I have been to other Coach factory stores in the past (i.e. Chicago and Dallas areas) and most of…read morethem suffer from the same unpleasant problems: crammed wall to wall with people, lines out the door, and somewhat dated goods. This Coach store, I am proud to say, doesn't really suffer from any of these. I have been here a few times and every time they have been busy, but not packing people in like sardines (phew...some of us prefer to breath while we do our shopping). This may be b/c this particular outlet is not located by a major booming metropolis, and therefore out of the way for most folk. And, yea, a few pieces are still kinda dated but a majority of it is not which makes for some pretty good deals. This store makes me never want to buy full-priced-off-the-shelves Coach items again. I'll feel I have just been ripped off!!!

This Coach Factory Store is a nice hidden gem within the Tuscola Outlet Shops. They have a very…read morelarge variety of Coach purses at outlet prices. Compared to the other Illinois Coach outlet stores I have taken my mother to, she enjoys this one the best due to their low prices and large inventory. Staff is very polite, professional, and helpful. The store is very clean, spacious, and does not look picked through. You don't have to worry about long lines here because this outlet mall is way out of the way of anything. As far as items for males, they do have more options now than they have had in the past but it is limited. The other stores in the outdoor outlet plaza are nice too but restaurant options are scarce. Worth a visit if you want a new Coach purse at an affordable price.

Store review: If Old Navy is your style, this place has…read morequite a large selection of clothing and very large selection of clearance good along the side racks. The quality of Old Navy is nothing like it was 10+ years ago so the clothes do not last long. However if you want bright colorful clothes, this is a good place to shop to pick up shirts, pants, etc. Pros: great clearance section, friendly staff Cons: not high quality Hidden deals: Clearance racks along the side with the red tags

I'm not sure if this store is actually an Old Navy outlet. If so, their prices were really great…read morefor an outlet. I bought a pair of yoga pants for $14 that were originally $19. The store was well stocked and everyone was friendly. The line was getting a little long so they opened another cash register, which was nice. I don't know why more people don't do that!

This store will close on May 25, 2025. I'd expect to see much better deals than I saw this…read moreweekend. Very disappointing.

Store review: Maybe I am shopping at the wrong time, but end…read moreof season sales were this weekend and I was expecting good deals, but this is far from it. A lot of the shoe stores at this outlet minus Nike have buy one get one 50% off. Most of the shoes are really 10-20 dollars off manufacture price. You would expect greater savings at the outlets, but not the case here. There were some kids/baby shoes that were selling for 40+ dollars. So you end up having to buy 2 to get about 30-40% off both shoes which is not really that good of a deal. Pros: large selection Cons: sales are lackluster forcing you to buy 2 shoes instead of one Hidden deals: None

The Tuscola store is pretty much like any other L'eggs Hanes Bali Playtex Factory Outlet I've…read morevisited. They stock some Champion apparel as well. Most items are for women, but there are basic socks and underwear for men. Without an additional sale or promotion, the prices at these Hanes outlets are not deep discounts. You'll save only a little over retail prices. If you are able to frequent an outlet, it may be worth your time to put yourself on both the store & mall mail / email list so you'll be notified of sales & promotions. The salesperson at this store was really friendly, helpful, and patient despite working the post-Thanksgiving shopping craziness.

I have been in this store many times experiencing average to absent customer service. On Black…read moreFriday i was greeted with "the whole store is buy one get one today". The next sales person informed me it was actually buy 2 get 2. At the register, I bought 10 items and the 5 most expensive rang at full price and my "free" items were those that cost $10 as opposed to my $50 items. When I complained I was told they could do 2 transactions, but the promotion was buy 4 get 4. I ended up spending nearly $200 when my math indicated closer to $125 because I literally bought 2 of some things and expected one of them to be free. I have since returned 3 items I found cheaper elsewhere. (Yes, a department store was cheaper than the brand outlet). $46, $46, and $40 in value. I was returned $63. Huh? The manager literally rerang other items at full price. Since I too am in retail, I questioned the math and she informed me I just couldn't keep the "free" stuff. I explained that I did not expect complete ticket price to be refunded, but that 50% seemed a little off. She stopped talking to me and just handed me my receipt. I am not a big "boycotter" but I will never go to that store or buy those brands again, ever. EVER.

I love this shop so much. I have a disability that affects the shape of my feet, and I have always…read morehad an awful time trying to find shoes. When I was a kid, my mom would offer up $20 to the salesperson who could find a pair of shoes that fit, didn't hurt my feet, and that I liked. So when I got new orthotic insoles recently, I was prepared for more of the same. I decided to give Heel to Toe a try because I saw that they also do orthotics, so I figured if anyone could help, it would be these folks. They did not disappoint! While I didn't find anything in the store that day, the staff was so incredibly helpful I knew I had to buy from them somehow. They took the time to measure my feet (turns out they're wider than I thought), talk to me about my issues and what I wanted, look in the back for overlooked shoes, and then finally brought me manufacturer catalogues so I could order them. They knew which shoes would be likely to work and which wouldn't, which saved me a ton of time and frustration. I ended up buying two pairs of boots, and they both still look and feel amazing. Thank you, Heel to Toe!

Long time customer. Went in today a week before Christmas and was informed the shoe I wanted was no…read morelonger able to be ordered. When I asked for the exact name of the Dunham Cloud I was informed also that she "wasn't going to help me shop somewhere else." In doing so she insured that after that last pair I would only shop elsewhere. They undoubtedly assume I would buy somewhere else and never come back. They are not the store I remember.