Rude and unfriendly. Took my wife and daughter to shop downtown and stopped in the store. When I…read moresaid we were just looking around to see if there was anything we liked, the lady was rude and stared at my wife an daughter the entire time. We are older, well dressed, and our daughter is 30. Completely rude behavior and unwelcoming.

This store has all the cool kitchen gadgets. They were one of the few places that was open for…read moreboxing day. I was a little turned off by the customer service. I get that they were really busy,however, she didn't seem interested in explaining me the difference between a Swedish Dish Cloth and a regular one. Especially if something costs a lot of money I would appreciate some sort of explanation. They get a 3 star based on the products.

We hired Timeless Stone and Granite to install two quartz countertops in our home. When the job was…read moredone it was apparent that there were serious errors in the installation of both counters and the owners agreed to remedy the situation. After a five-month period, they returned to fix the mistakes and at that time advised they couldn't correct one of the issues and said it wasn't their fault as it was due to an existing issue with the original counter top. It was obvious to us that it was their error and it is a significant mistake. The second issue was fully rectified but in the process, the employees did extensive damage to our walls and stair handrail. There was no offer of professional remediation, only the owner patching the holes himself. In addition, because there was a five-month delay in dealing with the errors the quartz we had originally chosen for one vanity was no longer available to Timeless Stone & Granite and we were forced to choose an alternate pattern. The service was slow but quite friendly until the issues arose. Then we couldn't get phone calls or emails returned. The ultimate outcome is we had to settle for a substitute pattern for one counter top and the other counter is installed incorrectly. Unfortunately, this counter is the focal point of the kitchen. We also have to have our walls and handrail repaired at our own expense (unless we settle for an amateur repair job done by the owner rather than having the damaged walls fully and professionally repainted to avoid obvious repair areas). We are extremely disappointed with this company and would definitely caution anyone considering using them. The quality of the craftsmanship displayed in our renovation project was at best average. Our experience was that there was an overall lack of professionalism and that Timeless Stone & Granite does not fully stand by their work.

From the owner: We help customers with complete bathroom renovations, counters, tile work, plumbing to paint…read more Budgeting and scheduling. Design and implementation with free estimates. In business in Parksville, BC for 18+ years and over 40 years of experience.

Personable, efficient, quality at a fair price. From my first inquiry to delivery the service was…read more1st rate!