David was very nice and helpful, and the detailer did a good job with the exterior, but unfortunately, our experience with Vancouver Auto Center was mostly negative. We purchased a 2013 Ford Explorer from them, that the following day, had the "check engine" light on. I would think twice about trusting this establishment. From the beginning, they scheduled us and another group at the same time to look at the car we were interested in. At the time, we figured it was an honest mistake; however, it could have been purposely done to pressure us into a quick decision. After a test drive, my wife decided she wanted to buy it. They made the process simple and quick. After the "check engine" light turned on, we reached out to David, who comforted us and told us we could return the car and have it looked at. After dropping off the car, we received an uncomfortable phone call from Moe, where he told us they could fix it, but it would cost $1,800. But they would cover half of the cost (still almost $1,000 on top of what we just paid!). After rejecting his offer, he was dismissive of our concerns and continued to pressure us to pay for the repairs. He treated me like I was over-reacting and being unreasonable for not wanting to give them more money (ridiculous!). While this issue could be completely a coincidence, it is entirely possible that Vancouver Auto Center sold us this car knowing it had this issue, deleted the fault code, falsely advertised its condition, rushed the sale of the car, then started pushing the repair, all in an effort to get more money out of us. If I were you, I would not trust nor believe their claims and avoid buying cars from them. read more

Be careful, I know there's no warranty with used cars and buyer beware but less than a month after purchasing a Nissan Murano for $3,300, I need to put $3,400 into it for Valve Cover Gasket, Front Break Rotars and Pads, Tie Rods, etc.... They purchase junk cars from auction and sell them. Same old, same old. Lou is a good salesman but be careful. I'd buy from a private party, someone a little more trustworthy. read more

They Sold Me a Lemon While My Husband Is Dying I bought a car from Chris at Used LLC because I needed something reliable to get to and from Vancouver to be with my husband--who is actively dying of cancer. I told Chris my situation. I was honest and vulnerable. I told him my husband doesn't have much time left and I needed a safe car to be with him. He said the car had no damage, had a backup camera, and was in good shape. I believed him. We took a five-minute test drive around the block--not enough time to hear or feel anything wrong. I was overwhelmed, exhausted, and just trying to get back to my husband. Chris smiled and even gave me a free club soda, acting overly friendly--but something about the look on his face didn't sit right with me. Looking back, I believe they were laughing the moment I drove off. Like I was just some easy target. They had me pay first, before I even signed paperwork. No contract, no documents--just "pay now, sign later." That's how they run their business. After I paid Chris, they handed me the paperwork. I assumed I was protected because it was a dealership. I thought going through a business would be better than buying from some random person on the street. I was wrong. These people are worse than any random seller. They make junk cars just barely run for a five-minute test drive, then lock you in with no return, no help, and no heart. On the 45-minute drive home, the car shook going over 50 mph. The trunk wouldn't close, and I started noticing more problems right away. I texted Chris while driving home, telling him what was happening and how I was scared and upset. I offered to return the car and put more money down toward something better. I didn't ask for a refund--I just needed a car that was safe. The owner, Dan, didn't care. He said he'd buy the car back--but only for a few hundred dollars, not even close to what I just paid. When my coworker called on my behalf to explain my situation and plead for help, Dan got nasty and said, "Now she's burnt, I'm not helping her." They knew exactly what they were doing. They took advantage of a grieving, exhausted woman just trying to get to her dying husband. They smiled in my face, took my money, and left me with a car that should've never been sold in the first place. It was never about helping people--it was about greed. Please--do not go to Used LLC. Don't trust their smiles, their fake kindness, or their handshakes. I was honest. I was desperate. And they saw it as a chance to make a quick buck. They asked me to write them a good review. Well, here it is. read more

I was looking for a car in a certain price range and with certain requirements. Found exactly what I needed with Louie and Jimmy's help. I love my choice and they made me a great deal. Just bought it, so with good maintenance habits, I am hoping to be in this awesome vehicle for a long time! Thank you! read more

Please Share! Salem and Vancover Auto Sales Jimmy & Moe I'm talking about you.My son received a settlement specifically to purchase a car to get him to medical appointments and he came to you. You sold him a car that leaked oil, had cord showing on front tires, and bad brakes just to name a few. You made promises to fix and rectify these issues or exchange for a different vehicle. It's been over a month and you have not kept one of your promises.We have waited in good faith, but you have done nothing but stall and continue to string my son along. Again shysters!!!These people will cheat and deceive you, make false claims (lie), promises they hope will shut you up and make you go away.I don't believe the positive reviews I see posted I believe after our experience they are fabricated.Their mechanic told us to never buy a used Mercedes or BMW, I guess that's why they have so many used Mercedes and BMW's, on their lot the original owners dump them when they started having problems. No mechanic wants to work on them, parts take forever, and the prices just to maintain them, let alone repair them is disproportionate to other makes of cars.They did this to my disabled son without a conscious and without his guardians consent. They have zero ethics so please buy your car from someplace that deserves your business.Selling a car that is known to be dangerous can have both criminal and civil legal consequences, particularly if the seller fails to disclose known safety defectsThey also endangered the life of the employee that delivered the car to OregonThey sold my son a dangerous carSo BUYER BEWARE THEY ARE CORRUPT. I posted the above review on May 31st, they begged my son to have me take it down which I did stating they would make things right. Today is June 19th! We have found out that with it's many other problems it also had a bad battery. He was told it was his responsibility to purchase the battery, but they would install it and with the new battery they would be more able to diagnose the cars issuses and resolve them. Being disabled he had to ask social security to advance him the money to do so. He's had the battery for almost 2 weeks and after several attempts and conversations, one of which was the owner of the Salem and Vancouver store we are still waiting. The excuse today was the lead mechanics assistant was ill. My son is terminally ill, I guess they are trying to out last him. Why can't one mechanic make all they're promises a priority? As a mother I am calling you out, how dare you treat people with so much disrespect. 1. DO NOT BUY FROM THEM THEY ARE LIARS 2. PLEASE SHARE THIS REVIEW TO PROTECT OTHERS. COPY AND PASTE TO YOUR SOCIAL MEDIA PAGE.THANK YOU. 3. Salem Auto Center. 971-506-7491 1090 12th Street SE Salem, Oregon 97302 4. Vancouver Auto Center 503-483-8242 10013 NE Hwy 99 a, Vancouver, WA 98686 PLEASE feel free to call and/or stop by and tell them what you think of they're unethical practices. AND BE SURE TO BOYCOTT THEM read more

Stay away from this place, unless you would like to be talked down to, and insulted. They don't care how they speak to potential customers. Shady business, bad energy. read more

I thought these guys were great. It's definitely a busy used car dealership and their business model seems to be more tailored to simply moving vehicles at low prices, meaning don't expect every vehicle on the lot to be pristine. Some cars were in fantastic condition, others not so much. That said, if you know what you're looking for AND you know what to look out for when buying a used car you just might find an INCREDIBLE deal. read more

They sell broken cars that last only a month and then you get screwed over. Terrible place

I helped my friend to get a car there. And I found them to be very straightforward and honest and made her in a very good deal.

Please if you are looking to buy a vehicle whether Used or New, PLEASE try another location. The owner and some stuffs are so unprofessional. They will take advantage of you forcing you to buy the vehicle and just let you go. I just purchased a used SUV and just had a lot of problems, first the shaking which is transmission when accelerating, second was the AC/ pipes were leaking. They took our vehicle to the auto shop for few days, during the time, we had to rent our own back up vehicle because we didn't have any vehicles also the auto shop didn't offer us any temporary vehicle or a loaner to at at least wait for our vehicle to be done. I had spent almost $1,000 for then rental. The word they use' They promised us and will take care of us" which they don't even care, After few days, they called and stated it's all done and they fixed the problem. A week past, same problem with the vehicle, which this was very frustrating because every time I try to call them, no response or bad communication, after a few attempts to reach them, they text back and said to drop off the vehicle back to the shop, dropped the vehicle off, was trying to ask for a loaner, Louie which was the one helping us gave us a small vehicle which wasn't safe to drive, the seat belts were broken which is unsafe, gas cover was always open while driving, one signal wasn't working, gas was empty. After about a week they called and said to pick up the vehicle because it's all fixed and done. So we had to go back to get the vehicle, while driving back home from the auto shop, we noticed that they haven't even worked on it, I notice they just put Freon for a bit to pretend that it's all done. AC was still hot after few hours, had to wait till the morning to see if there's some changes but still nothing. Had to call them but they declined to help us and always state that we are now responsible for it. I texted the owner Moe telling him the problems again, but which he threatened us with his text, saying he will cancel our warranty for putting a bad review. Please, please, please, don't ever go to this" VANCOUVER AUTO CENTER" company because owner and some staffs will make you feel uncomfortable and will make you lose more money. read more

I was here to purchase a 2015 Dodge Charger. The staff was very kind and helped through the process. I am quite satisfied, and I will suggest to my friends to check out their vehicles. Kudos gentlemen! read more

scammers they said the car was fine and that they took it to firestone but i took it to firestone and they said it wasn't road safe and it won't start the day after i bought it read more

We worked with Gabe who has great enthusiasm and knowledge as a salesman. Soon after Bill entered the picture and we found a car we liked. It was as is no warranty but they assured us that if there were any issues we could exchange it. Well after about 10 miles of driving the car would only go about 20mph. We had it towed back; We (Bill, their in house mechanic and my husband and i ) test drove it but it worked fine. Again they promised if issues arise, bring it back. The following day we brought it back, exchanged for an suv that we are happy with. Thx guys and girls of VAC. read more

Very good experience with these gentleman. I came in for 2010 Prius. They were upfront with the little issues it might have let me scan it, the owner told me to drive it as long as I need to make sure I like it Retail was about 8700. They had it listed for 6,300 as a firm cash deal. So i was a little skeptical if they knew of any bigger issues, i have had the car for 5 months now and had no other issues then what was disclosed to me Overall great car only spent 300 for breaks and fixed the Ac Pump mysels Thanks Vancouver auto center. You will be my only Dealer i deal with heron read more

We a horrible experience with this business! My husband went on a test drive, fortunately, I stayed behind. The drive line fell off the truck that he was test driving and I had to come rescue my husband and the salesman. My husband decided to put $1,000. down on the truck, Vancouver Auto center promised they would fix it and call us when it was ready. No one ever called us. Every time we called, we were given a story. We were even told that the salesman that asked for our down payment had retired. Skip ahead 2 months, we still did not have the truck and when we called to see when it would be ready, we were told that if we called one more time, they would cancel the sale. We decided this was no way to treat customers and drove the 2.5 hours down there to get our refund. The owner, Moe, refused the refund and said if we wanted our money back, we had to call our bank and dispute the transaction. I also want to add that the salesman that we had been told had retired was working at the car lot the day we went to get our refund. Since we cancelled this transaction, we have noticed that the truck we put the money down on is miraculously now on their lot again and up for sale for 1k more than they wanted from us. If I could give this business a minus 10 review, I would! read more

Very shady, typical used car dealership. TAKE THE VEHICLE TO A MECHANIC BEFORE YOU BUY!!!!!!!! I drove my car for 3 days after I purchased, and the transmission is SHOT. This isn't something that just "coincidentally" happened after I purchased... they definitely knew about it. Don't make the same mistake and trust them. The guy who sold me this piece of crap is very personable and gets you to think you can trust him. Typical conman. Just be aware before you go!!!! read more

Idk where to start except the beginning. You can't make this up, I swear. I bought a used 2998 Subaru Forester. Within a 9 days, the manual transmission progressively got worse to where it would not move forward. Had it towed to them. They replaced the vehicle. While almost arguing for my legal right, lemon laws, under 30 days, the owner 33 yr old man, asks me if I like younger men. I laugh and said how old r u. He said 33. I'm 62. I said no. Then he said Bill, the sales manager, likes me. Whatever. I take the car and leave. It needs to be detailed but I'm never going back here. So then, the starter in the new car, 2006 Chev HHR, goes out. After him being upset that I said I feel ripped off by you men, him arguing and him calling me entitled and not letting me answer any question. He has a new starter put in, I paid $119.00 for that service. Still no detailing. Bill still wants to call me, winking at me, ugh. Owner says, we take all of that back, hitting on you. Please!! I leave. The day after my 30 day lemon laws, the engine completely fails and I. Looking at almost 6 grand to replace it with a 117K mile used engine. That is more than both junk cars they sold me. And to top it all off, I had to pay licensing and tax for both cars even tho the second car was cheaper. I paid cash for everything. both cars. The little 33 year old owner man was trying to belittle me saying do I see his lot with expensive cars? I'm gonna pray for these men. I ask you to pray for me too. Wha a mess they have created for me. read more

The main guy was pushy, aggressive and a terrible attitude when I wasn't interested in his junk. It's funny that they think they can bully someone into buying a vehicle. Stay far away from this place! read more

We went to buy a truck and they said it wasn't a good truck. They found us one that was almost in our price range. They did a great job, they didn't try and screw us over we went away filling good about our purchase. We also were in and out of the office in record time. Very happy. read more

This place is a farce. We test drove two cars and one of them drove fine but the other had no windows in the back. They were going to sell it like that . read more

Went in and spoke with Ari. He was up front about the wholesale nature of their dealership. Let me test drive a kia and informed me of known issue with door lock. Great suv at a very fair price and overall pleasant experience. Cheers! read more

The cars will be clean but you will have maintenance issues and when you do, they will be very unprofessional and unwilling to help you with anything. Especially Moe, the owner. The next day after I bought my car, it wouldn't start. I took it to their preferred shop to fix it but the issue returned. Now I'm I have to spend about $1500 to replace the faulty ESL and purchase another key. The car has been broken longer than I had a chance to ride it. I wouldn't deal with them in the future. If you do decide to, PLEASE take it to a reputable mechanic to thoroughly check it out before you make a purchase. Very shady business there. read more

I wish there was the option to give a negative star rating. My son and daughter in law were taken advantage of by this dealership. Being a young naive couple and desperate for a car before their second child was born they took thier tax return to this lot. They left with a car that had multiple major issues. They were not even able to drive it back to the coast where they live. They found out it has a blown head gasket, valve cover gasket leak, oil pan leak, water pump issues and the pano roof is broke. The lot has refused to work with them and even threatened them. When they were signing the paperwork the sales person kept telling them that they needed to hurry up because they were getting ready to close so not giving them time to read or ask any questions. When they said they wanted a family member to advise them they were told that they needed to hurry and tge proce would not be honored if they left. Now they have a car that is broke and they used all their money to buy. My son has MS so is on a fixed income and his wife is a high risk pregnancy so is not able to work right now. Do not buy a car here. They are awful!! read more

I went here looking for a reliable used car Moe and Chris helped me and as I was looking they let me know of any problems the cars had. Such as a broken ac or needed a hose fixed. For a used car dealership they were very honest about the vehicles they have the car faxes that show how many owners and the maintenance records. As with any used car you may have problems not seen or known. The minivan I bought just had a new transmission put in and it has a 60 warranty on the transmission. They were very upfront and honest explaining that it would need new shocks soon. They let me know exactly what I was getting into and I am very happy with my 2009 Kia Sedona purchase I made today. A big thank you to Vancouver Auto center for helping me find a reliable Family car. I appreciate all your help and patience with all my questions. You guys rock. read more

They made a big show out of how they were losing $400 on this car. Now I know why: they were in it for too much, and it had a blow head gasket and they knew it. The day after I bought this 2006 Scion tC the heater wasn't blowing heat anymore like it did the night before. I discovered there was a coolant leak, but couldn't find it at first. The radiator, and hoses were okay, and because it was an easy fix, I replaced the thermostat. When topped off and burped, the heater works fine for a few hours, so I know the water pump and heater core work. After much research and troubleshooting I determined the leak was at the back of the engine, soaking the big foam pad that is the intake manifold insulator, so it must be a blown head gasket. I haven't tested the coolant for contamination but the oil is not getting coolant in it because it's not milky. After speaking to several people, it was suggested I try a chemical head gasket repair, so I tried the BarS brand product and also replaced the radiator cap since it was not holding pressure. It did not stop the coolant leak, however. I was driving the car, and refilling the spent coolant every day, then last week I changed the coolant completely and the oil and oil filter. The next night, I tried to start the car and it was running poorly, stumbling and shaking badly. I got it home and tested the engine code to find a misfire on cylinder 1. I pulled the ignition coil and spark plug to find both covered in oil. So now the car sits parked in my driveway with a bad head gasket, possibly also a bad valve cover gasket. I can't drive the car, and am trying to decided if I can tear it apart with some help and do these repairs at home, or if I need to shop for a new engine. I definitely can't afford to pay a mechanic to do it all for me. Or I may chalk it up to lesson learned: Don't Buy From Vancouver Auto Center. read more

I bought a Ford Fusion from them 2 days ago and it has a bad camshaft. I called them to ask them how we can resolve this and they cussed me out now they're trying to keep my title my license plate and my tags I paid for actually had to start an investigation on them through the D M V to possibly get my stuff back. read more

We bought a 2008 Saturn VUE with 157k mikes here 2 months ago and felt the process was pretty easy going. Kind staff. We were upset with the hassle of getting the title and all the paperwork switched over (lost title) but felt that was the flip to buying at wholesale price. However BEWARE, make sure you get everything checked on the car before you buy!!!! We are only 2 months in and the car is totaled due to engine trouble. Super bummed to be out several thousand dollars with nothing to show for it. Not blaming the dealership, but ourselves for not knowing better, be careful, no warranty can be very risky! read more

I went in because I was finished with my old car. The heater was broken and it was practically a bucket on wheels. I went to Vancouver auto center and met Sam who was very helpful and fair on a price. I'm now driving a 2010 when I was driving a 1991 needless to say I'm happy with my purchase so far! read more

I was looking for a reliable used car and Moe helped me find just what I was looking for. I wanted a mid-size SUV and I ended up buying a 2007 Nissan Pathfinder. He was very upfront about the minor cosmetic issues and the hose that needed replacing. I really appreciate how honest he was about everything that it needed work on. I definitely recommend for anyone looking for a great deal on a used car. read more

My wife and I came in and bought her a 2003 Toyota Camry. It was a great experience, they were friendly and showed us a handful of cars before we made our decision. I highly recommend them to anyone who is looking for a solid place to get a great deal. read more

I went with a certain vehicle in mind, when I had told them which one I was looking at and why I wanted it they were honest and upfront about an issue they had not addressed yet and showed me vehicles similar to what I wanted. I was there for an hour or less and left satisfied with what i got. They were honest, polite, friendly and helpful. I will definitely be sending friends and family their way and be getting any further vehicles I might need from these guys. Great service and more importantly GREAT PRICES! read more

DON'T BUY FROM HERE!!!!!! I was taken advantage of and was SOLD A LEMON, I've been saving my money since I was 16 and was told I needed a entire engine after taking it in (I'm broke college student). Sam the car salesmen told me the car needed to be start a certain way and lied about engine lights. SAVE UR MONEY GO SOMEWHERE ELSE!!! Nobody even tried to help me out here ;( read more

I purchased my ML350 from these guys. I have to admit at first I was skeptical of this place, the prices seemed much less than what I was expecting to pay for this car. After shopping around and coming to this place,and seeing the customers coming in and out, I felt more at ease. There were no pushy sales people, they were very straightforward and honest. Even when I went to get my money to pay for the already low price,I came back and found they had filled the tank on the car and cleaned it pristinely. read more

Bought my wife a Mercedes ML, this is the second purchase from Vancouver auto center. I know for a fact I asked too many questions because I wanted to make sure the car is in great condition before purchasing it. The gentleman that helped me out showed me the carfax which reassured me that the vehicle was not in any kind of reck and showed me all the maintenance records as well the work that they put into it. Highly recommend them. Even though the comments on here aren't so great,, you know what they say "you can't make everyone happy" but for the value of the vehicle's as well as the selection of cars they have is top of the line. read more

Seemed like they didn't want to sell their vehicles, didn't work with me on anything but would tell me that they were willing to work with me however they needed to. I asked them to do a vin check for me and they kept telling me it would be done by this day and yet they never did it, this went on for like 3 weeks before I finally gave up on working with them. Long story short, they are hard to work with! read more

These guys were great. Bought a van from them. They were very transparent. The van turned out to be a great deal at a very fair price.

I got a fair deal at Vancouver auto center on a Ford Explorer for my business. Moog is very friendly.They saved me money.It is always buyer beware but I would buy from them again. read more