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    Van Cleef & Arpels

    3.0 (2 reviews)
    Closed 10:00 am - 6:00 pm

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    3 years ago

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    8 years ago

    Love everything here. From the customer services to the quality of the products. Exquisite, detailed and elegant creations.

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    Time & Gold

    Time & Gold

    3.7(25 reviews)
    0.6 kmDowntown
    $$$

    I highly recommend Time and Gold to anyone wanting to purchase a timepiece or gain some knowledge…read moreof all things horology. I have been a loyal customer for years. They have a wonderful variety in new and pre owned pieces. Their attention to detail, customer service and follow-up support are second to none in Vancouver.

    I brought my watch in while on vacation to get it adjusted for size which they happily did for…read moreabout $50. After leaving the store happy with the sizing and wearing the watch around about everyday for a week one of the pins in the band fell out making the watch unwearable. When I went to call the store to see what they could do for me the associate gave me the email of their customer service department. After sending an email with a picture of the watch and receipt the company made a very poor effort to try and resolve the issue. While understanding that using my American credit card might be difficult to get a refund the person responding to me informed me they don't do any refunds for this and made the offer for me to bring it in next time I'm in town. No offer for credit at the store, sending the watch in to get fixed nothing. So now my $700 watch (I've only worn for about a week) sits on my dresser waiting to be fixed because I'd rather not spend another $50 to get it fixed again. I would have at least appreciated some sort of problem solving for breaking my watch.

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    Rolex Boutique GWC - Exterior of Official Rolex Boutique - Downtown Vancouver - Global Watch Company

    Rolex Boutique GWC

    2.5(19 reviews)
    0.1 kmWest End

    Very nice but very small boutique Rolex store located off Robson St. kinda weird to have armed…read moreguard open 2 doors for ya to gain entrance but it's the sign of the times. So I came in a struck out! Only exhibition watches in the building. Folks that means we're not selling FRANK a watch, you can look but not buy. Maybe had I brought some Grey Poupon with me I would have had a opportunity. But the nice gentleman with short skinny slacks informed formed me nothing was for sale unless I was on the list, LOL. However he graciously did offer me water not once but twice and a magazine aside from his " NO WATCHES FOR YOU " stance. Hell I wanted to just try on a Daytona ghost and they don't even have a Daytona in the boutique. I'll be back and maybe you'll have something for Frank to buy. Until then I'm on my was to lunch on to see KISS!

    My wife and I were visiting from the US and stopped in to take a look at some watches. We were…read moreinstantly greeted by Eric Chen and welcomed with warmth and hospitality. We sat down and discussed some recent trends in the watch space around Rolex, and he showed us some really cool models - a green and black ceramic GMT on oyster bracelet - and gave us all of the technical details. Eric was very knowledgeable. Although we weren't able to buy anything today, Eric took care of us very well and provided us with a very memorable experience that left us in good spirits the rest of the day. We will definitely return!

    Photos
    Rolex Boutique GWC - Interior of Official Rolex Boutique - Downtown Vancouver - Global Watch Company

    Interior of Official Rolex Boutique - Downtown Vancouver - Global Watch Company

    Rolex Boutique GWC - Interior of Official Rolex Boutique - Downtown Vancouver - Global Watch Company

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    Palladio Jewellers - Stunning!

    Palladio Jewellers

    3.5(11 reviews)
    0.5 kmDowntown
    $$$$

    Me and some friends were visiting from out of town and wanted to browse some watches. The sales…read moreassociate was kind enough to answer some questions, show us some beautiful pieces and even point us in the correct direction for vintage Rolex which they did not sell. Great shop with wonderful staff.

    Don't let the double security doors keep you away from this cornucopia of beautiful things. I'd…read morelong held a misconception that only the richest of the rich should bother coming here but I kept hearing good things and finally checked it out for myself. I've never been a huge jewelry person but now I might be. After trying on several mortgages worth of watches (from Rolex, Panerai, Graham-London, Baume & Mercier and more) I took a look at some of their custom pieces and was surprised and excited to find exquisite pieces for under $500. Not that I'm one to buy something just so I can leave with a bag...(hint: I am). It does have jewelry in the too-many-digits-for-many to consider, but it also has beautiful pieces that are no more costly than Birks or Tiffany's but unique. For the recently engaged or thinking about it, they also do custom engagement and wedding rings. I also always like to try and shop local, and this is a family run local business. Contrary to my experiences at similarly high end establishments, I left feeling glad I went in. And sparklier.

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    Montecristo Jewellers - Join us in celebrating 130 years of goldsmithing excellence with the anniversary collection GENUINE JOY by Wellendorff! Refreshing colour nu

    Montecristo Jewellers

    2.4(19 reviews)
    0.5 kmDowntown
    $$$$

    Montecristo Jewelers first opened in 1978 and have since expanded tremendously. They may be…read moreprohibitively expensive but they carry some of the most exclusive lines (Bulgari, Rolex, Omega, Harry Winston and Cartier to name a few) as well as their own in-house designs. This is their flagship store. The staff here are incredibly knowledgeable and will answer any questions you may have concerning the 4Cs (cut, colour, carat and clarity) and will work with you to design the style of your choice (a friend of mine recently commissioned them to create his fiancée's engagement ring). The store is a bit intimidating but, really, what do you expect? They're in the diamond business.

    I was here with a friend in January 2014 - at the Oakridge store. She was shopping around for…read morewedding bands to match with her engagement ring and for her fiance. The girl who served her appears not to be interested in helping her. The first thing she asked my friend was where she got the engagement ring. My friend replied it was from Cartier. So the girl said "Why don't you go back and buy the wedding bands at Cartier". My friend was shock and replied "I want to shop around to see what is out there". Then the girl started to help but then started bashing about Cartier and Tiffany - how most guys thinks with the brand name means better diamonds but Montecristo has better diamond. Quite frankly, I think trashing other stores is unprofessional. I don't recall the girl name other than she has a cell phone case that says "Mr. Right". I am not sure if all the service at Montecristo is like this. In the past - a few years ago, I got pearl earrings there and the service was excellent. As such, I can't gave this a 1 star rating, but the recent experience was quite uncomfortable so I am giving it two stars. In the end, my friend went back to Cartier.

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    Van Cleef & Arpels - jewelry - Updated May 2026

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