Where can I start, Ross did a wonderful Job installing our new chairlift after I gave him very…read morelittle notice, and just when he was getting Reddy to jet off on a well needed vacation. I had no reason to think that he would take time not only finish the job but do it so well and I have to say it was not a simple job. so thanks again Ross. Walter Carey

We recently purchased a chairlift from Ross Tennock of Next Level Mobility. The price was very…read morereasonable. Mr. Tennock installed our chair in a few hours and spent considerable time explaining and demonstrating its use. Ross is knowledgeable and professional. He is easy to contact, returns messages promptly, and assured us he is available if and when we require repair and/or maintenance. He came and checked our chair within the first week to be sure everything was working well. We highly recommend Ross to anyone considering the purchase of a chairlift. Thanks again, Ross! Sincerely, Roger & Betty Butler

The currently service the elevators in our building and every time they fix one elevator and leave…read morethe other one breaks.

Rip-off artists of the first order…read more Thyssenkrupp charged us $400 an hour, with a minimum duration of 2 hours per elevator to SUPERVISE a security company installing cameras. While the technicians were on site, the caretaker asked them to replace a burnt-out indicator bulb, and they refused, stating that we needed to book a separate service appointment (at the same rates) to replace the bulb. We will not be renewing our maintenance contract with them.

I have been in this 20 story condo building since it opened in 2021 and I was sad to see they…read moreinstalled Richmond Elevators when I moved in originally. But as time has gone on, I am actually really upset ANY company installs these products in towers. We get MONTHLY maintenance on 2x elevators, and yet one always seems to go out of service. Our strata will no long call them afterhours due to the cost of it; and part of my thinks Richmond Elevator makes cheap product so they can service them to death and make their money on service calls. But more than the frequency they break down, I find annoying the fact of how loudly they operate. I wake up from how loudly they run, I heard strained wires/cables, clanking around doors, and what I assume are the brakes all night. I have reported it to my council, but I think the next step is to do a noise test to see if these units even meet the BC building code for noise... Basically, if your developer installs a Richmond Elevator, expect that they have cut corners on everything/

Elevators are low quality, sounds like scraping a spoon in a pan while going down after 6 months of…read moreuse.

The company quoted our building for an elevator upgrade. As we found out there was only two…read moreunsupervised workers doing the project. Sometimes they did not do a full days work and somedays, not even there. THE DAY before the inspection the elevator failed. (they must have known it would fail, after all they have done hundreds of old elevators) Nest thing you know they tac on thousands of more dollars to fix the elevator. A 6 week job turned into almost 5 months without an elevator. AND there is two unsupervised guys doodling around, slowly working. This company is not trustworthy

I live in a building serviced by KONE Elevator, and for the past 3 years KONE has been UNPREPARED,…read moreUNPROFRESSIONAL, and IRRESPONSIBLE with how they leave the building they are supposed to be looking after. They have left our building with only 1 elevator for over 3 weeks. every time they are supposed to be here fixing something, they find an excuse to leave (I just spoke to our concierge to ask where the KONE PEOPLE ARE because it is Tuesday and we have a note on the broken elevator that the KONE PEOPLE are in today and guess what? THEY LEFT EARLY hahahaa.) or a part that is broken needs to be ordered in. This has been an ongoing situation where they do not have parts available and have to order in which takes WEEKS to come in. Leaving our 30+floor apartment in downtown Vancouver the worst building to live in. My first run in was with an extremely racist and unprofessional individual that tried to rev the KONE service truck into where I was standing with my dog. IF you are a developer I WOULD HIGHLY SUGGEST YOU USE A DIFFERENT ELEVATOR COMPANY.

WORST company I've ever dealt with! I have called the local Vancouver branch about 15 times at this…read morenumber - 604-777-5663 to have my keys retrieved down the elevator shaft, and each time it is directed to the Illinois location. They've assured me someone would get back to me and NEVER ONCE has anyone done so! No one exists at their Vancouver branch in Burnaby. Good luck ever making it through to talk to someone.