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Vance Hawkins Design

5.0 (1 review)
Open 10:00 am - 6:00 pm

Services - Vance Hawkins Design

Graphic design

Web design

Editorial services

Vance Hawkins Design Photos

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7 years ago

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SugarHouse Print Solutions

SugarHouse Print Solutions

(13 reviews)

On the one hand, if you want a local company to handle things for you and you want one of the…read morebiggest little companies around in the sign and banner and display marketing biz, you've got the right folks. But the bigness of the company almost works against them. One of the reasons I often choose local companies is because of the kind of service and attention I get. When you order with them, there's a real push to do it online. That's great if you know what you need and what you're doing, but for someone who doesn't have this stuff made every couple of months it could be difficult and you may find the service at a smaller shop to be more up your alley. In a world where online printing companies are now super, super, UBER cheap it's often going to be more affordable to just send it off to Texas or California, even with shipping. I mean, if I'm submitting it all online anyway it becomes a pure price game. The good news is that they are local and real people do work there, so you can work a little closer with them if you need to. They've been around a long time and can handle just about any size project. And it's not just banners--they do tablecloths, car wraps, stand up banners, window banners (decals? wraps?) and a whole host of other promotional or products. Give the website a whirl if you're curious, but realize that if you're going to get a banner or project done just online, you can do a little research and save some money. Hopefully they'll be willing to walk you through it if you go in or pick up the phone.

A couple years ago I fell into representing a nonprofit (for which I volunteer AND do freelance…read morework) at events. After manning a table at a couple of events I was hooked and sought to improve the professionalism of our presence. The first thing I needed was signage with a stand. A Google search led me to Sugar House which had the largest selection of banner fabrics and stands, I designed what at that time was an awesome piece, they did a beautiful job of printing it, it arrived in plenty of time for my next event, and the durable banner and stand continue to serve me well. Their after-sale service was incredible - I received several emails asking if everything was to my satisfaction and requesting a photo of my banner in action. This photo is still on their website! They're not the cheapest, but you can't beat their quality, selection and service. I would definitely use them again and highly recommend them for full-service banner work.

Big Red Jelly

Big Red Jelly

(5 reviews)

In July 2025, I began working with Kamren Nielsen at Big Red Jelly regarding digital marketing for…read moremy company, DOA Pest Service. Kamren assured me that their team handled SEO and Pay-Per-Click (PPC) campaigns successfully in-house. I was initially hesitant to sign a contract because of prior negative experiences with agencies that failed to perform and then charged cancellation fees. Kamren repeatedly assured me that if I wasn't satisfied, the company owners would have "no problem letting me out of the contract with no financial penalty." Although this was not in writing, he emphasized it multiple times. Timeline and Issues * August 2025: I signed up for services at $1,995/month, with the clear understanding that we would have weekly meetings to review PPC and SEO progress. * I was assigned Cassandra as my point of contact. She was polite but unable to answer specific questions regarding our PPC campaigns or SEO strategy. * Despite repeated discussions, the team focused on producing minor marketing materials (e.g., a trifold brochure) instead of implementing or reporting on the SEO and PPC campaigns that were the main reason I engaged Big Red Jelly. When I raised these concerns, Kamren told me that my goals could not be achieved at the current rate and insisted that I double my monthly payment to $3,995/month. He stated this would provide direct access to Spencer, the PPC specialist, and include weekly meetings and full SEO implementation. I reluctantly agreed to the increase based on those assurances. The first week showed minor improvement -- I met with Spencer once via Zoom and felt optimistic. However, the following weeks returned to the same pattern of missed meetings and vague updates. When I requested an SEO report, I was promised one by September 27. After more than five weeks with the company, I finally received a document that: * Contained outdated data (May-June) * Included irrelevant information about Big Red Jelly's own SEO, not DOA Pest Service * Lacked keyword research, ranking reports, or any measurable metrics By late September, our cost per lead had reached $486, far exceeding acceptable performance levels. Spencer repeatedly canceled meetings, and there was no progress on either SEO or PPC deliverables. Cancellation and Unauthorized Charge At that point, I informed Kamren that I wanted to cancel our agreement and move on. Shortly after, I received notice of an unauthorized $3,995 charge from Big Red Jelly labeled as an "offboarding fee." This charge directly contradicts the multiple verbal assurances from Kamren that I would be allowed to cancel at any time without penalty if unsatisfied. Summary Big Red Jelly misrepresented its services, failed to deliver on agreed-upon work, and charged an unauthorized fee upon cancellation. Their actions have cost my small business both time and money -- resources that are critical for a growing company.

Great team and really knowledgeable in website design. They have lots of recommendations for tools…read morefor small business to make it easier to manage a business.

Vance Hawkins Design - graphicdesign - Updated May 2026

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