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    Vanderhall Event Center

    5.0 (2 reviews)
    Closed 10:00 am - 5:00 pm

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    On-site management services

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    Tru By Hilton West Memphis - Guest room

    Tru By Hilton West Memphis

    (38 reviews)

    West Memphis

    2.5*, but rounding up because I didn't actually bring up all the concerns while there to see how…read morethey could help. First, we stayed here because Arkansas was on the bucket list to visit and we were on a road trip. Thus, we couldn't stay in Memphis and we had Hilton points to use up by a certain time. Otherwise, it's fine for 1 night, but don't stay 4 nights like we did. Second, here's a list of the good, bad, and ugly... Good: Pooling heated, towels in the room, fairly empty so easy to use. They have a gym too, with everything working. Breakfast was on par for the brand, and I liked the yogurt machine. Their refillable water station was also convenient. Bad: Digital key for room stopped working after day 1 and they had no idea how to fix it. Physical key also stopped working after day 2 and we had to go reset them. Annoying and inconvient. They ran out of coffee one day, fine since I don't drink it, but annoying for some. Their tea selections were all caffeine, nothing for bedtime. They ran out of lids one day too, which is dangerous when trying to bring a hot beverage to your room. If you forget anything, you'll have to pay for it, so pack your toothpaste! Finally, their location on the highway is fine for going to Memphis, but super inconvient for getting back to the hotel or trying to visit the casino across the street since the service road is one way. Not their fault, but just FYI. The Ugly: Their house cleaning was non-existent. Free sticker on the bathroom mirror said every other day. Fine by me. Except they didn't come. So we called to ask and then had to go down ourselves to get towels that second night. Again on day 3, no one came. And again on day 4, no one came. The trash got a little icky and a giant pile of towels stacked up. Beds were not made. But that was still not the worst thing. The worst was the mold in the shower, around the fire sprinkler (maybe dirty?), and the ac unit. Which we had to run. So, if you really need a cheaper place with free parking (assuming they aren't too busy, it's a small lot) and don't need to eat when you stop (nothing much nearby) and you are just staying one night, it might be ok. But I was very disappointed in the hotel and it has tainted the brand for me. Gold status for Hilton doesn't matter if they don't make sure the service is decent and the rooms are good.

    Nice and helpful staff. Very cute decor. Loved the room, and breakfast was great!…read more Disliked · The actual road going in is a little confusing. Other than that, everything else was great.

    Holiday Inn Express & Suites West Memphis

    Holiday Inn Express & Suites West Memphis

    (28 reviews)

    $$$

    West Memphis

    I always try to stay at Holiday Inn Express, and for that reason, that's why I chose to stay at…read morethis location. I expect quality and for 95% of my stays at Express, that is what I get. Not this time. The desk employees are very nice and professional. The young lady thanked me for being a member and handed me my room keys. The whole check-in process took less than 2 minutes. Perfect. Though from there, the stay went sideways. The facility looks tired, worn, and not up to expected standards. Sticky floors in the elevator, smudges on the corridor walls, carpets that needed cleaning. In the room we had, it really wasn't that much better. More of the same, but maybe to a lesser degree. Still, not up to Holiday Inn standards. We asked for a room on the side of the building, not facing I-40, and that is a must. You can't hear yourself think when outside, and I can't believe that it's much better if you have a facing room. Our room on the opposite side of the building, though, was quiet. There was no highway noise at all. We were tired and just wanted to relax and catch up on the weather, so we turned on the TV. The screen was tinted purple. No way to fix it. Even my grandson, who is a wizard with electronics, couldn't figure it out. Cause we were all settled in, we made do. There's a lack of attention to detail at this Holiday Inn Express. Breakfast in the morning was a challenge in of itself. The fruit juice selections were watery, there was no batter in the pancake machine, and the overall appearance of the breakfast area was unappealing. Again, lack of attention to detail. The next morning wasn't any better. Though that morning, there was batter in the pancake machine, it ran out after 4 pancakes! The eggs, bacon, and cinnamon rolls weren't replenished, and this was still with an hour of breakfast remaining. It was almost as if the attendants thought, Oh well, they've had enough to eat. I'll continue to stay at Holiday Inn Express, but never at this location. Nor should you. Quick Tip: There's a peculiar smell that permeates the area. It smells like sewage. I don't know if it actually was or if it was a byproduct of manufacturing in the area. It's enough to dissuade one from staying in this location. Had I known of it, I definitely wouldn't have booked a room here.

    Tremendous customer service!! Nicole went way out of her way to ensure we had a great stay! The…read morebreakfast was really good and the staff we do wonderful!

    Vanderhall Event Center - venues - Updated May 2026

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