This woman is down to earth and approachable. Professional yet non judgmental. Had a very positive…read moreexperience with her myself as well did my daughter.

The office staff very unprofessional. First the boy was rude on the phone when I was trying to…read moresetup an appointment. Then he sets me up with the wrong day so I had to call back and fix it. The day of the appointment the website says 795 for the building number so I called to check. I asked which one and she says 800. it's just the next building over all I say is oh it's wrong on the website. All she says "yeah we know" I'm so glad you know but don't you think you should tell your clients that it's wrong on the website and be polite about it. Now date of appointment no greeting from either one of two up front one is a red head and the is a boy that I'm assuming is the one I spoke with one the phone. They give a clip board with papers to sign and ask for insurance card. No problem I didn't have my insurance card (my bad) they said I could email it so I did 3 times because they didn't receive it. I showed up 15 mins early like I was told too. for a 1 pm appointment I didn't get in until 1:20 pm. Now on the way to check out they are switching computer systems or something. So it took a lot longer because the red head had to log out so the boy could log in. I asked if they could just call me with my next appointment and the boy says I'm logged in now well you should have been ready in the first place. There was a man who stuck up for me in the office and said she needs to leave you can call her with her appointment. Haven't received that phone call yet!! Anyways these two need to take a class on proper communication skills and show compassion for the clients. I am giving four stars because Dr Laura was great. If it wasn't for her compassion I would have left. I'm also only writing this because they have a card stand at the window that says give us a review on yelp.

I was seeing Dr. P for a few years at New England Counseling. I enjoyed my time over the years…read moreseeing Dr. P until Covid hit and I lost my job. Dr. P said he would no longer see me b/c I owed $139 dollars. In fact, he is taking me to small claims court. I don't mind paying $139 dollars now that I have a job and Covid is just about past us. I am disappointed of this behavior as mental health doctors should never terminate a patient b/c inability to pay in the time they want. My life if worth a lot more than $139 dollars and I am happy to say I found a doctor who feels the same. Dr. P should put patients and care first. Not $139. I would not recommend New England Counseling for this reason.

Alyssa Todd was my therapist for about 5 months before she completely cut me off after I missed an…read moreappointment, even though I apologized many times for that, without warning or giving me any reason. I made an attempt to reschedule with no response for 3 weeks. Then I apologized again and made two other attempts to communicate because I had time sensitive paperwork that needed to be filled out for my university about 3 weeks ago, which she also ignored. This type of behavior is unprofessional, unacceptable, and rather shocking for anyone working in the mental health field, let alone a career as personal as a therapist.

I called this mental health center because they are very close to home and seem to have extended…read moreoffice hours. Despite a nice business website this counseling business is not responsive. There is no live person to talk to, you have to leave a voice mail and they call you back (it says so on their website.) The initial call back did not come until almost a week later. I called the "person who checks the voice mail box once in a while" back and told her I wanted to set up an appointment. She said she would let the clinicians know and that one would call me back individually. A week or so later no clinicians called me so I called the voice mail checker back and asked what was going on. She said some of the clinicians might not be taking new patients but would reach out to the ones that were and that one male clinician should be calling me soon. Almost 4 weeks later no one has called me for an appointment and the voice mail checker doesn't seem to be in tune with what is happening with the clinical staff. This is a dead end. The website says "Appointments can generally be scheduled within a week." You can hardly get the voice-mail checker to call you within a week. What a joke. http://www.norfolkcounselingservices.com/