I've stayed quiet before, but not this time.
I went to K…read moreNails for a basic gel pedicure and a fill-in and somehow ended up paying $106. Before anyone says, "Well, that's normal," let me be very clear: I asked questions. When the nail tech asked if I wanted my nails cut, I specifically asked if there would be an extra charge. She told me no.
So imagine my surprise when I get the bill and it's somehow over a hundred dollars.
When I asked where all these charges came from, that's when the confusion started. One tech started talking to the other, and suddenly I'm being told I was charged for "going around my nails," cutting my nails, and other things that were never explained beforehand. I still don't know what "going around my nails" is supposed to mean, and quite frankly, neither explanation made any sense. It felt like they were scrambling to justify a bill that should never have been that high in the first place.
What makes this sting even more is that I've been coming here for years. This isn't some random salon I tried once. My son and I used to come here together whenever he was home from college. They knew us. After my son was murdered, they acted like they cared. They offered sympathy. They know this isn't something I "went through" and got over--it's something I have to live with every single day for the rest of my life. They know how profoundly that loss changed my life, and they know I'm on disability because of it.
That's why this experience hit differently.
You expect this kind of treatment from a place that doesn't know you. You don't expect it from people who have looked you in the face for years, know your story, and then have no problem handing you a bill full of questionable charges that were never discussed until after the money was already gone.
And let's be honest about the service itself: it wasn't worth $106. Not even close. Everything felt rushed. There was nothing exceptional about the experience, nothing luxurious, nothing that justified that price tag.
The biggest issue isn't even the amount. It's the principle. If you're going to charge people for something, tell them BEFORE you do it. Don't wait until checkout and then start throwing out explanations that sound like they were created on the spot.
I walked out feeling completely taken advantage of and wondering how many other customers have left there questioning their bill. At this point, I don't trust them, and once trust is gone, there's nothing left.
K Nails can consider that $106 a farewell gift because they'll never get another penny from me. If you go here, ask the price of every single thing they touch, trim, file, clip, shape, or "go around" before they do it. Otherwise, don't be surprised when your total ends up looking nothing like what you expected.
