Lianna at front was so kind welcoming and supportive when I called she actually got me to come in with my puppy Athena. When we got there everyone was so kind and loving. Athena ended up having a UTI so got her antibiotics and going to figure out the rest this month and definitely get dog insurance. But, thanks everyone for being so great and understanding! read more

I think I've met over 20 staff members and every single person there is awesome. As long as you communicate what's going on they are on top of it every step of the way and I really appreciate how they take care of our kitties Kuzco and Octavia :) read more

They did a horrible job with the euthanasia of my 17 yo kitty. I had my cat Lily for literally 17 years. They took her to put catheter for sedation and didn't return for an hour. I had to go out looking for her only to find out there was an issue with her??? When they finally brought her back, she was completely 100% sedated. I was not able to say goodbye to her, and also knew that she was in distress during her last moments on this earth. Sandy Sisco the manager lied about the entire situation. Please be aware of VCA. They lack compassion and experience. read more

VCA Pet Medical Center - Lily - Veterinarians Near Me - Temecula, California

Let me start by saying I love the drs and techs. They're above standards of anything and anywhere. The business side of this place is lacking. The front desk clerk is far from friendly and even though she acts like she knows all.. is often out of the loop. The charges were higher than the estimate and the reasoning was that they didn't have the product originally quoted... and they also tried to slip in an extra test that was not discussed. We worked with them to get my dog ready for a trip to Hawaii.. and i know the rabies and titer tests would be costly.. I did not expect to be railroaded on our last visit to get her certificate. I was charged a thousand dollars for a flea and tick treatment and a piece of paper. If you can go anywhere else and have your pets taken care of.. do it. Save yourself the money. read more

I took my daughter to VCA Animal Hospital with her two newly adopted kittens. We decided to visit this veterinary clinic instead of our regular veterinarian because the VCA clinic is conveniently located near our home (our regular vet is over 30 minutes away, without traffic). As a bonus, VCA offered a free first exam for new patients. We were quoted about $457 for additional tests and supplements. We opted to do the fecal testing (we brought in specimens already collected) and feline leukemia tests only. We were told that the leukemia test would take about 10 minutes, and we would have the results of the fecal testing in the morning. They took the kittens, and we were told to wait in the reception area. My daughter left with her two young children while I waited, and waited, and waited. After 30 minutes, I asked about the wait and was told it would be at least another 30 minutes. I mentioned I was told it was a ten-minute test and asked why it was taking so long. The receptionist said he would check for me. When he came back, he said techs were taking their blood now, and it should not be long. 30 minutes later, they brought the kittens to me, stating they had just taken their blood and would text the results later that afternoon. I left in complete frustration that I had to wait an hour for a 10-minute test, and they had not given me the probiotic medication or the flea treatments I paid for. To make matters worse, we called the next morning to get the results of the fecal test and were told they were in, but the doctor needed to review them first. A few hours later, we called again only to be told the results were still being processed. Hours later, in the late afternoon, we were told the lab equipment was not working and the results would not be available for 3 more days. We will continue to drive over 30 minutes each way to our real vet (not a commercial franchise with only the intention of making money off your pets over real, reasonable, and affordable health care) read more

THIS PLACE IS DISGUSTING. Came for a free exam because my dog has a uti and they were trying to FORCE us into paying for cancer testing, urinary testing, all sorts of stuff instead of simply prescribing the antibiotics first to see if it goes away. When we got them to prescribe she only gave us a 5 day supply when google fact shows we needed 7-14 days to treat my dog properly. She then stated if he doesn't get better knowing he won't with that dose, that we HAVE to bring him back and do all the crap they recommended. This place is a money grab and now that my dog is being mis treated reached out to my attorney and filed with BBB. This place is trash should've known better. Crooks read more

You couldn't ask for better care for your furbaby. We have brought our dogs here for more than 12 years, and never felt anything but safe in the knowledge that our babies were going to get the best care possible. We use their boarding services and whether its a short 2 day trip or a long 13 day trip, they give our dogs their full attention, they even text you pictures of your babies! We love this office, the staff and the confidence we have in knowing no matter what comes up..they are more than equipped to get you and your pet thru it all! read more

I brought my dog Brooklyn in for the first time today and we were both well taken care of. The front desk staff were warm and friendly and great with my pup! The doctor and the assistant were both very kind and thorough. Everything was explained well and I felt really comfortable with the cost. We got some goodies in our to go medicine bag which was fun and thoughtful. Thank you to you all! read more

Great service and very friendly staff. Very professional. Took the time needed to explain to me the cost and everything that include or not included. read more

They only care about money ! It's disgusting and horrible, they already have the building and the space ( cages) to look after your animals overnight, but choose to charge people who are heart broken over 3,000 dollars , 1000 for blood work and medicine , it's ridiculous, I get they need to make money, but not rip people off, don't recommend at all !!! read more

They offer free wellness exam initially. And Dr. Lee is very straight to the point and helpful with questions. Gave us some pointers as well. I appreciate all the help they have done to my cat. Their nurse/assistant, young, white female is very nice and helpful as well! Price is higher but they are better than S Temecula Vet Hospital as far as customer service is concern. Thank you! read more

VCA Pet Medical Center - My pet getting a wellness check-up to VCA. - Veterinarians Near Me - Temecula, California

Took my dog few days ago because she was having seizures, they took her in and gave her medication through and IV, 3 hours later and 1k went home with a drugged dog just to get home and start dealing with the seizures again, I called and they say I need to take her back and they need to hospitalize her, but that would cost me another 1.500 to 3k more, stay away from this people they just want money and don't really care for you pets. ***NO I AM NOT CONFUSED, THIS IS THE CORRECT PLACE*** read more

Clean, friendly, and very knowledgeable. I love how happy my puppy is going and leaving his visits. I feel comfortable taking my pup here and trust he is in good hands. read more

VCA Pet Medical Center - My happy healthy puppy on his favorite floaty - Veterinarians Near Me - Temecula, California

Poor service!! Forget about having a big dog, they need to drug the dogs every-time they come in, for their "safety". My dog never showed aggression but yet needed to be completely drugged every time he went in. They never stick to appointment time. Not only were my dogs have to be drugged to go in, they would stick them in a kennel for hours before seeing our dogs and then wonder why our dog was stressed out. And this whole "CARE CLUB" is a complete waste of money, don't get it. Your best bet is to go to tractor supply and pay way less for the shot cost. Don't waste your time on this place, their staff or "doctor". If I could give them 0 stars I would. read more

Friendly, gentle, loving staff who treated Luna as if they met her before. I was super nervous to start all over with a different vet, but it was absolutely the best decision! read more

VCA Pet Medical Center - Dedication to our military members for Memorial Day!! - Veterinarians Near Me - Temecula, California

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My husband and I brought our 8 year old male German Shepherd in with a contagious upper respiratory illness We were early for our appointment but were not made to wait in our car We were put in an exam room right away the room nurse Hannah was friendly and informative She listened to our story and ask pertinent questions She was gentle with my dog and explained everything along the way My husband and I were very happy with the care our dog received The cost was reasonable They texted me twice during the week asking how he was doing They answered my questions promptly Very professional caring quality vet care. read more

we have difficulties with this vet forever. allee wanted was our pet medical records, which they refused to release. i mean they don't own them. so when we asked the dumb receptionist, she said he needs to come in for a $300.00 exam. well i wasn't having that. he didn't need an exam just his records, so that we can take him to another vet. dont take your pet to this place the charge enormously high fees. i was not paying for something we didn't need. people are so damn greedy these days. and stop hiring incompetent receptionist. i would be ashamed of myself if i worked for a place like this. they are all friendly when you first come. then boom you are stuck. you people suck big time. and its not the first time we had to deal with these people. now go poind sand and have a merry christmas . suck someone else out of a fee, that your pet does not need. incompetence at its best. i can call my doctors office and get my records with no hassle. karma read more

My Boston terrier has been sick for 4 days with diarrhea, as of yesterday I started noticing blood and it seemed a little worse today . I called everywhere , Redlands, Banning , Murrieta , Temecula and of course my home town Hemet and no one could see him , regular vets were booked 2 weeks out , emergency care all claimed they were either at full capacity or the wait time was too long so they asked me to call somewhere else .. between a migraine and major anxiety of having to drive far , I came across Mars and decided to call. They told me to bring my baby right in and there might be a wait time , but I could definitively bring him in , and honestly I waited maybe 10 minutes . The receptionist was so nice and the nurse was also amazing .The Dr helped us right away and my baby is home feeling better already !! I am so so thankful read more

First time here and will not be returning. The reason for 2 stars was they were able to get me in the same day and receptionist was nice. I brought my pup in for swelling around the nail, nurse said to me, "easy fix". Then doctor came in and said after looking at my pup, "the dog is cute, but his teeth are not, he needs a dental cleaning", as if I didnt know that already. But way wicked rude to say. Then comes the bill, $250 to clip his nails give him a pain shot and drain, after I declined antibiotics because I have some at home, if needed, the nurse right away gave me attitude and rushed through signing to get me on my way. No wonder they have a new client coupon out there for $25, they get you in the procedures and if you decline, which you should be allowed since its YOUR DOG they treat you unfairly and thats a place I will never bring my dog to again. I will be returning to sky canyon vet in murrietta the vet is more nurturing and understanding, costs are reasonable there. Its just hard to get in because he is so popular, now I see why. read more

We switched to VCA from Sky Canyon a year ago and it was the best choice! The staff at VCA is amazing and I truly feel they treat you like family there. They've send a text the day after any appointment asking how your Pet is and they actually respond if you reply with a question. Great atmosphere, always friendly, and I highly recommend them to anyone looking for a family vet read more

We've been taking our 2 poodles to Pet Medical for 13 years. At age 6 our male poodle Pierre developed multiple endocrine diseases including diabetes, EPI and Addisons. Dr. Corso diagnosed and treated him expertly with loving kindness throughout the past 7 years. The staff is professional and caring. They helped us through the difficult euthanasia process for which we are very thankful. read more

VCA Pet Medical Center - Veterinarians Near Me - Temecula, California

My family and I had the most incredible service experience at VCA Pet Medical Center this past weekend. Unfortunately, we were faced with having to make the sudden decision to put our loving 10 year old Lab (Emma) to sleep. The compassion and care that Emma and our family received from the Veterinarian and her entire team was amazing. We are beyond grateful to have had them by our side during this incredibly difficult time, and we want them to know that their desire to put the true needs of our pet above ANYTHING else, has truly made a difference in our lives! Thank you from the bottom of our hearts for all that you did for us, and more importantly Emma! read more

Even though the vet techs were friendly, be careful when you let the vet tally up your estimate! For instance, I went in for my dog's ear infection and the estimate was 697.00. Info: typical physical exam was $49.50, other costs were additional tests and further care etc. Outrageously overpriced place for care. There are many other inexpensive vet clinics with similar, if not better care available in town. Check out your options. read more

This place is the best. Woke up on a Saturday and our 2 month old kitten had a bad eye infection. Called around to everyone to get a appointment and everyone was booked for weeks including VCA. But a couple hours later I got a call and they had an opening. They must have taken my number when I called because I never gave it. They where absolutely a pleasure to deal with and very reasonably priced. They took great care of Pepper and her eye has healed. They are definitely our new vet and they will be seeing our other cats soon. Thank you VCA. read more

Once again, VCA Pet Medical Center has gone above and beyond. Dr Corso is the BEST!! Dug loves her.

We have been loyal customers to this amazing Pet hospital for the last 15 years. We've owned Dobermans our entire life and bring all of them here. The dogs love coming here and love all the attention the staff give them. We've been through numerous surgeries, health issues, ongoing thyroid and many other issues. Dr Corso is very good at diagnosing issues. They always provide the best care and provide options. Seeing all these nasty reviews on here is just so wrong when we have been treated so good here. When our pets die they always send a nice card and flowers and guide us through the process. Sasha was diagnosed with bone cancer on 3/5/20 and we were provided 2 options. We chose to make her last days at home comfortable with medications. The staff was very helpful and kept her pain managed while she passed away gracefully at home. Dr Corso gave her 4 months to live and she made it for 3. We have 2 new Dobies and they will be getting all their care here too. If you want top notch care for your pet and a Vet that knows their stuff then you found the right place read more

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My dog is a pretty good in determining if people have good intentions. He never wants to go with the staff and can't wait to get out of there. The staff make no attempt to make your dog feel comfortable. Now they charge a ridiculous 80 dollars just for the office visit. In the past they would make you wait in the hot son for over 20 minutes instead of calling you letting you know they were running behind and to come back later. Try petco or anywhere else don't just come here cause it's convenient. read more

Dr. Bach and staff are fantastic! Caring , knowledgeable, and her expertise is of the highest level!! I have been going to Dr. Bach for over 10 years and Dr. Bach has always been beyond amazing with her ability to effectively diagnose and treat my dog's medical issues Saving their lives several times! I absolutely love her she is one of the BEST vets in my opinion! read more

Needed an appointment for a rabies vaccine for my dog so she can get a haircut. Luckily this place had one for the same day I called! it's close to my home as well! I did have to wait a bit but that's expected in a late afternoon appointment. The staff were super sweet and the curb side drop off was convenient! They went over everything with me! I hope to continue working with them. read more

Amazingly still in business. During the great recession, I was laid off and our family was living on our accrued savings. Our Pekingese was having difficulty giving birth and we could tell she was in trouble. We took her to this vet and were told that she would soon die unless they performed surgery on her right away. The cost was $1800 (approximately 1/5th of what we had left in savings) but I told the group to go ahead. They refused to start the surgery until I returned with cash in-hand. Our dog gave birth to 2 dead puppies and 2 live ones. Over that same weekend, our dog died. The response from the vet - "well, at least you got the puppies!" No apologies, no offer to return some of the ridiculous cash payment. Avoid this place like the plaque. read more

Waited 25 minutes to have my dog picked up. No one calls and says sorry for the wait or we are running behind. Karisa who picked up my dog was nice though. read more

I just wanted to give the Vet and staff here a huge thank you. During this time of craziness they were so supportive. I had to make a hard decision to put my friend of 13 years down. The staff was there to help me through this terrible time. The Veterinarian was so helpful to me while making this decision. They sent flowers and a card to my home. I have never felt so appreciative for that sentiment. Thank you again, from the bottom of my heart. read more

I've been taking my pets there for over 4 years, and had them on the wellness plan. Most of my visits were routine and dental related. Recently, the vet has prescribed a special food that I assumed could only be bought at the facility for $50 a bag. After purchasing two bags, my friend told me about an online service that could save me money and deliver. The service needed prescription verification, which you would think would be routine for dog food, but the vet is refusing to verify the script, saying I have to get the food from them because according to the manager Tarin, the online service Chewy.com isn't reputable enough for the doctor to authorize dog food. I asked them to price match at $36 a bag and they were shocked that it was that low. It doesn't shock me that an online service would have less expensive product, but what does shock me is their insistence that I buy from them or another of their VCA facilities around California or Arizona. It seems to be extortion, to force me to only buy from them something they prescribed. I don't feel comfortable doing business with them anymore, and they are losing my wellness business over this. In hindsight, the vet does order many unnecessary tests it seems that cost me more money and only come back negative. I feel like a vet should be able to recognize common signs and would have appreciated more conservative approach to animal care then all the extra expensive tests. But ultimately, forcing me to shop from them was the last straw for me. I'm done and would warn future patients to be cautious when dealing with this facility. read more

After years of being on the " wellness plan " these people sent me to collections for 234.00 for puppy shots ? We were told the shots were included in the plan. The puppy shots were all we received. They have debited my account over 1200.00 and I suddenly get a call from a debt collector. To not ruin my perfect credit I paid it, but of course will never be back. Long story short, I have now paid almost 1500.00 for puppy shots. Very nice people, horrible business plan. read more

I saw a definite decline in the quality of care given to my pet this year. My dog has been fairly healthy, so our visits are usually just our annual checkup and teeth cleaning. This year the check up was difficult, with a 45 minute wait in the parking lot in 110 degrees. My dog sustained injuries during his teeth cleaning. When he was released to us he could barely walk. The techs led me to believe it was just the anesthesia. I found out a week later that he had a pinched nerve in his neck. After a week, he was still in pain and having difficulty getting up and laying down. I reached out to the VCA office and received no response. We did seek chiropractor care to resolve the issues and now a month later, are seeing improvement. I understand neck injury can occur during dental work. I really feel a response from the office should have been communicated. No one did. Your techs should be better trained to recognize signs of neck injury. He couldn't raise his head after his teeth cleaning. I didn't know it, but that is an immediate sign of injury. If we hadn't sought other care, our dog would no longer be with us. We have been going to this office since they opened around 20 years ago. This year was the first real issue we had and it could have cost our pet's life. The staff does not appear skilled or caring. We have notes on our dog's chart about choker collars NOT to be used, yet every time they try to put one on him and we have to intervene. read more

VCA Pet Medical Center - Veterinarians Near Me - Temecula, California

Everyone that works here is super nice and friendly! We have had 4 dogs throughout the years and all of them have been seen here. They provide great care for our fur babies. read more

I came to this place with my dog who had a swelling on her hock joint (corresponding to the ankle joint of a human). I knew that the shin bone was not broken so it had to be something in the joint itself. The doctor checked the swelling (about 2.5 minutes) and stated that she would not know what it is and an x-ray is required. Charges: $77 for a total of six (6) minutes inclusive weighing the dog and checking his temperature! Then I was told the the x-ray would cost $275. Being familiar with x-rays I questioned the amount and was told that the charges include the "exposure of the assistant to the radiation" and sending the image it to an other doctor for a "second opinion". Charging for the "exposure" is a pure moneymaker which may work for the uneducated public. What's even worse is charging for the need of a non-resident doctor before an x-ray is even taken. Any doctor or veterinarian who orders an x-ray must be able to see bone fractures and/or a bone chip. (Reading soft tissues concentrations is more difficult but this does not apply in this case). This "required" fictional second opinion is a clever door opener for many more charges. How about if the non-resident doctor is not immediately available and your vet. recommends to keep the dog for observation and you have another hundreds of dollars going down the drain? Yes, our feelings for animals is a good money maker. Shame on you! read more

This place is amazing the staff and doctor Dave is amazing and caring they called 4 times to check on my car thank you guys soooo much

So disappointed in this vet office. We have been coming here for years with our dog. My family also brings their pets here. We all have utilized the pet wellness plan. My plan expired in June, and I hadn't gotten in to take my pup for his shots and teeth cleaning. I called to make an appointment and they said it was no problem, they would honor the plan as we didn't use any of the services that the plan included, and paid the $34.99/ mo. for the past year. (He's been on the plan for the past 6 years). When I brought him in, they said that they, in fact, would not honor it and that my bill would be full price. Frustersting that they told me one thing over the phone, made the appointment, I brought him in, spent an hour there, to be told that the person on the phone misspoke. Needless to say, I did not resign up on another plan. read more

I love this place. Unfortunately I had to euthanize my 14 year old cat a few months ago. All of the staff was wonderful and the condolence cards were an unexpected but compassionate gesture. I just adopted a new kitten and will be bringing her in for her first check up. read more