"Amazing work ethic and communications in the RV service industry."…read more In the DC metro, good RV services are hard to come by...but Ace is a rare find! They respond to texts within minutes, call you back promptly, do a great job of letting you know what to expect with scheduling and costs. Ace kept us informed of potential delays (e.g., parts) and the reason. Spontaneously sent videos and photos of the work in progress and completed. In the end, completed our job weeks faster than expected AND at a lower price than expected. Our camper looks great and everything checks out repair-wise. I'm not going anywhere else in the DC metro for RV work. I strongly recommend Ace's work AND their work ethic!

My wife and I were looking at pop-up campers casually, and saw one listed for sale at Ace. We…read moredecided to drop by just to take a look - the staff was so friendly and helpful, and the sales associate that helped us out was very attentive without being pushy, and never tried to give us a "hard-sell". We were so happy with what we saw, that we decided to pursue a purchase, and Ace made the process super easy. We're pop-up novices, and the whole team took a couple hours out of their day to walk us through everything. We felt appreciated the entire time we were there! We had some wear and tear service work done, and the work was completed expertly and quickly - I was really impressed. I'll definitely be talking to the team at Ace again in the future!

Always friendly, helpful and a trusted knowledgeable source for any and all kinds of issues related…read moreto RV's (and even boats)!

I made a appointment 5weeks in advance show up at 8am when to office. No appointment on the books ,…read moretalk to lady for awhile she remembered the conversation left RV for two weeks call twice said working on it call back when Technician finished.Never got a call back at all, call next day same story no call back Again went to pick it up wires ripped from the back of my TV his response was not my fault I only walked by twice. Gave me a bill $63. When I went to a other Rv shop open compartment said replace this part five minutes later the problem was fix . This guy who had it for two weeks Had other RVs with keys in the door never bring it here. They don't have a clue their must be about 10or 12 nice Rv 's just sitting here. I think if he holds onto them they fix them selfs.

Well, uh, let's see what all happened - and didn't happen:…read more 1. Check Engine light was on right at the pickup. I told the dispatcher and she said it was "Just serviced by the tech, and it should go out after a few miles." I asked her if there is another camper available or if the check engine light can be reset, and she said NO, and if I refuse the rental, they will charge the deposit. 1b. That check engine light is STILL ON when I returned the vehicle, after 3,700 miles. 2. Toilet paper holder fell off the wall in the first ten miles of driving. (Also...no TP in that holder) 3. Wall Trim behind driver's seat came loose/flopped around within first 100 miles of driving 4. Table mounting bracket (converting from dinette/banquette to bed) was bent/in poor condition, and made making the bed/table an ordeal each evening and morning 5. Very first night camping - microwave won't heat food and snaps the circuit breaker within two minutes of cooking. This didn't get fixed for THREE DAYS because there was no service area between Indiana (first stop) and Colorado. 6. The cover for the water heater/gas stove disappeared in Iowa somewhere along I-80. Also not repaired until I took it to service in Frederick. Oh, and Frederick personnel where quite upset on my behalf...or at least acted like it. They said the condition of the RV warranted 'an email to corporate' from them. Maybe they sent one, maybe they didn't. 7. Had to drive the unit to Frederick, CO for service to repair the worst issues - an ~80+mile round trip out-of-my-way/wasted a day getting service. While I appreciate very much what Frederick did to make the RV usable - especially replacing the microwave (check engine light wasn't repaired by Frederick) They charged me full price for an RV with 90,000 HARD miles on it, and refused to assist me at pickup, or for three days. Which, actually probably helped me ID all the sh* that was wrong with it. Finally, on turn-in, they gave me an email, cr@cruiseamerica.com to inquire about "consideration" for all the things that went wrong. I tried that - zero response. I guess if you treat your customers bad enough, eventually they'll just go away.

Deeply Disappointed - Beware of Cruise America's Neglect and Poor Customer Service…read more Our recent experience with Cruise America was nothing short of a disaster. I am writing this review not out of frustration alone, but as a warning to others considering renting from this company. If you're expecting a safe, well-maintained RV and a company that stands behind its product--look elsewhere. We rented an RV from Cruise America's Warrenton, VA location and were immediately concerned by the poor condition of the vehicle. Structural damage, water stains, delamination, and signs of past leaks were apparent from the start. Despite alerting staff to these issues at pickup, we were brushed off. Still, we proceeded due to our tight schedule and the fact that we had already driven three hours to collect the unit. Unfortunately, the problems didn't stop at cosmetics. We encountered a series of serious mechanical and safety failures throughout our trip, including: A dangerously malfunctioning shower knob that led to our autistic son being burned with hot water--an event that was traumatizing for our family. Multiple water leaks, including one that damaged a $1,500 laptop. Mold growth that forced us to vacate the RV for the safety of our children. A broken driver's side mirror, non-functioning speedometer, a leaking toilet, and an unreliable refrigerator that cost us a fridge full of groceries. All issues were documented on video, and we reported them through the proper channels, both to their corporate office and the rental location. We even offered to provide all video evidence. Their response? A $100 gift certificate toward a future rental. Not a refund. Not a sincere apology. Just a voucher as if we would ever consider renting from them again. This response was insulting and completely failed to address the financial and emotional cost of their negligence. We were forced to borrow money to rent a cabin mid-trip due to the mold exposure--something that should never happen if a rental unit is properly maintained and inspected. To say Cruise America's customer service is lacking would be an understatement. Their unwillingness to accept responsibility for renting out a unit in such poor condition and their refusal to offer any meaningful compensation reflects a company more interested in profit than customer safety or satisfaction. We rented this RV specifically because of our sons' disabilities and the privacy camping provides our family. What should have been a joyful trip turned into a stressful, costly ordeal. I strongly urge anyone considering Cruise America to think twice. If anything goes wrong--and based on our experience, it likely will--do not expect support, accountability, or basic decency from this company.

Don't waste your time calling or dealing with this place. I have a 2024 Pleasureway that had three…read moreissues. I spent time with Pleasureway and Spyder to do the diagnostics, ordered the parts, and one was a warranty issue. The company sells the brand. They wouldn't do the repair because they want to repeat what I did even though the diagnosis would be easy to determine when installing so really it is about marking up the products

We decided not to buy the RV we were looking at. But, i have to say the team at Beckley's was kind,…read morevery nice and overall very easy to work with. They did lose a star, honestly, parking is horrible at their location. As in, they have a number of RVs and really only what seems like 9 customer parking spots. The building is clean, and just north of Frederick on US 15. They have a great selection and as I already said the team is very friendly. Overall a great place if you are looking for an RV!

RVShare provides great information regarding available RVs...BUT BUYER BEWARE! Once you click to…read moremessage an owner for even just a general question - you immediately become fair game for other RV owners to EMAIL you. RVShare says they do not share your info - but how do they explain you receiving messages that call you by your first name saying "rent me, rent me". The annoying pop-ups based on websites you visit are commonplace - but to have your name in the message is a different game. It's a very poor business practice. Shame on you RVShare!

Rented the RV for a long weekend and have no complaints. Rodney and Dedra made sure we had…read moreeverything we needed and provided us their number to "call them anytime if we needed anything." We didn't and had a wonderful time. Rodney met us when we returned it to verify the condition and we received our deposit back fairly quickly. Would not hesitate to rent again.

We rented a unit from RV Bunk to go to Walt Disney world, he call days before we left and said was…read moregetting the unit serviced and might not be ready. It was ready but found it leaked in master bedroom the first night, it was so bad we had to put a tarp over the bed as to not get wet at night when it rained. The camper was dirty and needed a good cleaning, the shower door wouldn't stay shut. When we called he said he would have a repairman come to campground. Then told us the camper had the Ac completely dislodged with the previous renter. He could of told us before we left but didn't. We never got a repair man to come. I asked for $1500.00 off, told him he should have been honest so we could have pick one of the other units. He argued with me and we only got $500 off. I would never rent from him again and caution anyone who is thinking of renting from him.

Do not rent from Spigus Premium Rental. The RV is in very poor condition…read more The 2019 unit has exhaust fumes coming up from the engine. After driving for several hours, you will experience shortness of breath and headaches. The owner, Jae, is irresponsible. The unit has been moved to his back yard of his house and kept in the grass apparently to save him money. "THE UNIT WAS STUCK IN THE MUD IN HIS BACK YARD AND HAD TO BE TOWED OUT" The screen door (and the work which controls the sensor to the automatic stairs) was broken. Jae suggested using a screw driver to pry it open when entering or exiting. The shower door was also broken, leaving you no way to keep it shut while taking a shower. The unit is filled with cheap equipment and the work is shoddy. Do yourself a favor and pass this company up. Find a quality outfit.

I had an excellent experience with Chesaco RV while purchasing my first camper. From start to…read morefinish, the entire team was incredibly easy to work with and, most importantly, completely non-pressuring--which made the process feel comfortable and stress-free. As a first-time buyer, I had a lot to learn, and their technician truly went above and beyond. He was extremely thorough in walking me through every detail of the camper, making sure I understood how everything worked. What really stood out was his dedication--he even stayed late to ensure the sway bars were installed perfectly and safely. The team made sure I had zero doubts or apprehensions about my purchase, which meant a lot. On top of that, the camper itself was impressively clean, especially considering it's an older model. Overall, I couldn't be happier with my experience. I highly recommend Chesaco RV to anyone looking for a smooth, honest, and professional camper-buying process.

We've been twice. The first sales rep left at the end of 2021. The second is more helpful. They…read morehave inventory and quality issues like everyone else. One RV was new from the factory and the control panel would only blink red. The shower door wouldn't open. This is likely pandemic related with QC issues at the factory. My GPS finds this place using the street number and Hwy 3 vice MD-3.