Terrible work, no interest in customer satisfaction. I'm just noticing that recent reviews are all…read moreterrible - I wish I had looked sooner. Also - there is very little transparency in the organization. One phone number, have never been able to speak to a supervisor, etc. I had a reclaimed and sentimental piece of marble that was local to the business and I paid top dollar for Marbleworks to pick it up and cut it into two pieces, finish the surfaces and edges and deliver the pieces to me in NYC. They warned me that there were oil stains and I understood. The price included "installation" and mine weren't being installed, but when I questioned it (neither was a countertop) they said that delivery counted as "installation" ... I agreed to the price. BUT they delivered the pieces rubbing up against each other with nothing in between the raw pieces and the largest piece was delivered with a huge -- though not super deep -- scratch -- and the smaller piece was significantly less "shiny" than the larger and with smaller scratched and like it hadn't been cleaned or as polished as the larger. I withheld the balance (about 39% of the total) until the scratches were removed -- it seemed if they WERE installing a countertop they would've done a better job of leaving me with better surfaces. They insisted on a certified check for the balance. I spend $$$ on cancelling a check, getting the certified check and to buy tarps since they'd now be doing the work in my apartment. The first appointment they gave me to fix the scratch they called the day before to reschedule. Okay. The second appointment I waited all day for them to come and at the end of the day they told me they got held up and could not come. I was upset and I told them I needed a first appointment and waited weeks until that appointment could happen. Unfortunately, when they showed up the workmen were told by my building that I needed a COI - Marbleworks did not inform me of this possibility (it seems they should if they know their business) and I was unaware myself. I sent them the sample COI within minutes but was told it would take time for the COI (which, if they had a relationship with their insurance company, should be fast, no?) that the workmen wouldn't wait AND that if I wanted them to come back I would have to pay them an additional $750 on top of what I owe them. I was sorry about the COI issue an will own my ignorance BUT it seemed to me we were even, since I was stood up once and accommodated weeks of rescheduling, and delays - not to mention bad work in the first place. I told them I'd be willing to wait until it was convenient for Marbleworks to get back to the city (vs. insisting on first appointment, etc.) but they said they have no plans to deliver back into the city unless I pay them $750. So they will not accommodate me in any way to fix their shoddy work no matter what my concessions are - without charging me more $$$. They have no interest whatsoever in making this very polite, very patient customer happy - by fixing their shoddy work to begin with. Since I have had no customer satisfaction, I am not going to pay the balance but am instead looking into local marble repair companies. While my sales contact was unfailingly polite, he is so great at stonewalling that I'm guessing he is being incentivized on making me go away and/or pay more $$$ than actually creating a happy customer. I'm looking at beginning a renovation in the next year and I would not deal with them again.

I regret using them…read more I ordered a quartz kitchen countertop and installation with sink. Plus removal and disposal of old countertop ($275). After the worker, George, took old countertop with sink out, I noticed wall damages. I wanted to fix it but he said "I can cover it. I did it many times" the result? See pictures. He couldn't place brackets on one corner of under mount sink due to holes on countertop for brackets were in wrong places. 3 days later, chalk between countertop and under mount sink started to melt. See the picture. I had to apply waterproof chalk by myself in order to prevent further damages. The company offered me to finish waterproof caulking. But looking at their finished low quality work, I declined her offer. The company wrote a long defensive email saying they delivered a high quality work. Their high quality work and my standard have a huge gap. I had to spend more money and labor to fix their work and placing brackets to secure under mount sink. I regret not researching about this company's reviews.

Ron runs a top notch operation! He is passionate about finding you exactly the right carpet for…read moreyour space. He is extremely knowledgeable, honest & fair. His installers were courteous, professional and tidy. I love my stair runner snd will never shop anywhere else!

Ron has been in business for 40 years. Why? He gives you very fair and reasonable prices. His…read moreinstallers are top notch, very clean and very efficient.

I had a very unpleasant experience employing Cesar to repair our fire place a couple of weeks ago!…read moreEven though I think he is good in his field, he doesn't return phone calls or text messages my husband and I sent them to him repeatedly in order to come back and making sure that the fireplace works in a safely manner! After he repaired the fireplace by replacing some parts, he refused to come back and stand by his work, when we told him that the fireplace was still not working properly and safely! All in all , very dissapointing experience in hiring him!..

5-Stars for great customer service. I came to write a review on Yelp after experiencing…read moreexceptional customer service at Sammarco and I see there are a few other prior reviews and they also focus on extraordinary customer service - so this place is excellent and I am here to corroborate the earlier comments. In addition, they appear to have a great selection and deep inventory. 5-Stars all around for this place!

Exquisite Tile had a great selection of tiles and we were assisted well during our selection…read moreprocess. However, there was one major thing we were disappointed about. Our contractor erroneously advised us to purchase approximately 15 more box of tiles which we then purchased but soon realized that we only needed 3 more boxes. We had contacted Exquisite Tile and they accepted the return of the unused boxes. Should we have returned the boxes, we were notified to receive some sort of remittance but we have not received anything. Three months later, we have not received any remittance for the boxes that we had returned. Three weeks ago, we were promised to receive some compensation for the returned tiles but as of today we have not received any nor have we received any communication.

Dominick and his staff were fantastic! His store had the best selection of beautiful tiles (and we…read morelooked at several stores). We had no issues with our purchase since they were very communicative with us throughout the entire process. I would highly recommend this store to everyone!

Be very careful if you choose to purchase tiles here, especially in cash. The store is beautiful…read moreand the salesmen are friendly but they are very disorganized and dishonest. We purchased floor tiles and backsplash tiles. When the time came to pick up the floor tiles at the warehouse we were given the wrong tiles. We noticed once we got home and opened the boxes. When we called, they said the warehouse was closing in 30 mins, that we had to wait until Monday and we were alright with that. We just asked that they confirm the correct ones were in stock and they reassured us. Come Monday when we got to the warehouse and took the sample we had with us, they said it was an old tile and that they no longer had it. They gave us a sample of a different tile to take home. We chose to go with that tile and when we went to the warehouse the third time - we were once again given the wrong one. The same wrong ones we were given the first time. They didn't have the tiles of the 2nd sample they had given us either. In the end we decided to just stay with that one. We then decided to return the backsplash tiles and were told there was a 25% restocking fee - when prior to purchasing everything we were always told we could return anything we didn't use without any mention of a fee. When we came to the store and tried to explain all the difficulties we experienced the manager/owner, Anthony, came out, cut us off, and said the fee was non-negotiable, take it or leave it. In the end the salesman who worked with us from the start, Manny, took care of us. But it was overall a very unpleasant experience. Just think twice maybe thrice before purchasing anything here. It seems like they make up prices for items that they don't even have labeled nor are they aware of what is or isn't in stock in their warehouse. The service is very poor and Anthony is uncompromising and very disrespectful. I honestly felt as women they treated us differently, but I haven't personally seen how they treat men.

[My bathroom was turned into hell back in May when we became…read morethe victims of a quack "contractor" who made a costly and repulsive mess with shower tiles, floor tiles, paint, plumbing, electrical, shower fixtures (list is too long). "XYZ" Company, promised the stars and the moon back then- but a week+ job turned into almost a month. And when my husband expressed discontent, he'd assured us around that time, he would fix his mistakes- yada yada yada. He wanted full payment and considering his lack of bathroom remodeling skills, hubby cut him loose way before he finished. Thought about taking legal action, but it actually cost more than the bathroom itself. And considering what we went through, a DIY wasn't in the plans- either. So here we are dishing $$$$$$$$$.] ********************************************** All this to say what? We turned a new page and are presently working with an excellent, all-inclusive bathroom contractor who takes care of everything that has to do with renovating our bathroom. Our new contractor had to rip and gut out all of the original contractor's work. Mind you, he and his men are indeed professionals, they pinpointed all the disaster done by that a**hole. Our new contractor provided my husband with a written contract, detailing step by step work to be done and prices to match for our bath. Not to mention, our contractor works closely with Quality Tile. Hubby and I, have been eyeing an on-trend bathroom design from the get-go. So when I came to Quality Tile, it was a matter of selecting shower tiles and floor preferences also. And by the way- quality and prices are great. Both my visits with one of their employees- Peter, was fantastic. He took his time and most of all- was patient as I tried to wrap my head around tile size and style. While on the subject, if you want the best results, stop by. I like doing my sh*t face to face and avoid phone calls as much as possible. But I do understand it may not be easy for folks to come here, but you'll obviously get a better glimpse of tiles up close when you're ready to purchase! So why am I posting all this info here? Because that a**hole doesn't have a Yelp page- nor will I create one for him and primarily alert other homeowners to keep all eyes if you're sensing something's way off with your contractor. Maybe I'm being a bit too eager without our bathroom being finished yet- but our new guys are keeping us in the loop every single step of the way. Hubby and I are really into these guys and their professionalism! And they're bringing it twice-fold!! Listen- for the sake of my safety and my home- I thought about mentioning "XYZ's" name and company's name here and just bring him down. But you know what...I won't. Because karma is gonna get his ass real good! These guys at Quality Tile, have a nice selection of Shower and Bathroom floor Tiles- including backsplashes. In the meantime... got any tile work to be done? Quality Tile is it!

I was in desperate need of finding just 2 sheets of tile to fix a problem. They were so kind to…read moretext me pictures of what they had in stock, to see if they could help me. Definitely the customer service you would want when working on a tiling project. Thanks again for helping me out!

Horrible selection. They barely have any variety. The lady who worked there had an attitude and was…read morevery rude and unhelpful and made sneaky side comments. Awful. Never again

We purchased our kitchen cabinets from R&S Cabinet Brokers as part of our recent full kitchen…read morerenovation, and the experience was excellent from start to finish. Ray helped us through the entire process and was incredibly helpful every step of the way. He was friendly, patient, and really worked with us to make what can be a very expensive and stressful decision feel much more comfortable. He was always available to answer questions and never made us feel rushed. Whether it was a quick question or a bigger discussion about layout and options, Ray was willing to help any time. The cabinets we selected -- Green Forest in the Smoked Cashew finish -- came out beautifully. The quality is excellent and everything arrived in great condition with no issues. Ray also connected us with the contractor who ultimately completed the renovation, which ended up being a great partnership for the project. Overall, really great service and a place I'd highly recommend if you're planning a kitchen renovation.

If you're in the market for kitchen cabinets, you're search has ended. R & S carries quality US…read moremanufacturers like Omega and Masterbrands at prices that can't be beat. I paid 40% less (thousands of dollars) than what I was quoted by other cabinet brokers in jersey city and nyc. Give Ray a call. He'll make the experience so easy and enjoyable.

I met with Jonus for some carpet tile for my basement , he worked with me on the color scheme, got…read moreme samples quickly and a week later he had his guys install, they completed the job in a day ....fair price, great job

Great place over all - they had the product I wanted and was able to install with out an issueread more