Terrible workmanship. When things began leaking (yes multiple) he ghosted me and I had to have…read moreanother plumber fix his work. He also charged me double what the quote was! His response: Is a complete lie. I work from home... I'm always here. He never responded to my calls/texts. Had to pay another plumber to come out and fix his work. As two things leaked soon after... I'm worried more issues will arise that I can't see as easily.

LJ was on time and we found his service of great quality and value. He had our sink and faucet…read moreinstalled in no time. In addition we really enjoyed chatting with him about travel. Will certainly use him again!

P&G installed a gas line AND the mechanism for our firepit. It leaked on first use, and they…read morerepaired it for free. It leaked again on second use and they repaired it, then tried to slap with us with a $600+ service fee. We used it twice, and it leaked both times and WE have to pay for that? Attached is the picture and message sent. How is it that the customer would be responsible for this the FIRST time is was used after a repair?? This is not right. Attached is a picture of the leak and the message I sent them. They are a fine company as far as showing up and doing the work, but anyone can do that- integrity comes out in the customer service provided. I emailed the owner twice, and the angry gatekeeper (who hung up on me) told me that she spoke to him and they will not reverse the charge. He doesn't even have the integrity to call an unhappy customer. I would NEVER recommend this company to anyone.

I have been using Proctor and Graves since I bought my house almost 3 years ago and they've been my…read morego-to's for several plumbing, electric and a recent AC install project this week. They're always very dependable and forthright about pricing and have amazing customer service. Not the cheapest or most expensive - right at a fair price that I trust combined with the skill. Josh is my plumbing guy and Chris and another did the AC - all helpful and considerate. I don't use anyone else and recommend them to everyone. I figured after about 8 visits on my fixer-upper, they've earned all 5 stars with flying colors. Highly recommend!

The pictures say it all , my experience was a nightmare. We told them it was a leak in the front…read moreyard. Pic of pipe they finally repaired, the rest are what they did.

My airconditioner/furnace was purchased from this company six years ago and has had to be serviced…read moremany times. When it was three years old, it needed addtional Freon. It needed addtional Freon again this year (2026). I was charged $300 per pound for two pounds of R410A. This is excessive. Wholesale cost on the high end is $20 per pound. This means I am paying $.55 a day for Freon. I also payed for an unsuccessfull leak search. No calls to Pioneer about this have been returned. This company is an LLC registered in Delware and has acquired local HVAC companies: Cook's Comfort Heating, Cooling & Plumbing Dale's Heating, Cooling, Plumbing & Electrical Frog Heating, Cooling, Plumbing & Electrical The Surfin' Plumbers Plumbing, Heating & Cooling Venture capital and private equity firms are buying and consolidating service firms in many cities, eliminting competition and raises prices. Consider using a small locally owned independant servicer.

This was one of the most frustrating service experiences I've ever had as a property owner…read more Robert Junior was my first point of contact--he was responsive and helpful, even after telling me he was no longer with the company. He promised he'd stay involved and keep communication flowing. That held up briefly, then he completely disappeared... and so did his father, Robert Senior, who had "taken over" operations. I would hardly call his lack of communication and strong lack of customer service "taking over." My tenant dealt with ongoing AC issues for over a month, sometimes with no working air during hot summer days. Every time I was told the issue was resolved--whether it was the thermostat, the board, the float switch, or then a mysterious plumbing issue--something else would go wrong. I asked repeatedly for a clear breakdown of what was fixed, when, and by whom. I was told it would be emailed. I gave my email address, correctly spelled, six different times. Still never received the paperwork and it has now been almost THREE MONTHS. To make matters worse, when I tried to get clarity, Robert Senior called me and snapped. I remained calm and professional throughout, but the lack of accountability and the dismissiveness were inexcusable. At the end of the day, I had to micromanage every step just to keep things from falling apart. This company may be family-run, but the communication and professionalism were anything but warm or reliable. And this is putting all of the above lightly. I could post screen shots of all our text messages but that would take me a long time and I've already wasted more than enough on waiting around on these two. If you value your time, your tenants, and your sanity--look elsewhere.

This company is awesome. During the 01/2026 ice storm our heater died. We called Nashville heating…read moreand air. They came out the following day and diagnosed the problem. They were able to order the part the next day, and the following day were back to put it in. Now we are all warm and toasty again. Robert Jr gave us a perfect experience. I'm so glad we took a chance on calling this company blindly!

Great company! Did a great job installing my new unit and cleaning air ducts! Would totally…read morerecommend them! Great service and very informative!

They showed up and did the work for me in Madison, TN the same day for a fraction of the price of…read morethe competition. I needed HVAC ducts replaced and some work done for my gas heater/AC system. The owner is super friendly, knowledgeable, and smart about the work. They didn't propose doing unnecessary repairs like other quotes i got and my system was working perfectly by the time they were done. Will definitely work with them again in the future.

they were on time. quick. efficient. went above and beyond. got us in within the week we called…read more we bought a new home and while it had what looked like a c wire in our thermostat it was not connected to anything and we had no idea what we were doing. JR came out. got us hooked up and gave us some tips and tricks to get our new smart thermostat in a good schedule! the price was the best we were offered and we had called around to find the best bang for our buck. they also had options to pay via venmo to save on card fees! give them a call. you wont regret it

We had a 25-year-old HVAC system that sounded like you were at the end of a runway...our…read moreNashville-based daughter and son-in-law told us to contact WilkerSon's and they responded quickly; talked to them in person and came out to take a look. They recommended a system and accommodated me with a date that worked. The "Sons" came out with an assistant and worked 3 hours to fully remove the old and put in their new systems. Now it sounds like a small air purifier!! These guys are professional, courteous and very knowledgeable. I checked their pricing and it is extremely competitive. Worth a call!! Joe C.

Nothing at all but good things here. We were a little nervous going with someone with not as many…read morereviews as some of the others... but the reviews they did have were RAVING reviews. Pros: - They were one of the only ones who responded quickly. - They were able to come out immediately. They actually quoted us 2 pm and came out 2 HOURS sooner (with plenty of a heads-up notice. Very communicative.) - Their price was unbelievably fair. I couldn't believe it. - SUPER kind and respectful. - for those concerned about COVID, he wore his mask the entire time. CONS: absolutely none. * we now have our go-to AC guy. THANK YOU!!!

Scammers - Came out, gave me a price and said I would need to pay that so he could come back with…read moretools. Paid him, he never came back.

I called MJ Frick on a wednesday afternoon. I had a new AC/Heat unit installed by Friday afternoon!…read moreMason came to my house Thursday to check the system. He was friendly and professional. I then talked to Jordan by phone. He gave me the price and scheduled installation. Friday morning Robert and Jamie arrived to install the new system. Temperatures reach over 100 degrees. They worked hard though the heat and kept me informed of their progress. They also were friendly and professtional. I highly recommand MJ Frick! Annmarie W. Mt Juliet

Had the worst experience with this company! They charged after hours fees for coming at 3 PM. 3…read morePM... not 5 PM. That was an extra couple hundred dollars. The man then arrived and was apparently new, yet trying to diagnose this alone. After being in his car for 45 minutes with no update, he finally said I would get it fixed 4 days later and the diagnoses was one they had said before (that was also wrong then). It was wrong again this time. I called another company, they came out the following day and it was fixed in a day. Will never recommend MJ Frick and their incompetency.