If you are trying to be seen by a physician and an ER visit is not necessary then perhaps this Velocity Urgent Care may be your best option. Not sure if walk ins are available but I do like the ability to schedule an appt online to avoid waiting to see a Dr like in the ER. Less time exposing yourself to germs.. My experience with the Dr's and staff at this Urgent Care has been pleasant! The staff is professional and helpful read more

Haven't been feeling well and I wasn't able to get in with my PCP. Fortunately for me I was able to book a same day appointment online with Velocity. The wait was not long, the staff are very friendly and I was in and out unless than one hour. Will definitely be returning to this location. read more

Sorry, I don't do reviews but this was one of my worst experience. Long story short!! We did an online reservation supposed to be there at 10:20. Walked in 10min prior appointment. Their textmessage says I have 1 more patient infront of me. But then I see at least 10 people getting called in. At around 11am the woman at the desk told me that I have to wait since I have checked in 12min ago. And that they don't go by the text messages, but here I see all the patients walking in that came after me.... she really was unacceptable rude to me. I got my co-pay back and will never visit Velocity Care Again. That is the second time that the fooled me. We waited over an hour there and couldn't risk to get sick in the busy waiting room. Just don't go there... read more

Benefit of the doubt bc of COVID climate. Booked a day of check-in (unofficially appointment) online, 4 hours ahead of time. Never received 15min prior alert even 7 hours later. User text service to request update twice but no response; used again to exit line and it responded worth away. Followed same procedure next morning, same as Isias Storm; this time, I proactively visited the site immediately after securing 9a check-in time. Mask required. Filled out paper work, gave them my id/insurance card. Asked to wait in car. Received a text, went inside, they waived me off stating I'll be called. Received call at 940a (from Poquoson phone number). Once called back, visit took less than 15 minutes total, including vital check, nasal swabs (be prepared), and PA follow up to check breath sounds. My visit was free. Pro tip: Confirm with your insurance company about cost before visiting! read more

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They used to be little creek medical associates. I like the doctors, physician assistants and nurses there. Their billing is messed up. They consistently charge the specialist co-pay. They did that to me twice when they were little creek medical associates, as well. I just spoke to my insurance company again. I have to wait for the explanation of benefits from my insurance company, then wait a couple of weeks for Velocity to refund the extra $15 they charged me. They charged me $40 for a specialist visit, though I seen by a physician's assistant supervised by a family medicine doctor. Not a specialist. That's a $25 co-pay. If I don't get my refund in a few weeks then I have to call them and try to get them to issue me a refund and if they refuse then my insurance company will get involved. I like the care they provide but going through this again is leaving a bad taste in my mouth. I'm going to find a different facility. read more

The Physicians and Nurses here are hard working and move with urgency. They provide professional and accurate diagnosis of patients in a timely manner (especially with the amount of traffic coming through the lobby). They have great hospitality and treat you like a human being instead of a paycheck...I've been highly pleased with my experience and everyone working deserves a hard earned praise. These women are rockstars. read more

Velocity Urgent Care - Almost done with dot exam - Urgent Care Near Me - Norfolk, Virginia

don't come here. I came on a Sunday around 2 and the receptionist said they are no longer taking walk ins. walk ins at an urgent care??? just go to patient first instead of here read more

I made an appointment the day prior. I received a call 30 minutes prior, they told me I could arrive early if I wanted. I checked in via my phone and was seen almost immediately. The Dr. was polite, professional, and fast. I was given a printed review of my visit there, medicine to help me, as well as a Dr.'s note to excuse time missed at work. I would suggest this Urgent Care. read more

Got to this location an hour before closing, and were turned away. We were told if we had made an appointment, we could be seen. Guess what? You can't check in online or make an appointment for days. Since when is urgent care not urgent? FYI - called the Ward's Corner location and was told come on in - they will see us. read more

Knocked it out the park at this visit. Appointments ARE A MUST. make your appt online, register online, reply to their emails and texts and your Appointment will go just fine. We are in another wave of this pandemic. Vaccines ARE WORKING, research has been done for many years now. I am vaccinated and still needed to get a rapid covid test so I can see family. I was greeted by a nice lady, when I arrived 15 min early for my 6:15 appt. She quickly checked me in and I had a seat in their very clean lobby. I luv to see nature inside. As I am a avid plant mom. A medical feed was running in the lobby, plants sat on various tables. 6:15 came and went, the receptionist walked in to the back and returned to advise us that the nurses were just finishing up a patient and we old see myself and a young man waiting. 5 minutes later we both were called back and put into nice rooms. A nurse quickly explained that she would be in to swab me and to run my rapid test. Karma was with me as she gently but effectively deeply swabbed each nostril. I sat in the pt room and just chilled out and recoverd from the day as I waited results. I'm not sure I she a nurse or Med tech , Tisch was her name. Returned to take my vitals, ask a few questions and said she would be back with results. Over all the visit was just great. I'm happy and healthy and going to see my family safely. I absolutely would recommend Velocity urgent care ....WITH AN APPOINTMENT. Others were in the lobby so I was not comfortable taking pictures outside so here are a few from the patient treatment room. read more

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It seems like the "doctors" at this place all got their degrees at some fake med school online cause they have no idea what they're doing. The staff is extremely rude and condescending. They basically want you to leave asap and to waste your money. You go there just for them NOT to fix the problem and "prescribe" you an over the counter medicine you've already been taking. read more

I cannot believe they still have that same rude lady at the front desk. This is so sad because there have been so many negative reviews concerning her specifically. The staff in the back are ok but you have to deal with her rudeness. I don't have a choice in urgent care or I definitely would not go there. read more

I'm a veteran and was referred here and they will not see me unless I pay even when I present the Mission Care Act

Quality people. They were all very nice and caring. I felt like I was very taken care of. Even the receptionist was very helpful and kind.

Since when can't you walk into urgent care? Made an appointment and sat well after my appointment time. Velocity's website says school physicals are $25 but they charged me $40 even after acknowledging their website says $25. Predatory and gross. read more

Velocity Urgent Care - Velocity's website offering $25 physicals - Urgent Care Near Me - Norfolk, Virginia

Wait time for your billing department was 47 minutes. Eventually hung up. Called corporate office and was told to send an e mail and they would "reach out" to me. No response. read more

If I could put 0 stars I would. This place is dirty as fuck. Was told to go to the exam room and the paper on the bench hadn't been replaced, there was some breathing apparatus that had been used was just laying there, the nurse had some nasty shit all over her smock like she hadn't changed in a month. read more

Velocity Urgent Care - Overfilled biohazard - Urgent Care Near Me - Norfolk, Virginia

This location was awful. i went into there expecting great care and instead was met by the RUDEST staff and heard them talking trash about me outside my exam room. unprofessional, you guys made me feel worthless and unwelcomed. ended up going to another practice because no one wanted to diagnose or help me except the DR and even then, i only got to see him for 2 minutes? maybe 3. disgusting facility, i recommend for anyone to not go here, go to virginia beach!!! sickening how different the quality of care was!! read more

so I call and ask if they're able to fill my prescription, she takes my info and says she'll call me back, following that I ended up getting a call back saying they're able to fill it and ask for me to be there by 4:53, halfway to me getting there she calls back, asks for the prescription name and then told me that they weren't able to fill it. What a waste of time. read more

I just went to this Urgent Care last week, walked in and was seen, Now a week later, I'm told I need to make an appointment. I advised I just was here last week & they saw me without an appointment. She says they only take people immediately if they're bleeding or something like that. Make that make sense. In that case they should be listed as Emergency Care. Appointments were for those getting covid tested was what I was told a week ago. Seems like Urgent Care changes the rules when they get busy or when they want to. Meanwhile people don't know the new rules & waste their time. I may as well go to the ER & wait & hopefully get seen earlier than Urgent Care Will. These so-called Urgent Cares are definitely not trying to care for people in need of medical care.They are following the example of a fast food restaurant. Long lines and bad service. Then the front desk person gives me an appointment an hour later. I may as well drive to an ER or just suffer.Urgent Care won't CARE. read more

There is nothing urgent about this health care clinic , amazing poor customer service and customer care . Wasted 3 days of my life trying to get simple antibiotics. I went to this location because it is convenient but will drive 30 miles before I ever walk in this place again . I will be returning to Patients First where you can actually walk in and receive needed care . If it is urgent care or even mildly urgent care needed bypass this establishment! BC read more

this place has kept me running good for a couple years now every since they change the name to velocity, it has been a way better experience again thank you to the staff for help when I am sick or hurt .. read more

The wait the day after Christmas wasn't too bad. The receptionist was a tad abrupt and needs to remember that the procedures with which she is so familiar are not familiar to all patients. She should welcome and guide not order and demand. People coming in are sick. They are congested, medicated, anxious and perhaps not thinking clearly. They don't need their problems exacerbated by an impatient person at a place where they have gone to for help and where they are paying for a service. Eye contact and a smile would instill greater trust and confidence that patients are seen and treated as people and not just an income source. read more

Needed a rapid test for a colonoscopy. This location was on my way to a friends house so thought I'd use this one instead of the Town Center location I'd been to before (needed rapid test for trip to Massachusetts two weeks ago). VBeach location was fast and clean. This Little Creek branch? Nice staff but waited 30 minutes, saw two cockroaches and she only swabbed one nostril. Couldn't wait to leave. read more

Recommend going anywhere else. I made an appointment the day beforehand over the phone for a quantiferon gold TB test. The next day I showed up at 8 and they didn't open the doors until 8:14 and then when they finally called me up at 8:30 I was told they didn't have the test read more

Very friendly and helpful front desk staff. Excellent nursing staff and physician in back. Very quick. Had to have sons Navy Cadets physical done and we were in and out no long wait. Very clean and updated from when it was previously sentara owned. read more

Velocity Urgent Care - Urgent Care Near Me - Norfolk, Virginia

This place is awesome, fast service and employees are polite and comforting. You can do the check in online so you don't have to wait much when you get there. read more

Checked in online for an appointment for my 6 month old at 5:09. Wasn't taken back until after 6, where I waited another hour to be seen by the doctor. Definitely won't be coming back to this location, that's for sure! read more

Never have I had a medical provider storm out of the room with an attitude after letting them know that they were being too rough and aggressive. He didn't even bother coming back into the room to follow up after his temper tantrum. I will return to this facility again. read more

This is for Velocity Urgent on Granby Street next to the Internal Medicine practice. There is no HIPPA involved at this location. You are invited to speak loudly through the plexiglass in the main lobby where all the other patients wait. There, you can state your full name, Date of Birth and any other vital information, if you're lucky, you can repeat it for the person working reception. Here's the offensive kicker, a patient heard my info and freely called me by my last name repeatedly until I responded to this stranger. He began a conversation based on what he heard! Of course, he overheard it while I was exposing my business in the lobby. Velocity on Granby, this was a disrespectful and alarming LAST visit. Corporate take note so other's privacy will not be violated. Awful experience. read more

Velocity urgent care is outstanding. I want to give my grateful thanks to Joann Martin who always goes above and beyond to help all patients. Joann truly cares, is patient and kind. Please Velocity leadership I hope you will recognize Joann for her exceptional kind professional care. I am retired Navy 34 years and have civilian job, so for years traveling working many places, seen a lot- when you have a dedicated staff member who is outstanding, it is very important to let them know. Dr Russo my grateful thanks to you, I have been coming for years, when I cannot get into to see my Sentara Primary Doctor , I come to East Little Creek Velocity. The East Little Creek Velocity is the best Velocity. Please I hope you will give Joann and Dr Russo a paid vacation, promotion, and recognition, staff members like them , are a blessing to the Velocity and the patients. read more

I am so extremely disappointed in this place, I came in for left leg pain and left knee pain from falling at work they did X-rays of both my left ankle and left knee, when I got home and read my discharge papers every thing said right instead of left this is for my job and since all the information on my paperwork I can possibly lose my job because someone in that office can't do their job and the doctor was just rude acted like she just didn't care read more

These guys are bad news. They promised a maximum of a 3 day turn time on Covid testing which will end up being 6 to 7 days. BTW they don't pick up the phone when you call for results. All they want is your ID and insurance card for billing. read more

My husband and I have been here on separate occasions and I cannot stress enough how amazing the staff is. Everyone is so nice and accommodating! It was super quick from check in to check out. But I never felt rushed. Truly amazing service and care. I'm so glad we have a great urgent care on this side of town. read more

It took over an hour to get my test despite having an appointment and I was not impressed by the cleanliness. It being a COVID testing center I'd expect to not have to open the door to the examination rooms that every other person there had to open, and then in the examination room the nurse didn't even have me on the chair with the paper cover but on a regular chair that I'm sure every other COVID patient was using as well. read more

Everyone was nice including the staff and doctor. Everything was organized and great except for one thing. There were a few bugs including a large cockroach in the patient room I was in. The doctor simply stepped on it and said" I didn't know there were bugs in here," he acted like it was normal. I went simply for a sports physical for my schools volleyball team. It was cheap and affordable only costing $25. My only issue was the bugs! But everyone was nice and I was in and out in 30min!! read more

Went here for a bacterial infection on my foot. I was seen by a doctor who did not state his name , did not give any instruction on when or what my medication was he was prescribing me , and was unprofessional. He was so quick he was only in the room with me for a total of under 2 minutes. As somebody who paid a large co pay even with insurance and went to this office and waited an hour to be seen with an appointment, I find this unacceptable. The doctor was in such a hurry he acted like my problem was not important and asked me no questions nor did he ask if I had any questions for him. Bad experience will not be back read more

Wait time for billing is a joke no matter what time of day you call. Their must be one agent working. Waited over 40 mins for them to answer. I ended up driving from Chesapeake to Norfolk to velocity and still was on hold. still didn't get my issue resolved. Tried calling back multiple times wait time is just too long. will never ever step foot in another one. read more

Scheduled a rapid covid-19 test for 7:11 p.m. this afternoon. Pre-registered online, uploaded photos of my cards, etc., before going to the location. Had the swab done at 7:45 p.m. and was told to wait in my car and they would call me with the results. They closed at 8:00 p.m. and LEFT. I was still in the car in the parking lot. NEVER received a call. I went to the back of the building and knocked on the door and rang the doorbell - no answer. Finally started to leave at 8:45 p.m. and saw the custodian inside - asked him through the window if anyone was still there and he said everyone gone. They FORGOT ABOUT ME! read more

I needed to get blood work done & was told to go to a Sentara location or urgent care. I make an appointment and I bring my sheet in & she checks to make sure they do that. They don't, but isn't helpful in telling me where I can go. Only that I need to go to a lab. I said I was told to go to a Sentara location. She said we aren't Sentara, we are Velocity. I left & is on the sheets of paper on the door as I'm leaving? SENTARA!!!! She obviously doesn't know that when you type in Sentara Urgent Care that Velocity comes up or what the signs say on the door. They work for Sentara!!! She doesn't know who she works for. read more