This place is Great!!!! Price customer service you can't beat it!!! I recommend to anyone who's…read morelook for Great people who will help you with all vape questions this is the spot!!:) .....

I can 100% say you won't be disappointed with this vape shop. Mr. Chang and Gary are very helpful…read moreand won't steer you wrong. They make sure to keep the shop well maintained, clean, updated with newest products, fair priced and on point. Their customer service is on top and they make sure YOU come 1st. Ofc they are here to make $ but they aren't pushy or disrespectful in any way shape or form, they make sure you are satisfied. I love how they don't try to act as of they "know everything" and when in doubt help you figure out what you need by doing the foot work for you i.e. looking up info about products, inquiring about different items if you ask. They even offered to order in certain things if they don't have it/normally carry it. Their dedication shows in how the store is managed and it's refreshing especially in today's world. One of my favorite things is their rewards program as well, free bottle of juice just for buying things I'm going to buy every month regardless, Sweet deal id say. ((Ofc you have to acquire a certain #of points but duh )) They offer a variety of salt nic, regular juice, multiple brands of devices and pods. This shop has killer customer appreciation, various different flavors, brands, levels of nicotine you name it. Why go anywhere else when you can be appreciated and valued, not go broke and not have to worry about being taken advantage of if your new to the vape world!?! My advice-go to Against our odds!!

Visited this cool little smoke shop yesterday with everything you'll need in there. I personally…read morewent for a Vaporizer and the gentleman at the desk was super helpful. I would definitely return again.

Beware if you're young or a woman. Went in today to get the same battery my fiancé has and…read morepurchased there less than 2 weeks ago for 30$ and he tried to charge me 40$. Also tried to charge me 20$ for an ooze pen. And if you're a cart smoker you know those break after 3-4 charges. I'm not dumb so I walked out. Worn be back

Edit 8/11/20…read more I recently placed an order on Monday the 3rd and paid for shipping (better then standard shipping) and I've been calling and emailing them. I finally got ahold of someone and he was a complete asshole. First off when there's a issue don't be rude about it, he explained it wasn't their problem due to the fact "it left their facility" I know Covid has been an on going issue and I understand that but the fact I've been trying to call for days now and when I finally get someone on the phone I'm being spoken too with a condescending tone? I should be refunded my shipping I paid and at this point just be charged for the juice.... They have some amazing juice as I said previously in my post review years ago, I still had a issue with delivery and YEARS later it's the same damn thing. I'm from ny and I've ordered lunar harvest from the king of the cloud line up and it's amazing! Really wish the store was closer so I could actually go in! Check them out or online! Only reason I gave 4 stars is because of a shipping problem I faced the first time and now my current order is taking forever and it should of been here Monday but despite that they're amazing ! Go check them out!

It's a shame that this shop isn't closer to me because it's a great B&M! Not only is it one of the…read morefew B&Ms that does military discounts, but they have regular offers/specials for liquid. All their liquid is made to order, in house, in clean room. They have an great line of flavors that is always expanding to cater to their clientele. They are also one of the few B&Ms that opened because they are Vapers...respect. They're also releasing their own mod! Overall, the knoll is just a great place to go, hangout, and vape. They have my business!

Horrible customer service. Should be called customer disservice. Shipping times are absurd. A week…read moreand a half and still nothing! Lip service from email contact. Find another supplier!

I was going to purchase my first vaporizer through Planet of the Vapes, but Planet of the Vapes…read morekept me from doing that. You see, they don't have telephone customer support, so I had to email them. Well, Jason replied almost instantly, but he said he was forwarding my request to someone else due to a certain question I had. So, I emailed him back to ask him to answer the other questions. Been waiting over 45 minutes for ANY of them to reply. When your sales agents are this complacent, it costs the company sales. That's what it did with me, and now I'm taking my business elsewhere. All 3 questions were simple questions that could've been answered in less than 15 seconds each, so I really didn't appreciate being put on the back-burner like they could care less about me as a potential customer.

I rarely, if, ever, give five star reviews, but these people are truly awesome. It's like walking…read moreback in time with the level of customer service they provide. They are eager to help, explain, recommend, and even clean your vaporizer. They are super cool to talk to you, and very patient with questions. Can't say enough good about them. If you vape, go see them!

I contacted ty vapor with permission to return a bottle of vape juice which had an expiration date…read moreof June 2024. Which meant my purchase of 2026 would expire in 30 days. Being such a large bottle and a not a heavy smoker clearly would have degraded in color and taste. Although I was given permission to return the bottle I was met with all kinds of hostility but I stood my grown and my intent to return for a.bottle with at least a 2025 date. I was told that vape juice last 5 years which all vape users know to be untrue. I kept standing my ground stating I wanted to return and exchange. The cashier told me this was her store and im coming to her job with complaints. I advised her I have been a customers for years, she was extremely hostile and I told her she was very disrespectful and I had children older then her. She continued to argue, the manager jumped in as if I was the problem but never offered to handle the dispute. I will not be returning to this store again. Clearly customers have no true valued to this business. I know the owner would never stand for this behavior because he's a great guy hopefully he will exam the stores camera on March 22, 2026 between the hours of noon to 2 pm and see how his employees have total disregard for his cusomters..I wont return until his employees are capable of handling customers with Mutual respect. ​​

I don't live in the area anymore but this vape shop is unlike any others! Absolutely the best!!! It…read moreis owned and ran by a WOMAN. I was a customer via my husband first then I also started vaping and they were incredibly helpful, nonjudgmental with my lack of vape knowledge, friendly, great discounts and rewards, and just an overall great vibe! I moved away and our new vape shop is also ran by a woman. I am proud to say I took a leap of faith and applied for a job with them. I've now been helping run 3 stores for over a year. I never would have thought that was possible without this woman owned shop in MD paving the way and erasing the gender stigma with vaping.

I have freeMaX vape device that had functioned properly. I stopped in to get a different coil that…read moremight improve my experiences with it. The VERY helpful staff provided me with excellent advice for a new pod and coil that worked out WONDERFULLY. Now I enjoy me device with more satisfying vapes and a tank that does not leak. Thank you for a knowledgeable staff.

This is my go to store for vape and other various products. Absolutely would recommend this…read morelocation to anyone passing through. I stop being here at least once a week and I'm always greeted with a smile and conversation. Customer service is outstanding.

I was here on Sunday and the guy gave me a hard time ,he rushed me…read more and kept nagging me about every 10 or 20 seconds asking what I wanted to buy when I was trying to figure out what pack of cigar wraps I wanted to buy and so I had to make a quick choice instead of having time to think more about what I wanted and I wanted to buy a lighter and asked if I could have a pink one and he lied and said he didn't have one when I saw one sitting there in a new pack of the same lighters ,he was very rude and pushy and I won't be coming back here unless i have no other options anymore,I'm very disappointed with his attitude.

I have been going there since I first started vaping, I simply will not go anywhere else, every…read moreperson that works there is great, best customer service, wide variety of all things vape! I highly recommend you at least stop in & see for yourself.

Good selection of vapes and juices. I was able to call in and make an order over the phone…read more Knowledgeable staff was able to help me select the right juice.