I had been wanting to go to Varanasi ever snice I heard of it 2 and half years ago. Finally on the 8th Jan 2022 I went with three other female friends. We were very excited as were going to a restaurant after about six months due to Covid-19. We dressed up.
The welcome was very warm and the deco was amazing. The food-some of it was nice.
But one of the four dishes was cold and another one was the wrong order. Not a problem, we thought-these things happen. They were busy, so it took us a while to get the attention of a waiter to let them know-during which time a few ended up eating about half the cold dish.
Whilst the waiter accepted that he might have misheard the order and hence got the dish wrong they still refused to replace it with the correct dish! As for the cold dish they said it had half been eaten.
This was extremely disappointing and very poor customer service. I felt embarrassed, as had been recommending this place to my friends for ages- one had travelled from Shropshire.
For the sake of a small bowl of dal, it left a very bad taste in our mouth, has earned Varanasi this poor review and loss of future customer.
Mrs Kale ad Friends. read more