A really great clinic. The staff is friendly and the Doctor was very caring and patient. I was in and out

This place is very professional and staff was very nice. Great patient service and care. I would highly recommend coming to this location.

I'm not sure how to feel about this place. We came here about a week ago because my husband was feeling a little off because he had small swollen lymph nodes. We didn't have an appointment, so because we were a walk-in for the first time, my husband had to give his ID and insurance card. Then, the receptionist said it would be about an hour wait since we had 4 people in front of us. We waited, and after about 20 minutes, he got his identification cards back and was told to look over all of the printed information and to sign the papers. Upon looking at the info, the receptionist put his phone number in incorrectly, and his birthday was 2 months off even though it was on his ID. My husband made the changes on the paper and told the lady that the info was wrong, and she said that his insurance said the birthday she put in the system... even though she had his ID with the correct birthday. This truly wasn't a big deal because it was a small mistake, but my eyes and ears were on alert throughout the whole visit because of this. Some other negative things I noticed: they quickly diagnosed my husband with tonsilitis even though he had no other symptoms other than small swollen lymph nodes and that they claimed his throat was a little red. They gave a prescription to him for antibiotics, but I thought that seemed crazy. He ended up not taking them and was fine in a couple of days. Next, he got his ears cleaned, and the male nurse randomly left us in the room with all the supplies in the room, which seemed extremely unprofessional and flat-out disgusting. Literally, the spray bottle was kept behind my husband where he was sitting, and the dirty waxy water was kept on the counter in front of us... No one should be trusting random patients in a room with dirty tools. They didn't even take the dirty paper off of him, and they didn't wipe his ears off or anything. It all seemed so gross. After the male nurse left, the female doctor came in and rushed us out and told him to use ear drops so that he could come back for a follow-up. She also left all the dirty supplies in the room, and my husband had to literally ask her if he could throw away the dirty paper left around his neck. The only positive was that everyone seemed nice and friendly. However, after they were rushing everything and came to random conclusions that could potentially make sense, it made me hesitant. We didn't even get a post-visit summary page or anything after. Overall, I'm not sure I'd come back, to be honest. I'm used to going to Amita Immediate Care facilities, and I've always had positive experiences where they'd clean after themselves and be honest with diagnoses. read more

Went to Schaumburg Immediate Care for an instant COVID-19 test. We were traveling by RV from Florida and wanted to make sure we did not bring the virus up with us We had an appointment at 4:30 and we arrived several hours ahead of time. The clinic was able to get us in early and accommodated us. They are super sanitized and only allow one patient in at a time. Our test was quick. We waited outside for a phone call that ate results were in (15 minutes after our test). Vivian and I were both negative! Schaumburg Immediate Care billed our insurance. They were fast, friendly, and safe. I hope that I never have to be tested again, if I had to, I would you this facility in the future. read more

Schaumburg Immediate Care - Parking Lot - Family Practice Near Me - Schaumburg, Illinois

Was feeling sick so I walked in around 9am and they where able to take me. I understand appointments come first. The staff was super nice and very helpful. The doctor took her time and check my throat and explained everything perfectly. She requested medication and on my way. read more

I arrived here at 8:30 pm. The office was empty & when I asked to be seen the "receptionist" asked if I had an appointment, which I did not. She said they had a cutoff for the night. I asked for an exception as I can hardly walk. She offered me 11:00 am the following day. I went to the emergency room. I said they should consider mentioning this on their website & to post something on their door. The walk from my car to the door was excruciating! Terrible.... read more

Don't trust Dr Greg. He misdiagnosed my sickness and I ended up in an emergency situation. Barely took 2 minutes with me. Don't go here!

Great for back to school physicals. The last two years my sons primary doctor was booked for a month after school started back, so they couldn't see my son. Both years I was able to get my son in SIC for back to school physical on the SAME DAY. read more

They keep trying to bill us for services we never received. Doctors notes also reflect this. How hard is this to rectify? read more

I called ahead and asked if they had the capability to treat my condition. I didn't want to waste my money if they didn't have the means to treat me. I was told they did, and came in. I filled out the paperwork, again listing my condition. The girl at the front desk, Tuesday May 7th, 11:20am, did not indicate they could not treat me after reviewing the paperwork. She asked me to pay $80 and wait for the Doctor. I was called to be seen, and at which point the physician, they could not treat me there. This is EXCATLY why I called ahead. I didn't want to spend $750 at the ER if immediate care could run the test I needed. No, instead my time AND money was wasted. I am furious. I went from there to the ER. The front receptionist was incredibly rude when I confronted her. She then flat out lied and said she told my I might have to go to her. My roommate who heard the comment, (and also the inquiry phone call I made, was furious. The physician said the girl should have asked one of the doctors. She didn't. Perhaps she was too busy doing personal stuff at her front desk. Rude and inconsiderate. No one at that facility was willing to share their name. No one wore name tags. I wonder why??? All my years working at Alexian, it was mandatory we wear name tags. Save your time and money. There isn't much they can do for you at this facility. I give one star because Annemarie L. is the only redemption this place has. read more

I drove 25 minutes to get to them and when I arrived at 4:00 PM on a Sunday they were CLOSED. There was also another couple waiting, who said their insurance company referred them there and told them it should be open. Thanks for wasting my time Schaumburg Immediate Care, you're bogus! read more

Schaumburg Immediate Care - Family Practice Near Me - Schaumburg, Illinois

This place is very unprofessional. Staff were very rude. Came in for a sports physical, got an ekg for some reason. The ekg was done improperly and they told me that I had a heart issue. Went to the hospital to check it out, all good! This is very disappointing, and I couldn't try out for my sport. Do not recommend! read more

Not sure why this place was given such negative reviews. I walked in today, no appointment, about 5:30-6pm and was seen and left within an hour and a half. The staff was very friendly, patient while I had to call to get my insurance info, and didn't wait very long at all. Not sure if it was because it was a Tuesday evening, but I feel that's a normal and acceptable time to wait and be seen at a WALK-IN clinic (whom also takes appointments). I should note there where also 2 scheduled appointments waiting before me. They also didn't charge me for services until they were assured I could be seen. There also was an "emergency procedure" taking place when I came in. I was informed of this upfront and told I would have to wait a little longer. With all this, I was still seen and left within an hour and a half. For a walk-in clinic, that's fantastic. read more

Scheduling: I waited an hour for an appointment that I scheduled for 6:30pm. I was not seen by the doctor until nearly 8:00pm. I came here because I was visiting my parents for the holidays and everything else was closed the day before Christmas Eve, and I was exposed to bronchitis and started experiencing a deep cough. I have asthma and left my inhaler at home, so I needed so see someone to get an inhaler and possibly antibiotics. I was told upon arrival that I would be seen at 7:00pm, despite being scheduled for 6:30, because the clinic had run behind and other patients who walked in would be seen ahead of me. I didn't get put into a room until 7:10. After that, the staff seemed to forget that I was there. My boyfriend was with me, and after waiting for an hour, we got impatient and he asked the staff in front if we were still going to be seen. The staff said they didn't know where the doctor was, and that they would try to locate him and get back to me. At 7:45, a staff member knocked on our door and said that she had found the doctor, who was coming "right now." Five minutes later, I heard a knock on a different door that wasn't ours. Service: When the nurse practitioner finally saw me, it was almost 8:00pm. She checked my lungs and asked about my reactive airway, and asked about the kind of inhaler I typically use (to be honest, I don't know, and was hoping she would know what to prescribe). She prescribed a steroid pack for my bronchial tubes, though she said that they weren't closed. I could use it if I got impatient. (?) I asked for an antibiotic, since the person I was infected by needed azithromycin. She said that since I didn't have any signs of infection (?! the deep cough and other sick person needing meds wasn't enough?!), she wouldn't prescribe. I was honestly fine with that, but I worry that I'll have to come back here if this gets worse and doesn't go away, and I would have preferred that she entered a note for me in case I wound up needing something so I wouldn't have to look around for another doctor on Christmas Day just in case. At least I got my inhaler... Other issues: The front door locks at 5:00pm, and clients are asked to ring the doorbell. The doorbell at the front door was broken, and the receptionist only glared at me when I knocked on the window to be let in. I had to call and ask to be allowed inside. The receptionist was argumentative and had difficulty with my insurance (it is PPO - they only take PPO). The good news: The only good thing about this place was the RN, or the nursing assistant, who was very nice. read more

Always an issue with this place. I've never been seen by the doc here, because I can't get past the front desk. They wanted to charge me $150 upfront because they couldn't verify my insurance on a Sunday. Mind you that I have great coverage with one of the top insurers. I said no way and headed over to another immediate care facility and had no issues whatsoever. Apparently, Schaumburg Immediate Care is lacking in the tech department and customer service skills. Way to do business. read more

Really bad idea to come here. Apathetic staff and long long wait times. Honestly you're better off going farther away to get better, faster service. read more

Caring; just not enough. I recently found myself in a situation that lead me to need to see a doctor immediately. Not for emergency reasons, but more so for my sanity. I arrived at the facility early in the morning; which was perfect because there was no wait. The doctor arrived shortly after I did and after filling out the questionnaire was seen. He was caring enough with my issue, giving me advice, promising me he'd do what he could to help me 'recover'. The visit cost 110$ plus another 100$ for the tests that were required. Pricey, but pretty much what I was expecting. I was in and out within an hour with a diagnosis and script for some medication that would help relieve my issue. The staff kept pushing me to use their 'next door pharmacy' so I tried. The two men working the 'pharmacy' didn't really seem all too organized, and the equipment they had seemed dated. The room they sat in was nearly bare and uninteresting. I was skeptical to their services when they furiously looked on their computer, around their office, and even calling back to the doctors to find my prescription. In the end they couldn't. So... I went to Wal-Mart. The land of Cheap discounted medication. Not having insurance is common and Wal-Mart has helped me in the past. When I received the call that my prescription was ready I nearly fell over at the cost; thinking, that has to be a mistake... I went to collect... 418$ prescription... err... I can't afford that; I don't know who can. I called the Doctor's office asking to talk to the doctor, unfortunately he was tied up. I informed them of the issue asking them to have the doctor call me back with a different more economical script... no call back. Day Two; I call again, they stated they gave him the message and he would return my call that day... No call back. Day Three (July 4th) ; they called!... Only it was a courtesy call from the staff asking how I was feeling with my 'illness'... I asked them about the medication issue and they stated the doctor was out until Friday, July 5th and would return my call then... July 5th I called again asking the same dang question I had before... and received the same response... It's now the 10th and am still without an alternative medication... I'm calling to cancel my follow up. For a 110$ I expected better service than this and feel as if I didn't get what I paid for... read more

Long long wait.... I was the only person in the waiting room and I waited more than an hour to be taken in and brought to a room. After they did my vitals I waited another hour. The doctor was good (nice female doc) but the wait was HORRIBLE! I can't even imagine if they were busy. read more

Totally agree with all the reviews written above. The dr didn't seem overly interested in much, and wrote a script for ear drops at a very low level. It not better by Weds - come back. WHY? At that point if not better, I'm going to my REAL Dr (this visit was Sun eve). When Weds came, called the normal dr, and immediately prescribed orals with more drops - better in 2 days. Go figure. And because it was Sunday - had to pay up front. A month later, I still hadn't gotten an EOB from my ins, even though they said they'd file for me. So, I call and get "oh yea, we owe you $90 back" . So, if I hadn't called - they would have totally double dipped. I believe that is fraud by the government standard. Don't bother - so not worth it. read more

Worst service ever. My lungs feel like their collapsing and I have huge pains in my chest and they denied our service and told us that they aren't equipped enough. read more

I has been here several times with varying luck. I've never waited more than 30 minutes to see a doctor, and with my insurance the bills have been nothing compared to a fun filled ER trip. Three times in recent memory they were of no help and within a short period of time I was feeling worse and either ended up in the ER anyway or at my doctors. The most recent visit - I was told the lab work was negative and ended up with an antibiotic that never worked for me. I was leaving the next morning on a trip and 4 days later I get a call that the lab work was contaminated and I needed to go back. At that point, I just left things because I was already worse and still on a work trip. I think if you have just a run of the mill cold, strep, or easy broken bone - you are set. Anything slightly complicated or having on-going medical issues is probably a toss up at best. Most of us in the latter categories know this is common, but really hate repetitive trips to the ER during off-hours because there is nowhere else to go. The positives? Their hours are great and include weekends, which many other immediate care centers don't in the burbs. The staff is pretty nice and they move people along - another plus since you really don't want to pick up something else while in a waiting room. read more

Organization is horrible. Dont make an appointment, just walk in. Appointments will take you forever, and the Dr. You wanted to see will be off shift, and v you'll end up with someone else. Some of the Drs. are Meh, at best, and then some are awesome. Dr. Klimuk, and Dr. Mohammad are awesome. read more

I wish I read reviews before bringing my 2 year old child with fever there. Rude medical assistant. No empathy to a little child. Doesnt know the proper way to take temp. Record inaccurate temp and refusing to retake it, scolding me instead. I am a nurse myself and I was disgusted by such a visit. Noone cares. Wanted to take my sons swabs without a doctor even seeing him first. Just horrible. Doctor was nice and kind but could tell she was in a hurry to go home... she didnot take good assessment and didnt bother to retake his temp when I told he has fever. He was so congested. came home, his temp was 100.8... My heart hurts to see such kind of treatment. Would they like to be treated the same way? Please stay away. read more

My son saw Dr Michaela Klein. He was concerned that he had an infection at the incision site from an abdominal surgery he'd had 2 weeks before. Dr Klein reacted unprofessionally staying in a loud shocker urgent voice that we needed to go to the ER, he had an infection, he might need another surgery, he might have a fistula, he needs to be admitted, and on and on. We went to the ER scared and worried. In the end, he had no infection, needed no more surgery, and was healing as expected. It was a very stressful day for no reason. I wish one of two things had happened. One, the doctor would know what she was talking about. Or two, she would admit she didn't know and refer us elsewhere. The overreaction and sense of urgency was uncalled for. Bedside manner not a strong point here. Do not go here with anything besides ordinary every day injuries and illnesses. read more

We're new to the area, so I was extremely nervous about bringing my son to Schaumburg Immediate Care. Also I'm an ER nurses who has worked at a nationally recognized hospital, so I'm very critical. When I entered the building I was unimpressed because the clinic lacked curb appeal and a lot of the clinic's equipment was dated. The woman at the front desk was very nice. I was worried because I read about having to pay $150 despite insurance. While the cost didn't matter when it came to getting my son treated, i definitely didn't want to pay more than what was on my insurance card. Needless to say, I didn't pay the $150, and I received adequate explanation as to why this would've happened. I didn't wait long and the intake person was good. Dr. Klein was absolutely AMAZING!!!!! She had a great bedside manner and very funny! I wish she was his PCP because she does very well with preteens and is very knowledgeable....not to mention funny. As long as she is there I will be back unless the other providers are just as good as Dr. Klein!!!! read more

I have been under the care of Irina Roytman for the past few months due to my hypertension. I came in to have my FMLA paperwork completed for an extension. I work in an extremely stressful work environment; every now and then I suffer from headaches due to a combination of stress and hypertension. She told me that she would not be able to complete the paperwork, handed it back and told me to have a great day. She didn't inquire about why I needed the extension. I left the appointment feeling like she did not care about my well-being. I will not be coming back. read more

Avoid this place at all cost. I visited this office in Sept of 2017 for possible strep throat. They swabbed mouth and sent me home with a Z-pack prescription. When I received a statement in the mail from them, it was outrageously high.. about $400 for a strep swab and an office visit fee? No way. Called their billing office to settle up the confusion and was told I was being charged for an STD test, urinalysis and some other test I didn't have done. Medical records from the doctor reflect I never had any of this done, just a strep swab test. Long story short, it's been almost a year and this is STILL NOT RESOLVED. I've called to get it taken care of about once every other month and still no progress. Received a call the other day from their office stating I needed to pay the bill. I refused, stating I needed to talk to Paulina from billing in which the man speaking to me said I could talk to him about it. I don't think so.. If someone from billing and coding can't do their job, I don't trust the rest of them. read more

Don't pay the deposit, unless you have patient to continue to collect the deposit from them. I visited this place four months ago with my insurance card, but they still insisted to get $150 for the deposit. I pay the deposit due to my family is sick. They initially told me that I will receive refund once my insurance paid them. My insurance company just paid them within a month. Then, I have asked for refund for several times, but they just try to find all kind of excuse, such as 1. They can't handle the refund at clinic, I have to call billing department. 2. When I call billing department, they would said they never received the money from my insurance company. Even though I have get statement from my insurance company. I have to ask my insurance company to send the proof of payment. 3. When billing department finally received my proof of payment, they told me that I will receive the payment asap. I have wait for another months and call again. They told me they will issue a refund right now, but it will take 10-15 business days. 4. when I stop by their clinic on Friday at 1:30 PM , the staff is rude and saying they can't process the payment without billing manager. The billing manager is gone for the day. I have to call the billing department or call the clinic monday. In short, I really don't understand how they could collect deposit even though I provide my insurance card. In addition, How could they not refund to my credit card automatically, which I have to go through such a long process. read more

Made a virtual appointment for Sunday 6:30 pm.. tried calling the office TWICE and no answer.. no one called me for my appointment with NP VINOKUR. Extremely disappointed read more

Would not recommend. Their website says 8am and their phone message says 8am for when they open. However the sign on the door says 9am. But the nurse just got here a few minutes ago and doesn't have a key to get in. It is now 9:20am. I'm sure there are much better urgent care places to go to then this one. They seem disorganized read more

I've been here a few times and it's been frustrating every time. Once I've been able to see a doctor in person, they've been good. It can be a bit of a wait, but that's every doctor's office. However, any time I've had to call, they're completely apathetic. Last night, I scheduled a virtual appointment for today on their website, received a confirmation email that I'd be hearing back from them soon, and got nothing else. I called, and the receptionist said they stopped doing all virtual appointments and are only talking in-person patients. THEIR WEBSITE HAS NEVER BEEN UPDATED and I had no trouble scheduling. I mention that and she said they're in the process of updating it. No apology, simply did not care. Just an impatient "Do you want to come in?" Not really. I'm apathetic, too. read more

Go there if you don't have a respect for yourself. Reviews with 1 star are all true. Summary: - horrible appointment system (it actually doesn't exist, even though they try to set you up). - waiting times can be any time in length - not straightforward who is going next from the waiting room - not straightforward which questions you may/may not ask within one appointment/payment - not clear which tests they ordered/received unless you track yourself - issues billing your insurance/extra charges appearing on statement My last 3 visits: 1) First appointment got cancelled 2 hours before my appointment time because the doctor got busy. Rescheduled. 2) Took a day off from work, came there by appointment. Waited 3 hours. Since it's an immediate care, others go first. The doctor was apologizing, saw me quick in between of other patients. I felt bad pushing with my visit. Was suggested to make early appointments for easier time. 2) My next early morning appointment never happened. They deleted my appointment as it was too early (doctor hasn't arrived yet). They still let you in on the first come basis. I kept waiting 30 min. Another couple arrived without an appointment while I was waiting for a doctor and they let them go first. When I asked the receptionist why was that, she just replied "I am sorry". I got mad with all these scheduling issues and asked for a manager to contact me back. My doctor came out of office and said if I didn't want to wait (whatever time), and am asking for a manager, I can go. Very nice. So I left. 3) When my results arrived I got a call from receptionist saying I can pick them up but the doctor doesn't want to see me because I left from #2 appointment. WHAAT???? I confirmed with her, and she repeated the same thing to me. This place has no respect from receptionists to doctors. Haos is there. This place is run by team from India and unfortunately they seem to be of a priority as patients. At least that's what I saw being there. And the mystery manager never called back, and her information First+ Last name doesn't exist online. Other workers said they never seen her while working at this place (she is an owner), I tried to contact her. Meaning is you get an issue, you will never be able to solve it, it's ruled by people working there. read more

This place is horrible. I went in for ant x-ray and waited 2 hours to find out that X-ray machine was broken. Very disorganized, will go get checked out somewhere else. read more

This was the worst. Place closes at 8. I got there at 7:30. One person was in the waiting room. They turned me away saying the other person was the also to be seen. If my foot is broken, I'm sueing. The receptionist didn't even care to ask what was wrong. It wasn't until I got mad that she made a comment about asking the doctor. Don't go here! read more

I will never go there again!!!!!!i waited for an hour to go inside to have a physical then went inside to the room and waited for another 20 mins. i got an oppointment to get my vaccines done. they filled up the ones that i had than they said that i had to go to another place to get my shots done, because they apperantly dont do shots there. i got an oppointment to get my shots and when i went there not that i only waited for another 30 min also learned that i wont be able to get my shots there. When the nurse heard that i had to get done 5 vaccines she roled her eyes and talked another lenguage that made me think that she was talking about me because she roled her eye. it made me feel very uncomfortable. you guys can be better. So unprofessional.Rude read more

I was in the most horrible pain of my life(which later turned out to be a herniated disc). Dr Khan was so nice and caring. I can't thank her enough for helping me. I had been here 4 years ago for bronchitis. Also a super quick, helpful visit. read more

Worst service ever. Had a 4pm appointment, got there 30 minutes before only to wait for 1.5 hours and see people who came in after me go in before. What's the point of making appointments? This is was my first and last visit!!!!! read more

I was very pleased with the care my child and I received multiple times for various reasons. The doctor and nurse were very knowledgeable and professional. We were promptly seen and evaluated. I will tell everyone I know and meet about the outstanding care we received. Each time I leave satisfied in the care received. I was very impressed with the entire staff. A+++ service! Thank you! - Anna from Palatine read more

My primary care physician had a four month wait for annual checkups. A few years ago I had gone to Schaumburg Immediate Care when I had a sore throat and received quick, quality care so I called Schaumburg Immediate Care. The office manager got me an appointment for the next day. The nurse practitioner was knowledgeable, thorough, and provided helpful tips on managing my hay fever without meds (i.e., I prefer not to take medication). Amazing and prompt! read more

Just plain horrible. The staff is rude to patients and their families. They won't even give you (or your doctor who keeps calling them) the results of the tests they are billing you for. What a scam! read more