bought a vape that literally would not hold a charge(would charge for hours and die after a couple…read morehit, an associate even saw), HAD TO EXCHANGE bc I could not use it? Bought another vape, paid the difference and that one absolutely sucked and would not stop leaking. Tried to get a refund and they said the receipt says NO REFUNDS, do u see anywhere on this receipt no refunds? I WOULD NEVER HAVE EVEN BOUGHT THE FIRST DEVICE IF IT SAID THAT. Do not come here. They will scam u and try to make it ur fault. Btw I talked to someone named kaley. She told me TO MY FACE I could get a refund and then told the associate no over the phone. So now I'm stuck w a device that doesnt work. They banned me for being upset, didn't get loud or rude with ANYONE. Will be telling everyone not to come here. Extremely unprofessional.

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I'm going to start off by saying I do love this place. I go to this location at least 3-4 times a…read moreweek. I've even brought friends there to make there purchases as well. Well last night I went and there was a employee I've never seen before, I told him what I wanted and then walked to the register. I proceeded to type in my loyalty number he rang me up and told me the price. I questioned the price cause it was different than 2 days prior. He told me that it has been the price since he has been working there. 6 dollars more than normal. I paid and went on my way. All day today it bothered me, then once I opened my new vape it didn't even work. They do have a 24 hour return policy for things that don't work. (A plus) so when I returned there was a different employee there so I asked him how much are these vapes and he told me the price that I have always thought it has been I was overcharged by 6 dollars. What really made me upset is that when he handed me the return receipt it said 6 dollars less than what I originally paid! Bottom line this employee was shady for charging different prices to loyal customers! I guess it was his tip!! SMH I will still return and buy my items but I'll be very aware of my past experience and will NEVER buy anything if that particular employee is working the register.

After buying a vape pen from here 2 days later the pen became extremely hot and stopped working, I…read moreexpected that i would be able to swap it out with no problems being that the customer service was initially good but after calling im told they only except broken products back after 24 hours . I wouldn't shop here for vapes anymore I've never ran into a defective pen before now...

Awesome company will work with you anytime you need it. I come here all the time and they're very…read morefriendly

I called guy said he'd look for what I need and text me or call the same number I called from…read more 40 min later no answer Called again and then he let it ring 4 times then ignored me. Why have me waiting for nothing? You could of told me no we don't have what you need. Instead you're ignoring my car. I'll make sure to take my business else. Use to be my go to. But the service has slowly started getting worst and worst.

Well, wasted 30 bucks on coils I can't use. Box unopened, won't exchange for the correct ones and…read morethey dont do refunds even if you haven't even left the store, because all purchases are final. I went in and asked if they had the rpm2 coils "but not the skinny ones, i need the thick ones" Yeah I should have known the exact number, apparently the skinny ones are called 3.0? I don't know what the the thick ones are called still. But I was clear that I didn't want the skinny ones. I said that first. Assuming he understood me, he said "we have the 3.0s" I said awesome, not knowing 3.0 are the skinny ones. He never let me see them, they were in his hand the whole time including check out. Once I paid he handed them to me and I saw they were the skinny ones. I can't use the skinny ones. Before I even left, as soon as I saw they were the skinny ones I asked if he could exchange them. He said they're out of the other ones, I asked for my money back, he said they can't do refunds, I asked if I could exchange them later when they get the new ones in, he said yes if I don't open it. I asked if I could leave them there and he said no because they'll get lost or resold, so I brought them home and stored them on my shelf, untouched for a week. Box still unopened and factory sealed, same exact price as the correct ones! I came back in 3 times to exchange them and they didn't have them. Today they had them and he said he spoke with the owner and he said they won't exchange them and that he told me twice they were 3.0s. And claims he showed them to me when he did not. I didn't get to see them until after I paid. I feel scammed, I'm out 30 bucks for something I can't even use. I drove back a total of 3 times for nothing. This place is the worst. Watch out. They're dishonest and deceitful. Eta,Now after I've posted this and seen the other reviews, it seems this is a thing they do on purpose to people. Also upon looking at the box, these aren't even 3.0, it says 0.6, so he even said the right ones but gave me the wrong ones. Somehow my Google review disappeared, some how, magically, my negative review is invisible to the public, I'm guessing it was paid to be removed. So I'll copy it and I'll keep posting it.

This is my go to vape store. Staff is always helpful and friendly. They have a ton of inventory and…read morea lot of good house made juices (all I get now). Very clean and organized. Love the recent remodel as well - built in shelves look nice. Prices seem to be competitive and you can usually catch a deal. I smoke: - Novo2 w/ Kingslayer - Full-size mod w/ Potluck (basically CrunchBerry Cereal) - Wife is hooked on the Avalanche in a Smok Stick v9. These house juices are great. Avalanche is a little to sharp/cool for my liking. Either way this place is great, if you don't go here you should give them a try.

Sold my husband the wrong item but did give a full refund minus the tip. Also offered to exchange…read morefor 2 bottles of juice. I would have definitely taken him up on that put I wasn't there to pick out what I would have wanted. From what my husband told me they were very nice and they are very accommodating which is really nice. Thank you so much for your help.

Extremely overpriced and all the glass is from D.H Gate…read more This quality is not worth the over marked prices.

Just picked up a FAULTY Geekvape Pulse from this place for almost $30. The woman there stated she's…read morevaped on them before, but when I told her multiple times it is not producing the flavor or the amount of vapor typical for this vape, stated there was nothing else she could do because it blew vapor. Extremely disappointing customer service, considering it's why your shop mostly stays open, you'd think they'd remedy issues like this. I've also worked for this company, and now how to properly handle these issues. Officially have lost my business, as well as my respect for the company.

Super helpful and helped me make great informed choices. Can't remember the ladies names but one…read morewas kinda vertically challenged and the other one had cute pink hair...lol.

Wonderful selection, great location outside of the airport, and exceptional customer service and…read morehave all varieties!!

Smoke em' if you got em' When they are gone, come here and…read moreget a vape I've constantly told myself I was going to quit smoking. It smells bad, it's unhealthy and it's becoming more and more socially unacceptable. E-Cigs and Vapes have become overwhelmingly popular. Especially since Stephen Dorff's sexy ass has been on those Blue E-Cig commercials... mmmmm..... but I digress and f*** Blue E-Cig's. The shop is clean and organized. The coffee bar commands attention at the center of the shop, with the testing flavors neatly displayed for trial runs. Seating area and TV are to your right, but the money, the money is to your left. Several different models to choose from and the selection of juice... let's just say you better wear sandals when you go in because if you're wearing socks they are going to get knocked right off.. and socks are expensive. Brian hooked me up with a really sleek design, suitable tank and spent a lot of time with me testing out what type of juice would best suit my preference .Before testing out the juices, I voiced my concern about spreading germs due to my strep throat. All of a sudden an adorable girl popped up from behind the counter and said "we have sanitary tips!" I was impressed that based on the brand of cigarettes I smoke, Brian was able to determine the mg/ml level of nicotine I would need. The level of customer service and pride in product goes unmatched. "You smoke?" "Smoke? Do I look like a f*cking idiot?" ~Richard K. Morgan Don't be an idiot, stop by E-Cig & Vapor Lounge today.

Stopped in today after checking the website for their carried lines. The store was clean, well…read morekept and decently organized. The selection of quality liquid in a variety of flavor profiles was fantastic. My only issues: no seating for testing liquids and the overly complicated eliquid menu. They do have a coffee bar, although I did not try it, maybe next time. :-) Very friendly and knowledgeable staff.