Baltimore is largely a flat city (especially relative to San Francisco), and so I very much wanted…read moreto ride a bike around and see the safer parts of the city. It was not easy to find a bike shop, but I am glad I found Baltimore Bicycle Works. The bikes were top notch, easy to operate, and well-maintained. I brought my own helmet and lock to save some money, but they rent them as well. We rented for a "loose" 24 hours. That was much appreciated so we didn't have to worry about the exact timing of return. The staff was friendly and helpful. If you plan to eat a lot while in Baltimore, like I did, you can offset those calories with biking, and have a great time doing it. The only drawbacks were locating the shop, finding bike lane streets, and the need to carefully consider where you are riding and where to safely lock up your bike. That may sound like a lot- but IMHO, there is crime everywhere. We can limit our experiences because we live in fear, or we can venture forth with reasonable caution. We locked up the bikes for hours while visiting both the aquarium and the museum of art without issue. So seize the day.

My front wheel was wobbling so I biked to Baltimore Bicycle Works to see if they could help. I was…read moreimmediately greeted walking in the door. Bernardo helped identify the problem, even when it wasn't straightforward, fully explained what had happened and proposed a reasonable fix. He even let my two year old hold a tool and pretend to help when his patience ran thin. I left the shop with my bike in better shape than ever. Will be back.

Went in to ask some questions about parts and had a really nice conversation with one of the guys…read morein the service department. He was super friendly and super helpful. Would highly recommend going there!

Every time I've brought my bike in for service, which is a recent model Trek, always have to bring…read moreit back so they fix what they did wrong, messed up, or missed. Convenient location, outwardly nice people, great Trek products, frustrating service (even though it costs hundreds of dollars each time). Would only recommend this place to my ex-wife.

Over the last year I've gotten acquainted with Parvilla. They have a relationship with one of my…read morebike clubs so we've used the bike store as our place to launch many times. Other times, I've dropped in for special events, bike maintenance or upgrades. They take good care of my baby. Parvilla has a reputable bike mechanic who's also a cycling enthusiast. He's well versed on the latest gadgets & trends if you have time to converse. The store is bright & well maintained. Staff members are polite. They offer more Specialized products (bikes, tires, tubes, & apparel) than most local bike stores that I support and carry other high quality brands like Eliel. I hear their high tech bike fits are memorable as well. If you're in the area, check them out. They have everything you need to get rolling!

I found they were very helpful to me in fitting a bike helmet. I only wish there was a larger…read moreselection to choose from.

Excellent service friendly staff and very knowledgeable about all types of bikes and bike trails; 2…read morebikes fully serviced and ready in 5 days

We needed to get my daughter's bike ready for college and they made the experience great…read more Reasonable expert advice is a blessing!

I am not one to habitually write negative-mediocre reviews. However, my experience with Joe's Bike…read moreShop was unfortunately less than satisfactory. I was a former Mt. Washington Bike shop patron in the 1980s and early 1990s before I moved to Oakland-Berkeley, CA. I like to give everyone 50% of the benefit of some doubt, and an honest lap. However, if you have outlier on the curve bicycles that don't fit under the current day technologies familiarity bell curve, I don't recommend this shop. POSITIVES. Let me first say my aim is not to sour my positive experience had. I appreciate Jens' and Mike's customer service skills. They both listened to me, were respectful, courteous, and did not oversell their knowledge about my unique bicycles, keeping kept expectations reasonable and reassured me they would be transparent about any work that would be needed. I will say, Mike did a good job on the tune up. DING #1. Unfortunately, they did not check in when making a repair without soliciting my feedback, first. Replaced my derailleur with a ~$20 one, but I did not approve this switch out. I appreciate that safety is paramount with this shop, and I had an engaging discussion with Mike on this. He was apologetic for not checking in with me, and this was certainly appreciated. What this shop did not understand is my dated, 2006, trusty steed, urban assault/sherpa Specialized Tricross was INTENTIONALLY sans a third chain ring--whereby, it requires someone who is deft at dispensing 1.5 toggles of the old skool index shifters. Clearly they perceived this 'feature' as a safety flaw. Back in 2005/2006, this model came with the option to be sans the third chain ring. And, these shifters which are obsolete now. The set I have were the last ones could locate on this spaceship, and were recently installed last year. And yeah, the original index shifters lasted 16 years! (MAJOR) DING #2. Corey on the other hand has a MAJOR 'tude problem and is the reason I will NOT be returning to this establishment. Intransigent, omnipotent, disrespectful, unyielding, curt, utterly and COMPLETELY rude are the operatives that come to mind about him. His interpersonal skills have A LOT to be desired. Understatement. Clear the dude Corey is sans knowing how to dispense, 'I'm sorry. I made a mistake.' He needs to stand correct. Bounce on this cat if you know what's good for you. Ask for Mike or Jens. Aside: For a frame of reference, I can assert my agency on Corey's lack of customer service acumen. I spent a good number of years in the food service industry as a teenager, and while working my way through my BSc. Claim to Fame: I was the Assistant Manager of the highest yielding Haagen Däzs store in the country in Baltimore Harborplace during the summer of 1987. Intransigent Corey went out of his way to make a judgement call about my derailleur--claiming it was not the correct derailleur or installed correctly; quite likely it got nix a bit during the trip across the country. What this myopic dude failed to understand about my Tricross is it is intentionally configured this way due to only two chain rings configuration--mind you, by one of the most renown, competent, bicycle mechanics in this country, John Kos Koslosky at Castro Valley Cyclery in Castro Valley, CA. A cat who has been my bicycle mechanic for over 20 years, and who: - Since 1982, has been a road and mountain bicycle racer who even, at one time in his career, trained at the US Olympic training center in Colorado. - Is US National Team Mechanic certified. - Is a premier wheel builder (built more than 6000 wheels since 1984), including wheels for UCI world champions. - From 2001-2009 was the Australian National Mountain Bike DH/4X Team Technical Director and Head Mechanic. DING #3. I also had to enquire at least three times to be afforded a copy of an invoice for my annals. Not even cool I had to solicit this record of my repairs and cost of labor; this was a FIRST. Thankfully, I found another shop that has EXEMPLARY customer service skills, and wasn't even squeamish about servicing my one of a kind Dutch Batavus with experimental Sturmery-Archer hubs and drum brakes. They even reassured me they have access to Sturmey-Archer parts that may not be of everyone else's familiar. Yes, I had Joe's Bike Shop issue my Batavus a look over a week ago. The dialogue I had with Joe's Bick Shop did not include swirls of confidence for me.

I have used this shop to help with my bikes since I have moved here. I recently brought 2 bikes in…read moreto have them look at one at a time. The first one was a fold up it was a little loose in the middle.. This is unsafe to ride (I had rode my bike there) and, then the other it needed another gear shifter so i thought. This is unsafe to ride (again I rode there). I took them to another shop. The fold up needed the tension screw tightened. Now I ride it all the time. The second one needed the gear shifter and, another thing. The Employee told me my Schwinn bike is cheap. I'm not sure if I caught him on a bad day. Now, I cannot trust that they are just trying to sell me one of their bikes. If this happened to me it's happened to others.

I had a great conversation and repair of my front tire at Baynesville Bicycle Shop. I believe he…read morewas the owner and I am embarrassed that I did not ask his name. He was working on a bike, stopped what he was working on, and assisted me. I never expected to leave with my front tire repaired, but I sure did. Such a welcoming business and trust me, I will return if I need more repairs. Many thanks Sir, for the repairs and kindness you displayed. Fondly, Laura Phelps

Jack is knowledgeable and super helpful! I'm looking at bikes and he took time to let me test…read moredrive different bikes to find the one that fits me best Would recommend this business and planning to go back for all my bike repair needs!

The same guy with the glasses is still there and i guess he was not happy to see me his attitude…read morewas unnecessary talking about E-BIKES USELESS WHOEVER CAME UP WITH THOSE sir i came back for another inner tube because the person at jiffy lube that help me put my inner tube back in the tire poked a hole in my brand new inner tube i will never go back to this location till that guy with the glasses is gone If i can give zero stars i wish i can

Repeated inquiries via the contact form have gone unanswered, despite extended waiting periods…read morebetween each attempt.

Bought my bike here almost 7 years ago and had it serviced here. They are very knowledgeable and…read morehonest. Great service.

Hey, it was a great experience for me! First time I tried electric bike rentals! They are in Fells…read morePoint , so you can go anywhere around the harbor or downtown. Mr Mario helped us to choose bikes which was very nice. I would recommend this place to all my friends. Bikes were very fun to ride. I will definitely come back !!!

Do not go here unless you want to be talked down to and belittled. Went in to buy a new mountain…read morebike and had a $2,000 budget. When I mentioned the bike I liked there was not the color I was looking for, I was told if I care that much about the color maybe this isn't the place for me... the condescending tone and comments were uncalled for and I'm not going to waste money there. There are too many other nice bike shops that will happily help me find the bike I want. I mentioned this to a few people I ride with and was told Joes is known to be a snobby place and has gone downhill over the years. Will not return and will send friends anywhere else.

When I entered the shop today, I was greeted by a very nice teenager. I came to buy a Gravel Bike,…read morehe immediately showed me a bike that was priced reasonably. The customer service was great, and the transaction was very quick, with the people working there being extremely nice and respectful.