Me and some friends were visiting from out of town and wanted to browse some watches. The sales…read moreassociate was kind enough to answer some questions, show us some beautiful pieces and even point us in the correct direction for vintage Rolex which they did not sell. Great shop with wonderful staff.

Don't let the double security doors keep you away from this cornucopia of beautiful things. I'd…read morelong held a misconception that only the richest of the rich should bother coming here but I kept hearing good things and finally checked it out for myself. I've never been a huge jewelry person but now I might be. After trying on several mortgages worth of watches (from Rolex, Panerai, Graham-London, Baume & Mercier and more) I took a look at some of their custom pieces and was surprised and excited to find exquisite pieces for under $500. Not that I'm one to buy something just so I can leave with a bag...(hint: I am). It does have jewelry in the too-many-digits-for-many to consider, but it also has beautiful pieces that are no more costly than Birks or Tiffany's but unique. For the recently engaged or thinking about it, they also do custom engagement and wedding rings. I also always like to try and shop local, and this is a family run local business. Contrary to my experiences at similarly high end establishments, I left feeling glad I went in. And sparklier.

I had my engagement ring custom made by Ragnar Jewellers and they were incredibly professional,…read moretrustworthy and accommodating. Jennifer is amazing and goes above and beyond for her customers, I very much appreciated it. They made a beautiful ring that I love and stayed very true to the design my fiancée had wanted.

I'm incredibly disappointed with the service we received. they claim to have a 1 year warranty…read more After wearing one of their flexi bracelets only a handful of times, it is coming apart and not wearable. instead of speaking with the manufacturer of the bracelet, they embarrassed me by insinuating I had done something to cause damage and they would not replace, fix or honour their warranty. We paid $1500 for a bracelet that was worn a handful of times in less than 1 month of wear is completely ruined.

It pains me to give them this review because I had an emotional attachment to this store. Myself…read moreand my sibling and siblings-in-laws have all got their engagement rings from here. I got an engagement ring, the wedding band and an additional band a couple years later for an anniversary....all 3 were slightly different sizes but they said not to worry as there is a free sizing for each at any point. I then had 2 kids in under 2 years so I didn't want to get the free sizing as my fingers were not their normal size during pregnancy and I told them this when I went in and they agreed with with me. After my babies I took in all 3 rings to finally get them sized and one band had lost a tiny side diamond. When I brought them in they quoted me $800 - to size down 2 rings, replace a tiny side stone and they also said I had another stone that was cracked that they wanted to replace and then to clean it up they were going to rhodium plate it. I took the rings in on Saturday and he said I'd hear by Thursday but it actually took 2 weeks to even get that quote. I called and asked for a breakdown and told the guy (I dealt with the tall man with a shaved head - he is not who we dealt with when we got ANY of the rings or any of the times we were back) they always told me I had a free sizing and he said maybe that was the old way but you have to use it within 2 weeks of getting the ring. He was decent but a bit on the rude size that I'd expect free sizing a couple years later. But I was frustrated because if they said there's a free sizing in the lifetime then I didn't want to now pay $400 just to size down 2 rings....if they had told me this all along I would have done it right away. I asked for a breakdown and not just a total and the breakdown was ridiculous...it took a while and all he told me was the cost per ring. For example one ring had a sizing, a missing diamond and a rhodium played so that will cost $XXX. They couldn't just tell me the sizing cost $XXX, the 2 diamonds to replace would cost $XXX, the rhodium will cost $XXX. I absolutely didn't like the service from this guy so I took the rings back and I took it to another jewellers that we love. They sized all the rings, replaced the stone and they said they didn't see any other stones with a crack or issue and they polished it up...the total was $200 and my rings looks brand new. They also even gave me the tiny bit of gold out of the ring from sizing down. They were incredible and unfortunately I lost a lot of trust in Minichiello's. We have recommended them in the past but unfortunately, they don't seem like the sweet family run business that we loved...they definitely have a bit of a money grab when it comes to getting your repairs done their and they didn't stick to their word. I'm also still upset that they claimed I had another stone they wanted to replace when there wasn't. I'll still take it to a 3rd jewellers to see if they see anything but if not, that was a scam and I'm highly disappointed.

I had been looking for the perfect ring for a few months now to no avail. I had checked practically…read moreevery jewelry store in Edmonton and a few around Vancouver and couldn't find anything that existed that resembled what I was picturing in my head. I was looking for a three stone ring with a center sapphire, flanked by two diamonds, accented by a few diamonds along each side of the band. I finally decided to simply get the ring custom made and kept getting quotes from jewellers in Edmonton and Vancouver that were over twice the budget I gave them. Not to mention most quoted me for a center sapphire of 8mm when I only wanted 4mm. Some stores even told me that they could not get a 4mm princess cut sapphire or that one of that size would not look good and would be too small. Just when I was ready to give up, Minichiello came back to me with a quote that was only slightly above the budget I had given them. They even offered to bring in sapphires for me to look at, which were all gorgeous and exactly what I had pictured. They produced a wax mould of the ring within a week for my approval and the completed ring was done two weeks after. Unbeknownst to me, they tried to finish in a week so it would be ready in time for my birthday, but I was glad that they wanted to ensure the ring was perfect and didn't compromise quality for time. They even sized it down for me after I tried it on for a weekend, as it was warm the day they measured my finger. I absolutely love the finished result and am very happy with the quality of the ring, as well as the service! I have received so many compliments and I will not hesitate to have future rings made at Minichiello! Thank you so much Emma and Maren!

I had a very pleasant experience working with Jill. She was very nice and she is very knowledgeable…read moreon the products being sold. I was working with Trushna originally and I wanted to see the ring in person. They had it expedited to the store for viewing and I was told to ask for Jill when I am at the store. She was very prepared when I told her my name. She bought out her equipment and ring right away. Excellent service. It was a pleasure working with the marketing person Trushna and Jill. I love the quality of their product and I left happy.

Go in the mornings. Best at the start of day. Most of the staff are attentive…read more Sale items are well priced and higher quality to other stores. So if you need as is, it's a good option. For customization, upgrades, or fixes, I would look elsewhere though. Don't order online. Always have it for viewing in-store. Received items from their online store that were disappointing and couldn't be returned. The staff at this location will help transfer online items for viewing.

I have used Bishops many times for both jewellery repairs as well as some custom work and been very…read morehappy with the results. Good value, great service and high quality craftsmanship

I can remember when this store was reputable, did good work, great customer service, great…read moreselections etc.. I went there so many, many times for all my jewellery needs, (purchases & repairs). However, since new ownership, that has all changed. I needed claws on my diamond rings, so I thought I'd give the new owners a chance to see what kind of work they do. Inside a month the claws were catching on clothing and material of all sorts, indicating that the claws were not done properly. They denied responsibility and wanted to charge me again to repair them....they just lost my patronage.

Cavalier goes above and beyond…read more I spoke with both Mitch and Joshua to have everything dialed in from the engagement ring to the wedding bands. I highly recommend this place for your wedding and jewelry needs. They're helpful as they guided us through the process of styles, sizes, and price points. Friendly staff who made us feel comfortable and welcomed. 10/10

Cavalier has the absolute best customer service…read more My (then) fiancé had an awesome experience building my engagement ring, which I couldn't love more. I held so much love for this ring in fact, that I struggled to find a wedding band that I felt complimented it, but didn't overpower it. Perisha worked with me over MANY appointments. She guided me to ensure a custom design was going to be durable and stand the test of time (unlike most of the photos on Pinterest). After not one, but two rounds of revisions, I have a ring I am in love with. Perisha, and Cavalier did everything to make me happy even though the revisions were based on my own decisions. They made me feel so assured throughout the process, telling me my happiness was the most important thing. I can't recommend them enough and would never look anywhere else for my anniversary bands and fine rings to come :)

I had to get an estimate done quickly before flying out of town and even though things very rushed,…read morethey were able to fit me in and get my jewelry appraisal up to date in a few days. The jeweler took the time to go through my mother's and grandmothers stuff with me to see what was worth getting appraised and what wasn't. I had no idea. They even cleaned everything while they had it.

Had a bent clasp on a bracelet and they fixed it in about 20 seconds, free of charge. Great serviceread more

Let me start by saying that if there was an option to give no stars, that is what this review would…read morehave. My fiance and I purchased my engagement ring here. I got it the day before our engagement party and that night three diamonds fell out of the halo, we called them and they told us not to worry, to wear it to the party and they would fix it on Monday. That was really fun to explain over and over again to everyone why there were diamonds missing in a ring I got the day before. We should have told them right then we didn't want it, but didn't want to be difficult, big mistake. They took it back for 10 days, fixed it and then it happened again!! They took it back again for 10 days to fix it and I told them two days after I got it back a third time that the experience was awful and we didn't want a shotty ring for the rest of our lives that I couldn't wear daily, I told them in the first place I was very active and needed a ring that I could wear and not worry about. It should have been simple customer service and a return. They wouldn't return it even though we told them we were not happy, well within their 14 day return window. They said all they could do was sell it to a wholesaler for half price or try and sell it for us in their window, but in order to sell it for us in their window we needed to pay for a second appraisal not done by them, which we did and later found out they charged us an additional $20 on top of the appraisers $45 fee (I found that out when I used the same appraiser to appraise my current ring) talk about insult to injury!!! It has now been two months since we first told them we were not happy. We decided a few days ago to cut our losses and move on and take the half price wholesaler deal, so we spent a good chunk of cash on absolutely nothing. If you value your money, value for jewellery and customer service, shop elsewhere.

I had an amazing experience recently at Gurvin Jewellers. I had been in there before, for smaller…read morepurchases and was most satisfied with their kind and frendly service. I happened to be looking all over Vancouver for a very special design for my engagement ring and dropped by Gurvin Jewellers again, as they were on my list of fine jewellers to check out. I walked in and began looking around their store, which I later found out is a brand new location just up the block from their old store. I wanted something very unique as I had a specific design in mind. I met with Michael Gurvin, the owner and we sat down and began discussing my ideas. I found him to be extremely knowledgeable and most kind and patient as we made some drawings and refined the design. An hour or so later we nailed it and he then showed me some diamonds which were the most lively and brilliant I had seen in my search. We agreed on a one and a half carat diamond for the center and I gave him a deposit. Two days later I received the computer generated imaging he promised I would get, showing front, top, side and end views of my ring. It was very exciting to see it prior to having it made. I called him and gave Michael the go ahead. Two weeks later I arrived with my fiancee and picked up the ring. It was everything I imagined and more. The knowledge and information i received was so valuable and I have total confidence to refer a few of my girl friends who are also shopping for engagement rings in the near future. Kudos for their great customer service. --