To be fair, most of the poor reviews reflect the administrative staff…read more I agree 110%...tough to find affordable and good help in medical field The doctors, however, are some of the best I've seen. I deducted 1 big star for bad admin staff

Nice pal r good to visit Dr are good as well place js good and clean place staff is good as wellread more

The front desk is very rude especially this young hispanic lady.... smh customer service is so easy…read moreand yet people dont get it. Waited 45 mins just to pay my statement bills!!! This is horrible!

This place is a DUMP. Filthy bathrooms- soiled carpet. Waiting an hour and a half for my grandma to…read moresee the dr. She was getting very dizzy- we told them and no one even cared. I asked how much longer to be seen- the girl looked at me like I was speaking another language. Terrible service. Save your time, frustration, and money!

I came here at 6:40pm on Wednesday. The office was due to close at 7pm. I had to be seen urgently…read moreas I rolled my ankle quite badly trying to avoid stepping on my dog. Well they are very good at what they do. Without hesitation I was taken care of even if it meant walking in 20 minutes before they were due to close. I was visiting my parents who live out this way and didn't feel like an ER would be necessary, plus I didn't want the bill from an ER then to have to wait a long time to get looked at. The receptionist was professional and understanding. She helped me fill out the forms necessary. I was called immediately and was seen by the dr very quickly. He took X-rays and determined that my ankle was not broken. Thank god, I had a high sprain and gave me an ankle boot and said to keep my weight off of it for a couple days. I feel a lot better today ankle is still quite purple but the pain is not so bad anymore. Thank you for taking care of me quickly. I'll definitely consider coming back here if I ever need it. Not planning to but just in case I won't hesitate and come back.

Beware of this place as the front desk staff is incompetent. After 20 visits not once did the ask…read morefor a copay and 6 months after my first visit I am notified I had a $70 copy per visit. Both my surgeon and physical therapist said it was a covered insurance benefit. But now I am responsible for $1400.

My son was at St. Alexius in July '26 and now again in Oct '26 for Detox and CARE before…read moretransferred to the Physical Rehab Hospital in Elk Grove Village. I simply cannot say enough strong POSITIVE feedback regarding the ER Dept, the ICU Dept, and the regular hospital medical professionals! They treat him with respect (for his alcohol addiction disease) and sincerely care about the correct treatment for his condition - mentally, emotionally and physically. When calling in even the Hospital operator is professional, kind and helpful. He has had some bad experiences for Detox at Alexian Brothers on Biesterfield along with an absolute TERRIBLE experience at Northwest Community Hospital in Arlington Heights. So - - St. Alexius in Hoffman Estates is the #1 BEST of them all !!

My father, a 78-year-old patient, was brought to this ER following a fall at his rehab facility…read more His medical record clearly documented a tape allergy with a specific notation that tape causes skin tears. Despite this being visible in his chart, staff applied standard adhesive tape to his arm. When the bandage was later removed, it tore his skin open, leaving a wound that was still unhealed ten days later and caused him significant pain for several weeks. This was not an emergency situation. He was there for a head CT and was stable. There was no reason his allergy could not have been checked before tape was applied to his fragile, Prednisone-thinned skin. I filed a formal complaint and received a response acknowledging the issue and stating that staff had been educated on allergy documentation. An apology and a staff training do not undo the unnecessary pain this caused my father. Documented allergies exist for a reason. Patients and families should not have to fight to have them respected.

Like the hospital in general, one of the doctors almost killed me during a surgery with daVinci…read morerobot. Patients advocacy is a joke, said they talked with him but won't tell me the response etc. As Mike H. said. waste of time. Outpatient surgery put me in the hospital for 5 days and 7 weeks of rehab in order to walk again. Love my GP and staff at 199 Rand Rd Mt. Prospect building.

emergency room is awful they are understaffed and dont act like they care sat for hours finally…read morei left without care and i have good insurance ! should do concierge service pay more for better service im willing to pay $$

Looking through the reviews, it appears people either love or hate this Endeavor location. There…read moreare many five star and many one star reviews. My experience has always been good. When I need lab tests, this is the place I go. They have a quick and efficient check-in process, and those who check you in are always very nice. And I've never waited more than 15 minutes to be called back. More - the test results are always up on mychart.com quickly. Often, I see the results before I hear from my doctor. So, I find this Endeavor location to be a good one to go to.

Made an appt. Waited over an hour past appt time. Gone down hill since Endeavor took over. More…read morepeople at reception desk than doctors on duty. Should change name from immediate care to wait all day care.

Great staff. Caring and more efficient than hospital stay for infusions. Private room,tv, wifi,…read moresnacks. Ladies have always hit the vein first time which saves grief. Receptionists always schedule upcoming appointments and work with you. Have had infusions at 4 different places and IVX best so far.

Due to a doctors error sending my prescrition, I was in need of my medicaion THIS week so much so…read morethat the drug company arranged to have it to them by Friday, faster than my insurance could get the meds to me. They took it upon themselves to cancel that order from the drug company because they could order it themselves and get the medication themselves next week. I need it this week, but I also would need to get a round of steroids if I wait another week. They want me to also drive more than 40 miles next week, because the infusion clinic I normally go to is closed, to get the medication which would mean I would need to take a day off of work Thanksgiving week when we are not able to take days off and with no notice. I will not be using this infusion center again. Nice rooms and chairs does not fix this type of situation that effects my health.

all care has been top notch at this facility. Nice surroundings, great receptionists and all…read moreaspects of the care I received.

I have been here before for routine things but this visit was to the orthopedic department…read more Everything went exceptionally well from reception to promptly being called in. I highly recommend Dr Ryan Robin for his excellent listening skills and ability to explain everything step by step and answer all my questions. He put my mind at ease with the pain management process of ultrasound guided injection and it was practically painless.

Went to Schaumburg Immediate Care for an instant COVID-19 test. We were traveling by RV from…read moreFlorida and wanted to make sure we did not bring the virus up with us We had an appointment at 4:30 and we arrived several hours ahead of time. The clinic was able to get us in early and accommodated us. They are super sanitized and only allow one patient in at a time. Our test was quick. We waited outside for a phone call that ate results were in (15 minutes after our test). Vivian and I were both negative! Schaumburg Immediate Care billed our insurance. They were fast, friendly, and safe. I hope that I never have to be tested again, if I had to, I would you this facility in the future.

This place is very professional and staff was very nice. Great patient service and care. I would…read morehighly recommend coming to this location.