It pains me to give them this review because I had an emotional attachment to this store. Myself…read moreand my sibling and siblings-in-laws have all got their engagement rings from here. I got an engagement ring, the wedding band and an additional band a couple years later for an anniversary....all 3 were slightly different sizes but they said not to worry as there is a free sizing for each at any point. I then had 2 kids in under 2 years so I didn't want to get the free sizing as my fingers were not their normal size during pregnancy and I told them this when I went in and they agreed with with me. After my babies I took in all 3 rings to finally get them sized and one band had lost a tiny side diamond. When I brought them in they quoted me $800 - to size down 2 rings, replace a tiny side stone and they also said I had another stone that was cracked that they wanted to replace and then to clean it up they were going to rhodium plate it. I took the rings in on Saturday and he said I'd hear by Thursday but it actually took 2 weeks to even get that quote. I called and asked for a breakdown and told the guy (I dealt with the tall man with a shaved head - he is not who we dealt with when we got ANY of the rings or any of the times we were back) they always told me I had a free sizing and he said maybe that was the old way but you have to use it within 2 weeks of getting the ring. He was decent but a bit on the rude size that I'd expect free sizing a couple years later. But I was frustrated because if they said there's a free sizing in the lifetime then I didn't want to now pay $400 just to size down 2 rings....if they had told me this all along I would have done it right away. I asked for a breakdown and not just a total and the breakdown was ridiculous...it took a while and all he told me was the cost per ring. For example one ring had a sizing, a missing diamond and a rhodium played so that will cost $XXX. They couldn't just tell me the sizing cost $XXX, the 2 diamonds to replace would cost $XXX, the rhodium will cost $XXX. I absolutely didn't like the service from this guy so I took the rings back and I took it to another jewellers that we love. They sized all the rings, replaced the stone and they said they didn't see any other stones with a crack or issue and they polished it up...the total was $200 and my rings looks brand new. They also even gave me the tiny bit of gold out of the ring from sizing down. They were incredible and unfortunately I lost a lot of trust in Minichiello's. We have recommended them in the past but unfortunately, they don't seem like the sweet family run business that we loved...they definitely have a bit of a money grab when it comes to getting your repairs done their and they didn't stick to their word. I'm also still upset that they claimed I had another stone they wanted to replace when there wasn't. I'll still take it to a 3rd jewellers to see if they see anything but if not, that was a scam and I'm highly disappointed.

I had been looking for the perfect ring for a few months now to no avail. I had checked practically…read moreevery jewelry store in Edmonton and a few around Vancouver and couldn't find anything that existed that resembled what I was picturing in my head. I was looking for a three stone ring with a center sapphire, flanked by two diamonds, accented by a few diamonds along each side of the band. I finally decided to simply get the ring custom made and kept getting quotes from jewellers in Edmonton and Vancouver that were over twice the budget I gave them. Not to mention most quoted me for a center sapphire of 8mm when I only wanted 4mm. Some stores even told me that they could not get a 4mm princess cut sapphire or that one of that size would not look good and would be too small. Just when I was ready to give up, Minichiello came back to me with a quote that was only slightly above the budget I had given them. They even offered to bring in sapphires for me to look at, which were all gorgeous and exactly what I had pictured. They produced a wax mould of the ring within a week for my approval and the completed ring was done two weeks after. Unbeknownst to me, they tried to finish in a week so it would be ready in time for my birthday, but I was glad that they wanted to ensure the ring was perfect and didn't compromise quality for time. They even sized it down for me after I tried it on for a weekend, as it was warm the day they measured my finger. I absolutely love the finished result and am very happy with the quality of the ring, as well as the service! I have received so many compliments and I will not hesitate to have future rings made at Minichiello! Thank you so much Emma and Maren!

Me and some friends were visiting from out of town and wanted to browse some watches. The sales…read moreassociate was kind enough to answer some questions, show us some beautiful pieces and even point us in the correct direction for vintage Rolex which they did not sell. Great shop with wonderful staff.

Don't let the double security doors keep you away from this cornucopia of beautiful things. I'd…read morelong held a misconception that only the richest of the rich should bother coming here but I kept hearing good things and finally checked it out for myself. I've never been a huge jewelry person but now I might be. After trying on several mortgages worth of watches (from Rolex, Panerai, Graham-London, Baume & Mercier and more) I took a look at some of their custom pieces and was surprised and excited to find exquisite pieces for under $500. Not that I'm one to buy something just so I can leave with a bag...(hint: I am). It does have jewelry in the too-many-digits-for-many to consider, but it also has beautiful pieces that are no more costly than Birks or Tiffany's but unique. For the recently engaged or thinking about it, they also do custom engagement and wedding rings. I also always like to try and shop local, and this is a family run local business. Contrary to my experiences at similarly high end establishments, I left feeling glad I went in. And sparklier.

I have used Bishops many times for both jewellery repairs as well as some custom work and been very…read morehappy with the results. Good value, great service and high quality craftsmanship

I can remember when this store was reputable, did good work, great customer service, great…read moreselections etc.. I went there so many, many times for all my jewellery needs, (purchases & repairs). However, since new ownership, that has all changed. I needed claws on my diamond rings, so I thought I'd give the new owners a chance to see what kind of work they do. Inside a month the claws were catching on clothing and material of all sorts, indicating that the claws were not done properly. They denied responsibility and wanted to charge me again to repair them....they just lost my patronage.

I had my engagement ring custom made by Ragnar Jewellers and they were incredibly professional,…read moretrustworthy and accommodating. Jennifer is amazing and goes above and beyond for her customers, I very much appreciated it. They made a beautiful ring that I love and stayed very true to the design my fiancée had wanted.

I'm incredibly disappointed with the service we received. they claim to have a 1 year warranty…read more After wearing one of their flexi bracelets only a handful of times, it is coming apart and not wearable. instead of speaking with the manufacturer of the bracelet, they embarrassed me by insinuating I had done something to cause damage and they would not replace, fix or honour their warranty. We paid $1500 for a bracelet that was worn a handful of times in less than 1 month of wear is completely ruined.

I walked in with a watch band that needed swapping. Heather and Rita were so hospitable and helpful…read moreand I was grateful for such excellent service. I don't often buy fine jewelry but the next time I do, I'll return here.

Great jewelry store, the staff are very friendly and helpful. When I broke my freshwater pearl…read morenecklace, I went to three different jewelry shops to repair and MJ was the one I went with because it was the only one that offered hand-knotting the pearls (it was not hand-knotted and the pearls kept sliding around before). The repair fee was very reasonable, and my necklace looks and feels *so much better* than even the day I bought it. They also have a beautiful selection of jewelry, ended up choosing a piece because I couldn't forget about it from the moment I saw it.

I'm writing this as a follow up to my previous negative review. The employee in question has since…read morebeen let go and the owner has gone over and above all my expectations to rectify the problem. He is very considerate, fair and I would highly recommend them. Make sure you see Thai Tran if you go in. He's the owner and he's wonderful. He followed up with my review and did everything he could to fix the issue at hand.

Warning...do not buy jewellery from malls…read more.. My opinion is that any time you see massive sales in a jewellery store you are looking at prices that are so massively inflated that they can afford to knock off a significant amount and still make enough profit to pay rent, salaries and advertising. This is what we saw when we were walking around Cap mall near the early stages of checking out engagement rings. I found the quality of the rings we checked out to be fairly low for the prices being asked. This was including a heavy sale discount. The staff was friendly enough, but everything else was a put off. One of the diamonds we were checking out was also so dirty we asked the staff rep to give it a quick steam clean so we could actually see how much, or little, it sparkled. Unfortunately, I can't say much more. We had a whole afternoon ahead of us and I didn't want to spend it here.

Amazing - what a great jewellers with a warm and caring person and very skilled and professional. I…read morecan't praise this store enough. My silver necklace broke and I was hoping it could be fixed on the day. We just walked into the store and Annie fixed it then and there - it took her around 20-30 minutes and she did not charge. She was so lovely. A couple of other customers came in while we were there - who were obviously 'regulars' and we swapped what an amazing person she is. Can't praise her highly enough. This was a treasured piece of silver jewellery that I have had for 35 years; and now as good as new. Thank you Annie If I could give more stars I would :)

Fantastic customer service, trustworthy, honest, beautiful jewelry, always friendly and…read moreprofessional. I have purchased many beautiful pieces from Annie and have always been more than satisfied with the look and quality. I have also had some of my most treasured pieces repaired. The workmanship and service at Montebello Jewellers has consistently exceeded my expectations.

This is always my go to jewellers for jewellery, engraving, appraisal, sizing and repair. They are…read moretop service!! For example, when I got some engraving done, they offered to clean the rings I was wearing and they look absolutely brand newso sparkly

Thank you Romance Jewellers for taking my broken ring (and a few old pieces) and turning it into a…read morebeautiful ring designed from a photo I found. The staff are knowledgeable and extremely helpful and I am delighted with the result. I have also had heirloom pieces expertly repaired. It is nice to have a reliable jewelry store in my neighbourhood that I can support.