and didn't get her until about 3pm the next day". What actually happened is we dropped off our beloved pet and $5,000 at 8am, didn't hear anything for hours, were worried and then rudely turned away when we requested any update, and then picked her up ASAP when we got the call back. We explained that it didn't seem appropriate to charge us this additional fee on top of the communication issues and stress, but they wouldn't hear it. VERG is a factory. They are maximizing the number of animals they "process" at the facility and do not care at all about the fact that these are our loved ones we are trusting to their care. I guess that's what the rent prices they pay in Brooklyn dictate, but I will never go to VERG again and will travel elsewhere for quality and compassionate care for my loved ones. You should do the same. Go anywhere else. read more

Came to check in at 4:15pm. Then waiting. During this period, many dogs after my cat finished the check. I still waiting for it.Finally, 7:05pm, the nurse pick up my cat. The doctor called me around 8, she said it's a common thing. After it, I am waiting for 4 hours. I asked the reception girls helped me, at least let me know how long I need to wait or let me talk to the doctor.They just ignored u. I was so angry and yelling them at 10pm, you know what, they asked a strong doctor yelling me back. Amazing sweet staff,right? Definitely worst experience. If your pet has any emergency issue, they will die because you need waiting for unbelievable long time. It's my fault, I shouldn't go to the 3 star clinic. It should be 0 star. read more

I've had really great experiences at Verg. I've had my two cats for 11 years so I have a lot of experience taking them to vets in NYC. And the one thing I've noticed since 2020 is that the quality of service in a lot of vet practices has gone downhill. Verg stands out. One of my cats needed emergency surgery because he was blocked--which means if they didn't operate he could have died. They were able to save him. The other cat has cancer and has been going to Verg for oncology. Dr. Cohen really knows her craft and has been a life saver. The staff is always polite and helpful when I go (every week). The facilities are super clean. I do wish the prices were lower. For example, the unblocking surgery and then removal of crystals ran me $6600. Chemo will cost overall about $10K. It's a lot. If those prices were lower, it would be 10 out of 10! read more

This is THE worst veterinary expedition I have EVER had. The staff is grossly incompetent and neglectful. DO. NOT. TAKE. YOUR. PET. HERE. My dog had a minor choking incident so I took her to get checked out. We sat for about a half an hour before a tech saw her - fine. That's normal. Another pet came in after us and they took that pet to see the vet BEFORE my dog. Said that that dog was panting heavily so they were concerned. As if we ALL aren't concerned about our dogs - it's an EMERGENCY vet! As I sit here, it's been an hour and a half since she's seen the technician and my dog still has not been taken to see a vet! Also - ignore the responses from that fake "office manager" that is in the comments. There is no one here who looks like that. She's a fraud and so is this vet. read more

We don't have enough words of gratitude for VERG. My beautiful Maltese was diagnosed with diabetes and we had noticed his vision was becoming impaired very quickly. We knew cataract surgery was the only option. I searched for the best ophthalmologist in New York and found Dr. Alex LoPinto. Such a caring, wonderful doctor. I'd like to mention that our visits and the actual surgery occurred during the covid-19 pandemic and the precautions that VERG took during this time were AMAZING (waiting outside under a constructed tent, not entry allowed inside, even payments done outside). VERG took the necessary steps to protect the pet parents and the animals. In addition, we never even had the pleasure of meeting Dr. LoPinto in person because of the pandemic, so the consultations were conducted over the phone, with us waiting outside in our car. I knew right away, just by the doctor's voice and manner alone, that our "pet son" was in compassionate and caring hands. Dr. LoPinto's follow-up telephone call to us the day after our dog's surgery solidified my wonderful impression. The front desk staff was all very efficient, especially the doctor's assistant Charlene, who was so careful with our little guy, and so very knowledgeable and explained everything to us so thoroughly. All medications were explained; even a precise Post-Op Cataract Treatment Tracking Sheet was given. There is a rigorous program of drops to administer so this sheet made our lives so much easier. Very impressive! VERG is highly professional. All instructions to the pet parents were clearly explained, estimates to the penny were given timely, and copies of everything were emailed. No back-and-forth phone calls waiting for receipts. Just overall great organization and timeliness. Love the green folders We are so very impressed with every single aspect of VERG. The only unfortunate thing I have to say is we are looking to retire shortly out of New York and we will miss Dr. LoPinto and VERG a great deal. HIGHLY RECOMMEND VERG 100% !!! read more

All of the negative reviews are true. I didn't want it to be true, especially if I was entrusting my dog's care in their hands. It seems like the root of the problem is what feels like apathy and no sense of urgency from the reception staff. This really colors the whole experience since it looks like the skill and level of care that the vets deliver to the pets is too-notch. We got to VERG at 8pm, and left at 1:30am on a Tuesday evening. Yes, 5 HOURS. The reception staff was SO SLOW and inefficient, and they seemed like they could care less each time we asked for updates. At 12am we asked what the status was and if they could expedite. At 1:15am they said they just wrote out the prognosis report. 99% chance that they didn't write it and copied and pasted from another patient's report with a similar diagnosis, so it shouldn't have taken an hour. When they printed out the report, they only gave us the first page. The total number of pages in the entire report was supposed to be 3 pages. They also tried to sell an overnight stay, which sounded so pushy and sales-y, which we opted to not do. 48 hours later, my dog's condition worsened. We brought her to Garden State Vet Services at 10:30am, and was updated throughout my time there, and left at 12:30pm, with my dog in their care, with clear communication even afterwards, while I'm waiting at home for her to get better. It was such a stark difference in experience compared to VERG. Garden State was so attentive, transparent, and efficient. Oh, and when we asked VERG to email my dog's files over, they sent the records for another dog. Please consider the feedback in the negative reviews before you bring your pet here. VERG is incompetent, inefficient, and lacks integrity. I got the feeling they were deliberately dragging out the time spent there to make it seem like they were doing so much in order to justify the exorbitant bill, which was over $1,000. So even though VERG is more convenient for me, I have peace of mind knowing that my dog is in the care of Garden State. For anyone who has a say at VERG reading this: please either pay your staff more, provide more rigorous client service training, or hire people who understand the importance of approaching their job with empathy and a willingness to help. Even if you have the best vets providing the best possible care to our beloved pets, your front desk colors the entire experience since they are the face of your intuition. read more

There are two locations, North and South. I went to South when my older dog was in his last days. They were extremely caring. I went to North when my other dog was extremely sick. When we arrived we were immediately separated, then Verg told me it'd be almost $8000 for her to stay in the hospital for a week and be comfortable, but she would probably pass away. I refused this diagnosis. Then a nurse came back with a $1200 bill saying that they should keep her overnight, but she still would not last more than 24hrs. I refused. After hearing from the doctor that my dog would die and that we should put her down, I said "if she is going to pass away, it won't be here on a metal slab. Im taking her home to pass with her family." They refused to release my dog. It took me threatening to call the police before they gave back my dog. This took place over 2 months ago. My dog, my best friend, was given a death sentence by these people, all because of their thirst for money. My dog is alive, healthy, and thriving today. I can never condone any diagnosis by this establishment since I've experienced, first hand, that their concern is not about your pet, but about the amount of money they can get from you. read more

I wish I could give 0 star to this hospital. My cat was blocked and hospitalized for two days to be "unblocked." When he was discharged and got home, he wasn't able to pee, still blocked. we had to take him back the hospital within a day. And we were billed $2500 each time, the same bill, again, as if we were never seen in this hospital before. And my cat had to be anesthetized again, connected to the catheter again, horrified and traumatized again. Doctors insist calling this "reblock" but I have such hard time experiencing this as two separate incidents. He was home for one night in-between and he wasn't able to pee that night, wasn't eating, wasn't moving. Coming back from the hospital, he was as sick as before he went. It was heartbreaking to watch. Doctors speak a script of five sentences on loop, The script takes away all responsibility from them and leaves no inclination, no preference, no tendency. I was desperately seeking for professional advice to the specific situation, to this cat, but was simply presented with options and their prices, like a menu. One doctor came to the room with the opening line: "As you know, your cat is hard to handle, I can't touch him." The other answered "Now is not a wrong time." when I asked what would be a good timing for surgery. Talked to a manager. She wasn't there to help pet's owner but there to defend. She basically told me the reason why doctors didn't recommend immediate surgery to me was because I look like a person who has financial concerns, even though we paid $5000 already in this place, I guess that's not good enough for them. And in response to all the back and forth we went through, she said: "this is all part of your cat's disease." Hospital is form of authority, of knowledge, skill and experience. We came to hospital seeking for help, but instead, we got suffering, excessive and unnecessary suffering, humiliation, serious financial loss (for nothing). The technicians were nice. read more

I arrived at VERG today for an oncology recheck, which was scheduled at 2pm. When we arrived, the waiting room was full, so we waited outside. The only seat available was in the sun, and it was 90 degrees this afternoon, and Fourth Avenue is very loud. My pet, Franklin, was very unhappy at being in his carrier for so long, in a hot, loud environment. After an hour, I went inside to check on timing. The young woman at the desk was apologetic and kind, but I could hear the response over the radio that whoever answered was annoyed that we were even asking, listing 5 other patients that were still ahead of us. I understand that there may have been a lot of walk-ins today, and that VERG is also an emergency room. But there really needs to be a different queue for patients with appointments. Were there 5 oncology emergencies today? Maybe, but if that were really the case, someone should have called to reschedule, or at the very least asked if we could reschedule when we checked in. Or even told us that it would be awhile and they would call or text when it was close to time. VERG's patient communication practices are at least a decade out of date. We may return to VERG for one more appointment, but we will be seeking a different oncologist for continuing care, someone with a practice that actually cares about the animals they treat, and the customer service for their owners. I'm happy that VERG exists as an emergency option, but they're woefully ill equipped for anything but walk ins. read more

I just wanted to leave a review to say how lovely everyone at Brooklyn VERG was when we had to unfortunately say goodbye to our dog. It was a complete shock to us as we didn't even know he was sick prior to coming in. Poor boy had a sudden collapse while we were walking him and we came to find out he had late stage hemangiosarcoma. They were amazing in guiding us through our hardest decision and allowing us as much time as we needed. When we received our dog's ashes they came with a beautiful urn we can place a photo in. They also gifted us a paw imprint in a leather bound case and some beautiful cards. I'm so impressed with a clinic that went above and beyond to make our worst experience more bearable. There are a lot of reviews speaking about the high cost and VERG putting cost over care, but I just did not experience that at all. They actually waived fees they could have charged us for and gave us more than we could have expected. Amazing, highly knowledgeable staff. You will know you can trust the work being done here. read more

While I see mixed reviews for this place, I'll provide the Cliff notes version first, followed by details. A star off strictly for prices. Expensive? Extremely. (They charge more than twice the amount for a visit compared to my local vet, and charge PER radiograph while My local vet providers two images under one price. Keep in mind, they are an emergency center) Informative? Highly. Bedside manner? Excellent all around. My cat was having respiratory problems, experiencing nausea and had lack of appetite. My local vet wasn't available for that day and recommended me to go here. One of the ladies at the front desk that was helping me was very cordial and welcoming. She told me there was one person ahead of me even though there were numerous other pet owners around. I waited about a hour for them to take my fur baby. The vet called me on my phone after examining, and gave me an update over the phone as per their current covid rules they have in place, and told me it would be about a hour. Once the call ended, they asked for payment on the estimate. They didn't call me back until about a hour and a half later and was told that they recommended her staying for observation for the next 24-48 hours, which I agreed, and ended up paying a second estimate for those days, with the first estimate deducted. Well, with my permission, she ended up staying for a third day for more observation, and I was finally able to pick up my fur baby, which is when I paid the final invoice. During those three days, they called during the time frames they said they would, two to three times a day, provided excruciatingly - but very appreciated - details to their observations, their recommended course of action, suspicions, etc. My conversations lasted a minimum of ten minutes, to half a hour, and they were in no rush to hang up since it was mostly one sided conversation on their end, yes it was THAT level of detail. I felt like my baby was in a very safe, but painfully expensive hands. Unfortunately, we have no definitive answers as to what's going on unless I elect for their excruciatingly expensive tests. They never pushed me to make any decision, but informed me of the ways to get definitive answers and of the costs. The documentation of everything that transpired was impressive. Their aftercare is equally so. My local vet is great but this place, blows them out of the water. If you can handle the cost, I recommend the place. read more

Originally I had amazing experiences with VERG, but I had recently put my dog to sleep and it was the worst thing I've ever experienced. I brought my dog in because he was not eating and I came in optimistic-- hoping that they would be able to offer a solution. I don't doubt their diagnosis, but the two alternatives were either putting him to sleep or hospitalizing him with a grand total of $5,000-8,000 which was money that I sadly couldn't come up with. The doctor kept insisting that this was the route we went with and heavily discouraged bringing my dog home that day. I was not ready to say good bye, but I knew it was for the best. This is where I became extremely disappointed in their services. After making such a difficult decision, they brought us to a room. We were mentally preparing ourselves for this and the receptionist kept barging in to ask for payments and signatures. I understand it is probably protocol, but I wish that they had sent us an invoice afterwards. Imagine being asked to pay $500 while trying not to burst into tears in front of a stranger. After that, a nurse brought my dog into the room and she seemed so careless and lacking in compassion. We were told we had all the time we needed to spend with my dog to say our goodbyes, but the doctor kept barging in on us every 5 minutes. Why tell us that if you were in a rush for us to leave??? I swear they don't care about anything and just want your money. I felt extremely rushed and I regret saying goodbye so soon. I wish I spent more time with my dog, but having them come into our private room so many times made me feel as if it was time. I know that these doctors probably euthanize animals many times a day, but the compassion was not there. I know they must be used to this procedure, but a bit of empathy would have been nice. There was not a slightest bit of hesitation during the procedure. They inject a bunch of tubes and did not give us any warnings of when each tube would be inserted. She just kept injecting the tube one after another it was the most traumatic thing to see my dog's head drop to the table without warning. I am so upset with myself that I let their impatience limit my time with my baby. I am so disappointed and hope to never experience such a traumatic experience again.. read more

I'm very grateful to Dr Shaw and the team at VERG for treating my cat Morton for the past six months. I initially brought him to the emergency room when he stopped eating and with quick tests, the team informed me he unfortunately had advanced kidney disease. He was admitted to the hospital and transferred to the care of Dr Shaw in internal medicine. Dr Shaw and the team were so thorough and kind to Morton (and to me). They always gave me updates about his condition and when he was ready to come home, they showed me how to care for him and administer his medications. Since his disease was so advanced, we went back for regularly scheduled check-ups with Dr Shaw and she always helped me determine the best course of action for him (while giving me tips to make the treatment the most cost-effective). With Dr Shaw and the VERG team's help, Morton was able to have nearly half a year of quality time with me after his diagnosis. I'm forever grateful to VERG and highly recommend them. read more

I had a 4 month pure bread cat that had intussusception on December 13th. I never actually even met with a doctor during this entire experience at verg. The surgery cost $7k and I didn't have insurance coverage of emergencies until the 15th. Before the surgery a doctor called me and asked if I wanted them to spay her. I said no, because I wanted her to have time to heal from one surgery and not just two and my insurance policy would have covered it if I waited just two more days. When they were done with the surgery, I got a call from a different doctor saying she was doing well, and that they also neutered her. After I explicitly asked them not to. Not only that, the doctor started telling me I definitely said yes to her neutering, and gaslighting me as if I wasn't educated or knowledgeable of medicine or business. I said why would I have said yes, knowing that the insurance wouldn't have covered it for another two days, and that she is a pure breed, that I could have sold her litters for thousands of dollars ( I can't even imagine if I was actually going to, this would have been catastrophic to a breeding business), and on top of that, I explicitly and clearly said no to the prior doctor that called me earlier. He continued to argue with me until I threatened to sue for malpractice, since this was malpractice. They were trying to make me pay for the additional surgery that i explicitly didn't ask for too. After I threatened to sue them for malpractice, they sent a bill with the neutering on the charge. I wanted to get my kitten out of this hospital ASAP and was waiting for the green light for the doctor because at this point it felt like they were holding her hostage for my money. Unfortunately this story does not end there. I picked her up after her surgery and was grateful she was still alive. They ended up giving me the unasked for neutering for free, but I still had to pay the original cost of the intussusception which I honestly expected, but my friends were all telling me to ask for more since this was a cut and paste example of malpractice. I didn't move forward with any legal action for many reasons, one was wishing good karma for my kitten. She was recovering and I administered the medication exactly how verg instructed. I showed up to my follow up appointment two weeks after the surgery on December 28th. They said she was good to go, healthy and recovered. On January 13th, my 5 month old kitten died due to septic shock. Two weeks after her check in with verg, and a month after her surgery at verg. She showed no signs of distress until her final day. She vomited, we took her to bond vet thinking she ate something she shouldn't have. The vet was monitoring her, then decided to take x rays as she was not getting better under the vets care. Her entire body was infected with puss and he told us to immediately go to verg. After our entire experience with verg, we literally told this vet - hell no. Anywhere but verg. We went to blue pearl instead. At this point she was crying and having trouble breathing. Gratefully, Blue pearl has ACTUAL PHYSICAL DOCTORS that sit you down and talk to you, a night and day difference from verg- who make you wait in a waiting room just to call you with updates. When we found out her sepsis would have cost at least $13k since this was most likely related to the "preexisting condition", she was also not a good candidate for anesthesia because of her trouble breathing, and she would have needed an after care facility to make sure she recovered quickly. She had a small chance of survival, and months of recovery. I'm 28 and not made out of money. When we got this news, we begged the blue pearl doctor to help with anything they could do to keep her alive. She was such a perfect cat. She was my first cat. Out of desperation and honestly blame, I called verg and told them the situation. They asked me to ask the blue pearl er to call vergs er. They did. The doctor came down at blue pearl and said that vergs er said that they would pay for "some" of the surgery. This was such a stab at my heart on top of all of the other negative experiences I had with verg. How could I trust them to pay for any of this surgery, let alone, what does some even mean?? If they were planning just to pay $20 and for me to pay the rest, I just couldn't afford that. We made the difficult decision to put her down. I emailed them 3x after this entire experience and her death. They haven't even had the decency or respect to try to call or email me back. They haven't even tried to pay for the bill from when I had to put her down, after they said they would cover "some".Truly disgraceful and horrific business management. I would never recommend anyone to bring their pets to verg. I hope they go out of business and their employees have nightmares at night for the wrongful deaths they've caused. They deserve it, just read the reviews. I'm not the first one. read more

I called Verg this past Tuesday evening as my frenchie seemingly was having some sort of allergic reaction. I was trying to process what was happening while also seeking help from the woman on the phone. You would think that calling a Vet office, the person on the other end would be able to answer very basic questions regarding the state of my pet. The receptionist repeatedly explained that she couldn't help me so by the 3rd "I don't know, i'm not a doctor" response, I asked to speak with a professional who could actually assist me. She placed me on hold and left me there until I finally decided to hang up (well after 10mins). This is not the kind of customer service I would expect as a potential customer calling in the middle of an emergency. My dog could have potentially died while the receptionist thought it was cute to place me on hold for an extended period of time (anyone who's worked in customer service before knows that this is a passive aggressive way to tell a customer f*** you). UNREAL considering the nature of the call. Luckily, my dog was able to recover without the help of the Verg staff. If this is the type of service that one receives from an inquiry, I'd be scared to know how patients are treated. read more

They helped me calm down over the phone as I called during my dog's first ever seizure and when I arrived they were warm and fast with getting us seen. Both the technician and the vet answered all of my questions and recommended next steps that I was comfortable with cost-wise. Would absolutely recommend to anyone looking for a safe and trustworthy place to bring a pet. read more

One of the worst experiences I've had with my cat. Would not recommend especially for any issues related to pets eyes. Dr went on vacation and no one told me right after I was waiting for results. I was not able to get medication or results for 3 weeks after repeat checking in. If the results were given in timely manner and medication given right after incident maybe it could have saved my pets eye. I never write bad reviews but thought sharing my experience might help someone that was considering taking their pet here. The male doctor I worked with was rude and didn't feel like they had my pet's best interest in mind. On top of that the prices were sky high compared to other vets and specialists I've visited. read more

We got referred here by our vet to see a neurologist and were amazed by how clean and organized they are. After we checked in, we were assisted by Olivia (she is GREAT!!!) - a vet tech. she was very patient in listening and taking all of our dog's history and seemed knowledgeable, she explained and gave us very detailed discharge instructions. I'm writing this mostly because of her. Dr. Rivera, the neurologist gave us a diagnosis and we are very grateful she gave us quite a cocktail for our dog but we are hoping that they will all help and they'll make our dog feel better. I appreciate that they got in contact with our vet to get some information about our dog. When we got there, they reviewed it with us and they were aware of our dog's issues, what medicine he was prescribed, etc. read more

I came here after my dog was peeing blood at around 7PM, and my vet was closed. The place was very clean, and my dog was constantly urinating blood on the floor and they didn't get mad they just kept cleaning. Before they even tell you whats wrong with your dog you shell out $110 for an examination that doesn't include any tests or anything. I personally came a little later and missed talking to the doctor, this resulted in my friend having to tell the doctor my dogs history and me not being able to be present. By the time I showed up they were already giving the bill breakdown to my friend. I asked to speak to the doctor again just to get an overview before making my decision into which tx options I wanted. The tech while very nice said she wasn't sure if he could come talk to me as "he has a lot of other emergencies" so wait.. I pay $110 to you plus meds and the doctor can't take five minutes?? Every pets important regardless of urgency, I didn't mind waiting to talk to him but I don't believe that was the right response. The tech eventually told the doctor to come talk to us and we didn't mind waiting. He was an awesome doctor, I think his name was Dr lamb and when I say awesome, he's so awesome. I wish he had his own practice. He offered insight, showed me my dogs vulva problem. He was really kind and gentle with her, which was great, and he's vegan! Who doesn't love a vegan vet? To divide the bill they have a low total and a high total. The low total is what they believe is urgent and the high total is recommended tx but not necessary. The low total with meds was about 160 the high total was in the 600+ range LOL. They have really nice warm dove hot chocolate coffee and tea in the waiting area which is nice and comforting when your stress level is high. The place is spotless and I think the prices are about right for emergency care. 110 for an examination is about double my regular vet examination so can't complain. Everything is about 20-60 dollars more than your used to paying. I guess it's the price of living your fury friend. read more

I would be doing you a disservice by not telling you about my experience with VERG and Doctor Cherrone. My dog Brando recently had surgery to remove a benign cyst on his chest as well as an anal gland. The surgery went well and we put a lot of trust in Doctor Cherrone - what went wrong is the way her and VERG treated us afterwards and the way they sent Brando home. 1) When Brando was discharged he was a mess. He had a sticky substance all over his skin which now more than a month later it's spread into an infection under his head and chest! His infection started to get worse and she barely looked at it in his post-op appointment saying "it will work itself out just keep bathing it". Great advice and care (not). 2) I've called VERG asking to speak with Doctor Cherrone about how the infection was getting worse on the surgical site and she refused to speak with me. VERG also told me to go see my regular vet - refusing to provide any care or responsibility. They are willing to take thousands of dollars, but after the surgery is done, well they are DONE with you. VERG doesn't actually care about the health of my dog. 3) Even before the surgery you could not speak to your surgeon. Besides your appointment where she hands you proposed estimates for thousands of dollars - expect to not have any questions answered outside of your initial appointment. I've learned from my mistake of bringing Brando to VERG. He's the most precious thing in my life and deserves much better care - by individuals who actually are driven by their love for animals. read more

VERG Brooklyn - This is my dog's skin infection almost a month after his surgery with Doctor Cherrone at VERG and it's spreading! - Emergency Pet Hospital Near Me - Brooklyn, New York

At first I was overjoyed finding a place to get my cat help. When they gave me the estimate I for a 2 night stay I said I could swing it (around $2600). Then doctor told me they need to do bloodwork and I'd have to pay more than that. I told her I already paid $1800 and if it was far past the high estimate of $2600 I would not be able to pay and may have no choice but to put my cat down. She said she would have them reach out about how much the bloodwork would cost. Didn't hear anything, but instead got an invoice for over 1k - 2k additional costs they want me to pay. They literally invoiced my Paypal. Since the doctor isn't in I spoke to the front desk and she said she couldn't understand why they did that or what happened. Disappointed, disgusted that a place I thought would help us took me for a ride. read more

I would give -1000000 stars if I could. ** DO NOT BRING YOUR PET HERE** Very long story short : I awoke one morning to my perfectly healthy 5 year old cat crying in pain, no vets in the area were able to take her so I was recommended that I take her here and honestly, I will be regretting that decision for the rest of my life. Rushed her to VERG. They took her upstairs (I was not allowed to be with her due to covid) they called and said my cat was bleeding in her stomach, they could not tell me why. They kept her in the ICU overnight, I received a call saying she improved drastically overnight and that she must have just bruised her liver and that any residual bleeding would absorb on its own. Brought her home and had a gut feeling she shouldn't be out of the hospital and so I drove her back again (mind you I live 45 min away.) They said it was a good thing I brought her back because the bleeding in her stomach had worsened. When I re-admitted her, they had the front desk staff come to ask me for MORE money as I was in hysterics... seriously WTF. I told them they were getting another penny from me until they figured out what was wrong with her. I will spare all of the awful details but in the end they couldn't stabilize my cat to do any real testing, they said she either bruised her liver or it was cancer (meanwhile they told me in the beginning it was not cancer.) They were "out of cat blood in the bank" so they resulted to giving her DOG blood instead of even asking me if I had any other cats at home - I was the one who suggested I drive her sister over who ended up being the perfect donor but it was too late due to the carelessness of these "doctors." Three days of no sleep, driving 45 min each way multiple times to this hell hole of an establishment just for my cat to die and them charging me $10,000. The doctors and front desk here are insanely insensitive, my vet back home who has cared for my cats since they were babies took a look at her file I had them fax over and said they royally f'd up. ALL THEY CARE ABOUT IS MONEY. PERIOD. AVOID THIS PLACE AT ALL COSTS. read more

Worst experience ever! My dog has neurological issues and the staff is withholding her medication. I paid $4K (in full) for services and have been trying to get her prescription refilled for over a week. No one seems to know what they're doing and the staff is incredibly rude and not helpful. This is endangerment and I wouldn't trust this place with your beloved animal's life, or even a stomach ache for that matter. I'm incredibly disappointed and will never take my puppy here again. Save yourself the trip, headache and money. The incompetence of the staff is like nothing I've ever experienced. read more

I spent a lot more time at VERG than I would have liked this summer. My 4-year-old cat, Little Hans, was diagnosed with hepatic lipidosis and had to spend 6 days at VERG, after which he was on a feeding tube at home for several weeks. While Little Hans was in the hospital, they called me twice a day every day to give me an update on his status. The night after he was admitted, his doctor spent at least 30 minutes on the phone with me, despite several disconnections and other strange phone issues I was having, patiently and thoroughly explaining my cat's condition to me, and pausing frequently to make sure I understood. I have never experience better bedside manner! While still at the hospital, the vet techs trained me on feeding Little Hans through his tube, but once I got him home, I ran into trouble almost right away. I called VERG three times the first night he was home, and each time the on-call vet patiently talked me through my issues and, in the end, talked me out of my panic state. It would be wonderful if I never had to bring a pet to VERG again, but if ever I have a pet emergency, I won't hesitate to do so and will trust that my pet is receiving the best possible care. P.S. Little Hans made a full recovery! read more

VERG Brooklyn - VERG tweeted this picture of my cat to me after he was admitted there and I cried tears of joy at my desk. Seriously. - Emergency Pet Hospital Near Me - Brooklyn, New York