I do not normally like to leave a bad review, especially for such a high end store but the treatment I received here did not live up to what I would expect from Van Cleef.
I called the 877-826-2533 e boutique # before visiting the store as the store was about a 40 minute drive. I knew I wanted an Alhambra bracelet and was inquiring on the 877 # some questions before heading to the store.
I got to the store mostly knowing what I wanted and the door was locked, but a man opened it for me. I had a woman come up to me and I let her know I wanted to shop for and look at a few Alhambra bracelets as well as their new Ladybug bracelet.
She sent another woman out to help me and told me that the only Alhambra bracelets that they had were the ones they had out on display with the diamonds and they were out of stock on all the other ones.
She then brought over the ladybug bracelet because that was in the display case, and I knew that was in stock, and I tried it on. I was not crazy about it as I really wanted the Alhambra in blue, white MOP or another color I can not think of the name. She even went on to tell me that the ladybug could not get wet and could not even get hand lotion on the ladybug or it would ruin it (something the e boutique and Miami store told me was not accurate)
She did not offer to order anything for me, and did not offer me any advice at all and was quick to be dismissive .
As I am walking out I see the other woman over there with ladies drinking champagne and I was not even offered a glass of water. I get offered water at a bare minimum at any high end store I walk into.
I called the 877-826-2533 e boutique on my way home and they put me in touch with a lovely woman names Maryna from Miami Design District who took the time to talk with me, send me photos of the colors available (or available to order as they have some out of stock) and emailed me a link to pay for it all within 5 minutes of the call.
Someone from corporate should really look into how this store handles some of their walk ins.
I had on yoga pants and a t shirt and certainly felt judged. read more