Save your money and keep it moving! Don't bother ordering these. Way overpriced for what you get.
My husband ordered the biggest bouquet for Valentine's Day 2024. When I received it, I noticed it was an old batch with no scent at all and the flowers looked dull and ripped on the sides. I said this cant be right. The packaging was off. When he called me from work to ask if I loved my arrangement, I said. Thank you for the gesture, but I think they ripped you off. I asked how much did you pay for this? He said $500, I said what? The flowers on the side were crumbled, it had no scent, the color is off and the round box has seen better days.
I immediately emailed with my complaint and photos as proof. They sent over a shipping label within hours. We were told we had to ship the old one back. So my husband took it to the post office and I received the new one exactly 8 days later. I didn't enjoy flowers for Valentine Week or the day of for that matter. It took the novelty out of the experience for me. I had also expressed that my husband ordered a specialized engraved love top for an additional $20. I didn't receive it for the first shipment, and they didn't rectify it for the second.
After I received the new shipment they smelled much nicer, the scent was strong and the flowers looked beautiful and bright. It was enough to deodorize my entire dressing room. It's almost like they sprayed TeaRose perfume on them because it smells exactly like it. I should know, I own the bottle. Please note, it is not their natural rose scent. So don't be fooled. Today, 5 months later, they are still holding but the scent is slightly gone. So I just lightly sprayed them.
The nerve of a staff member to ship out an old batch of expensive flowers and sell it as quality is unacceptable. They probably mailed me a display. I used to love passing by this store in Short hills, NJ and stay mesmerized by the scented flowers. Today I don't bother looking their way. What a huge disappointment! I don't recommend.
Oh and get this, as courtesy they gave me a $50 off coupon to use on another purchase at their store. I received it in the 2nd shipment and literally LMAO!
No way am I ever purchasing from you ever again. You're a joke! You need to do better at fixing the issue and getting your customer back. You get 1 star for quickly responding to emails but still need to learn how to process the full complaint. Rip off! read more