I scheduled an appointment for chest pain instead of immediately going to the hospital, believing it could potentially be something minor. My appointment was canceled by VCC's nursing staff only 15 minutes beforehand. Canceling a same-day appointment for a patient presenting with chest pain demonstrates a serious lack of urgency and professionalism. This is not acceptable. I am now at the hospital receiving appropriate and timely care. read more

Amazing quality care!! Great staff that are very knowledgeable, and caring, and trustworthy.

Muy buena atención, bastante amabilidad y buen trato, profesional y satisfactorio. En la oficina muy amables y todo muy completo.

A few months ago I scheduled a dentist appointment The appointment date was today at noon At 9 I got a call from the facility. They were cancelling my appointment They claimed I had already had a cleaning less than three months ago My dentist approved four cleanings a year Last cleaning was 2025. I get four in 2026. Today's would have been my first. I had confirmed this when I made the appointment months ago I spoke to a supervisor she was rude and unprofessional, and would not honor the appointment In the end, they've lost a valuable patient As the patient of this facility, I see their chiropractors, their dentist, their ophthalmologist, and their primary care physician as well as their podiatrist Because of this Manager's unprofessionalism, they will no longer be seeing my business. I've already contacted my assurance company and I'm in the process of changing doctors. If VCC is reading this, she should understand as a patient. I can choose any doctor or any office to go to. If you want to keep people's business you have to go above and beyond. You have to be professional This is not the first time you've canceled an appointment an hour or two prior to appointment time I've had appointments canceled when I was five minutes away from the office. This was simply the last straw. Yes, I'll be seeing them the rest of this month and possibly next month until my insurance can make the switch, but I will no longer settle for second best. read more

For over a month, I have been trying to obtain my medical records, which are crucial for my personal injury case. Unfortunately, the staff at VCC Medical Records has repeatedly made mistakes and has shown little concern for my situation, even mocking my frustrations. It is disheartening to think that donor contributions intended for a good cause may be supporting employees who do not take their responsibilities seriously or consider the impact of their actions on individuals like me. I still do not have my proper records. They seem to struggle with managing PDFs, understanding PDF resolution, and organizing documents in chronological order. If a PDF is unsearchable, it is clear that the documents need to be arranged properly. Additionally, I was told by someone who evidently does not take her job seriously that she created the PDF and if I couldn't read it, it was my problem. read more

I was devastated when I lost my primary care physician of 18 years due to an Ins contract change. After many attempts to find another IPA I settled on VCC at Valle Terrace. I found a wonderful NP , Stephanie Kirkland who had the best bedside manner, was so knowledgeable and really took an interest in my concerns. I might add that the front office staff in Family Medicine was very helpful in getting me checked in and answering any questions I might have. I am so thankful I chose this clinic. They go above and beyond and I am truly blessed to have found them. read more

Everyone and everything about the VCC Vale Terrace Clinic is so amazing. You are greeted as you enter the office. The front desk staff are so friendly and welcoming. The nurses are always very nice and professional. You are seen very quickly and are not kept waiting. I have had the pleasure of having Guillermo as my nurse. He is kind and understanding. He remembers me from past visits and recalls details about my health and my family. I am , also, very pleased and grateful that Dr. Dao is my primary doctor. He has a genuine concern and compassion for his patients. I, highly, recommend VCC at Vale Terrace. The office and facilities are clean and inviting. I am so very happy I was referred to this clinic by my insurance! read more

I've had a persistent pinch in my back for over five years and have tried just about everything--physical therapy, stretching, and chiropractic care--except acupuncture. After a lot of consideration, I finally decided to give it a try, and wow... I'm so glad I did. Dr. Song is truly a miracle worker. From the very first session, I noticed a real difference, and the overall healing process has been incredibly impressive. Dr. Song is knowledgeable, attentive, and genuinely cares about getting to the root of the problem rather than just treating symptoms. She can help unlock pathways you never knew you had. On top of that, the entire office experience is wonderful. The ladies at the front desk are incredibly kind, welcoming, and helpful, which creates such a calm and positive environment in the waiting room. I can't recommend this place enough. If you've been on the fence about acupuncture or are looking for real relief, do yourself a favor and come see Dr. Song. read more

Tania was really helpful, very nice, very professional, she went the extra mile to help me, and got me through an obstacle, thank you so much Tania . read more

Friendly, professional, easy to find appointment for routine check. They where able to take care of me and help right away, procedure was done in a timely manner. read more

I received care for my first born here in 2019 and this location has since stepped it up in every area. I am now blessed to have this staff guiding me on my second pregnancy. Dr. Dieterich(MD) and Ruth Jimenez (CPHW) have been wonderful. I appreciate their help on every routine appointment where they go above and beyond for my needs. I am forever grateful that I have them throughout this journey. I can also speak for the Women's Center Reception team, they are quick to check you in and always call for reminders and follow ups. I have zero complaints from VCC. 100% recommend this clinic. Thank you staff!!!! -Jessica Molina :) read more

Hello I've been trying to make an appointment for about three months now. Whenever I call I told there are no more appointments for the rest of the year, but what I can do is call on the days I'm free and we can go from there. When I was told that I didn't believe her so a few days later I called back a was able to get an appointment but my pass 3 appointments have been canceled day of like less then 10 mins before I take medication daily .. well I used too but for for the pass three I haven't. I don't know what else to do.. I guess I feel unheard and very unhealthy and if anyone know anywhere I could go or a doctors office that accepts medi cali ? This isn't a bash vcc post this is a I need help post! read more

If you are scheduled with Josue Leon M.D for a prenatal visit , I highly recommend that you call the scheduling department back and ask for a different provider . That was the worst appointment I have had in my life . There was no bedside manner , not even an ounce of compassion from him or his medical assistant after I received devastating news about my pregnancy. There was no explanation of what to expect after returning home with this news , or how to care for my self after . I left their office bawling and not a single one of the office staff thought to say a word . I have worked in the medical field for over 5 years , and never have I or a coworker treated a patient the way him or his staff did yesterday. read more

I've been helped here with everything from Neurology to Behavioral health and I gotta say this has always been the "GO TO" for me! They're very polite and quick. I like the "Patient Portal" that I can log into and see all my blood works as well as appointment schedule. I can also request refills on medication if I'm out before my next visit. Care quality is while in waiting room is acceptable as furniture is sanitary and comfortable. I've received full care assistance with Medi-Cal and my primary care physician makes things easy with referrals. It's been over 10 years now and I haven't found a reason to go elsewhere. read more

Sent meds to wrong pharmacy AGAIN. repeatedly I check with them and verify they have the correct place. Again they messed up. Every time they do this. Incompetence. People are nice but it was such an odd end to a visit. No info in the three medications my daughter was told to use. No name, no amount, no directions. Also they recorded her weight and not her height and had a long list of 'orders' so I asked because I like to know what she's being prescribed, she's only 10 and if something isn't necessary (like how drs love to prescribe antibiotics to viral infections) then I'd like to advocate for my daughter. They no longer print or give that info. No info on meds prescribed to my 10 yr old. Was told to Just go to Walgreens to get them, (and be surprised I guess?). Exit paperwork had "a diet ordered" and it said "Dr talked with us about it." And "counseling discussed". None of this happened. Lady said all forms say that. It automatically goes on every patient's chart. What? Why? Looking more on the paperwork it's got a lot of things we never discussed. It was a very short visit. Was told they're a 50/50 chance she should take antibiotics. Because it's either viral or bacterial. No way to tell. What about a swab or test to see. Let's avoid needless antibiotics please. Dr agreed that way too often people are prescribed antibiotics and said fine to wait and see. And have prescription just in case. I appreciate her candidness. Lady that came after was nice but didn't know what med, how much or why it said my daughter needs a diet. Diet won't make you less tall. She's 98% in weight but she's also 98% in height. Her endocrinologist said that's great a couple months ago. Lady said that's just what prints. It goes in her chart exactly. I don't like all this goes in my daughter's chart. She doesn't need to read she needs a diet at 10 when her height and weight balances each other. I need to just wait for her regular Dr to be available for visits at a different location. This location has made way too many changes and now adds way too many things to people's charts. read more

I had a wonderful experience at the Optometry Desk with Maria when she offered to help me step by step making sure my insurance had the necessary coverage for my son's appointmen. I truly appreciate the warm welcome and help I received and couldn't be more grateful for the careful attention and attentiveness I received. Keep up the great job!!! read more

The optometry department at VCC is headed up by Dr Tam and her team. They are the best ! We enjoy our visits there and feel assured that we are getting the best possible care. From the appointment process to the total eye exam it's always a smooth process. Thanks to all for job well done read more

I like my nurse practitioner and Enrique. He took great care of me. He was super efficient and very kind. The office wait time was ok. I had general care. It was very efficient. So far so good. read more

VCC: Vale Terrace - I was waiting. This was until I said, "hi I'm here, anyone available?" 20 min later! - Pediatricians Near Me - Vista, California

Bad customer service I wasn't able to see a provider because I was 4 minutes late and it's was up to the provider cause the front desk girl said she needed to ask the provider if she could still see me after having me waited for 10 minutes. Just to tell me that she couldn't see me. I kindly ask to please ask again cause I'm handicap I have a broke ankle I couldn't walk and she denied to ask and said that it's a policy she refused the service on top of that she gave me a stared and roll her eyes on me I told her that was rude and disrespectful and I left. How disappointed I was there are not professional and bad customer service. No star for them thanks for the front desk girl and the provider. read more

Il start off with the pros -staff is friendly , for the most part -it's clean Now to the cons.. -impossible to get someone on the phone -I did a stool test and they lost it , so they never sent it in for testing -the NP who called me was giggling on the phone and putting me on hold repeatedly to laugh with her co workers -took 3 weeks to get me a referral and when they finally did, it was to the wrong doctor ...... -the breaking point for me was when they called me and told me they found something wrong with my test results and then they scheduled me with a specialist, just to call me day before and cancel my appointment and gave me the runaround on re booking me (mind you this is for something serious) Overall I didn't feel like they were professional or cared about my health, so I ended up switching medical groups to get FAR AWAY from them. 1/10 would not recommend unless you have no other option. read more

Great work very happy withe the help thank you Maria from optametry!! Thank you guys alot read more

Guillermo is the best employee i have come across!! He is very educated and professional. I wish everyone was like him. He gave me a peace of mind while I was in distress. He's smart and kind. Im glad he works here. It wouldn't be the same without him. read more

Dr Cruz, assistant Brisa and Dr Jubb are all top notch. I love the place. Best ever. Fair, small wait, friendly and knowledgeable

I was very impressed with Marie, Dr. Wendy Mora, and everyone at Vale Terrace Optometry! I will definitely be returning , to have my peepers checked out! read more

Help was quickly provided. Facility is accessible. Staff is friendly and accommodating. Pleasant and therapeutic environment.

I arrived early for my appointment at Vista Community Clinic like they ask, checked in, and was told to wait in the exam room. I ended up sitting there for over an hour with no updates or explanation. What made it worse was hearing the staff in the hallway laughing, chatting, and talking about completely unrelated things instead of helping patients. It felt like they had no sense of urgency or professionalism. If patients are expected to be on time, the same should apply to the clinic. This was incredibly frustrating and a waste of my time. I won't be returning. read more

TRUST THOSE WHO YELP REGULARLY... Wow! You have GOT to read this entire post. This is terrible at it's finest. Staff is clueless, management figuratively walking in circles, and my time, like many others, is wasted. I spoke with VCC yesterday, confirmed my appointment, received a text confirming the appointment (in writing), and showed up today at my appointment time. Upon arriving, I'm told my "appointment" is a "standby" for any cancelations. ...Skipping excess details... I ask to speak with the office manager, who eventually sees me, is very nice, and proceeds to tell me it's a new system they are working through. I suggested removing the text confirmations until it's ready. I asked her if any cancellations had been made, since I had already made the 1 hour round-trip trek... she said "no," and that afternoons are usually busier, so she didn't expect any cancellations today. I left, sat in my car for 2 minutes, when I received a call that they did have a cancellation... right now. No business of any kind, whether expanding (like VCC) or not, supporting rich or poor, or staying open by the hair on their chinny-chin-chin should have uneducated staff, unaccessible resources, or non-operational systems. Of course, I went straight back inside, then waited 20 minutes + for the appointment. They finally called me up to reception to tell me the wait would be another 30 minutes. Community clinics should NOT be an exception... all health care providers should spend the money they make to have a properly functioning unit. I've spent 30 years in Business Development... I might know a thing or two that could help. Oh, and they have signs (everywhere) stating that "masks are required in this facility," yet nobody was wearing a mask, except for me; not even staff. Do NOT engage with VCC. Push your insurance to send you elsewhere. read more

VCC: Vale Terrace - THE worst - Pediatricians Near Me - Vista, California

I chose Dr. Besong as my PCP a few years ago and she started out fine. Then when I was having trouble with pain which lasted 2-3 months when I called the clinic to speak with her she was always unavailable. So the staff had me speak to someone else, usually a nurse practitioner. This went on for quite some time and eventually a Dr by the name of Dr Lee (sp) spoke with me and diagnosed me with diverticulitis and said the best way to treat it is antibiotics . I could barely understand her bc when I asked her what she was eating she said it was her snack, nuts. i do want to state that from the beginning, from the first phone call I was diagnosed over the phone only, there was never a physical exam done. When I asked for dr. Lee to give me a Rx she refused and kept repeating "you're not a Dr." I have never claimed to be a Dr nor have I ever tried to diagnose myself. This Dr just went off the rails. She then repeatedly kept telling me to just go to the ER and I should call my primary. So coincidentally when I called my primary i was told she had no appointments available, ever. It doesnt take much to figure out that bc I gave Dr Lee pushback now Dr Besong would not see me. I struggled With horrendous pain for months thinking my primary would help. Needless to say I was forced to go to the ER where they took care of me. Plus I dumped Besong and the VCC clinic. Why am I paying for insurance only to be sent to the ER?!?! Very petty, unprofessional, unacceptable behavior from the drs. read more

The staff is superb, hospitable, and takes time to understand problems. I took my 78yr old dad and the treatment from the moment of entry to exit was simply great read more

I had an excellent experience at this clinic, particularly with Dr. Silva and her assistant. I was treated with the utmost respect, received outstanding care, and was thoroughly guided throughout the process. read more

I needed help with enrolling to a couple benefits programs and Maria C was so much help , I'm honestly really happy she could help me out and make filling out paper work easy . Doing it alone can be tricky . Thank you vcc for offering these programs and thank you Maria c god bless you Shoutout to MARIA !! read more

They were very patient and understanding with my daughter that gets severe anxiety and the Dentist was able to calm her down.

I came in for dental care and the quality of care was outstanding. The staff were very welcoming and helpful. They took the time to listen and answer all of my questions and concerns. read more

All the Dr's & staff were friendly to me, & Dr Leonard was outstanding. I highly recommend her! She went above & beyond to make sure my baby & I were safe during my high risk pregnancy. She always greets you with a smile, & truly cares. read more

If it weren't for Elizabeth Baez, NP, I wouldn't put up with this facility. Their call center, specifically, is the problem. Please, for heaven's sake, hire people that can speak clearly and slowly to answer calls. "ThankyouforcallingVCCmayihaveyournamebirthdateaddressphonenumber?" Huh? Whenever I call to make an appointment, I have to ask the person, repeatedly, to slow down and speak more clearly. After every statement. Every. Statement. Then I can hear them roll their eyes, sigh, and start over. They're not great at listening either. No, I didn't call for a dental appointment, I'm trying to get a referral for behavioral health services. No, that's not the correct birthdate. After every call, I feel like I need a blood pressure assessment. If not for Elizabeth Baez taking such good care of my kids, I'd give up. read more

Se sacaron un diez. Muy agradecido Dr Salisburg an Maria volvere muy contento. Referire a mis amigos

Dental for my kids has been amazing care. great with communication on any procedure being done. Front desk is always friendly.

Bridget provided excellent customer service over the phone this morning. She got me set up with my appointments and even went out of her way to call me back after our initial conversation to let me know of a cancelation. I was feeling very nauseous and she really went above and beyond. I felt very cared for. VCC is always great but this care was even better than I could have hoped for read more

Marie in dental great. Concern and care for patients. Dr. Haan very preventative approach and also great.

Thank you Rocio for all your help before and after my operation. You have been so very helpful and I do greatly appreciate everything you have done for me to make sure I receive the best care possible. Also thank you Dr. Leon for your help with my operation and going above and beyond what any other doctor has done. Both of you are amazing, thank you again for everything you do. read more