This place changed my life, the owner Lisa is one of the most important people in my life, she's…read moretough, she is so informative, she understands all body types. I just started this fitness journey at the age of 52 and I am a retired chef, soooo food has been my life for a very long time. With the help of Lisa and her husband ,Matt, I am on the road to something new and exciting! Now just to get the hubby to go, we will begin our retirement and enjoy our new bodies, health and lives! Can't say enough!

Elite Fitness Training Studio, best gym in the area. You will never find a better instructor than…read moreLisa. She is so good at teaching you form and accuracy without making you feel like you don't know what you are doing, She encourage you to do more without you feeling pushed. Her nutritional classes are also a great hit is not about what not to eat but what can you eat to achieve your goals of feeling better in your own body. The individual classes are done in such a comfortable environment and the group classes (my favorites) are just a lot of fun. The support you get from Lisa the instructor and the members of the gym are worthwhile the try. Come check us out you will not be disappointed.

Really clean gym with nice staff and plenty of equipment, fav gym in the area! Perfect place to get…read morea good workout in!

Best gym in the area, no doubt. They have every piece of equipment you can ask for! The workers are…read morekind and generous and always willing to help and the crowd is respectful.

Bought a membership as a trans man. Was misgendered eight times at the counter and then after…read morewalking a short distance away, the people working the counter began to talk about how i'm having an "identity crisis" to each other. thought i could go to the gym because of how inclusive this place is advertised as.

The gym is huge to the many compared to the one in granby, enfield, Westfield and West Springfield…read more I love the selections of machines and the many tread mills! Oh, those fans, that place is not hot inside. The place is def one of my new favorite planet fitness! The negative reviews of the staff that can possibly be there or no longer there have nothing to do with the gym itself. The place was with mix of people fit people, to seniors to new newbies and everyone was respectful. I have had many rude cashiers, bank tellers and cops, but that doesn't discriminate the whole workforce or in this case the gym Only complaint, is there didn't seem there was enough staffing. The only staff seemed was from the behind the counter. Westfield is always filed with staffs in their purple shirts.

Brendan the loud and obnoxious kid who works there makes this place feel uncomfortable for lots of…read morepeople and women. He always harasses me every time I'm there while he's working. But then every other time I'm there when he is not there. I have a wonderful time and I enjoy this gym, that they have multiple locations, I love the tanning beds and massage beds. And now that they now have more weights, dumbbells and a places to do deadlifts it makes it a more friendly place for bodybuilders like myself. I took about a year off due to some personal issues but im very VERY glad to be back in the gym, even if I choose not to come here untill that little shit Brendan is gone for good...

Not what I usually see at PF. The gym is kind of dirty, people are allowed to do basically whatever…read morethey want, move machines, disregard for signage and other people working out. You never see the staff walking around or monitoring the gym, they just stand at the counter and gossip, all I've ever seen them do.

The therapist was outstanding BUT don't run out of insurance coverage. I spoke with Jaques Charles…read moreto arrange pay as I go, he refused, in fact totally blew me off. Only to find out that they were charging over 2x's what the insurance company was giving them and waited 0 days to receive payment. Jacques promised a resolution when I confronted him only to blow me off again. I have asked 3x's for a statement and have yet to receive it, apparently because I don't owe a balance. I have 2 more procedures & rest assured will NOT be using them. if I could of I would of given them 0 stars. I ask you is this anyway to run a business or to treat a customer?

Amazing staff! Clean gym! Darren the cleaner is amazing at…read morecleaning very friendly too. Joel is kind hearted and genuine. Gym rat who loves his job. Richie is super nice and funny and gives great recommendations. Audrey is the greatest person so kind and you can tell she loves her job! Braiden on the weekend is so kind and helpful and is always cleaning! The new manager Suzanne is very kind, helpful, resourceful, respectful and kind! 10/10 staff. Amanda is a hard worker!

This is actually a really good gym. And one of the better planet fitness locations that I have been…read moreto. I do have a couple negatives that I would like to get out-of-the-way first however. The gym is DARK. Black floors, black ceilings, mostly black walls. Then add dim lighting. It wasn't always like this. It used to be fairly bright and cheerful. I'm not sure what vibe they're going for here. But it's just strange. Even the locker rooms are dark. Add to this the fact that they mostly play house or techno music. It's almost like you're inside of a nightclub. Not a dealbreaker by any means. The gym is absolutely huge. One of the larger planet fitness locations I have been to. It's spread out by very nicely and they have more equipment and machines than the typical planet fitness gym as far as I can tell. The place is very clean and appears to be well managed. All the equipment I used work properly. Of course they have long gotten rid of Olympic weights and bench presses and all that. But there's still a wide variety of weights and machines to fit just about any work out. The dumbbells top out at 75 pounds which is pretty typical for planet fitness. For the price, very hard to be beat. And overall, it's a really good location.

Great facility and great staff and highly skilled personal trainers. Just don't come on a Saturday…read moremorning before 10 AM . There is some woman here (never seen her before) running what appears to be a class of three people out on the main floor who feels compelled to use a microphone and a speaker for bellowing her voice, and God knows whatever else over her speaker so loudly I can barely hear my own music through my headphones. It's absolutely ridiculous and unnecessary. She's less than five feet away from them at most and currently she did on the floor just inches from them. It's a sore spot in an otherwise great gym.

This gym just opened up in July 2025. This has been a repeated problem. Except this one is…read morecompletely unacceptable. There is a lack of cleaning, hygiene. This was this evening on 3/23/2026. I went to the manager and they said to me "it is not our responsibility. We have a cleaning crew that will come and clean it up at the end of the evening." You can't even call corporate because it goes right to a voicemail that states this is not an active phone number. Please see PHOTOS