On May 20th, 2024, we attended a "Celebration of Life" for my sister-in-law who sadly passed away on April 30th, 2024. The deceased has four daughters who were left behind during this difficult time. They took the time to book a celebration for their mom's passing called "Yvette's Celebration of Life". The four girls did a venue at the Crystal Ballroom at Veranda located at 7065 Westpointe Blvd #140, Orlando, Fl 32835. It was a private party where certain family members got the invitation. Once we arrived the building was a site to see. There was plenty of parking alongside the business. The entrance was breathtaking with beautiful chandeliers hanging above a high cathedral ceiling. The tables were white linen tables covered in the center with beautiful all color roses. We had a different type of celebration which was a party of life after death. Those were my sister-in-law wishes. She wanted us to remember her parting and laughing and spending time with the family. And so, we did. The food was excellent, her daughters catered food and the room was awakened with a DJ, and a violinist, this was something they pulled together with some friends that were very talented and wanted to pay their tribute to my sister-in-Law. The daughters, all 3 of them had something beautiful to say regarding their mom. The ballroom was very spacious and beautiful. Lots of space to get up and mingle, walk around, and dance on the floor. They also had an open bar for a few hours. Plenty of room to decorate as you wish. plenty of tables and seating. My sister-in-law would have approved if she was alive. The entrance was beautiful and decorated nicely. Thank you, Crystal Ball Room, for the experience. This ballroom you can book any type of event and you will not be disappointed. I want to thank the Waitress and Waiters that worked on May 20th, 2024, for there professionalism and for making sure it was a smooth process from beginning to the end. Highly recommend it. . MARIAE read more

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We had a wedding there. Staff rude! Glasses silverware were dirty. The bathrooms were filthy. We planned this wedding for over a year. This was not the beautiful memory we thought we were getting. So many beautiful venues I would look at something different. Our friends had their daughter's wedding there in December and had a similar experience. So why I decided to write a review read more

I had the worst experience as a potential bride, contacting associate by the name of Tabatha with the goal of mediating the receipt of a google link for the purposes of a virtual tour. My planner called advising that she was having a less than professional experience with the staff. When I called and requested to speak to a manager, Tabatha advise that was her position. She went on to state that my planner "decided she was not going to download the WhatsApp". The staff did offer additional options for us to complete the virtual tour. However, None of the options were applicable to our needs. I did advise Tabatha her verbiage was abrasive at best. she replied I was being disrespectful and yelling at her. We just had an amazing experience with Eli from a Casselberry branch two days prior and the bar was set incredibly high. I am very disappointed in the lack of professionalism at the Crystal ballroom, Metro West location, and do not see how there could be any opportunity for repair due to such a negative experience prior to completing a virtual tour. We have unfortunately had to escalate our complaints to the corporate office. read more

The worst !! Would not recommend!! To expensive! For what it is. Look around first before giving these thieves your money!! The hall looks and feels to stuffed. The reception is out side but so cramped in the entrance of the hall. Poor layout. To cramped. They have to much glass table crap on it. That can break easily. read more

Celebrate my best friend wedding. The room was nice. The lights was nice. Everything was great. Even the outside sitting area. In front of the building was a eye candy read more

Veranda Elegant Events - We enjoyed my best friend wedding at the crystal ball room - Venues & Event Spaces Near Me - Orlando, Florida

Beautiful space. Horrible customer service. Event staff were rude and disrespectful. I was absolutely shocked that the event staff were unwelcoming and made me feel like I was a burden to them at a family friendly event. If I were looking to host any event, I'm sure there are many other professional establishments that would kindly take my money with a smile. read more

Overall a great venue to have a wedding or major event. Tabitha the bartender was amazing! All the staff were extremely nice and welcoming. There were a few delays, but every wedding has them. It was my first time at the venue and I was thoroughly impressed. read more

One of the best decisions made in selecting The Crystal Ballroom at Veranda Park for our daughter's quinceañera. She was excited the moment we took our initial VIP tour all the way up to the day of the event. Willie helped us sooo much in answering any questions, followed up with us in a timely manner, and the entire staff of room attendants, bartenders, and decorators were all helpful in making this day a dream come true for our daughter's big day. Everyone who attended was very impressed by the attention to detail and care that went into the event. Would highly recommend this venue! read more

Veranda Elegant Events - Beautifully set before guests arrived - Venues & Event Spaces Near Me - Orlando, Florida

BUYER BEWARE!!! Please watch this video before signing any contracts with this event site. https://www.wftv.com/video/?id=4926224. What they are trying to do is get as many people as possible to sign contracts to keep their business afloat. When this pandemic continues your money is tied up and they will not give you a refund. They probably were a great company before pandemic,but post pandemic they are insensitive to what's going on worldwide and can care less. read more

Great place to throw parties!!!! Thanks to the whole staff and Willie for making are wedding night go perfect! Definitely highly recommend it read more

I was a guest at a wedding at this venue! Omg it was a nightmare. The staff was exhausted because they had a wedding two hours prior to the wedding I was a guest at. The staff was exhausted. They didn't finish decorating because of the lack of time. The floor was sticky and the glasses and silverware were dirty. So many of the guest were complaining not that the staff or management cared. The bride was in tears the groom was distraught. It was so sad to see how upset the family was. The owner Michelle didn't seem to care. This couple had family that flew in from all over the US. And international. The food was served late and it was cold. The family was asking where all the food that was brought in was everything was given in very small portions. The drinks were watered down which the family didn't understand because they had purchased the alcohol. I was heartbroken for the family but mostly for the bride. They ruined this wedding. I am getting married in an year I wouldn't think of having my wedding there even if they gave it to me for free. Don't let them ruin your special day. I asked who was the manager and found out it was family owned by Michelle and her mother. They are crooks and I can say that because I was at the event that was total chaos. Everyone there was heartbroken that they ruined this young couple's wedding. Don't let their venue ruin your wedding. read more

Had a wedding there. While they were taking our money a year prior to our date they were amazing. They were a nightmare to work with. We found out that what we had paid was only the starting price every time we had an appointment we had to come up with additional funds. They scheduled another wedding on our date. They had told us they don't do that, as it was a concern for us. They had an hour and a half to change and get ready for our wedding. The guest complained that the glasses and the silverware were dirty. Their staff was exhausted from the wedding prior. They were telling guests they were dead tired and it showed. They had worked 14 hours without a break .They didn't serve all the food we had . They treated the bride and groom so badly. The bride was in tears after we had spent over 50,000.00 on an wedding they had saved two years for this beautiful event. There are so many beautiful venues don't recommend the CrystalBallroom unless you want to get ripped off. I saw now during Covid they are continuing to rip people off. No refunds and additional money to change the date even though they were closed!!!! read more

When you are planning for a wedding, typically you worry about the catering, the flowers and decorations and the family members attending or not. My experience was the exact opposite with the Crystal Ballroom. Everything with outside vendors was fine and great but the venue blackmailed me and my wife for paying extra that was out of nowhere or they cancel our event. And I looked into it and found that other couples paid WAY LESS THAN WE DID. On top of it all the utensils were dirty half the food went missing because they gave it to the wedding before us which they decided to have it the same day as mine after we were promised that day to ourselves and they starved my guests for no reason at all. The owners are manipulative and horrible. I'm not in the least bit surprised they're ripping people off during covid. DON'T HAVE YOUR WEDDING HERE they're rip off artists and if it weren't for the lawyer fees I would've sued their butts. read more

the crystal ballroom at veranda has not worked with me since covid-19 has hit the usa making thing difficult to move forward with normal engagements. i am grateful for the venue to show me the cancelation #6 information. but this is not a pandemic or emergency or interruptions. this is about my health and safety. due to civid-19 putting me at risk. i am asking for my refund because i can not be around others due to my health conditions. i do have dr. letters.and note for my conditions and not being able to be around others in groups or gatherings that are putting me a risk. i am on un-paid disability insurance, to secure me job of work. do to my health conditions i am unable to work. i can not put myself at risk. i have health issues that makes me unable to participate in gathering. i am asking for my 1,250.00 since i will not be having a wedding anymore, due to my health conditions. the cdc recommend those with existing conditions , to stay safe and away from gahternings. so i can not move forward with my wedding. you are going against medical advice and against my health safthy. this is not cancelation due to emergency, or pandemic, catastrophes or interruptions of utilities. i have given michelle and willie the owner and manager. notice of my conditions and reason of refund in advance for refunding 1,250.00, but michelle and willie would not help me or work with me at all!. when it was april 2020, that crystal ballroom at veranda has existing me 500.00 extra to change the date. leaving me with not other option at the time for my event to be moved to september 24, 2021, but with my health conditions not being able to have my wedding. i am asking crystal ballroom at veranda to refund me the 1,250.00. due to my health conditions!. read more

My husband and I got married at this location in March 2019 and couldn't have asked for a more PERFECT venue! Sylvana was our Day of Coordinator and she was amazing! I had to do most of my planning out of state because we had just moved out of Florida and she made everything so stress-free, that is was great! Mama, the head of the decorating department, was also amazing. You can tell she has been decorating a lot of venues in her time and she takes it very serious, which was reassuring to see. I would recommend this place to anyone and everyone who is looking for any kind of event. The location was great, the staff was great, and the overall experience was one we will never forget! read more

Unfortunately, We did actually book with this vendor. We made the down payment in March 2016 along with 1 additional payment in April 2016. Well, in May 2016, we decidedly to add an extra hour to our contract (adding an hour to the end of our time block). Per our contract, that was permitted. When we spoke to Michelle, the owner, she said that she would not allow it since there was another wedding after us, 3 hours after ours ended. That was the first we heard of that. She never mentioned that prior to signing the contract. To us, that seems like a breech of contract. But, the disappointments and lies didn't end there. During that same month, May 2016, we noticed that the website for the venue did a price change. It was not a promotion. It was a legitimate price change for our time and day of the week. We approached Michelle about it. She told us that she doesn't control what is on the website and that the price listed under her location was wrong. Strange how the owner has no control over her own website. After that, several attempts were made to contact her through phone and email to rectify the situation (per the contract, it states that they would do whatever it takes to make us happy). But, Michelle wouldn't respond to us. Finally, my fiancé went into the venue to speak with her. She continued to say that she could not do anything for us in regards to the additional time at the end of our time block and that she has no control over her own website. We attempted to dispute the charges with our credit card company since Michelle was absolutely not willing to work with us. But, she lied to our creditor. So, now, we are out the deposit and the 1 additional payment. She ruined the day that was supposed to be the happiest day of our lives. Don't waste your time even considering this venue. This venue is not worth it. I wish someone would have told me that Michelle was dishonest and unprofessional. read more

The Crystal Ballroom at Veranda Park altogether exceeded our expectations for our wedding!!! :) Michelle, our coordinator, was beyond hospitable, respectful, and patient with us every step of the way, from planning with her months ago up to the day of the ceremony. As a bride, it's easy to feel pulled in so many directions but having her at my side (and having my back in more ways than I can count) really helped to put me at ease and be in the moment. I noticed the little things she went out of her way for, not only the big things everyone else saw. Her heart is big and it shines through her work. She is born for this role because she does it with class, respect, and elegance --and makes it look easy (but I KNOW behind the scenes it is not). Our 13 month-old was also my biggest concern & priority for the the day of...and Michelle was amazing with her too! There were moments she jumped in and held our sweet Gracie so we could be in the moment together! She's not only an amazing coordinator and a consummate professional -- but a beautiful person inside & out -- and we so appreciate her! Michelle's mom, Norma, was also amazing. Norma's creativity, patience, and willingness to bring our ceremony & reception picture in our minds to light was appreciated and she executed it very well! In our wedding planning, I wanted to honor my dad & nana in a special and sacred way...and I'm so touched that she helped to make that happen. To entrust such a special day to their staff was a leap of faith for us since we didn't know what to expect -- but in the end, it was so worth it! And I would do it again. :) I recommend them...wholeheartedly, without hesitation. read more