This place, and the caring people in it, made a very difficult day more bearable…read more I came in knowing that I was going to have to put my almost sixteen year old cat down, and as we pet parents know, Sidney was more than a cat to me - he was family. He got me through some REALLY tough times over the past ten years, and honestly I'm not sure how I would have gotten through the pandemic without him. So knowing his time with me was coming to a close, I left it in his hands to tell me when it was time to go. And, unfortunately, that was the day he woke up and his eyes said simply, "Enough." The staff was attentive and kind from the jump. An examination revealed the options, but it was obvious that whatever was happening was quite serious - and I was given a breakdown of potential next steps. Of course with Sid's age, putting him down was also an option, and I already knew this is what we were going with. I did not receive any pressure to run any preliminary tests, procedures, or additional costs. I was simply told what the options were, and provided with an honest opinion of what the outcomes could be. And all options sucked. BUT it was obvious that the people helping me genuinely cared, and it made the heartbreak just a tiny bit easier. I had never had to do this before and I came in with Sid alone, so the vet guided me through what we were doing, what was next, and gave me ample time in between to say goodbye. Again, no real way to make these things less painful, but there was something in the attention and care I was receiving that made me feel like I wasn't going through it alone. The staff was going through it with me. I also received a beautiful card in the mail from them afterwards, hand-signed with a personal message from each - and this small gesture brought such warmth to my heart that I felt I had to share it. Highly recommend this place.

My second visit to VEG, two years after my first, was for a completely different issue for my cat…read more Once again the team descended upon me and my boy immediately, and calmly and thoroughly triaged him and took me through all the intake questions. I spent 3+ hours there but it didn't feel like it. I was able to be by his side the entire time, there was hydration and snacks, and I was comfortable. I feel like every nurse checked in with us at least once. Even my cat felt chill enough after a while to curl up and nap in his large cage (they were quite busy and all rooms were taken). As off Feb '25 it was $200 for just the most basic care, for what it's worth, and in our situation it was very much worth it. They sent everything to my usual vet, including recommended follow up testing. Flippin' awesome and so helpful for moving forward after a terrible Sunday!

Dr. Russell, Nurse Shannon, and the entire team at VEG Northern Liberties were absolutely amazing…read more From the moment Stella and I walked through the door, we were warmly greeted and immediately assisted. We were taken directly into the treatment area, where I was able to stay right beside my fur baby. They checked her vital signs, made sure I knew where the restroom was, and even showed me the complimentary snacks and beverages. We didn't have to wait long before Dr. Russell came over, listened carefully as I explained why we were there, and thoroughly evaluated Stella. He quickly identified what was causing her pain and explained everything clearly. Stella received pain medication by injection, and we were sent home with additional medication to keep her comfortable. When it was time for Stella's injection, my sweet girl became a little grouchy. The team handled her with such patience and compassion, moving us into a private room so they could safely care for her away from the open treatment area. That thoughtful accommodation meant so much to me. We arrived at approximately 5:30 a.m. and were home within one to two hours. The cost was absolutely worth it to know my baby had been properly evaluated, treated, and relieved of her pain. I would definitely return, although I sincerely hope we never need another emergency visit! Thank you, Dr. Russell, Nurse Shannon, and everyone at VEG Northern Liberties ER. You took wonderful care of my Stella, and I am eternally grateful.

I can't say enough good things about the team at VEG NoLibs. I spent that last two nights there…read morewith my dog while he was having a severe and scary health issue, and I felt so cared for by this team. My husband was travelling for work, and I was dealing with the crisis alone. Scary times! Cried on my drive in, but felt safe as soon as we entered the facility. Doctors Russell and Parker were compassionate and knowledgeable, and the nurses and techs who looked after us (Georgia, Katie, Amanda and Jackie) were fantastic. Every step was explained to me with clarity and kindness, and my pup even left the facility kissing the vet on her face. No better review for an emergency vet visit than that! Thank you sooooo much to this skilled and thoughtful team. If you need urgent care for your pet, this is the place to go! We love you! - Julia and Dylan

The whole office has been great from the front end to the nurses to the doctors. keep me well…read moreinformed and never made me feel like I can't ask as many questions as I want and need. Hopefully I never have to go back but if I ever need an emergency vet, I would 100% return to them.

Brought my dog in at 5 am after she was shaking and panting all night. Dr. Shen was so dismissive…read morewith me. She told me it could be a stomach bug or something wrong with her internal organs. She said I could wait 7 hours For an ultrasound tech to come in and check her if they had time to see me or squeeze me in. I asked what would she do if it was her dog. She said she does the wait and see method with all of her animals. She didn't even seem interested in my dog or my concerns. $900 dollars later for the $300 check in fee and the $600 blood work and I am taking her to her regular vet this morning for actual answers. Dr. Shen should not work with animals.

I want to sincerely thank the staff at BluePearl for the exceptional care they gave my girl,…read moreSophie. When she was admitted, I feared it would be the last time I'd see her. Instead, thanks to your care and compassion, we were blessed with another precious week together. That extra time allowed her to celebrate her 18th birthday surrounded by love, cuddles, and comfort before she left this world. A special thank you to Dr. Urbina for patiently answering all of my many questions, taking the time to explain everything in detail, and ensuring Sophie was comfortable every step of the way. Your kindness and dedication meant more to us than words can express.

My dog needed emergent abdominal surgery and this place saved her life! When i took her to my…read moreregular vet for lethargy and vomiting they took an xray and assumed she had a cancerous mass and said we would probably have to put her down. We rushed to blue pearl as we have taken other pets here in the past and they performed an ultrasound which showed a foreign body in her stomach. They were able to surgically remove it and she's pretty much back to her regular self! They gave my girl a second chance at life and i'm so grateful. The staff is amazing especially the surgery team. Thank you guys for everything!

I brought my elderly cat with clear jaundice to them and they were very compassionate and told me…read moreeverything I asked. They also expressed to me my options. That was about 2 months ago. Today in the mail I got a card with the vet's signatures saying sorry for my loss. It was very sweet; and I appreciate it. Thank you again.

They are only in this for the money. They will convince you to murder your own pets because you…read morecant afford to pay 5000+, and 1k+ of that is just for them to stay a night. They show clear fake emotions, and rush you during the grieving process. Couldn't even leave without paying an arm and leg just for a check up that took hours. If they wanted to help, they would. A place i knew that was affordable moved away. They worked on my dog which is more complex than a cat, for only 600. They did a wonderful job aswell. i moved away from there and this was the vet that was recommended to me as backup for my type of emergency. a huge regret. Unless you are made of money, find a better place. Everyone there was overly pampered looking just for an ER VET CLINIC aswell. Its just odd to me. the vibe was just off from the start. Hire people with real empathy. Ive talked to other places that were cheaper but they closed early in the day. i felt forced into this places arm. My pet could still be here today if i didnt come here. Oh and those payment plans they have pamphlets of? have a high rejection rate.

Dr. Binstock took the time to listen to all our concerns and to explain everything clearly and…read morethoroughly, and we were very happy that she could start treatment on the same day. The whole staff was very caring. Get us in quickly and start treatment immediately!

When your pet suddenly passes away unexpectedly, it's always good to know you have a place to call…read moreto help you. My child, Meeper died in his sleep, we were distraught, lost and confused what to do next. My plans had always been to bury him at my childhood home but the ground was frozen. I called the only place I knew would help, care and respect us, Hickory. I knew this because in October we brought our cat Leo for his renal failure issues and the doctor compassionately helped us through the next steps. They allowed Leo to go outside and lay in the sun while the doctor administered the drugs. It was a beautiful way for him to be finally at peace. When I brought Meeper, there was no rush, no pushing, the staff helped us with every request. I knew he'd be safe with them when they took his body back. I came back to pick up his remains and the entire kit blew us away. Everything was so beautiful and left us feeling happy our son was home. I cannot thank you all enough for everything you've done for us in the past 4 months. I know that our kids were in the best hands. Thank you for everything you've done.

One of the challenges of owning a dog rescued from a severe abuse case (trust me, owners were…read morecharged criminally, which rarely happens, even more rarely in rural Tennessee where it happened), is that you have a lovely, sweet, happy girl who can be terrified of other dogs, certain people, crowds, roaring buses or trucks, and it takes her a while to get used to a 'new' walking route. She is absolutely worth it. Her needs, though, make going to a 'regular' vet very traumatic. Tons of noises. Tons of smells. Animals who are sick and in pain. Everybody going to the bathroom in the grass out front. Strange people, lots of them. In other words, not something she can handle. At all. Enter Dr. Pickard and All Pets Housecalls. Cue angelic music. Because he was great, really. Suzie is generally cautious of men, because the people who abused her were men, however she liked Dr. P immediately. As in 30 seconds and she was giving kisses and full tail wags. Not only that, she let him listen to her heart and lungs (good). She was only not interested in letting him look at her rear, and I think that's because she hates having her temperature taken (who wouldn't?). He finally got a look and he didn't take her temperature either. He said he could tell when a dog was not feeling well and it was needed and she was definitely feeling fine. Two shots, normal vaccines, pets while he's giving her them. I was worried that the cost would be higher than standard vet care because, well, it's a home visit. I was pleasantly surprised to be sub-$300, which around here is the standard rate for a wellness visit. Yay! Happy girl, happy owner. Dr. Pickard will definitely be our vet for our girl for what we hope is a long, happy dog life.

Another one who does NOT make house calls…read more Sure, I get it. COVID has changed the way a lot of places do business-SO UPDATE YOUR WEBSITE! I left a message for the vet and also sent a more in depth e-mail, per the website contact information. I did not expect an immediate response, as the site says the doctor is out and about all day long but does check in several times a day. Nowhere on the site does it indicate house calls are no longer being made. NOWHERE. About 5 hours after I contacted him, he returned my call. That amount of time passing seemed reasonable. He asked me what my question was. HUH?! I briefly described my cat's issue. His response? 'Oh, you need to see a vet.' I asked what HE was if not a vet. The response? 'I no longer do house calls. I hope your cat gets better. Good bye.'

I cannot thank the staff and doctors at PASE enough for their kindness, compassion, and care during…read moreone of the most difficult evenings of my life. My 14 yro furry best feline friend had been feeling under the weather for a few weeks, and I noticed his breathing frequency had increased throughout the day on Friday Aug 28. Our vet's office was about to close and said that with labored breathing, they recommended an emergency vet visit instead of waiting overnight. They recommended PASE given its proximity to my home and their expertise. I arrived at PASE a little after 6pm and check-in was easy, with friendly front desk associates who gave me an immediate visit minimum to accurately set cost expectations, which I appreciated. A vet came out almost immediately for triage and took my guy back to be checked out. After about 30 minutes they moved me into a private waiting room (should've been the first sign something was very wrong, but I was hopeful!) and asked if they could get me anything. So nice. Then after a bit, Dr. Nina came in to let me know what was happening. She'd already ordered x-rays and explained her diagnosis, how that fit in with his previous health complications, and our available options calmly. She was so warm and understanding as I literally wailed in front of this poor doctor. Dr. Nina answered all my questions, was mindful of my cat's pain level, his likely and realistic quality of life outcomes, and estimated costs for all options. She even arranged for me to go back and see him in the oxygen chamber while I was deciding on next steps. After many tears and many more questions, we let Dr. Nina know that we would be opting for humane euthanasia, given the severity of his disease progression and his other underlying health complications. Dr. Nina explained the process in detail with empathy and patience, and let us know she'd be available when we were ready. A woman from the front desk then came in and took care of the paperwork with us, also patiently and with empathy, as much as you can when discussing billing! She briefly explained all of the different cremation options and costs without being pushy at all. We ended up going with a private cremation, and they told us it would take 1-3 weeks and they'd call when he was ready to be picked up. Then an attendant brought my buddy into the room with us so we could say our goodbyes. They provided us with a bell we could ring when we were ready for Dr. Nina to come back for the procedure. At no point did we feel rushed or like we were a burden - we got plenty of time with him for pets and kisses. When we did ring the bell, Dr. Nina came back in and calmly explained the steps again as she performed the procedure. She also performed a kindness I will be grateful for the rest of my life, which was gently guiding my guy's face away so I did not have to see his eyes right as he passed. Dr. Nina, you will forever be loved in our house! She gave him a dignified send off as painlessly as possible. Thank you, Dr. Nina. We were able to leave immediately afterwards but were not rushed out at all. I believe it was about 10 business days later that I received the call that his ashes were available for pick-up. That process was very easy, and again the front desk workers were kind and empathetic for my loss. Billing for services has also been very easy through Vet Billing. I am told this was slightly pricier than other emergency vets in the area but given the exceptional expertise and level of service, I'd say easily it was worth it. I'd recommend PASE and Dr. Nina to anyone in need of emergency vet services. Thank you to everyone at PASE for the best possible conditions for the worst possible circumstances.

My fur baby is always there for me and thanks to PASE I was able to be there for him…read more Greeted by a nice team member at check in. Quick Registration My baby was then taken in the back. It was a bit of a wait, because it is an animal ER. The waiting area is comfortable and the care providers are thorough, empathetic and compassionate. Clear instructions with a bland diet, my baby was cleared to come home. He's doing so much better! Thank you!

My dog had some pain in her leg the other day so I brought her in. The wait was pretty long (about…read more2.5 hours) but I was impressed that they looked her over thoroughly. The nurse who did intake was a little judgmental and got me a bit nervous that this would be an expensive visit that would require surgery, citing her own dog's recent injury to the same limb. However the vet was very thorough and informative. He described how they checked over every part of my dog's body to ensure she was OK and recommended conservative treatment plan that involves medication and rest--so, no X-rays unless it doesn't get better in the next couple of weeks and likely no surgery. He also noted that my dog is probably a bit dramatic (this is true!). The cost was expensive but not nearly as much as I was expecting and their pharmacy is cheaper than my regular vet. There were a couple things that I feel could be improved upon, though: 1. I have an extra $10 charge that I didn't authorize for their charity organization. I specifically remember hitting "decline." Yet, I was still charged. I know I'll seem like an a**hole asking for a refund, but I prefer to make donations to organizations I'm familiar with and have researched well to be sure they align with all my values. And I prefer to make direct donations rather than while I'm with my dog who is in distress. I also think it's shady to still charge me after I declined. 2. While we were waiting, a young woman came out very upset because her dog was just put down. The music that was blasting in the waiting room was from the soundtrack of the movie "The Wedding Singer," specifically the song where Adam Sandler is singing about wanting someone to kill him and how he wants to die. I also noted that they brought the woman's beloved pet out in a trash bag and then they discussed afterward whether they gave her the correct nose print. The front desk staff was compassionate with her while she was there, but perhaps some of these details could be considered in the future. Overall I was happy with the care my dog got and that is what matters most to me.

Was almost 10 minutes late for an appointment. Traffic was horrible. I understand that I was a…read morelittle late and would expect to have wait my turn. However, at least 7 pets were seen before mine. We waited an hour. When I asked about the very long wait and why so many pets were seen before me -- was told because "you missed your appointment, we have so many who don't show" We didn't miss the appointment, if I had been told I had to wait so long I would've rescheduled. Horrible!! Also, it costs a fortune. Highly recommended that you go elsewhere. If it wasn't for the specialist we see, I too would go elsewhere!!

Kind, compassionate, friendly and very qualified team. Veterinary assistant/Nurse. She is so…read moreamazing with Joey-and with us! We can tell he is so happy to see her and she is so thorough/helpful. Like putting ends on ear meds to be sure we can administer with a syringe! Which is so much easier. Our dermatologist also is amazing, detailed, thorough and explains all the potential and next steps. Our amazing nurse and dermatologist!

The office staff was very nice. The exam was thorough but very expensive blood work. I believe my…read morecat was misdiagnosed. When I called to get refill on a prescription they told me I had to come in for another appointment before they would refill. I had just been to my primary care vet for a yearly physical and bloodwork. I was told by Metropolitan Vet that they would not review the bloodwork. You can imagine my surprise. Not too happy.