I purchased a car from Hot Wheels on 3/6. I have never felt so ripped off in my entire life. They didn't have gas in the car. The sales person had me put gas in and promised me $20 (Jeff Black, nor the owner even care about making that right). Then the car. Or my $$$$ lawn ornament since the day I picked up my plates. Just say no. They will rip you off and laugh their asses to the bank. read more

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Take your business somewhere else!!! The owner is a deplorable p.o.s. I should have know better, the day I sat down to talk to the salesman the owner was outside screaming at an irate woman who called the police on him. We bought a used Audi. The wheel bearing was bad and they agreed to replace it. They did a half ass job and didn't bother to put the wheel back on all the way so 2 miles down I5 we came screeching to a hault. If the wheel would have come off completely we could have been killed. It got very ugly, we had to call the police, the better business bureau and hire an attorney to deal with the idiot owner. read more

On my Birthday 9 months ago (January 28th) I came in and bought a 2007 Audi A6. I fell in love with the car. It's my fault however for not heeding any warning signs or getting it inspected. To be fair, I really liked these guys. But every time I drove away the engine light came on. They kept "fixing" it. I think that was a mechanic issue though because they were having a difficult time keeping a good one. In April, the engine light was finally fixed and I went and got some tags. (I had spent 4 months with the wrong license plates(that they gave me) on and no tags previous to that) They had been driving this car prior to selling it. So there were more miles than the picture. I didn't mind, but it was also super dirty and not ready for me to drive off in. They wouldn't replace the dead battery either after telling me it was fine (it wasn't fine). I got over this stuff and left with a beautiful car, and then put a battery in it. I finally got around to having an Audi specialist take a deeper look. He told me that I should have never bought the car, that there are 5 oil leaks in different places that have been leaking for a long time, that I had a leak in my water hose and that that coolant leak had deteriorated some hose in there for a long time too. I'm only 19. I didn't know all of the ins and outs and life lessons involved with buying a car. I should have listened to help, but they seemed so genuine. With how deep they got into my cars engine and what not, unfortunately I think they knew about the other issues. It makes me sad cause I was planning on coming back. But now I just feel screwed and there isn't much I can do 9 months after the fact, besides either fix this car for over 5000 that I've yet to even pay off, or try to get a different car. The whole thing is so difficult to grasp, I thought it just needed some tlc. I'm stupid for coming here, for buying the car, for not having it inspected. The list goes on. Please if you go here have someone who knows what they're doing look at it. If you feel funny about the car, fucking leave. Annie with the Audi (that can't drive safely anymore) says hey guys! read more

If I could give this lot a zero I would. We are talking to The manager as I write this. This dealership is an absolute scam, they put cars up on the website with false information to get you into their shop, and give you a horrible deal. I get it we go to these places for a reason, because we have bad credit, but that does NOT give anyone the right to treat us like this. They sold us a bad car knowingly, they lied about the work being done on it, they don't take responsibility for any of it, the salesman is mysteriously not working there anymore (it's only been 4 days since we bought the car) and can't even drive it because it has over $13,000 worth of repairs. Long story short save your money. Wait until your credit gets better. Trust the reviews (I cannot urge that enough...this place has a 1.5 star review for a reason but remember WE WERE DESPERATE. It's not worth it. You will lose everything you have saved up for to this dealership and they will make your credit score go so deep in the hole without even batting an eyelash. If you want to save yourself the anxiety attacks, money, and avoid going to small claims court then stay far away from Hot Wheels Dealership. They prey on people like us. This has to stop. I am taking this to small claims court and I urge any of you that have had an experience like this from them to step up and do something about it too. They can't keep getting away with this behavior, we matter too bad credit and all. Also do not let them tell you otherwise. I brought up the negative reviews that I wish I listened to (before losing out on my $1800 down payment that we gut hung up on when we called to ask about it again btw) to the salesman, 2 in fact, and BOTH of them said "we are a pay here buy here lot also so 99% of those are people mad when they don't pay and we end up reporting the vehicle....they BOTH said the same exact thing. They are clearly trained to say that. I would love to do a great update to this review if they do what is right. **update that will never happen. This place wants your money. They lie to your face and scam you. Run FAR AWAY. See you in court. read more

I bought a car from this dealership a month ago. I've had problem after problem with the vehicle. Hundreds of dollars worth of repairs. Stiil not running right. Dealership pushy and not honest. read more

Same owner Matt Austin as Used LLC Vancouver that lied and scammed me into buying an unsafe car for me and my 2 young children

How is this place still open? Honestly, any smart person would steer way clear of this place if you're looking for a "decent" car. They can't even get that right. If that isn't enough, their sales people have absolutely no people skills, unless you consider yelling as "customer service". That probably comes from their employees drinking on the job. Yeah, I saw a bottle of Jack in the reception area and whiskey glasses on the microwave. Bottom line is, you could literally go anywhere else and find a better car and service. I beg of anybody reading this, don't go here. read more

0 stars Horrible! They are so unprofessional I purchased a car there. The guy told us he would scan the car before letting us go. It kind of seemed... Read More read more

Went to purchase a truck but they we're unable to get any of the trucks on the lot to start, which was really weird. The salesman wanted me to jump start the truck I wanted I told them I didn't have cables. He was very rude to me so we left read more

possible defects to whatch out for!We where not told.$350.00 a month only $99 is put towards the actual price,so make sure you Kelly. ,the dealership wont cover the recalls, Hot Wheels won't either. paying $14,000 for a $5,500 car. read more

Hot Wheels - possible defects to whatch out for!We where not told.Which is illegal! - Used Car Dealers Near Me - Vancouver, Washington

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Horrible experience... waited 8 months to receive a title from them and then they made me pay for it because they lost the original one... horrible service ! Never come here, they scam you here ! read more

These guys are a joke do not buy a car here they will rape you for the junkyard dealership they are. If you buy and drive off you'll be sitting waiting for a tow truck within 20 miles from that lot. I was suckered into buying a 2014 Mitsubishi outlander sport and the transmission was already gone and they knew it but acted like everything was fine. Within 20 miles. Called them to say WTF and dude was like you took it off the lot so it's final! Wouldn't even listen. My husband bout a 07 Chevy truck and a few months later the lifter got stock and still have to pay all of it. So ya you'll be sorry! read more

If you are looking to buy a vehicle....Don't buy from them. Do your homework, read the reviews!!! I almost made the mistake of buying from them. I went in had a car picked out and all. Got financing then came to find out if you don't give them a CASH "down payment" they can't help you. The car was overpriced by $2,000. They use the tactic of "Tru Value" vs. Kelly Blue Book. Do your research I can't stress that enough. Also have a reputable mechanic look at the car. Don't just go by the "Car Fax". I was able to find the same vehicle at a different dealership and saved SOOOO much money. No down payment needed either! read more

Don't buy a car from this dealer, especially from a salesperson name Oggie (spelling). I drove the car out of their lot, less than 1 minute a check engine light came on. I called back Oggie, he rose his voice at me with disrespect. A mechanic found a problem, it cost me $500 to get it fix. DON'T SIGN TO WAIVE LIMITED WARRANTY, this is to protect you from dishonest dealers like Hot Wheel. read more

NEVER EVER EVER DEAL WITH DAN THE SCAM ARTIST and his crew, ..........RUN, as fast as you can from this lot Worst experience of my life. They enjoy ripping off young and uninformed people. It is almost like they get a sick pleasure from it. They sold my son a overpriced LEMON!! Promised they had looked over the car and said it had no problems, But it has numerous oil leaks and drive train problems. I am filing a complaint with the Attorney Generals Office, Filed a civil claim against them, Reported them to the BBB. Reported them to the DMV, and found a lawyer through the bar association. I suggest you all do the same thing too. They cannot keep getting away with this. Attorney Generals Office to file a complaint: atg.wa.gov Vancouver Bar Association: 1-360-695-5975 DMV: 1-360-664-6466 BBB: (360) 694-2588 THEY NEED TO BE STOPPED!!! Dan how do you sleep at night?? LOSER!!!! READ ALL THE REVIEWS AND BELIEVE THEM!!!!! read more

I don't know how these people sleep at night, lying to customers upselling interest to 20%!!! If you don't know, that is a criminal interest rate for a car loan, and the car started knocking in less than 500 miles and they wont do anything. Please god don't go in here an be ripped off. read more

I purchased a car one month ago. I was not told of its mechanical problems, and they were not listed on CarFax. The mechanical problems began four days after purchase and have surpassed $2,200 in repairs. This dealership is fraudulent and untruthful. If You buy here, You are being lied to and stolen from. They are pushy and untruthful and now I know why. read more

Absolutely terrible. Do not trust these guys. I purchased a car from Hot Wheels, paid in full, in August of 2016. When I brought my paperwork to my state (I do not live in Washington) to register my car, the dealership had NEVER SIGNED THE CAR OFF TO ME. The people at the DMV looked at me like I had stolen the car and the paperwork. The issue was resolved with Hot Wheels after a week. Now? It's the first month of 2017 and the car has been making metal grinding noises in the engine. I brought it to a Volkswagen Dealership (the car is a VW) and what do you know? The transmission is blown, leaking transmission fluid everywhere and the car needs to be junked. Now I'm out $6k for a piece of crap car that I drove for what? Not even 5 months? Absolutely ridiculous. I would never reccomend these cons to anyone. Horrible. read more

Never buy a car from these people . Every car on the lots ( plural ) are lemons that they lie to u about and have there horrible meth'd out "mechanic" friend do cheap small fixes to instead of actually correctly fixing things by reputable real mechanics .... no warranties on the cars ... over priced ..... Wont pass DEQ . 5000$ worth of mechanical issues added to a 10000$ car is absurd.... please dont waist ur own time n money and risk so much person stress!!!! read more

Worst decision I ever made in my 48 years was doing business with this car lot. My daughter wanted an xterra. They had one. Spoke nothing but great about it. Said it was a trade in. Said they inspect all trades thoroughly. All BULLSHIT !! We purchased as lot was closing. As we drove home from lot, the check engine light went on. Called them the next morning. He said we bought it "as is" but to bring it back and they would take a look. They said it 12 as fixed. We picked it up. Within an hour...Boom...light back on. Took it to DEQ...would not pass. Took it back to them, they sent to another shop because they could not fix it. Payment came due WHILE THEY HAD RHE TRUCK...and they teied ro charge me a $20 PER DAY late fee....even though they had rhe vehicle more than I did since purchasing it. After throwing a fit, they waived the fee as a "Courtesy". You have to be kidding me. Didn't stop there. A week later engine was smoking. Took to mechanic and was told it had manifold gasket leak, power steering leak and when rhe ne ganic for under the car, he said we were dammed lucky ut had not caught on fire, his hands...and the scratch plate underneath were COVERED In oil. There was NO WAY they could have examined this prior to selling. I had the vehicle for 1 and a half years and put in over 2000 I to it, including a newly rebuilt engine. Then I decided to go trade in the vehicle. Rhats when all my fears were confirmed. I went to SIX dealers and found cars, started trading in process. I had a pay off of just over $1200. All six agreed that they could take trade in....UNTIL THEY FOUND OUT IT QAS HOTWHEELS. I was literally told. By FOUR of the six dealers, that they will NOT take ANY vehicle from hotwheels, nor will they do any business with hotwheels and one lot told me they were not interested in doing business with me if I choose that kind of person to do business with. Horrible, Horrible, Horrible. Luckily, found an amazing lot, that knew of their charades and actually sold us a car, then turned around and gave us all the profit he made on the car, and told me to pay off the exterra and get out from under the leach of a lot. Best move Inever made. read more

The most amazing people we have ever met! They will work with anyone, with any credit. If you want a personalized experience where they really take care of you, listen to your needs, and get you the best car for your money, Hot Wheels is the place to go! read more

OMG, run away, do not walk away from this place. I found a truck on the internet I was interested in. I called 3 or 4 times to discussed different aspects of a truck they had for sale. Its condition, origins, things it needed to have done, etc. The carfax did not list any issues and it had only 2 owners none of which were fleets or rental companies. Good start. The dealership assured me over and over again the truck and all of its functions were in good working order. I said I was going to have to spend over $100 to get to them by train and it would take me about three hours. I asked them to be completely transparent as I did not want to waste their time or mine. They repeatedly assured me everything was in good working order. There was a ton of stuff wrong with this POS. Maybe it was completely fine three days ago and two days ago and even this morning. Maybe there was a zombie apocalypse in Vancouver that failed to make the news and the zombies damaged the truck between my leaving Tacoma on Amtrak and arriving at the dealership thee hours later. It could happen, right?! Here is what they "forgot" to mention: 1. The truck was permanently stuck in 4WD. They were in the process of "fixing" it. Yeah, yeah... fixing it. That's the ticket! 2. The door locks did not work correctly automatically and at least the drivers side door lock worked very poorly even with a fair amount of force applied. 3. The power mirrors did not work at all. 4. There were three error codes showing up on the dash. One for coolant, one for the transmission and one for something else that I unfortunately do not remember. 5. The truck made 45 to 90 degree right turns on its own. Code for it pulled HARD to the right. It was incapable of holding a straight line. 6. The transmission surged/jerked when pushed hard. 7. There was a dime size chip with an 18 inch long crack in the windshield left side eye level. 8. The entire paint job on the passengers side front fender has a rash of bb sized bubbles that covered the entire topside of the fender. They said it was a clear coat issue. It was under the paint, not the clear coat. 9. It had a heavy and distinct smell of burning motor oil as we drove down the road. He assured me it had been a quart down and that he spilled some when topping it off... hummm, who was a quart low? We get back and I told the sales guy there was no way I was buying the truck. A little guy, I assume his boss, asks what's wrong? I go down the list in an honest and straight forward manner. He snarls at me and says, and I quote, have a nice walk back to Tacoma. Now that is excellent customer service! There was more, but you get the point. You would have to be a certified moron to buy from these guys. If you are a certified moron, Call. I am sure they have a lot full of gems to sell you. read more

This guy will finance you a lemon, with a smile and a weak handshake. The only time in my life I can say I got literally screwed. Got the orange colored HHR halffway home and all the dashlight idiot dingers went off like it wasthe 4th of july. Car had no oil 4 quarts low, it only holds 4.7qrt....over a gallon low on coolant. The trans is sealed and cant afford to have it looked at yet. But it keeps.locking in gear and killing the engine at stop lights and slow turns. My advice is dont trust carfax or any salesman at this place. read more

Bad service? Junk cars? This place has got it all. Their employees drink on the job. While driving and dealing with cars all day? Isn't that illegal? If not, ethics sure come into play. They don't even hide it. There was a bottle of Jack Daniels sitting in plane site, any customer could see it. I can't name a worse place to buy a car. You're better off going to the junk yard and buying a half parted out car. You'll get more miles off it than anything you'll buy here. To revisit the bad service, they're all talk and know nothing about the cars they sell. It gets better. They'll yell at you when you don't give them what they want. Some service. All the reviews on this place are accurate to a T. Don't go here. read more

THEYRE A SCAMMMMMMMMM. Jesus Christ! Fucking get out of that parking lot NOW. I THOUGHT I bought a car from them but it was repo-ed FOR NO REASON . I called them to make a payment early and they said they'd get back to me on it because they were unsure who I was financed through. I waited and no call back we called again and again to make a payment but they kept putting it off. I called a week early and I was placed on hold, they put me on hold and hung up on me four times. Now they say I'm crazy and that I hung up and was not cooperating with them. We never got our plates or registration either after we put half down on the car. All I wanted to do was make a payment and now they're saying I didn't want too and that its my fault I didn't pay. BITCH, I called to pay you and they weren't wanting to take my money! Now I have no car and $3,000 broke. Fuck these people. I am now taking them to court because they broke the law . I found several things they did wrong and I will win this case easily. read more

Worst place i have ever dealt with. PLEASE believe all the reviews on here!!! I let myself get talked into buying a truck that has a "perfect" car fax that the airbag light came on during test drive, it pulled hard right and i was told that "thats because of the bad roads in Vancouver"... didnt notice but had two different set of nearly bald tires on it. I spoke with the salesman on the phone, and told him my situation and the details of what i needed for my payment to be etc. I get assured 1000 times we got you financed easy!!! I make the trip to Vancouver and am told i need more down (which i told him didnt have) and that his finance guy is trying his hardest to get me financed. Finally it would seem we come to an agreement and i take the truck home. After about a week of having the truck the salesman calls me and says we couldn't get you financed on the terms you needed, so if you want to keep the truck you'll have to find your own financing. On top of all that he says "well you signed the backup contract that says we can finance you here and it will be like 30% interest." PLEASE PLEASE PLEASE DO NOT BUY FROM THIS PLACE!!!!COMPLETE SCAM ARTISTS!!! And i agree with other reviewers, the salesman did seem like he was tweaking on something, jumpy, talking a mile a minute, and quick to get angry if you dont just automatically agree with his bulls*it. Dont make the same mistake I did. STAY AWAY!!!! read more

Worst car dealership ever. No warranty with vehicle. Great customer service when your buying car but after u purchased it worst customer service ever. I bought a car and two weeks later it stopped working and car dealer named Augie acted like I was bugging him when I told him what was going on. Wish I never went here DO NOT BUY A CAR FROM THEM you will regret it. read more

I just bought a very nice Nissan Titan at this dealership. I dealt with Dan and Matt who both treated me with a great deal of respect. I new what I wanted and really didn't want to hear the bs that will often come from dealerships (note: I sold cars for a couple of years and completely understand the way it works). They were up front and honest and did everything they could to make my purchase seamless and fair. I am very happy with this dealership and will call on them again when I need a car. read more

Came by here twice to view a car posted on CL. Neither time could I get a salesman to even come outside or even acknowledge I was on their lot. Kinda hard to sell cars that way I assume. read more

Bad place. I wouldn't go here again. They are pretty shady. I came in and they told me about their referral program so I was all for it. I had bad credit and wasn't sure they could get me into a car. But they did! I was super excited. On the test drive the check engine light was on and they said they would have it inspected. The manager craig said that after looking at it that it was a low battery and they had just replaced it so it would go away soon. They set me up on a loan to pay my down payment i just had to pay it by the end of the month I was told. And they would put good tires on it since it was almost bald. Later they called and tried to repo the car, the tires they had put on were not much better and they obviously never looked at the check engine code. Now I'm having to pay out the ass to fix the EGR problem that was wrong with it. I have 3 friends that have better credit than me that I would refer but these guys are so shady that I'm going to encourage them to go elsewhere. read more

highly recommended! On my second car with this owner. First one was older and had problems, which is expected for used older cars. Second one I have had for 4 years and still running great, never late on payments.And did in house financing as I was unable to do it through a credit place.,they work with you my car was 7k took me 4 years to pay of and guess what this car is still faithful tome running awesome, now I have two payments left!!! I will return to make my final payment in Feburary not doing a trade in as offered but will be in to grab another vehicle as Im looking fro a Newwer SUV that will last the family and will help buil my credit for my next big purchase my hOme!! Thank you MAtt Austin! and we will see yall soon. read more

I highly recommend not purchasing a car from here. I read the reviews but still gave them a shot. There was also a lady protesting outside not to buy cars from here which I should've taken as a sign but I cannot emphasize enough do not buy cars from here. Jeff and one other man (I could not remember his name) Seems as if they are on drugs. Both were very rude and we're not at all helpful. After a short conversation with them I immediately left. When telling a friend about my experience here, she told me she bought a car from them and it broke down as soon as they drove it off the lot. They said she signed a contract and wouldn't fix anything but they sold her a car that was broken down in the first place. Apparently a majority of their cars do not run well and have problems but they sell them anyway. These people are crooks. Please do not purchase vehicles from them. read more

If I could rate this company any worse I would. paid cash for a vehicle was told they had the title in the safe would have it the next day called and they flat out lied talked to them multiple times with a new excuse each time would never let anyone I know buy a car from this place. read more

I bought a used car from Hot Wheels, and while the car is actually pretty great, the service that I got a hot wheels after the sale was made was negligent, unprofessional, and probably criminal. Sticking straight to the facts, I bought a car with a known wheel bearing issue. They offered to fix the wheel bearing. Two weeks later, after much pestering, I got my car back. The wheel wasn't put back on properly, and nearly fell off on the freeway. That caused further damage, that HotWheels agreed to fix, but three weeks after that event, they refused, put the spare on (incorrectly again), and threatened to call the sheriff if I didn't pick my car up immediately. They kept my car for more than a month and returned it to me in worse shape than when I bought it. My mechanic who fixed the issue in two days said that I was lucky to be alive given the state of the car they gave me. On top of it all, they held the title to my car, claiming it was lost, which was untrue and with some help from the DMV, the title was returned to me. I can't explain how unprofessional and negligent their behavior was through this whole process , or how unpleasant the experience was.... I am not an experienced car buyer, but I know enough to understand that this was an abnormally bad experience. There are lots of decent dealers out there, I would do your research and definitely skip the misery of dealing with these people. read more

I have purchased two cars from Hot Wheels. Both were great cars that lasted forever. I had no issues, and the service I received was second to none. The staff was all very knowledgeable and made my car buying experience a good one. I'd definitely recommend Hot Wheels! read more

I have not actually purchased a car yet. I have test drove several. I'm buying a car for my daughter. Matt Austin and his sales people have been nothing but kind and patient as my daughter tests drives one car after another find that perfect one that's in MY budget and fits her MUST HAVES.. I've also had the opportunity of working with Matt in some other projects and he has always been prompt, courteous and respectful.. i WILL be getting a car for my daughter and it WILL be from Matt. As a business owner myself i know how easy and quick the bashers jump on to tell the world the how bad everything is. And how even the people who think you are awesome often find take the time to write the GOOD review.. not only did i write this review i tell everyone i know to go to their car lots. read more

Friendly and knowledgeable staff. Even though I am not ready to buy for several months they still gave me excellent service. Thank you for being so friendly and non pressuring! Answered all my questions. I will be back. :) read more

Very unprofessional and sketchy, everything that has been used to describe hot wheels in every other review is so accurate. I have never felt so disrespected the intent was disgusting, the tall skinny boy introduced himself to my grandparents as Jeff but after my mother got infuriated by their treatment she asked what both his name was and what his coworker or boss's name was (who was a tan short man with brownish hair) he said very flustered to my mother Joe and Joel. They are nothing but predators. read more

run the other direction. They sold me a car that as soon as i drove it off the lot the check engine light came on. Took it to the auto shop and it has a severe oil leak among other issues. Not drivable and $2500 worth of work. read more

Went in for a used truck. Should have been tipped off by the terrible cleaning job they did. However, Richard assured us that their mechanics were better than their cleaners and the car was in working order. He seemed like an honest guy, very personable and not pushy. We trusted him. We should not have. They became very pushy when it came time to get their money. Despite a deposit, they insisted on driving to Portland to pick up the check instead of waiting until we could drive it to them the NEXT day. Figured out why - check engine light came on on the way to DEQ. We contacted Richard and he seemed willing to work with us and help. Got the codes checked and saw they had been previously cleared. Red Flag!! Possibly a gas cap issue so we bought a new one. It was NOT the gas cap. Engine light is back on. Richard stopped responding and the manager, Pete, is completely uninterested in helping. I understand the risk of buying a used car. However, we were sold a car that they told us had been thoroughly checked over and was in good working order. My question? Who cleared the codes? Highly suspicious seeing as they were in such a hurry to get their money and couldn't wait even one business day. Turns out they're another sleezy dealer erasing codes and selling cars as if they had actually been tuned up. Be very careful purchasing a car from them. read more