I brought in a much loved leather purse that was pretty beat up on the bottom . The purse is…read moreunusual not only that it's an uneven denim blue color leather but has depth to it with puffed stitching. The cobbler was not to keen on trying to clean up and find a dye to freshen it up. So a lovely woman named Tenneil (spelling?) took it upon herself to start mixing colors and created a custom blue cream dye that turned out to be perfect! She gave me the dye, the applicator and showed me how to do it ... and all of this for free. She was amazing and understood how much I love this purse!!! Check it out... And by all means, go see the folks at Takkens SLO. And particularly Tenniel

My sandal heel needed to be re-glued so I brought it in to Takkens on Marsh Street in SLO. We've…read moretaken our shoes for repairs and cleaning for decades, but the service and repair work have gone downhill. The woman handed me a ticket after I paid $10 to repair one sandal and clean the pair and said it would take a few days. I waited about a week before returning and was asked if they had called me. The sandals hadn't been touched. So I waited a few more days and returned again. The man behind the counter made me wait at the counter unnecessarily while he answered the phone and carried on a conversation, then organized the area directly behind the counter, and greeted customers coming into the shop until finally asking me for the ticket which I handed to him without delay. He gave me the pair and I walked out to my car. I looked at the heel of the sandal and noticed that it hadn't been re-glued. So I walked back into the shop and showed him the heel. He took it back and I waited for a call. No call so I came back into the shop and the leather on the heel was not aligned well. It was a sloppy job. When I pointed it out to the same man behind the counter, his answer was "well, we're not professionals. If you wanted it done professionally, you could've taken it to the Paso Robles location". His attitude dumbfounded me! Why would I expect a shoe repair shop to be capable of fixing shoes properly? As I stated,Takkens has changed and not for the best. Find another shop even if it's in another town. The staff here seem to be just sales people. Such a shame.

Roxanne's maintains an impressive selection of various comfort-brand shoes, as well as a section…read morefor ballerina-specific necessities. The staff there was friendly and helpful. Unfortunately, there is little room to look at this selection and comfortably try any shoes on. In fact, it can get downright claustrophobic and crowded, which makes for a very unsatisfying shopping experience. The overall quality of the shoes is good, but you had better be prepared to pay for that quality because the prices are extremely high. I would recommend Roxanne's if you are looking for ballerina shoes and tights for your little girl, or if you are in need for some sturdy slippers for some at-home lounging.

Friendly staff, probably high but nice people. Noticed a $10 upcharge on Birkenstocks... when asked…read morethat was just what they charge.

Very disrespectful and disappointing display in their front window…read more U.S. FLAG CODE United States Code Title 4 Chapter 1 §8. Respect for flag d. The flag should never be used as wearing apparel, bedding, or drapery. It should never be festooned, drawn back, nor up, in folds, but always allowed to fall free. I hope this store takes the time to educate themselves on the U.S. Flag code to show proper respect to our nation's beloved flag. It really does mean a lot to many, many people.

Beautiful store, with great quality products not found in the other downtown stores…read more Why the 2-stars? Customer service. My sister and I walked into Romp yesterday afternoon while on a shopping spree downtown. I specifically brought my sister in because she has been missing her favorite shoe store from downtown Santa Barbara since moving to SLO. She immediately fell in love with a pair of boots and with a couple other items. We were greeted once when we walked in, but never attended to or acknowledged after that. There was one single other customer in the store who was trying on a pair of shoes and making a purchase. We perused for about 10 minutes, ooohing and ahhing over certain items and were very interested in trying on a few pairs of shoes. Unfortunately, we weren't deemed worthy enough of attention from the sales lady, who ignored us the entire time. We left the store without being acknowledged or thanked for our visit. This was an extremely sour taste to be left with and we both agreed that driving down to Santa Barbara for our high end shoe purchases would be worth it, rather than being ignored and not helped.

If you're even thinking about updating your wardrobe, go to Shoe Palace. The selection right now is…read moreactually unreal. They have Juicy cutout sets in stock from XS to Large and yes, matching bottoms included. That alone is hard to find, but on top of that, EVERYTHING is 25% off. Not just a few items... literally everything. The variety is what stands out the most. You're not digging through leftovers or random sizes -- it's a full, well-stocked selection with pieces that are actually current and styled right. If you know, you know: finding a full set in your size, on sale, without sacrificing style is rare. This is one of those moments where it's worth going in before it's picked over. 10/10 worth it.

Probably more store I've ever been to and walked in music was blazing loud no problem with that but…read morethen when I wanted to ask for a pair of shoes, I waved my hand a couple times so I asked for help and when the girl came up to me and she said next time please don't yell at me to get my attention while I'm talking to my supervisor I said OK no problem walked out zero respect, horrible customer service and the young lady that works there is disrespectful.

This store is amazing! I was shocked at just how big a selection they have for the size of the…read morestore. Way more than any shoe store I've been in before. I was helped right away and tried on lots of pairs of sandals before landing on a pair.

Great selection of comfort shoes. They had all of my favorite brands and the service was…read moreexceptional!

This store really does a great job of being a great local vendor for mid to higher end value…read moresneakers. I happen to search for some sneakers for my wife that at least had some purple in the coloration, and some clearance ones showed up at this local store. I turned up about an hour before closing and not one, but two kind salespersons helped me search the store. We went thru most of the clearance racks, and the sneaker sections, and at first found nothing. For some reason, the sneakers were displayed no where near where they normally should be. While it took awhile, they were a bargain, and my wife loved them, and I got two pairs. They were New Balance brand which also had nice thick comfy soles. If one wants discount sneakers at outlet prices, this is far better than driving to the Oxnard Outlet area. In addition, they did honor giving a new customer discount, thus saving even more.

This review is mostly a criticism of DSW as a whole. I visited this particular location a week and…read morea half ago. DSW advertised "25% off almost everything." After trying on several pairs of shoes, I brought two pairs to the front with the intention of purchasing one of them. They were different brands, so I figured it was pretty likely that at least one qualified in the 25% sale. The employee working that day (at least the only one I saw or spoke to) let me know neither one qualified and freely admitted that the "almost everything" was really not accurate, pointing to just a couple of sections where there were shoes on sale. Thanks for false advertising, DSW. Beyond this bad start, the shoes I selected from the clearance section (which, mind you, were not inherently outside of the 25% off sale) had a purple sticker, indicating they were 30% off the price listed on the box, which said $63.99 (see photo). When I went to check out, I learned this was a mistake -- the shoes rung up at $84.98. Finally, I have donated shoes many times and had accumulated $35 in rewards prior to this visit. Instead of being able to use all of this credit towards my purchase, I was only permitted to use three rewards at a time -- even though they are tiny ($5) and have expiration dates. This was a first for me, and while I briefly asked for clarification, I did not feel like getting into an argument with a store employee. This experience was a disappointing one. Truth be told, my last few visits at DSW locations in the Bay Area have not been good. I think the business is simply going downhill.

Moe was very helpful and gave me a great deal on some Hoka shoes. Thank You Moe, we will be back.read more

I went in a few times in the past and had a great experience but recently not so much. The great…read morething about going in was that staff always helped figure out a good shoe option/s as experts. Recently I went in looking for a shoe, no one approached me to help, the effort was minimal and there was a suggestion to purchase it online on their site. The thing is, if I wanted to purchase online I wouldn't have bothered driving 30miles watch way to get to the warehouse. The other thing is, that they did have a newer version of the shoe and a different employee had to step in to put two and two together to pull a pair out of the back. Quality of service has definitely declined, pretty disappointing. I of course ended up purchasing shoes online from the actual manufacturer instead.

Ambiance is my favorite store to shop while visiting SLO & Paso Robles. Their selection of clothing…read moremeets my every need. Recently I had the pleasure of meeting Kannyn, the owner. What a lovely woman she is. In my adult life I haven't had the luxury of having a personal shopper/assistant and on that day Kannyn stepped in and that's exactly what she delivered . She is Amazing in styling to your body type and showing the many options for being fashionable. I rate Ambiance 1000/10. Kannyn is a supreme example of professionalism combined with that personal touch of love we all welcome. While shopping I also observed her staff following in Kannyn's footsteps! Very impressed and look forward to my next adventure. If you want the perfect ambiance while shopping...make sure you visit Ambiance. Thank you Kannyn and ladies. You're deeply appreciated. Janine Evans

Ambiance was such a fun find during a weekend trip--I was immediately drawn to the style and…read morequality of everything in the store. You can tell a lot of care goes into both the product selection and the overall experience. I visited again a few months later and met the owner, which made me love it even more. She's been incredibly helpful staying in touch and assisting me with purchases remotely, and the level of service is just as great as shopping in person. Even being out of state, I still feel like I get that same personal, boutique experience every time. Highly recommend!

As a first timer looking to purchase a pair of boots. It took 10 minutes of walking around,…read morecluelessly trying to figure out where things are. Eventually, a lady who was more concerned about stocking the shelves than helping me out came over to check on me. Regardless, her 2 minutes of time was short lived, and far from proactive. By the time she returned, I finally found what I needed but surprised how much she didn't want to make sure I was taken care of. Simply a case of Job burn out or she had just dealt with a horrible customer and she still had 35 minutes till closing time?

I had a great experience at Boot Barn! Ben was super helpful and made sure my younger brother found…read moreexactly what he needed. Definitely a 5-star visit!

Great service - the stylist definitely honed in and helped me find a fabulous dress! I will…read moredefinitely be back!!

San Francisco, CA 303403…read more best place in town. they not only have a nice selection but they are ripping you off like another business on this street. I especially liked their attitude - it was happy. they smile at you like they really want to help you. and they do.