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    Vance Properties

    5.0 (1 review)

    Services - Vance Properties

    Property management

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    14 years ago

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    Palomar Property Services

    Palomar Property Services

    (54 reviews)

    A maintenance worker damaged my property and lied to me and to his supervisor about it. This…read morecompany barely acknowledged it. When I moved into one of their apartments, I was verbally informed that there was pre-existing damage to the bathtub paint/enamel, as well as the garbage disposal, and that maintenance was queued up to fix it. I documented it anyway to protect myself against any damage accusations to protect my security deposit. Three months later, no maintenance was ever done, so I opened a ticket. I did not complain or ask for expedited service or any sort of special treatment. I simply pointed out what was needed. The next day, maintenance came while I was at work (which I agreed to, stupidly, but I live alone and had to work). When I arrived home, there was a single couch cushion randomly flipped over along with a bunched up throw blanket and a dark spot on the top couch cushion. When I flipped the cushion over, the couch cushion was soaked through and visibly wet with urine. It is obvious that the maintenance worker brought a pet with him while he was working (despite a building-wide no pet policy being enforced on the lease). I really hope it was a pet... It's a little gross, but I honestly barely care about that. The maintenance worker lied to me about it, lied to his supervisor about it when I asked if anything was reported, and the supervisor lied to me to protect him, and I'm incredibly insulted they simply flipped my couch cushion over hoping I wouldn't notice, instead of acknowledging it or even attempting to clean it. After a back and forth between myself and his supervisor, they finally agreed to pay to clean the couch... That's it. No apology for the days of lies and back and forth, no apology for them situationally applying their own rules and terms of lease, no apology for them essentially allowing and supporting someone to come into my home and destroy my property. My own rent payments were being used to pay the salary of someone who damaged my property and lied about it. Disgusting. To seal the deal, he did not even do a good job repairing my bathtub. It is already chipping where he repaired it... again.

    This is the worst business and company that I have ever worked with. DO NOT allow them to rent your…read moreproperty for you. They violated my contract and collected money without any action, follow through or accountability. I lost at least 15k as a result to poor management to my property and proper management over a 5 year least. I trusted these people with a job and did not know I had to manage the company paid to manage my property. Please use a different service provider.

    Strategic HOA - 159 W Green - 43 unit condo HOA

    Strategic HOA

    (110 reviews)

    This is my first experience submitting an architectural request. May have just been my excitement -…read moreI anticipated the process to be a bit faster turn around time. However, I understand there are many factors to consider and probably multiple members of the committee that all need to look over the plans before being able to sign off. I am pleased with the professional and prompt communication from the staff. Thank you very much for your support!

    Incompetent Management and Zero Accountability…read more Never return your email/call Repeated charges due to accounting team's error Hides HOA meeting notes to cover up their errors Disrespectful/rude staffs If you enjoy endless frustration and constant headaches, Strategic HOA is the management company for you. Despite the owner, Ian, repeatedly claiming that communication and staff training are "improving," the reality is a total lack of professionalism. Service requests routinely go ignored for months! One of their "top" employees, Amanda, actually fabricates HOA policies to cover her own mistakes. When I simply requested a heads-up about upcoming work near my unit as I have a small infant at home, she flatly refused, claiming it wasn't her responsibility. Consequently, they ran an industrial fan right next door 24/7 for six straight days with zero explanation. When I asked her to cite the specific policy that allowed this lack of notice, she went silent. The sad part is this is just one of many crap stuff that they've done. They're wasteful with our budget and makes me wonder what they're doing at their office everyday, when you're not responding to their customers. This company prioritizes laziness over service. It's no surprise they were fired by our association after only a few years. Before hiring them, I strongly suggest asking Ian how many ongoing legal cases he and Strategic HOA currently have with former clients.

    Vance Properties - propertymgmt - Updated May 2026

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