What a great experience!! I one to not really need or ask for help and boy I needed it today. An…read moreone of the reps Alexis, totally went above and beyond to help me out. She's impressive, my experience was excellent thanks to her, and honestly this isn't the first time she's help me out. I'll always shop at this location from here on out. Thanks Alexis

The staff at this store are so nice and helpful! Every time I come in, I'm checked on and they…read morealways know where items are. Its a smaller hardware store but you can check inventory on their website or the app. I always try to come here vs the bigger stores when I can.

Five star service...every time! We appreciate the helpfulness of their team and always get the best…read moreout of our trips to Ace. They have a wide variety of products, you know: the thingamabobs, doo-hickeys, and so many other items that we can never remember the names of (to save our lives!) Our latest find was scored with the determined help of a young man (pictured here) that stuck with us until we found what we needed to get the job done, despite our terrible attempt to describe it! Thanks to him and all the other helpful folks at Ace, We walked out with the right items to get ourselves out of a pickle for under a buck. Great price, indeed! We are happy that we have an Ace Hardware right up the street that we can trust. They always guide us in the right direction when we get the itch to start working on projects that we have no business starting without the proper tools or training to do! SMH ‍ Thanks Ace! You rock!

This is a nice store with a nice selection. Upon entering, I was carrying a bag and wearing a…read morebackpack, so I thought I'd be helpful and leave my bag upfront. The old, unkempt, crabby woman at the register(think cat lady combined with prison guard personality)ordered me to also remove my backpack in a tone befitting a county jail intake matron. I complied without a word since I just wanted to get on with my shopping. I walked around the store and was asked if I needed help about 10 times and followed everywhere. I had a feeling it was more about treating me like a shoplifter just because I wore a backpack(that I already removed when I walked in). The other annoying thing is when I had a question the staff isn't smart enough to be more specific than answering tools section(Correct answer is aisle number and shelf level). I bought a tarp, shoelace, $10 wool socks, pepper spray and made sure to get my receipt or be falsely detained by the woman auditioning for crazy cat lady/prison guard. I spent over $43 and the cashier woman prison guard wasn't even nice enough to apologize and thank me for my business. Instead, she again admonished me not to look at the 3 different pepper sprays the one competent staff Russ put on the counter for me to look at. It didn't occur to her they were on the counter for me to look at. After her 2nd incredibly rude outburst(not to be confused with customer service)I told her firmly to learn some manners which I do rarely but will call out jerks when they deserve it. Since the one employee Russ was professional and competent and they had the items I wanted I bumped this store up to 3 stars. I doubt I'll shop there again. This is why online shopping is so popular.

STEVE IS THE ABSOLUTE BEST!!! Everyone here is beyond…read morehelpful and always have a smile on their face. If there is something I want they don't have, they'll order for me and keep it in stock. Steve has helped with grills, plumbing, gardening and seasonings.. he's very knowledgeable for any project. Love love love love this place

Broke my key on a beer bottle (dumb of me) but Jaden got me squared away in less than 5 min. He was…read morealso pretty excited at the challenge of fixing a broken key Highly recommended. Fast and friendly staff.

Whatever happened to that local hardware store there was nothing you would look for that you…read morecouldn't find? They are few and far between nowadays. But alas, there's Home Depot! Or is there? These massive warehouses lose you in a vacuum of empty aisles, stuffed shelves, lots of product, yet lo and behold, there is barely a soul to help you find things in this elaborate maize. I've been shopping Home Depot for many, many years across the country. We've been visiting this particular location for over twelve years and what I have found over this time is the standardization of products... no lesser needed items, and too much monotony and almost no help when needed. One must walk around the store until you find someone who might be able to assist. You can't go to a stationary cashier, they're no help, or they have to get a manager! If you're looking for run-of-the-mill products, this is the place. If you're looking for something a real hardware should have, this is not! As most Americans, we shop Mom & Pop, small, medium and big box stores throughout our lives. They can be International, National or Regional brands. Because big box stores are created primarily in corporate cookie cutter style, and on the many occasions that My wife and I regularly shop I have developed as succinct a process for measuring the worthiness of each airport visited. My criteria are: 1) ease of access to and from public and convenient thoroughfares: 4.5 ; 2) convenient parking whether easy street or convenient garage or parking lot: 4.5 ; 3) atmosphere, ambience, background music, displays, public facilities, cleanliness, seating areas (for tired customers) and access, maneuverability and safety around the store: 4.0 ; 4) overall human customer service - including but not limited to, friendliness, support and customer skills, associate knowledge, communication, attitude, overall demeanor and service and promptness at the cash register: 3.0 ; 5) ease of product information, reasonable pricing, proper and/or convenient placement of products for perusing as well as easy access to and maneuverability within store; 3.5 6) quantity, quality, value, and appearance of products: 4.0 ; and last, but not least 7) ease return policies, product warranty offerings: 4.0 . My final score: 3.9. Pretty good, all things considered. I have found the most positive points at this Home Depot are: cleanliness and organization. And the most negative point here is: I can rarely find nor do they have what I'm looking for, as well as many a time, finding an associate. My final comment: caveat emptor, check possible availability of an item from their website before making the trip.

Went in trying to find creative solutions to reduce the number of tooling sets I need in my…read moreequipment engineer role. Liam was more than helpful in walking me through some options and proposing new ideas. Very excellent customer service! Thank you Liam

If I could give zero stars, I would. I came into this Lowe's fully intending to purchase carpet and…read moreinstallation for one of my properties. I also have flooring that needs to be done at another property, and I was deciding between Lowe's and Home Depot. After my interaction with an employee named Adam, Lowe's has lost at least a few thousand dollars of my business, potentially more. From the beginning, Adam was incredibly dismissive. I explained what I was looking for and asked reasonable questions about the flooring and estimate, and rather than engaging with me normally, he repeatedly stared at me blankly, as if my questions were stupid. If that wasn't what he intended to communicate through his body language, he should be aware of how negatively this behaviour comes across socially. Staring blankly at a customer after they ask a question, rather than engaging with or answering them, is not a positive or professional way to communicate. When he began putting together an estimate, I noticed that the numbers were significantly different from the estimate shown online and asked him why. Instead of simply explaining the discrepancy, he looked at me and asked, "Are you okay?" in an extremely disrespectful and patronizing manner. I responded, "Are you?" and asked to speak with a manager. He then told me that he was answering my questions, "just not the way you want me to," despite the fact that I was asking for clarification precisely because my questions were not actually being answered. When I requested the manager, he sarcastically said, "I'm calling the manager. Is that helpful enough for you?" I told him that he actually had not been helpful at all, at which point he simply walked away and left me standing there without telling me whether a manager was coming. I ultimately had to find another employee and ask them to call a manager for me. The interaction also had extremely misogynistic undertones in my opinion. The combination of the condescension, dismissiveness, patronizing "Are you okay?" response when I questioned the estimate, and general manner in which he spoke to me left me feeling that I was not being treated with basic professional respect. The assistant store manager who eventually spoke with me was very nice, listened to what happened, apologized, and told me he would address it with Adam. I genuinely appreciated how he handled the situation. Unfortunately, by that point the damage had already been done, and I will be taking these flooring projects elsewhere. Lowe's needs to emphasize basic social and customer-service skills with its employees. Customers should be able to ask questions about purchases costing thousands of dollars without being mocked, patronized, or treated as though they are an inconvenience. And even if a customer were being difficult--which I was not--an employee responding with sarcasm and disrespect is incredibly unprofessional and an excellent way to lose business. In this case, that is exactly what happened.

I came in for some root kill and drain cleaner. Their aisles are neat and clean and plenty of…read morefriendly staff waiting to assist you. I always browse their plants and flowers which are always so pretty I wish I had more yard space lol.

I Need this email to go out as soon as possible I wanna recognize Frank. He was amazing. I came in…read morehere, not knowing what I was doing what I was looking for a single mother stressed out, trying to find tools when Home Depot didn't want to help me I came to Ace Hardware store and you guys were very helpful with with Frank is the real MVP I think him so much for helping me and working through everything with me. He is the best. 8/7/26

We have an RV and I swear, we spend a good 30% of the time fixing 'stuff that breaks' and if we…read moredidn't have Ace, I don't know what we'd do. Yes you can go to the big box places, but you will not get the same level of service. We bring in some oddball part, explain the issue and they have 'just the thing' - and they know right where it is in the mess of aisles of items. We now have a toolkit that has a little bit of everything, but guaranteed on the next trip; there will be some weirdo thing that we need :) Bonus for this location is the softener salt out front so you can just back into your spot, pay and load up. Easy peasy

I love coming to this ANY ACE and this one is my backup. Not quite as close but it's still fairly…read moreclose to my house, the customer service is always amazing, they usually have anything I'm looking for, and the prices are almost always in line if you consider the convenience of coming here as apposed to the big box stores. The nut and bolt section is especially helpful because they carry almost everything. They DEFINITELY carry more of the obscure stuff that you just can't find at other places. This store is super well stocked and it's merchandised in a way that just makes sense. 5 stars for them! Check them out!

Stopped by Ave Hardware for a screw... and of course I got there and completely forgot what I came…read morein for There's hope for me yet at least someone believed in me! The employees were super helpful and offered assistance right away. I somehow ended up buying tire cleaner instead (sheesh ), and naturally remembered what I originally needed after I got home. Even so, it was a great experience. I enjoyed browsing and seeing things I'll probably need in the future when I move. Maxwell was awesome thank you for being so patient while I dug through my purse like a senior citizen trying to find my change You rock!

Bought a washer from them. Took serveral tries to get it delivered. Some glitch in their system…read morekept cancelling delivery and finally it cancelled order and I had to re-order. Less than a week later the machine stops working giving me an E3F5 error. I got on the app, contacted them to see about exchanging it. There they told me oh, it's been less than a week. You need to go through the store. I called the store. There they tell me oh, since it's more than 48 hours, it's not on us. Contact the manufacturer and hung up on me. I spent $1400 in their store and this is the support they offer. I would not recommend buying anything from them. They didn't even offer to give me the number to contact the manufacturer, they basically said not our problem, look up the number to call yourself.

I just came from there. Not one single person on floor to help me find something for at least 15…read moreminutes. I searched up and down the aisles. Finally I found someone and showed her a picture downloaded from the Lowe's website. She sent me to the right aisle but my item wasn't there. What a wasted trip.