Here are some facts about our time with Vanilla Square:
- A number of appointments were made for inspections and not a single one was kept.
- Not a single flat inspection was completed during our 18 month rental.
- They stated they were unable to visit our flat without us being present, presumably because they lost the keys.
- They were required to undertake an inspection for risk of Legionnaires. They told us it was urgent so we made special arrangements to be available. They still missed their appointment even after us making it clear we would not be making time for another if they missed it. We never heard any more about it.
- Our extractor fan broke and it was more than two months before it was fixed.
- Our communal gas dryer filled the laundry room with smoke and left our whites singed. We asked for a gas safety record and were not provided with one. We were never compensated for the damaged clothing.
- It was more than 8 weeks before we received our bond refund. read more