I truly cannot say enough amazing things about our experience with Progress Residential, especially…read moreAmy Stevenson, Leasing Experience Partner, and Millie Perez, Resident Experience Lead. These two completely changed what we thought a rental experience could look and feel like. Our family recently went through a home to home transfer during a very stressful and emotional time in our lives, and honestly, Amy and Millie were the reason we made it through the process feeling supported instead of defeated. From the very beginning, they treated us with kindness, compassion, dignity, and genuine care. Not once did we feel like just another resident, another ticket, or another number in a system. They treated us like people, and that matters more than words can explain. In today's world, it is very easy to find companies where communication is poor, residents feel ignored, and everything feels cold and corporate. Amy and Millie were the complete opposite of that experience. Every phone call, every email, every update, and every interaction felt personal, sincere, and professional. They listened to us, reassured us, answered questions, stayed involved, followed up consistently, and truly went above and beyond to help our family through a difficult situation. Progress Residential speaks about values like putting residents first, communication, dignity, respect, and creating a place people are proud to call home. Amy and Millie did not just talk about those values, they lived them every single day throughout this process. They are exactly the kind of employees every company hopes to have representing their brand. There were multiple moments where they could have simply done the minimum required and moved on, but that is not who they are. They took ownership, stayed engaged, advocated for us, and genuinely cared about making sure our family was taken care of. That level of dedication is rare, and it deserves to be recognized at the highest level within the company. I know people are often quick to leave negative reviews online, but I think it is just as important to recognize employees who are truly exceptional at what they do. Amy Stevenson and Millie Perez are exceptional. Their professionalism, empathy, patience, communication, and leadership made a lasting impact on our family, and they are a huge reason why we are proud to continue calling Progress Residential home. Progress Residential should be incredibly proud to have team members like Amy and Millie. They are the reason residents stay. They are the reason people feel valued. They are the kind of employees who build trust in a company and make residents feel like they actually matter. To Amy and Millie, thank you both from the bottom of our hearts for everything you have done for our family. Your kindness and support during this process will never be forgotten. You both made an overwhelming situation feel manageable, and your care truly meant more than you probably realize.

Getting our lease renewed with Progress has been a nightmare. We had already signed when they sent…read moreus a new application with no explanation and a blank background check request. We got around 40 emails telling us to finish it, but getting someone to explain what we actually needed to do took at least four calls and several emails. Their application wouldn't let my wife save her information. New links didn't fix it. While we were asking for help, they sent us a message saying our application was denied and our home was back on the market. A rep eventually confirmed that was a mistake and our renewal was still in place. We finally got it done after spending another day helping their tech team figure out the problem. I emailed Customer Care on September 28 and again on October 1. As of October 5, nobody has even acknowledged either email. They can send dozens of emails demanding that we do something, but apparently can't answer ours. I wouldn't recommend renting from them.

Selling my home after two years of living here in FL. I was disappointed with my experience…read more Communication was inconsistent (since she is located in VA) and I often had to follow up multiple times to get updates or answers to my questions. the overall process was more stressful than I expected. Based on my experience, I would not choose to work with this company again. Haven't had the best of luck working with realtors here. Glad I'm headed back home.

Providing service of buying or selling your home. Philippa gets things done! She knows how to…read morebalance the right amount of communications with the actions required. I have been touring multiple homes with her and we worked on a few condo projects together. She knows how to negotiate for your best interest and truly provides maximum value.

Mike Mestre does a great job managing my property. They make it hassle free & are super proactive…read more Everything from background checks & inspections are taken care of. Maintenance is handled on their end & if you have warranties on appliances they take care of things through that process also. Great job!

I've had a great experience with this property management company. They are professional,…read morecommunicate well, and respond quickly to both questions and maintenance requests. Everything is handled in a timely and organized manner. Overall, a very positive experience!

I have worked with Chib for the last five years. She's not only an amazing professional, knows her…read moretrade better than anyone in the industry, but has a heart of gold. She always goes the extra mile. I was not in a good place with my health two years ago and she went overboard to help me place tenants in my house in South Tampa. She is the guru of Tampa Bay. I promise you she will never disappoint you. Her team follows her lead, they are also amazing people.

Words cannot express how happy I am that i met Chib 15 years ago after purchasing a property in the…read moreSoho district of Tampa. Every time a tenant has vacated, she has come through with a new one, sometimes a better one. She has vast contacts to get work done, contractors from A to Z. She is a wonderful person who not only works her trade but gives back to the community as well. You will not be dissappointed by this person.

The amount of stars given for my review is specifically referring to my interactions with Miss…read moreJackie Johnson. She is amazing, helpful, empathetic, compassionate, and goes the extra mile. She is the ONLY employee of Invitation Homes that has actually helped me and her service is astounding. I highly recommend reaching out to her if you currently rent and are encountering issues. She is the sweetest woman and I truly appreciate all she has done to help me. If you do not rent from this company, I cannot express strongly enough to stay away and do not do business with them. From repetitive double charges with no return calls or emails for over 6 months, to disrespectful and unprofessional employees at the Tampa office, to smart home device fees at $30/month written into the lease that are mandatory (Mine has been unplugged and unused since move in yet I'm forced to pay $30/month for a convenience service we don't use). We had raw sewage coming up from our shower and tub and they told me they couldn't get someone out for almost 10 days to repair. We received a notice from our HOA communicating some things that needed to be corrected. We corrected them immediately and then months later received multiple HOA violation fees from Invitation Homes. When I inquired about the fees since we had corrected the issues immediately I was told we were fined for being notified (even though our HOA did not fine Invitation Homes). We've had multiple other negative interactions with this corporation and strongly recommend utilizing another rental company. Very shady business and clearly a mega corporation who has zero interest in providing professional and appropriate service.

I've been trying to resolve a simple issue with Invitation Homes since December 2025 and have…read moregotten nowhere. I submitted all required documentation regarding my service animal, including a valid doctor's letter, yet I continue to be charged pet fees. More concerning is the complete lack of response--emails and follow-ups have gone unanswered for months. This isn't a complicated situation. Under fair housing laws, assistance animals are not considered pets, and tenants should not be charged pet-related fees. I've made every effort to handle this properly and professionally, but the lack of communication has been extremely frustrating. At this point, I'm just asking for a response and for the issue to be handled in accordance with the law. Would appreciate someone from Invitation Homes actually reviewing this and responding.

I was disappointed to be charged a service fee for making an ACH payment. Since ACH payments…read moregenerally don't require a fee from the customer, the additional charge felt unnecessary. It seems like there are fees for almost every type of payment, which was frustrating. I believe customers should be given a clear explanation of what these fees cover before making a payment.

HORRIBLE COMPANY…read more Nobody knows their ass from a hole in the ground here Starting out when I applied for a rental unit, the person I was speaking with told me the wrong numbers for the deposit, the price almost doubled- I was told it was their mistake, and I just chopped it up as a loss, because hey, people make mistakes! No biggie. Upon touring the unit, there were roaches - dead and alive throughout the kitchen - I have the pictures with the timestamps. The house was uncleanly, thick yellow greasy films on all of the blinds, the counters were greasy, the baseboards were grimy, sticky floors, dust all over, yellow liquid dripping down the guest bathroom walls?? just gross. Again, I tried to look past it, given there was still time before my move in, I thought surely before renting out the property that the home would treated and given a pre-move in cleaning. I was wrong. Fast forward, calling the company and getting in touch with someone is easy- having them solve your problems is not. Constantly being told that there's nothing they can do about anything and that they'll "escalate it to management," you will NEVER hear from management. My lease recently ended, in order to renew I needed to show proof of renters insurance again, I sent the declaration to one person, another emailed back, I sent further documents again four more times, nobody sent me my lease renewal, now I've been arguing with some imbecile via email all week because they're trying to charge me about $2000 for this month's rent because they have me down as a "month-to-month" tenant. $2000 for a house that wouldn't be worth $1300 anywhere else. Disgusting. And on top of that- this doesn't affect me personally per say, but to show how messy this company is- someone from Darwin emailed me somehow trying to respond to another tenant elsewhere, with their full email thread. I now have this person's full name, address, door lock code, and where the keys are placed in the house! MESSY. God forbid I was a bad person or a criminal. This company is terrible and not worth the hassle. Save yourself the trouble and rent elsewhere!

Maya was great, my mom needed some paperwork done for her house and I was able to reach out for…read moreassistance. Not only was she quick with her services she was very kind and patient.

From the owner: The all-in-one notary and residential property management service; taking the stress out of your…read moreinvestments. Servicing all of Central Florida.

I had a great experience working with Hoffman Realty. They have a very professional and hard…read moreworking team managing my rental properties for over 3 years now. Eliana Rodriguez, who manages my property, had been excellent in handling all matters such as tenant search, property maintenance, and any issue management. She is a pleasure to work and always very prompt with her communication & timely reminders. MaryAnn had been great as well providing direction and guidance on property management and is very transparent with company policies. I highly recommend Hoffman Realty for property management service in the Tampa area.

These people get property owners to sign over their real estate for "management" then fill their…read moreempty houses with squatters. We have two of these schemes in our community -- at least. The squatters walk up and down the street, asking for money, small appliances, food, alcohol, and rides to the nearby convenience store from which they buy daily stuff and fill plastic bags they can carry back to the nice house they are staying in. Then they go back to the house and bathe in the swimming pool. Either the owners are complicit in this scheme, or Hoffman is collecting taxpayer or other money to house these people. They are unsupervised and are the same people begging from you at stop lights...but they live amongst us. Multiple calls to the company have gone unanswered for 6 (SIX!!!) months. Buyer beware.