I have been to so many vet hospitals and this one has made such an impact on me that I will…read moredefinitely make this our permanent vet. My baby cat boy unfortunately went to heaven and this hospital clinic was the light to one of my darkest days. I appreciate Dr. Kanuka for her kindness and honesty. She was genuinely concerned about our boy and wanted the best for him. But with his age and cancer it was best we made it easy for him. I was so impressed with the staffs approach. Thank u all! Shot out to Ryan for being pleasant , great customer service !

if i can do 0 stars i would…read more I'm heartbroken writing this. I rushed my cat Winnie to VCA Advanced Veterinary Care Center in Lawndale after she was attacked by dogs, breathing heavily and clearly in distress. I told them she was my cat and that I would pay for her care. But I was told they didn't take strays and that nothing could be done except euthanasia. No veterinarian ever examined her, and I kept asking why she was being denied care, but never got a clear answer. Winnie wasn't a stray. She was my baby. I have photos of her as a kitten. She died on the way to another emergency hospital. I'll never know if things could have been different, but I do know she left without even being examined. Every animal deserves compassion, especially when they're injured and begging for help. I don't post this to be cruel. I post this because I don't want anyone else to feel the same heartbreak of holding their beloved animal, begging for help and getting none. The receptionist at the front desk didn't even go around to look or never her to check her wounds and She just looked at me and said we don't take strays. She didn't even know who I didn't even look my information she just flat out said no in such a dismissive tone till this day I have not gotten a solid answer as to what the protocol is and the reason for denying Winnie the help that she deserved that may or may not have been life saving

I brought my senior dog here in the middle of the night (Bixby was open 24/7 but their current…read morehours appear to have changed). The door was locked and the receptionist let us in. The space feels more hospital-like than a neighborhood vet, but it was spotless and immaculate. There was one vet assistant and one vet on duty, that appeared to be about it at the 4am hour. The staff was very caring and I saw the doctor within 10 minutes (there was one person ahead of me). I was able to get a prescription, and also got some great advice on some supplements to give my sweet boy (which my main vet never mentioned but wish they would have years ago). The visit was more expensive than a normal visit given the late night emergency nature, but it wasn't outrageous. We were in and out in around a half an hour and they really helped my dog, short term and long term. Not sure what the daytime experience is like, but would recommend their services.

This is a wonderful vet and urgent/emergency care. There are warm, friendly, honest and fair in…read moretheir pricing. And in guiding you through a plan if the care gets more complicated. I could ask questions, get responsible answers. They are empathetic to the struggle people experience loving their animals and the panic of when an illness or treatment can get costly. The facility is so accommodating and comfortable too.

NEVER COME HERE UNLESS YOU HAVE ABSOLUTELY NO OTHER CHOICE…read more We brought our toy poodle to ACCESS Animal Hospital because I suspected he was having a pancreatitis flare-up. We were scared and wanted help as quickly as possible. Instead, we felt like we walked into a business that saw our fear as an opportunity. Before discussing a reasonable treatment plan, we were charged over $1,300 for diagnostics (X-rays, ultrasound, bloodwork, etc.). After all of that, we were told he needed to be hospitalized for 24-48 hours at an estimated cost of $4,800-$6,100. We were devastated. Fortunately, we called a friend who works at Orange County Animal Hospital and immediately transferred our dog there. The difference was unbelievable. Their staff was compassionate, moved much faster, and took a thoughtful, measured approach that balanced what our dog actually needed with the financial reality every pet owner faces. Our dog was successfully treated overnight, and the total bill was about $1,400. We were also told the same diagnostic workup would have cost around $500 there instead of the $1,300 we had already paid. That experience made it impossible not to wonder whether ACCESS's recommendations were driven by what was best for our dog--or by what would generate the biggest bill. As a pet owner, you are at your most vulnerable during an emergency. You'll do almost anything to save your animal. In my opinion, ACCESS takes advantage of that desperation with staggering prices and an aggressive approach to treatment that can leave families feeling like they have no choice but to spend thousands of dollars on the spot. To make matters worse, with the exception of a couple of employees, we found the staff to be cold and unfriendly. The veterinarian we dealt with showed very little empathy during one of the most stressful nights we've ever had with our dog. I understand that emergency veterinary medicine is expensive. I expected to pay a premium. What I did not expect was to feel pressured into a treatment plan costing over $6,000, only to discover another emergency hospital treated the exact same condition successfully for a fraction of the cost. If you love your pet--and of course you do--please know that you have options. Call another emergency hospital. Get a second opinion if your pet is stable enough to do so. It could save you thousands of dollars without compromising your pet's care. I will never return to ACCESS Animal Hospital, and I cannot recommend it to anyone. Based on my experience, I would only go here if there were truly no other emergency veterinary hospitals available.

This review is difficult to write as we lost our Great Dane 3 nights ago. This review is also…read morespecifically for Dr Huh and not for Access as a whole. When our dog became rapidly and critically ill Sat night this was the 5th Emergency Vet I called and the first to say they could see our Dane right away and that a surgeon would be available and on call should he need surgery. The front desk staff and all the other staff we encountered were all very kind and prompt and they took our dog back immediately when we arrived. Unfortunately, Dr Huh was the vet assigned to our care. First, she did not introduce herself when she came in the room so we did not know she was the doctor until we clarified with one of the other staff. When imaging returned and it became clear our pup would need urgent surgery she stated that once we decided if we wanted the surgery she would call the surgeon in. I stated that it would be ideal to talk to the surgeon first before making that big decision especially since our Dane is elderly (I don't think she liked that I asked that). She asked if I was in the medical field and what I do (I am a physician). From there she was incredibly rude, impatient and condescending. At one point even calling my husband "selfish" for asking if it would be appropriate to try to make him comfortable and take our dog home. Because of our dogs age we had to choose humane euthanasia which was devastating. It wasn't until his final dying moments when she was pushing his meds that she showed any kindness, but the damage was done. My husband is/was my dog's person and was understandably shocked and grieving so I really hoped he didn't notice her bedside manner and how she lacked any empathy, but after we were processing everything it was one of the first things he commented on. She did see our dog quickly and made him comfortable as quickly as possible which I am grateful for, but caring for these beloved members of our family is so much more than diagnostic labs and imaging. Had she showed any empathy or kindness it would have made all the difference in our last moments with him.

I had to bring in my foster kitten that started twitching. They immediately jumped onto treating…read moreher which made me in awe how amazing their teamwork was. They were so sincere and compassionate. Also, they gave rescue discount and waved some cost for the cause. I really appreciate them. 1,000% I recommend

I had a positive experience at VEG. I came in with my cat who was very stressed (hates getting in…read morecarrier/car) but had some kind of urinary issue. They took me in rapidly and the Doctor was very kind and empathetic to my nervous cat. They diagnosed his issue quickly and let me know it wasn't a complete crisis so that helped calm me down. They did a blood and urine draw which went very smoothly given how nervous my cat was, and overall the doctor/nurses walked me through all the steps very honestly and openly with estimates provided at every step which was very appreciated. As a layman I cannot say how much of the tests they did were strictly necessary and what was nice to have, but doctor explained everything very thoroughly so I left feeling like it was pretty reasonable. The only reason I'm giving 4 instead of 5 stars is because although I arrived around 7 when it was pretty empty, by 8-9PM when my cat was getting his draws and test results, the place became a lot busier and the doctor couldn't attend to me as much, so I ended up not being able to leave until around midnight, including at least one period of over an hour where I was just waiting around. But I can't really blame them that much-- I was in a private room because my cat is skittish so I didn't see, but when I left I saw the place was a total zoo with lots of people, so I think they were just overwhelmed. Overall -- very good service. Bill was a bit high, but they gave me options and walked me through every step with estimates for my confirmation. Only downside was longer wait time as the night progressed.

We brought our frenchie to Dr. Annie Lo (who came highly recommended) for nares and palate surgery…read moreand his life is FOREVER changed. Just look at his before and after! Our baby can finally breathe. He rests easily, can play, keep food down, and now that he can get air into his little body, his skin and coat are so much healthier! During our initial consultation, Dr. Lo took the time to explain everything in detail and draw a detailed diagram so that we understood exactly what we were getting into. I won't deduct a star for this, but if I had any constructive criticism, it would be that we did not see or talk to Dr. Lo after the surgery outside of a phone call the afternoon we picked him up. We were handled completely by vet techs, who were knowledgeable, but it would've been nice to get an update from the doctor when we brought Bruno back to get his stitches removed. I would come to this doctor over and over again and highly recommend!

My pup Suki injured herself from jumping and required surgery on her left hind leg. On my initial…read morevisit I met with the surgeon Dr. Guiot. He explained surgery was necessary due to a superficial digital flexor tendon laxation, and it would get worse over time. The surgery went fine. Went back after two weeks to get the sutures and bandages removed. This visit I didn't see the Dr. Guiot. Went back 4 weeks after that for a follow up visit. Prior to this visit, I received a reminder call from the office saying that Suki should not eat any food the day of the follow up visit. However the technician who I spoke to on my previous visit said an x-ray would not be necessary since this was a tendon procedure and I would be able to feed Suki in the morning of the follow up visit. Upon the final check up for Suki, no x-ray was required. The technician took Suki in the back while I waited in the waiting area. It took well over an hour. The follow up check up was a good prognosis. However, I didn't even meet with Dr. Guiot. The technician brought Suki out to the waiting area and informed me everything is fine and Suki could go about her usual normal activities. I was happy with the surgery outcome. Where I was disappointed in the conflicting information on the feeding instructions. I even explained and questioned to the person who called the day before the appointment that I was informed on the final check up there would be no x-ray necessary. And she still said to be sure not to give any food to my dog the day of the final check up, which I still fed Suki the morning of the check up. I was also disappointed that Dr. Guiot didn't meet with me on the final check up to give me the prognosis.

My cat has digestive issues and we have been a frequent flyer at True Care, we should probably get…read morea punch card so we can get the next visit free :) Most recently, my menace of a cat chewed on an eggplant leaf and we had to go in. When I got there, vet techs were waiting for me. Some of them took her back, and one took my story on what happened, and her symptoms. I had to call Pet Poison Line so they could tell the vets how to treat her-that's fine-and they wanted to do a full workup on her since she is 12. I said that's fine, that's what insurance is for. It was about 11pm when I was sent home to rest while they took care of her. At about two, they called me to tell me that she survived the nightshade poisoning, but they had found a thicker spot in her intestines in the x-ray, and they wanted to do follow-up images in the morning, so I got another estimate for them to keep her til the next day and run another round of x-rays and do an ultrasound. She stayed and I went back to sleep. In the morning, a very kind vet whose name I don't remember called me and went over what is happening and why that spot could be there. She gave me advice on how to proceed after today. She asked what food my cat eats so they could give it to her there too. I was kept in the loop the whole time from when I got there to when I picked her up at 4:30pm. It set me back about $3500. Thank God for pet insurance. But considering all they did and the overnight stay, not terrible. My cat's idiocy may have saved her bacon if we caught something early, but so did True Care's thoroughness.

Extremely disappointed with True Care for Pets. Their customer service has been absolutely…read moreterrible. Calls are rarely returned, communication is almost nonexistent, and getting something as simple as a prescription refill has turned into a nightmare. My dog depends on his medication to eat properly, yet I was told I now need to pay for another doctor's appointment just because the previous veterinarian left over a year ago -- something they never bothered to properly communicate to pet owners. How is that acceptable? To make matters worse, they don't even have appointments available until mid-July. So what exactly are patients supposed to do in the meantime? Wait until their pets are seriously suffering just to be seen and get medication they already rely on? There seems to be a complete lack of urgency, compassion, and accountability. Pet owners trust clinics with the wellbeing of their animals, and this experience has been beyond frustrating and honestly heartbreaking

They helped make me feel calm and that my dog was in good hands, my dog hd been abused and had to…read moreinjuries to his eyes. Panicked I rushed over to wherever I could and I'm glad it was this place, instantly asked me for details and led me to a waiting area where I didn't wait long for doctors to help him out. Dr.Kong and the whole team were helpful and let me follow them through every step they did with my dog and explain to me what's happening, great place and thankful I found them.

I never had to take my dog into the ER but there is a first time for everything. I called VEG…read morearound midnight after my dog was showing signs of distress and spoke with Dr. Nikki about my dog's symptoms (diarrhea for 5-days + consistent vomiting, which started to occur after he went under anesthesia for an intense dental procedure). Dr. Nikki recommended I bring my dog in to get checked out. Dr. Nikki and her staff were incredibly kind, emphatic, and informative in their work. I was very impressed at how Dr. Nikki maintained a calm control over the facility given the fact that a new dog was coming in maybe every 30-minutes. Her positive attitude really made the experience as great as it could be. Dr. Nikki clearly and thoughtfully walked us through the treatment plan and was very transparent about what was recommended/not recommended with no pressure. We opted to follow her recommendation, which consisted of blood work, fluids, and some take-home medication. Total cost was around $1K, which included the $200 office visit. This was my first time using the ER and I didn't think that was insanely priced and based on what I see online it seemed pretty fair. I really appreciated the love, care, and compassion the staff here shows.

There are moments in life where words don't feel big enough for the gratitude you carry, and this…read moreis one of them. Our Doberman, Monty, was rushed in after suffering a ruptured splenic mass and internal bleeding, and we were absolutely terrified that we were going to lose him. Thanks to Dr. Kim and the incredible team here, our baby is still alive today. From the moment we arrived, we were treated with compassion, honesty, and genuine care during one of the hardest moments our family has faced. Dr. Kim was not only an exceptional surgeon, but also kind, patient, and reassuring when we needed it most. You could feel how deeply he cared about Monty and about helping us navigate such an emotional and overwhelming situation. We will never forget the dedication and skill that went into saving our boy. We also want to give a very special thank you to Katlynn, the lead veterinary assistant, who truly went above and beyond for us. Her kindness, empathy, support, and communication made an unbearable situation feel a little less heavy. She treated Monty like he was her own and treated us with so much compassion and understanding throughout the entire process. Every single member of the staff we encountered showed us warmth, professionalism, and genuine love for animals. In rescue, we unfortunately see a lot of veterinary situations, and it is rare to find a team that combines both medical excellence and such heartfelt humanity the way this team does. Because of Dr. Kim, Katlynn, and the entire staff, Monty got another chance at life, and we will forever be grateful for that. Thank you for saving our baby.

This is the face of a champion (pre-surgery). At 18 years old, he is still going strong after an…read moreintensive surgery that removed his spleen, gallbladder, and part of his liver. Dr. Kim, Alex the Manager, and their incredible team of veterinary technicians once again showed the boundless depth of their skill and compassion. A heartfelt shoutout to Ernesto, Chelsea, Omar for their support throughout the surgery. They cared for my boy with such steadfast dedication and also managed to somehow find time to comfort his very anxious hooman mom. If they had not acted as quickly as they did to move forward with surgery, my pup could have suffered a rupture that would have taken him from me. They have given me something truly priceless. They have granted me more time with the dog who has been by my side for 17 years. I will treasure every moment of it, and I will forever be indebted to this incredible team. Thank you for returning my boy back to me.

Dr. You and the staff were super sweet and patient. They were very caring with our dog, and were…read morereal with the possible outcome regarding her condition. Thank you so much you guys for all the patience and empathy during the time of stress with our dog. Much love and appreciation!!

The vet who was in was terrible I was quoted a 20 min wait…read moreto see someone I was there for over 2 hrs and when vet came in saw -my pet ( bleeding) said surgery and the assistant will bring quote .. hmmm 3310.00 Well decided to get another opinion 558.00 later pet was good Never again maybe that vet but Not impressed w anyone here .. there are other really good er centers

We were lucky to find this spot. I've had to take my pets to other emergency and the staff were…read morealways horrible. The staff here are friendly and honest (at least from our second visit). We came twice within a span of two months. The first time, they informed us that our 13 year-old dog has heart condition. They told us she isn't in pain and that medication would help. They warned us that she's in the later stages of her heart condition. They were able to give her an IV with medication and oxygen to help her. We asked if it was her time, but they said not yet. The staff during this visit weren't the friendliest. We took her to her primary vet the next day and got medication prescribed. We were told again that she's okay and it's not her time yet, but to watch for the warning signs and to prepare ourselves. Unfortunately, a month after the first visit, she had a really bad episode in which we knew it was her time. We brought her back and luckily the staff during this second visit were more warm and comforting. They confirmed that it would be best to let her go and so we let her cross the rainbow bridge. They were very understanding in providing us all the time we needed with her. They definitely made this process more comforting. One thing I'd say is that we were sad that they mixed up her blanket and so they had hers in the back in the wash. We asked for it back and they gave it to us wet. I was sad her scent was washed away. Overall, they provided a good visit for us. They have an online waitlist system so you can join earlier. They have some complimentary snacks and water. Also a name tag making.

The wait time here is no bueno - but once your pet is in their care - the service is excellent…read more Dr. Weinstein was very compassionate and skilled tending to my dog who needed surgery for a stomach blockage. The following day after his surgery, the nurses allowed me to visit him in a private room three times for about 30 minutes each time - I know my dog felt comforted seeing me while he was recovering. They did an excellent job saving his life and the price was reasonable. I would definitely return here for a pet emergency.