Van Isle installed my custom cabinets (kit + 2 bthrms.) in QB 2 years ago. They still have not come…read moreto fix the installation. Keep telling me 'the repair guy doesn't get down there very often and he runs out of time". A 45 min. drive for them to complete an almost $30,000. job doesn't seem unreasonable... I suggest using one of the manufacturers who are closer to QB or insist on having your contractor withhold a balance until it's completed by Van Isle and you've actually used the cabinets. They used short 1/2" screws to hold the custom roll out shelves, as soon as the shelves were filled, the screws pulled out. They told me they should have used much longer screws. 2 years of asking to have this remedied and not being able to use my new island is not something I wish anyone else to have to do.

We hired Timeless Stone and Granite to install two quartz countertops in our home. When the job was…read moredone it was apparent that there were serious errors in the installation of both counters and the owners agreed to remedy the situation. After a five-month period, they returned to fix the mistakes and at that time advised they couldn't correct one of the issues and said it wasn't their fault as it was due to an existing issue with the original counter top. It was obvious to us that it was their error and it is a significant mistake. The second issue was fully rectified but in the process, the employees did extensive damage to our walls and stair handrail. There was no offer of professional remediation, only the owner patching the holes himself. In addition, because there was a five-month delay in dealing with the errors the quartz we had originally chosen for one vanity was no longer available to Timeless Stone & Granite and we were forced to choose an alternate pattern. The service was slow but quite friendly until the issues arose. Then we couldn't get phone calls or emails returned. The ultimate outcome is we had to settle for a substitute pattern for one counter top and the other counter is installed incorrectly. Unfortunately, this counter is the focal point of the kitchen. We also have to have our walls and handrail repaired at our own expense (unless we settle for an amateur repair job done by the owner rather than having the damaged walls fully and professionally repainted to avoid obvious repair areas). We are extremely disappointed with this company and would definitely caution anyone considering using them. The quality of the craftsmanship displayed in our renovation project was at best average. Our experience was that there was an overall lack of professionalism and that Timeless Stone & Granite does not fully stand by their work.

From the owner: We help customers with complete bathroom renovations, counters, tile work, plumbing to paint…read more Budgeting and scheduling. Design and implementation with free estimates. In business in Parksville, BC for 18+ years and over 40 years of experience.

Very good selection of home and garden items. I fell in love with a garden piece, however, even…read morethough the price was right it was too heavy for me to bring home all the way back to VANCOUVER.