This is always my go to jewellers for jewellery, engraving, appraisal, sizing and repair. They are…read moretop service!! For example, when I got some engraving done, they offered to clean the rings I was wearing and they look absolutely brand newso sparkly

Thank you Romance Jewellers for taking my broken ring (and a few old pieces) and turning it into a…read morebeautiful ring designed from a photo I found. The staff are knowledgeable and extremely helpful and I am delighted with the result. I have also had heirloom pieces expertly repaired. It is nice to have a reliable jewelry store in my neighbourhood that I can support.

I had to get an estimate done quickly before flying out of town and even though things very rushed,…read morethey were able to fit me in and get my jewelry appraisal up to date in a few days. The jeweler took the time to go through my mother's and grandmothers stuff with me to see what was worth getting appraised and what wasn't. I had no idea. They even cleaned everything while they had it.

Had a bent clasp on a bracelet and they fixed it in about 20 seconds, free of charge. Great serviceread more

A great friend referred me here. Sherry & store manager Scott were very kind & helpful!…read more Additionally they were both really great, informative, patient, professional, and seemed genuinely concerned about the reason for my purchase. I learned a lot about diamonds & rings before visiting and comparing stores; Sherry & Scott both gave me more information including some beyond typical technical factors. Thank you both so very much!

Great service, friendly staff. Scott the manager was exceptional in service with my watch getting…read morerepaired. Although Covid delayed the repair, the part was not available, so they replaced drum of the watch brand new. I have shopped with branch on several occasions and would highly recommend for excellent service!

I walked in with a watch band that needed swapping. Heather and Rita were so hospitable and helpful…read moreand I was grateful for such excellent service. I don't often buy fine jewelry but the next time I do, I'll return here.

Great jewelry store, the staff are very friendly and helpful. When I broke my freshwater pearl…read morenecklace, I went to three different jewelry shops to repair and MJ was the one I went with because it was the only one that offered hand-knotting the pearls (it was not hand-knotted and the pearls kept sliding around before). The repair fee was very reasonable, and my necklace looks and feels *so much better* than even the day I bought it. They also have a beautiful selection of jewelry, ended up choosing a piece because I couldn't forget about it from the moment I saw it.

It pains me to give them this review because I had an emotional attachment to this store. Myself…read moreand my sibling and siblings-in-laws have all got their engagement rings from here. I got an engagement ring, the wedding band and an additional band a couple years later for an anniversary....all 3 were slightly different sizes but they said not to worry as there is a free sizing for each at any point. I then had 2 kids in under 2 years so I didn't want to get the free sizing as my fingers were not their normal size during pregnancy and I told them this when I went in and they agreed with with me. After my babies I took in all 3 rings to finally get them sized and one band had lost a tiny side diamond. When I brought them in they quoted me $800 - to size down 2 rings, replace a tiny side stone and they also said I had another stone that was cracked that they wanted to replace and then to clean it up they were going to rhodium plate it. I took the rings in on Saturday and he said I'd hear by Thursday but it actually took 2 weeks to even get that quote. I called and asked for a breakdown and told the guy (I dealt with the tall man with a shaved head - he is not who we dealt with when we got ANY of the rings or any of the times we were back) they always told me I had a free sizing and he said maybe that was the old way but you have to use it within 2 weeks of getting the ring. He was decent but a bit on the rude size that I'd expect free sizing a couple years later. But I was frustrated because if they said there's a free sizing in the lifetime then I didn't want to now pay $400 just to size down 2 rings....if they had told me this all along I would have done it right away. I asked for a breakdown and not just a total and the breakdown was ridiculous...it took a while and all he told me was the cost per ring. For example one ring had a sizing, a missing diamond and a rhodium played so that will cost $XXX. They couldn't just tell me the sizing cost $XXX, the 2 diamonds to replace would cost $XXX, the rhodium will cost $XXX. I absolutely didn't like the service from this guy so I took the rings back and I took it to another jewellers that we love. They sized all the rings, replaced the stone and they said they didn't see any other stones with a crack or issue and they polished it up...the total was $200 and my rings looks brand new. They also even gave me the tiny bit of gold out of the ring from sizing down. They were incredible and unfortunately I lost a lot of trust in Minichiello's. We have recommended them in the past but unfortunately, they don't seem like the sweet family run business that we loved...they definitely have a bit of a money grab when it comes to getting your repairs done their and they didn't stick to their word. I'm also still upset that they claimed I had another stone they wanted to replace when there wasn't. I'll still take it to a 3rd jewellers to see if they see anything but if not, that was a scam and I'm highly disappointed.

I had been looking for the perfect ring for a few months now to no avail. I had checked practically…read moreevery jewelry store in Edmonton and a few around Vancouver and couldn't find anything that existed that resembled what I was picturing in my head. I was looking for a three stone ring with a center sapphire, flanked by two diamonds, accented by a few diamonds along each side of the band. I finally decided to simply get the ring custom made and kept getting quotes from jewellers in Edmonton and Vancouver that were over twice the budget I gave them. Not to mention most quoted me for a center sapphire of 8mm when I only wanted 4mm. Some stores even told me that they could not get a 4mm princess cut sapphire or that one of that size would not look good and would be too small. Just when I was ready to give up, Minichiello came back to me with a quote that was only slightly above the budget I had given them. They even offered to bring in sapphires for me to look at, which were all gorgeous and exactly what I had pictured. They produced a wax mould of the ring within a week for my approval and the completed ring was done two weeks after. Unbeknownst to me, they tried to finish in a week so it would be ready in time for my birthday, but I was glad that they wanted to ensure the ring was perfect and didn't compromise quality for time. They even sized it down for me after I tried it on for a weekend, as it was warm the day they measured my finger. I absolutely love the finished result and am very happy with the quality of the ring, as well as the service! I have received so many compliments and I will not hesitate to have future rings made at Minichiello! Thank you so much Emma and Maren!

Me and some friends were visiting from out of town and wanted to browse some watches. The sales…read moreassociate was kind enough to answer some questions, show us some beautiful pieces and even point us in the correct direction for vintage Rolex which they did not sell. Great shop with wonderful staff.

Don't let the double security doors keep you away from this cornucopia of beautiful things. I'd…read morelong held a misconception that only the richest of the rich should bother coming here but I kept hearing good things and finally checked it out for myself. I've never been a huge jewelry person but now I might be. After trying on several mortgages worth of watches (from Rolex, Panerai, Graham-London, Baume & Mercier and more) I took a look at some of their custom pieces and was surprised and excited to find exquisite pieces for under $500. Not that I'm one to buy something just so I can leave with a bag...(hint: I am). It does have jewelry in the too-many-digits-for-many to consider, but it also has beautiful pieces that are no more costly than Birks or Tiffany's but unique. For the recently engaged or thinking about it, they also do custom engagement and wedding rings. I also always like to try and shop local, and this is a family run local business. Contrary to my experiences at similarly high end establishments, I left feeling glad I went in. And sparklier.

I have had several pieces of jewelry repaired and designed. I have always found the owner pleasant…read moreand willing to help--his work has always been exactly what I asked for and of excellent quality. I have referred a couple of my friends and they have been happy with the service and workmanship.

I lost a Diamond from my engagement ring. A friend suggested Askara Goldsmithing. He replaced the…read morediamond, repaired the prongs and cleaned and polished the ring in one week. I also had an appraisal done. The cost was very reasonable. When I picked up the ring, I asked if he could replace the battery in my Gucci watch. ( I had been trying for a year to find a place who would do it.) He not only does it but it will also be ready in a week, the cost was 50% less than what I previously paid in Kelowna. Thank you Karin for your professional service. J Meyers

Expensive and Good Quality…read more You know you have to check them out at least once. I was well on my way in my journey to figure out the local diamond industry by the time I wandered into Birks. Four C's? Check. Hours on Pricescope? Check. Understand the difference between GIA, AGS, EGL and IGI? Check. Looked online? Check. Good friends have recommended them? Check. I wondered into the West Vancouver Birks with the mission of deciding how they compared with other high end good quality establishments. I really found Birks to be okay. The sales representative spent a good half hour with me showing me various styles of rings and sizes of diamonds. She even let me look on her computer to show me how they had access to the entire inventory of all the Birk's locations across the country. I was impressed with the level of customer service and the quality of their products. The main reason I wasn't seriously considering buying from them was their prices. They were very high for what they were offering. Mind you, you'll probably have a hard time getting significantly better prices for good quality products unless you are willing to go online. The rings I was looking at varied in price from about $5000 - $9000. They were gorgeous rings with very brilliant diamonds, mostly white gold with GIA certification. Not bad. The kicker though comes when you start looking online. Birks does not have a monopoly on nice diamonds, good quality rings or even customer service. The larger more reputable online stores price their premium brand diamond engagement rings much lower than our local stores can. It's too bad. I hate the price discrepancy between our stores and the ones across the border. But when you are talking differences of up to 50%... man that's a lot of money. So I left Birks and went elsewhere. I brought my diamond in from Whiteflash and had it locally set in a custom designed ring for around half the price I think it would have cost at Birks.

very bad customer service!! bought a ring ..lost the box wanted a new one but for some reason i was…read morenot in "their" computer system the manager was a snob and rude!! for this amount of $$$$ i will take my business to cartier or tiffany! (they lost a good client over a box" how sad and silly!