Date of visit: Saturday, 3 September 2016 @2pm.
Decor: Fantastic, I loved the funky colours and street-art-style wall murals. A really different, unique and distinctive restaurant space.
Ambience: Dragged down by lack of clientele, there was only one other table occupied whilst I was there. Loud music helped lift the vibe a little.
Food: Really not good. I was with two friends and we all ordered pizza with sides and dips. The pizza base was definitely not hand-made, instead it appeared to be poor-quality, shop-bought base with the bottom strangely doused in white flour. The tomato sauce was too strong, again like shop-bought tomato puree, whilst cheese was a bland cheddar. My side of fries were good but the dips came in very tiny portions. Overall pretty poor food.
Drink: I started with a G&T which was fine, except I asked for a slimline tonic and only realised after pouring that it was standard tonic water. We shared a bottle of Pinot Grigio which was not the best, looking and tasting a bit yellow and old even though the year was only 2015.
Service: Staff extremely pleasant and helpful, but unfortunately from start to finish there were a litany of mistakes made. Not getting the slimline tonic I asked for was just the start of a list of errors, thus followed:
* I was given the wrong dip with my food and had to ask for the correct one.
* One of our party was served fries instead of the Cajun Fries she ordered.
* We thought we would try a Prosecco Fizz cocktail for dessert but they didn't have the ingredients to make them, so Vandal really should remove these drinks from their menu.
* We were overcharged on our bill. The pizzas included a side and dip on the menu but we were charged extra for these. We pointed this out and had the bill amended, well kind of, they give us an amended bill with sides removed but with the dips still listed, as the till couldn't deduct these. So our bill stated one price but staff verbally told us the cost minus the dips.
In conclusion, a very poor and disappointing experience and I won't be returning to Vandal. Unless there are serious improvements, I can't foresee this place lasting very long. One star for the cool, unique decor and one star for the two guys who served us as they were so nice, despite all the botch-ups. The food was not expensive, but I would happily pay more for better quality... read more