Great team and really knowledgeable in website design. They have lots of recommendations for tools…read morefor small business to make it easier to manage a business.

In July 2025, I began working with Kamren Nielsen at Big Red Jelly regarding digital marketing for…read moremy company, DOA Pest Service. Kamren assured me that their team handled SEO and Pay-Per-Click (PPC) campaigns successfully in-house. I was initially hesitant to sign a contract because of prior negative experiences with agencies that failed to perform and then charged cancellation fees. Kamren repeatedly assured me that if I wasn't satisfied, the company owners would have "no problem letting me out of the contract with no financial penalty." Although this was not in writing, he emphasized it multiple times. Timeline and Issues * August 2025: I signed up for services at $1,995/month, with the clear understanding that we would have weekly meetings to review PPC and SEO progress. * I was assigned Cassandra as my point of contact. She was polite but unable to answer specific questions regarding our PPC campaigns or SEO strategy. * Despite repeated discussions, the team focused on producing minor marketing materials (e.g., a trifold brochure) instead of implementing or reporting on the SEO and PPC campaigns that were the main reason I engaged Big Red Jelly. When I raised these concerns, Kamren told me that my goals could not be achieved at the current rate and insisted that I double my monthly payment to $3,995/month. He stated this would provide direct access to Spencer, the PPC specialist, and include weekly meetings and full SEO implementation. I reluctantly agreed to the increase based on those assurances. The first week showed minor improvement -- I met with Spencer once via Zoom and felt optimistic. However, the following weeks returned to the same pattern of missed meetings and vague updates. When I requested an SEO report, I was promised one by September 27. After more than five weeks with the company, I finally received a document that: * Contained outdated data (May-June) * Included irrelevant information about Big Red Jelly's own SEO, not DOA Pest Service * Lacked keyword research, ranking reports, or any measurable metrics By late September, our cost per lead had reached $486, far exceeding acceptable performance levels. Spencer repeatedly canceled meetings, and there was no progress on either SEO or PPC deliverables. Cancellation and Unauthorized Charge At that point, I informed Kamren that I wanted to cancel our agreement and move on. Shortly after, I received notice of an unauthorized $3,995 charge from Big Red Jelly labeled as an "offboarding fee." This charge directly contradicts the multiple verbal assurances from Kamren that I would be allowed to cancel at any time without penalty if unsatisfied. Summary Big Red Jelly misrepresented its services, failed to deliver on agreed-upon work, and charged an unauthorized fee upon cancellation. Their actions have cost my small business both time and money -- resources that are critical for a growing company.