My vist was 4/25/26. I was seen by PA Marshall. I explained my history of sinus diease, surgery,…read moreallergy injections. My 2 week history of severe sinus symptoms consistent with sinus infection. She dismissed every thing I related to her and prescribed honey. When I asked if there was a physician avaible, I was abruptly told to leave. I had to ask for my discharge page work or was not going to receive it. After leaving , I called my physician . I informed her of my history of symptoms and she diagnosed sinus infection and prescripted antibiotics . Another misdiagnosis for this Clinic. I should have read reviews prior to making the mistake of going there. I am going to contact my health insurance company and let them know how unprofessional this Clinic is run. I would rate them less than no star, but that wasn't an option. If you are ill and don't believe you are properly treated, it is appropriate to ask for another opinion. Just don't go here. Cheryl P

They advertise x-rays daily 9-5 but apparently not on Sunday. Very disappointing! Came here because…read moreit was the closest urgent care to offer x-rays and we needed an x-ray to see if it was pneumonia but apparently it only applies Monday through Friday, very disappointed because it states on their website x-rays 9 to 5. Do better

I saw online that this clinic got great reviews. I went…read morethere and was efficiently served. I was given a choice whether to register on paper or digitally (I chose paper). The receptionist was very nice and helped recommend a pharmacy. The staff who saw me were kind. I definitely will return again if I need urgent care.

It would have been nice to receive the services I came for. I first tried to get a DOT drug…read morescreening for work. Apparently after 5p they stop on Friday so I was told at 5:03p come back Saturday 8-2p only to find out that nobody was there to do the test. It'd be nice to know in advance so the proper information can be communicated to find another location. I'd advise anyone call ahead to save your time. especially if you are out of the area.

Came here to be evaluated while sick. I scheduled an appointment online and was seen pretty soon…read moreafter my arrival. The medical tech who did my vitals and performed the tests was very personable and kind. They were able to do tests for flu/covid/strep. The Dr. then came in to give results, etc. and she was pretty cut and dry. I would go here again if needed especially for the convenience. Making an online appointment is key!

If you want a professional correct Diagnoises doctor visit - DO NOT GO to this Urgent Care on…read moreLittle Creek Road.. The Urgent Care on Granby Street (Wards Corner) is a good place to go.. This Nurse Practioner NP, he is not a DR at Little Creek Road is terrible. I am an 80, with a lung condition. It was a Sunday and I woke up with lung issue starting .If a med condition starting does not get treated for me quick its bad. If I dont get on an antibiotic quickly its gets severe. He Refused to give any antibiotic and it turned into pneumonia by Tues AM. He then save a Cough Suppressant and prednizone. He Suppressed a Cough and I am a COPD patient. He is terrible and does not listen or seems arrogant i It's just in and out . He never even put a stethoscope on my Chest. If its an emegency go to Granby Street location if. C Marusich

If you are trying to be seen by a physician and an ER visit is not necessary then perhaps this…read moreVelocity Urgent Care may be your best option. Not sure if walk ins are available but I do like the ability to schedule an appt online to avoid waiting to see a Dr like in the ER. Less time exposing yourself to germs.. My experience with the Dr's and staff at this Urgent Care has been pleasant! The staff is professional and helpful

Haven't been feeling well and I wasn't able to get in with my PCP. Fortunately for me I was able to…read morebook a same day appointment online with Velocity. The wait was not long, the staff are very friendly and I was in and out unless than one hour. Will definitely be returning to this location.

This is third time in about 18 months that I've had almost this excat same experience. I scheduled…read morean appointment, arrive early for paperwork as requested. An hour and 10 minutes later, I'm finally called back only to be treated like I'm disturbing the nurse who takes my vitals, shown to an examination room and told there are two ahead of me. I've now been sitting in this room for 45 minutes. Almost 2 full hours after my scheduled appointments. When I did see the provider, she was extremely nice and very good I will travel the extra distance to Patient First from now on. This place is trash. I wouldn't recommend this Velocity to my worst

One in at 1:30 asked to be seen was told to come back at 2:30. Come back at 2:30 wait another hour…read moreand they're not even ready to see me yet. This place is the biggest joke when. Don't make an appointment for somebody and they can't keep the appointment and then when you walk in and now that you're upset oh there's an emergency all of a sudden if there was an emergency 911 would've been called there would've been an ambulance there to take him to an emergency room don't lie. Keep your appointments on the time that you schedule bullshit customer service.

Had a kidney transplant on February 8 2026 Transplant team…read moretook great care of me and they always checked up on me and came when needed help with anything!

For 7pm on a Saturday night, it wasn't as busy as you would think. I was able to "walk" right up…read morethe the desk to check in. The lovely woman checked me in and handed me over to two other lovely ladies who were very kind. They got my weight and asked some basic questions. One of them actually had the same pair eyewear Larkin frames as me (we chatted about our magnet frame collection) before telling me to pick a seat and wait to be called. They had me seen very quickly, maybe it was 5 minutes before I was brought to the back. My ride didn't even make it in the door yet. They placed me in what felt like a cubical. Only wide enough for one person. Matt (in-take nurse) was very kind. He put in my IV. Unfortunately, I wasn't able to communicate that the vein he went for was a rolling vein and the hardest one to stick. He did an amazing job getting the IV needle in with all the uncontrollable tremors I was experiencing. If my arm hadn't bruised, I would have been absolutely shocked. I was moved into a make shift "private room", which I'm very grateful for. Dr. Michael J. Bono, MD was my doctor and, would you know it, it was his last shift EVER (42 years) before retiring. It was GOD who blessed me as his last patient. Turned out he and my Like-a-Dad (EMT) actually worked together 20+ years prior. Dr.Bono made sure to get the answers I needed and the treatment I so desperately needed. He gave me a few referrals and recommendations on great physicians. There was a gorgeous lady nurse who kept checking in on me but I was so out of it that I did catch her name. I wish I got it because she was so sweet and funny. She kept my spirits up. She felt like a guardian angel. Before leaving (mind you I'm completed drugged up on meds they gave me) Chris (nurse) made sure to get a very important message through my drugged up head. I remember seeing just his face with a flat cap on, playfully yelling at me about the do's and don'ts on the prescription they had given me. This was the best experience I ever had with a hospital. I was scared to death and you all worked together to keep me calm and playful. Thank you all from the bottom of my heart. If I ever end up back there again, I pray to have the same experience.

One of the better experiences I've had at this location. From check in to check out everyone was…read morefriendly and clear with what they were doing and why. Caring staff members at this visit who seemed to be interested in helping. Wait times a bit long but I babe waited longer!

Have gone here multiple times. I've always felt the care providers' concerns. Have yet to leave…read moredissatisfied and don't think I ever will.

All staff were cordial and very professional. I did the check in on line, so when I arrived for my…read moreappointment, I only had to wait a few minutes before being called back to the treatment area. My medical issue was diagnosed accurately and promptly and the recommended treatment thoroughly explained in an unhurried manner. In all, I was in and out within an hour. I would not hesitate to be seen at this facility in the future and would highly recommend it to my friends and family.

I called to make an appointment for a consultation for my sick daughter, we dont have insurance so…read moreI needed to know how much to expect to pay at oue visit. They were unable to give me any prices, they dont have any fee schedule. I asked for an approximate of a regular doctor's consultation. All they said, basically, was bring $60 and we bill you the rest! This should not be even be legal! So, basically they assume I will have whatever money they feel like charging me afterwards and of course if I do not they will send me to collections (typical). So it could be hundreds or thousands of dollars and I will not know until they bill me? I work at a dental office and when patients call we tell them the price for a consultation, the x rays, teeth cleaning, Etc. In that way the patient can freely decide if they can afford and want to go to our office or they prefer to go to a more affordable one for them . The Sentara system sounds very abusive to me. How can they take advantage of a sick patient? So unethical!!!

Don't go to these people. I saw a provider OVER A YEAR AGO. Paid the $134 at the time of the visit…read more I didn't have insurance and told them that. So they said $134 and I paid it. Today, OVER A YEAR LATER, I get a bill showing I paid the $134 and they're now charging me an additional 136 for a level 4 visit. I work in healthcare so that would imply I either had a complicated visit or a full physical exam. I had neither for just an ear infection. THIS IS FRAUD. SO SOMEWHERE ELSE

I went to this urgent care with heart pain. The doctor ordered an x-ray and took blood work. She…read moretold me my heart looks good and she would call with the results of the blood work. A call I have yet to receive. My issues weren't resolved and the visit was a waste of time. I thought the staff was nice (aside from the doctor who seemed presumptuous, argumentative and combative). "The good news is your heart looks great." She said as I winced in pain. It seemed she was trying to prove her medical knowledge when I was there to get help for a serious issue. I don't recommend this place. I'm just too afraid of what may happen to you if you are left in the care of the wrong practitioner.

It's hit or miss. We have now been sitting here for 2 hours watching the nursing staff just walk…read morearound. My daughter chart was pushed back behind people that came in after us. I get this is the time is year for illness and I'm very understanding of that it was the lack of accountability and empathy for my such daughter. The quality of care has gone down a lot compared to what it once was.

Don't go here! Very poorly run!! A Sham practice. Extreme pain & they just didn't care. Tried to…read moreget some type of pain relief and was told they don't prescribe pain medication. The man that does blood work doesn't know what he's doing. Terrible!!