This place, and the caring people in it, made a very difficult day more bearable…read more I came in knowing that I was going to have to put my almost sixteen year old cat down, and as we pet parents know, Sidney was more than a cat to me - he was family. He got me through some REALLY tough times over the past ten years, and honestly I'm not sure how I would have gotten through the pandemic without him. So knowing his time with me was coming to a close, I left it in his hands to tell me when it was time to go. And, unfortunately, that was the day he woke up and his eyes said simply, "Enough." The staff was attentive and kind from the jump. An examination revealed the options, but it was obvious that whatever was happening was quite serious - and I was given a breakdown of potential next steps. Of course with Sid's age, putting him down was also an option, and I already knew this is what we were going with. I did not receive any pressure to run any preliminary tests, procedures, or additional costs. I was simply told what the options were, and provided with an honest opinion of what the outcomes could be. And all options sucked. BUT it was obvious that the people helping me genuinely cared, and it made the heartbreak just a tiny bit easier. I had never had to do this before and I came in with Sid alone, so the vet guided me through what we were doing, what was next, and gave me ample time in between to say goodbye. Again, no real way to make these things less painful, but there was something in the attention and care I was receiving that made me feel like I wasn't going through it alone. The staff was going through it with me. I also received a beautiful card in the mail from them afterwards, hand-signed with a personal message from each - and this small gesture brought such warmth to my heart that I felt I had to share it. Highly recommend this place.

My second visit to VEG, two years after my first, was for a completely different issue for my cat…read more Once again the team descended upon me and my boy immediately, and calmly and thoroughly triaged him and took me through all the intake questions. I spent 3+ hours there but it didn't feel like it. I was able to be by his side the entire time, there was hydration and snacks, and I was comfortable. I feel like every nurse checked in with us at least once. Even my cat felt chill enough after a while to curl up and nap in his large cage (they were quite busy and all rooms were taken). As off Feb '25 it was $200 for just the most basic care, for what it's worth, and in our situation it was very much worth it. They sent everything to my usual vet, including recommended follow up testing. Flippin' awesome and so helpful for moving forward after a terrible Sunday!

Dr. Russell, Nurse Shannon, and the entire team at VEG Northern Liberties were absolutely amazing…read more From the moment Stella and I walked through the door, we were warmly greeted and immediately assisted. We were taken directly into the treatment area, where I was able to stay right beside my fur baby. They checked her vital signs, made sure I knew where the restroom was, and even showed me the complimentary snacks and beverages. We didn't have to wait long before Dr. Russell came over, listened carefully as I explained why we were there, and thoroughly evaluated Stella. He quickly identified what was causing her pain and explained everything clearly. Stella received pain medication by injection, and we were sent home with additional medication to keep her comfortable. When it was time for Stella's injection, my sweet girl became a little grouchy. The team handled her with such patience and compassion, moving us into a private room so they could safely care for her away from the open treatment area. That thoughtful accommodation meant so much to me. We arrived at approximately 5:30 a.m. and were home within one to two hours. The cost was absolutely worth it to know my baby had been properly evaluated, treated, and relieved of her pain. I would definitely return, although I sincerely hope we never need another emergency visit! Thank you, Dr. Russell, Nurse Shannon, and everyone at VEG Northern Liberties ER. You took wonderful care of my Stella, and I am eternally grateful.

VEG was truly a blessing for my youngest kitty, who was dealing with abdominal pain. They triaged…read moreher immediately and made sure her pain was handled ASAP. Like any ER, there was a bit of a wait around 5pm, but the assistants were checking up on her in the interim. They were upfront and supportive with decision making and making sure my sweet girl was feeling better. They kept her overnight and when I returned in the morning, my bright and happy kitty was back and ready to come home. Thank you VEG!

Dr Hamilton is probably one of the smartest vets I've ever encountered. She's not only brilliant…read morebut she's kind and thoughtful. She went above and beyond to keep my dog with Cushings going long after it was expected. She is always thoughtful about costs and unnecessary tests. I cannot recommend her enough.

The whole office has been great from the front end to the nurses to the doctors. keep me well…read moreinformed and never made me feel like I can't ask as many questions as I want and need. Hopefully I never have to go back but if I ever need an emergency vet, I would 100% return to them.

I want to sincerely thank the staff at BluePearl for the exceptional care they gave my girl,…read moreSophie. When she was admitted, I feared it would be the last time I'd see her. Instead, thanks to your care and compassion, we were blessed with another precious week together. That extra time allowed her to celebrate her 18th birthday surrounded by love, cuddles, and comfort before she left this world. A special thank you to Dr. Urbina for patiently answering all of my many questions, taking the time to explain everything in detail, and ensuring Sophie was comfortable every step of the way. Your kindness and dedication meant more to us than words can express.

My dog needed emergent abdominal surgery and this place saved her life! When i took her to my…read moreregular vet for lethargy and vomiting they took an xray and assumed she had a cancerous mass and said we would probably have to put her down. We rushed to blue pearl as we have taken other pets here in the past and they performed an ultrasound which showed a foreign body in her stomach. They were able to surgically remove it and she's pretty much back to her regular self! They gave my girl a second chance at life and i'm so grateful. The staff is amazing especially the surgery team. Thank you guys for everything!

I brought my elderly cat with clear jaundice to them and they were very compassionate and told me…read moreeverything I asked. They also expressed to me my options. That was about 2 months ago. Today in the mail I got a card with the vet's signatures saying sorry for my loss. It was very sweet; and I appreciate it. Thank you again.

They are only in this for the money. They will convince you to murder your own pets because you…read morecant afford to pay 5000+, and 1k+ of that is just for them to stay a night. They show clear fake emotions, and rush you during the grieving process. Couldn't even leave without paying an arm and leg just for a check up that took hours. If they wanted to help, they would. A place i knew that was affordable moved away. They worked on my dog which is more complex than a cat, for only 600. They did a wonderful job aswell. i moved away from there and this was the vet that was recommended to me as backup for my type of emergency. a huge regret. Unless you are made of money, find a better place. Everyone there was overly pampered looking just for an ER VET CLINIC aswell. Its just odd to me. the vibe was just off from the start. Hire people with real empathy. Ive talked to other places that were cheaper but they closed early in the day. i felt forced into this places arm. My pet could still be here today if i didnt come here. Oh and those payment plans they have pamphlets of? have a high rejection rate.

Dr. Binstock took the time to listen to all our concerns and to explain everything clearly and…read morethoroughly, and we were very happy that she could start treatment on the same day. The whole staff was very caring. Get us in quickly and start treatment immediately!

When your pet suddenly passes away unexpectedly, it's always good to know you have a place to call…read moreto help you. My child, Meeper died in his sleep, we were distraught, lost and confused what to do next. My plans had always been to bury him at my childhood home but the ground was frozen. I called the only place I knew would help, care and respect us, Hickory. I knew this because in October we brought our cat Leo for his renal failure issues and the doctor compassionately helped us through the next steps. They allowed Leo to go outside and lay in the sun while the doctor administered the drugs. It was a beautiful way for him to be finally at peace. When I brought Meeper, there was no rush, no pushing, the staff helped us with every request. I knew he'd be safe with them when they took his body back. I came back to pick up his remains and the entire kit blew us away. Everything was so beautiful and left us feeling happy our son was home. I cannot thank you all enough for everything you've done for us in the past 4 months. I know that our kids were in the best hands. Thank you for everything you've done.

Another one who does NOT make house calls…read more Sure, I get it. COVID has changed the way a lot of places do business-SO UPDATE YOUR WEBSITE! I left a message for the vet and also sent a more in depth e-mail, per the website contact information. I did not expect an immediate response, as the site says the doctor is out and about all day long but does check in several times a day. Nowhere on the site does it indicate house calls are no longer being made. NOWHERE. About 5 hours after I contacted him, he returned my call. That amount of time passing seemed reasonable. He asked me what my question was. HUH?! I briefly described my cat's issue. His response? 'Oh, you need to see a vet.' I asked what HE was if not a vet. The response? 'I no longer do house calls. I hope your cat gets better. Good bye.'

This vet is amazing and was a true lifesaver for me during a rough time. Two senior cats and no…read moretransportation right now he gave a thorough analysis of each of their presenting problems and explained each symptom clearly- provided information that was most helpful and phoned in an antibiotic for one of them. With clear directions he urged me to provide more stimulation to the 18 year old girl who has been yowling at the wall lately and also explained how no pharmaceutical treatment would reduce her symptoms of dementia. I feel most confident about his review and advice. I will definitely (once Co-Vid scares and/or my own limiting problems) use him as my primary vet for these two. I am relieved, satisfied and pleased to have found this Dr.

I've contacted this practice six separate times trying to get a price quote for a procedure. The…read moreadministrator, Michael, along with every receptionist I spoke with, told me I would first have to pay nearly $300 for a specialist consultation before they would provide any estimate. This was despite the fact that I had already submitted three referrals for the procedure, paid for both sedated and non-sedated x-rays from two different veterinarians, and provided my dog's weight and medical records. Even with all of that information, they refused to give even a ballpark estimate without charging for an office visit first. Requiring a consultation just to learn the cost of a recommended procedure is absolutely insane. This is 100% a personal little vendetta the administrator Michael and his receptionists have created as a road block bc they can't handle a single thing doesn't go their way. This is what you're dealing with at this location.

My fur baby is always there for me and thanks to PASE I was able to be there for him…read more Greeted by a nice team member at check in. Quick Registration My baby was then taken in the back. It was a bit of a wait, because it is an animal ER. The waiting area is comfortable and the care providers are thorough, empathetic and compassionate. Clear instructions with a bland diet, my baby was cleared to come home. He's doing so much better! Thank you!

My dog had some pain in her leg the other day so I brought her in. The wait was pretty long (about…read more2.5 hours) but I was impressed that they looked her over thoroughly. The nurse who did intake was a little judgmental and got me a bit nervous that this would be an expensive visit that would require surgery, citing her own dog's recent injury to the same limb. However the vet was very thorough and informative. He described how they checked over every part of my dog's body to ensure she was OK and recommended conservative treatment plan that involves medication and rest--so, no X-rays unless it doesn't get better in the next couple of weeks and likely no surgery. He also noted that my dog is probably a bit dramatic (this is true!). The cost was expensive but not nearly as much as I was expecting and their pharmacy is cheaper than my regular vet. There were a couple things that I feel could be improved upon, though: 1. I have an extra $10 charge that I didn't authorize for their charity organization. I specifically remember hitting "decline." Yet, I was still charged. I know I'll seem like an a**hole asking for a refund, but I prefer to make donations to organizations I'm familiar with and have researched well to be sure they align with all my values. And I prefer to make direct donations rather than while I'm with my dog who is in distress. I also think it's shady to still charge me after I declined. 2. While we were waiting, a young woman came out very upset because her dog was just put down. The music that was blasting in the waiting room was from the soundtrack of the movie "The Wedding Singer," specifically the song where Adam Sandler is singing about wanting someone to kill him and how he wants to die. I also noted that they brought the woman's beloved pet out in a trash bag and then they discussed afterward whether they gave her the correct nose print. The front desk staff was compassionate with her while she was there, but perhaps some of these details could be considered in the future. Overall I was happy with the care my dog got and that is what matters most to me.

This place uses deceptive business practices and preys on people at their most vulnerable. $2k for…read morea diagnostic test for my cat. I am not a vet and could have cone up with the same diagnosis. A day later we put our cat down.

My dog had passed away and we found him as we got home. It was late & due to their late hours, They…read morewere able to accommodate us and take our pet in for services. They were very nice and even offered a room where we can spend our last few moments with our dog that had passed. Metro is an amazing place & actually care & very informative

Love Dr. Poad! Very clear and concise and easy to trust! Dr. Poad has been amazing!…read more Loved how empathetic Dr. P was and appreciated the clear and concise explanations.