I'm a merchant who's been in business for 4 years I applied to receive EBT through a governmental website. I was circumvented by "vms" by a guy named Michael Sheehee. Right there is the problem. He guaranteed me repeatedly that I would be able to receive the EBT program. I had no interest in disturbing or disrupting my business my bank account etc I told him in contingent of me getting it. I'll move forward. If not, I have no reason to be with your company. Everything is just fine. He knew out of the gate I would not qualify being a "hot dog cart" saw my instagram viewed pics asked about my celebrity friends, etc. They know I was conned yet still They will not let me out of my contract. I closed my account will not pay them a dime. I'm going to have them investigated for bank fraud. They are predators and the owners are accomplices I emailed her several times she doesn't even have the respect or professionalism to respond . Theyre in India making phone calls scamming old people....they are the bottom of the barrel If anybody's out there that wants to create a "class action" from their predatory behavior let me know I'm pushing forward they will be investigated. FBI I'm gonna do my best to shut this company down. Below is the predators information. Michael Sheehee- salesman Jay key - account manager accomplice The slimy owners DemaBarakat and her husband DanoushKhairkhah demab@getvms.com demaevo@yahoo.com danoushk@getvms.com danoush.khairkhah@getvms.com. Dema the con artists picture is enclosed look out for her she may steal your wallet read more

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NEGATIVE STARS!!!! Feb 22, 2025 we had an event where we processed payments($11,2500) through a POS system provided by VMS. Two weeks later, over 10 hours of being placed on hold, and literally DOZENS of phone calls, they not only failed to resolve this matter, but as a staff led by manager NANCY CALDERON, refuse to accept my calls, repeatedly lied and said she's in meetings or unavailable and will call right back (this I know because I will have someone else immediately call after me and they then say she's available). They shift blame on parent company FISERV, but claim there is absolutely no way to contact them except through an internal email. After claiming I was lying about the terminals usage, I received a lame apology after immediately providing documented proof! I have not only racked up hundreds of dollars in late fees, threats from my landlords, and even a recent lawsuit filed against me from the inability to pay one of my own vendors, I've had to see my staff, that have stood by me and supported our business after the recent deaths of both my parents, grandmother, and nephew just last year, suffer from my inability to pay them. One of them was forced to quit by her husband. This has been the most HORRIBLE experience in my 15 years in business that I'm still trying to figure out how to solve. I call first thing in the morning for the las week, anticipating more lies and the refusal to help. This is purely criminal how one company can destroy everything I have built and endured. Someone PLEASE HELP! read more

if I could give the negative star I would give it right away. Customer service is rude and terrible. His name is Jay Key. VMS will not let you cancel your service without paying $495.00- $1500.00 fee. They would not tell you anything about it when you first sign up for application. You only find out when you try to cancel their service. So before you want to use their service, you should know you would have to pay $450-1500 service fee anyway. Rude customer service when they know I want to leave them. Stay far away and I will report on all platforms to let people stay far away from this shady business read more

This is a rubbish company. Our contract has expired and the account has been closed, but they are still charging me for my equipment every month. When I contact the customer service, it always goes to a robot to answer. There is no way to cancel. if I could give the negative star I would give it right away. Customer service is rude and terrible. read more

Velocity Pay Support: +919547-856-557 About refund/ payment related.contact us. mail- velocity@help.com, instant solution@ 24x7 hours...super... read more

Worse Company you could do business with. Terrible customer service. Terrible people.

Amazing company they follow through with what they say. Glad to have great support team when we need it

VMS is awesome! Their customer service team is very responsive, friendly, and easy to get ahold of.

STAY AWAY!!!!!! If I could give a negative amount of stars I would. This company is awful, they lie to you and get you in a contract promising cheaper rates then come the first month and they don't even show you the fees they just take the money. I should have just stayed with the previous company that we were dealing with and never changed anything because now I can never get them on the phone to deal with this. read more

Dont do business with them, its scam type, Manager OMG its Arrogant, they created agreement with out knowing client business. Don't fall sweet words of sales person. read more

Unfortunately, they don't even deserve a 1 Star rating. Their sales practices and tactics are horrible. They will tell you any lie they can to get you to sign their electronic application. you will soon discover you not only have a horrible processing account with them but now you will likely have a lease payment to some 3rd party lease company. Beware!!!! This company is terrible!!! read more

very disappointed in the level of service and lack of customer service. ( jerry) my account was not verified yet still charging me every month. would not let me return and wants 500 cancel fee. very rude and disrespectful. read more

At first glance you would think VMS was a top rate company based upon their pricing and fees. That is the furthest from the truth. They will hold you by vague and ambiguous policies, even when they are clearly in the wrong, based upon legal contractual GUIDELINES. They will force you to pay fees [that are not disclosed in the opening contract] if you do not agree to third party interests that NOT AGREED TO or disclosed at the entry of the agreements. There are many OTHER top rated companies to do business with: VMS is not one of them. They even got their claws into our privately owned CC processing equipment that was purchased prior to signing up with them - and it remains locked up to this day and un-useable for any other purpose. They gave excuse after excuse why they could not "release" OUR equipment: One of which was that it needed to be connected to a land-line for deprogramming.... which NEVER had to happen to GET it programmed. With a Chicago base and a Chicago character VMS is as shady as the Chacago way. Instead of "working" with a company that never offered to send a replacement for their error or offer compensation for their shortcomings, in the end it was cheaper for us to pay the "break-up fee" and eat the value of OUR CC machines than to stay hooked to their hip. "Run, run away from this one." read more

Velocity Merchant Services - VMS - Business Financing Near Me - Downers Grove, Illinois

I'm a small Massage Spa owner and have been in business for over 3 years now, and working with Brian Castaneda who work at VMS for about the last 2 year. Brian attention to customer service, with his rates, and Help me to setup a nice website will extremely Amazing. Brian always respond same days with any issue make them hands down the best merchant services I have tried. (I have used their online gateway, website, in-store credit card terminal and mobile terminal) I must admit, I recently jumped ship to a competitor who was offering no fees on your first $50K of transactions. I was swayed by the sparkle of a new kid on the block! Well, I have not yet hit $50K with them, but I am already crawling back to Brian. I feel like I stepped backwards for my business by temporarily leaving Brian. I have been frustrated with figuring out when my money would be deposited - with multiple transactions every day, some AmEx and some not, then add in your cut off times - I could never quite tell what to expect in my bank account the next day. Which, I should also add how AMAZING Brian is. You can see clearly what transactions have been run and where they are in the funding process, so you always know what to expect. Whenever I have had a question, Brian has been immediately responsive in helping me Always. Appreciate Brian for being so awesome at what you do. I can't run my business without Brian. I won't do business with VMS without Brian. Appreciate again! read more

Great customer service and unbeatable deals! My sales rep always takes care of me and my business and is there to assist in anything that I need. Thank you VMS! read more

Sophia Haynes, Did an amazing job on my business website. if i could give her a higher rating than 5 stars I would. she was fast efficient . she made changes to my website on the spot. she was very pleasant and knowledgeable to speak with . Thank you so much. Buzzing Bubbles Pet Parlor. read more

Great services and rates will definitely recommend to everyone I know did such a great job helping me with all my issues thank you so much

Employees are paid for getting friends and family to give 5 star reviews. I'm neither a family member nor a friend of this company. They just call me constantly trying to get me to switch companies. Scammers. read more

Stay away!!! They are con artist. Get you to sign contract based on lies. I'm very disappointed with them. When they called my business the first time, they promise they are the best with the lowest rates. Kept calling until they convinced me, after you sign the contract they don't even answer your calls. Getting my lawyer involved I suggest anyone that's had problems with them does the same! I spoke with Hugo, don't fall for his lies like I did. read more

It was a pleasure working with Josh W. he made the sign up process very smooth. Not to mention about a month later I was experiencing a minor issue, I reached out to Josh and though he couldn't help me with customer service, he got me in touch with exactly who I needed to speak with, within minutes. I will definitely recommend Velocity to other business owners based off of my experience. read more

Beware... this company is scam. They told me I have 30 days to try their program. As soon as they set up, I didn't like it. I told them I want to cancelled they told me I can't because I sign contract. Please do not let them scam you like they did to me. read more

Stay away far far away. They suck the blood out of a starting business. They know that a new business doesn't know how this all work and make you think that their high rates is just normal. I had them for 4 years, I have now switched and I will never look back. On a month that I did 25 k in sales they charged me 867$ the new company is at 189$ for a similar 25k month. read more

Mike H called. I thought was my current processor. He said their was an issue with my EBT number. Said he was programming the new machine. Please give him the number again. When questioned as to what new machine, he tried to convince me that he had better rates, and already had my information, and to cancel my contract I currently in. He has called back nearly every day for 10 days. Beware! read more

I had the pleasure of working one of the employees by the name of Kyana Parker. I was amazed by her knowledge and what she was able to do for me. I was inform of the benefits that she was able to offer and took advantage of them. Thanks Kyana for an excellent experience and all the great help you provided. read more

I opened my account with Suzy, she had a very good customer service, she is honest. But I had to close my account because I was getting charge higher than what I was paying with other merchant services. However, I switched my merchant service to Chase bank, and they still charge me a fee. I received a call from someone that work with VMS and telling me either I return that Machine or he will charge me $950. and I asked him to refund me the fees that they charge me and alex doesn't wanna even talk about the fees, he didn't not let me even talk, after all he hang up in my face. Two days after he called me and asking me if I am returning the machine with attitude. I won't recommend any body to do business with VMS. I cancelled the first store merchant service and I am going to cancel the second store this week due to alex attitude. read more

This company scammed me! They got me to sign contracts based on complete lies promising low rates when in fact it's about the same as square but you also have to pay them a lease for the machine (which they don't tell u upfront is a contract for FOUR YEARS!) plus they have u pay them a certain amount in fees if u don't have enough swipes for the month. I tried to terminate my contract and they said I had to pay them in full if I waned out. So I felt like I had no other choice but to continue my service with them. So then my business went thru some changes and we no longer have a router to connect our machine into i called the company this morning and they said they can send me a mobile device but that I would have to continue to pay them for the lease for the machine for the remaining TWO years. I pay approx. $39/month for the lease of the machine- that's $1,053 I'd pay them being that there's 27 months left! For a device I cannot use!? I wasn't terminating my account with them just trying to trade devices! Manager is a joke and basically blew me off. I'm very upset and actually considering going as far as to close my bank account and letting it go to collections if I have to this is absurd! read more

I wanted to update my review on here, the CEO of the company reached out to me via yelp to ask what my issue with the company was? I updated him on my issues and how it would be way cheaper for me to use other companies. He cut my rates basically in half so that it made sense for me to stay with his company. I appreciate him doing this as a small business owner and he has now made me a happy customer. Looks like he has some work to do though. read more

Sam was very professional and was able to let me know what to expect with Velocity Merchant Services. She explained to me the ins and outs and was very helpful. I will recommend this Service to any one who is looking for a reliable Merchant Service. -ROBERT read more

Annoying annoying annoying annoying they dont get a no is a no once week there are calling my restaurant 3x every week and pretend they never called me and say a quick 10 minute overview to save me money BS a bunch lies trying to lock you in a 4 year deal those new credit card machines/ if you go with a tablet provided thru them yea your gonna be paying on them every month. Dont tell them yes dont give them no info tell them no is a no!!! Been using the same person locally and i get my money the next day i dont care if yall save me money idk what yall might change in 4 year contract like ive seen this company do to others they "change fee's for this or for that" read more

This company is terrible. Stay far, far away from them.They call us on almost a daily basis, often 3 or 4 times in one day. We tell them over and over that not only do we NOT want their services but to remove us from their call list. They do not, even though they know they're required to by law. They are obviously not trustworthy based upon the harassment we receive from them without even being their customers. Do not give these people the time of day. If they ever call you, block their number immediately. read more

Unfortunately I am very displeased with this company. They're amazing when it comes to getting you to sign up with them, but once you sign the dotted line customer service is horrible! I've been using their service in my small business for about a month now & I still haven't received half of what was promised. A website was to be included, still don't have one. Gift cards for my customers were to be included, still don't have any even though they said they shipped out 2 weeks ago. I'm having to use written receipts for store credit in the mean time, maybe it didn't look as professional to use paypal for payments but at least paypal wasn't as expensive & they actually respond to messages! read more

This company is a joke. I told them I will check with my business partner and get back to them. Don Cooper sent the equipment out with out my approval he said I can check with my business partner to see if we wanted to switch. He also told me I would be able to cancel anytime which was a lie according to other reviews on their website. I will be talkin to my lawyer about this. read more

This company is a credit card merchant company. Please do not go to them. They will get all of your company business and banking business and will try to steal all of your company information. My account rep name was Michael Williams, and he played or acted like he had us approved and when asked when will our equipment be shipped he would say next week. Well next week has never gotten her and then come to find out, he or his boss or the owner of this company applied for credit in our company name. They are not professional at all and they will keep giving you the run around talking about they have to get you approved thru a high risk merchant. If you own the company then you have a underwriting dept that does all of this for you. Please stay away from this company. read more

When they called me they said No contract because i used my own credit card processing machine. when they fax me the paper i had sign my name on is not included The **Terms** after 4years i found out i still on contract and payed $495 fee for early terminal fee. I'm so happy payed $495 fee get out of this company. Please, people when you sign on paper with this company tell them give you The ***Terms*** paper. I'm sorry my English is second language read more

After working here briefly, I can tell you this is a very poorly run operation that uses unethical tactics to get employees to sell their inadequate services. I would recommend using anyone else but VMS for your credit card processing service. read more

I started reading a lot of the reviews and was reluctant to give them a shot. However, after speaking to Vic he put me at ease and we were able to come up with a great merchant services solution for my business. He was even able to beat my current provider's rate. read more

This company is nothing but snake oil and slim sales reps. They are basically daylight scammers. The sales reps would tell you there's no cancellation fee, no leasing fee, and they're the cheapest and so on. But, when I tried to close and cancel my service they going to charge me closure fee of $500 and leasing fee of $400 from first data (the part processor company). I have no choice but going to close my account and screw these leeches, not gonna care about collection it will be gone in a few years. read more

Horrible, had them for 3 years, hardware broke, they did nothing but try to extort me into a $500 upgrade, I tried to cancel 3 month ago after switching to my bank citizens and they told me I have to call bank a rep was not there lol tried three time and the same I forgot about it them realize that they were still debiting my account called to cancel, Jonathan Campos, the supervisor starting laughing at me and told me (after I refused to switch back to them) that I needed to pay a termination fee. I left most of the processing to my staff and now I cannot believe that these clowns had my business. The worst company I have ever dealt with. And the Supervisor was so unprofessional you can tell he does not give a Sh%t about the company. Dont get trapped. Stay away. Jonathan email is jonathanc@getvms.com let him know what you think. read more

STAY AWAY! This company has been completely horrible to work with. First of all, they were calling every single day stalking me to get me to use them. Finally I decided to hear them out and give them a try. I was under the understanding that I had 30 days to make sure I liked the system. Not true!! I did not like the salon scheduling that was an extra monthly fee to use, so the system wasn't worth it to me. It was also incredibly hard to get set up! I kindly asked to send the clover back and cancel with them, so they sent me to Geri who was absolutely AWFUL to work with and completely impossible to talk with. They want to charge me $1500 to get out of my lease!!!!! I am a brand new business and we put our life savings into building my salon. There is no way I can afford $1500! I'm in a hard spot now and don't know what to do. I'm getting nowhere with them and they show no mercy. I even offered to pay half even though it will break me. I'm so beyond frustrated with VMS and I absolutely don't want to work with this company! I WOULD NOT RECOMMEND VMS! read more

Well I am reading these reviews and apparently I am not the only person scammed. I wrote before about being scammed into equipment I did not need to process EBT. Already had a clover and advised Velocity. Salesperson ploughed me with incessant calls how I needed her machine and assistance to process EBT transactions and how low rates were. They say I am lying about my experience. First Data is taking $180 out of my checking account every month for equipment that never worked and will never work. Never programmed right upon delivery and since I won't use VMS the clover is unusable. They encrpyt with VMS data so you can't use another merchant. First Data Global Leasing says tough I signed a contract and I have no proof VMS lied and lol First Data just sent me a lease bill for over $6000 to get out of lease and return equipment that was never used. Believe me VMS was pulling an additional $180 for merchant fees for months and never used them once. They let me out of merchant contract but will not advise First Data I was called and lied to about needing this system. Terrible experience. Very upsetting to be defrauded. It is stealing money and they won't reply to my emails to advise First Data to cancel. They advised First Data I wanted this. Total lie. read more